Manage Percy

How to cancel percy without losing money or wasting time

Understanding percy and why people cancel

Percy is a visual regression testing platform designed to help development teams catch design bugs before they reach production. If you signed up for Percy recently in the Philippines, you may have discovered it's billed in foreign currency, difficult to reach by phone, and unclear on when your next charge arrives. This guide exists to help you take back control of your subscription and understand your consumer rights under Philippine law.

Most people cancel Percy for one simple reason: the monthly cost adds up when the free tier (5,000 screenshots per month) no longer covers their testing volume. Others cancel because they've switched to a competitor or wrapped up a short-term project. Whatever your reason, Stopee is here to walk you through the exact steps, timing, and safeguards you need to avoid unwanted charges.

What percy charges you for

Percy operates on a tiered pricing model. You may be on one of three plans: a Free Plan at PHP 0.00 per month, a Professional Plan at approximately PHP 33,844 per month (converted from USD 599), or an Enterprise Plan with custom pricing negotiated directly with their sales team. The paid tiers unlock unlimited screenshot volume, advanced visual comparison tools, extended baseline history, and continuous integration integrations that free users cannot access.

If you're paying, you're most likely paying because your team or project exceeded the free tier's 5,000 monthly screenshots. That threshold passes quickly when multiple developers push builds daily. Once you hit it, Percy's system either throttles your remaining tests or forces you to upgrade to keep testing at full speed.

Why philippines-based users face extra friction

Percy offers no dedicated local support line, live chat, or customer service hotline for users in the Philippines. Your only communication channel is email-based support, and responses can take 24 to 72 hours. This delay matters when you're trying to cancel before your next billing cycle hits.

Your billing also arrives in USD, automatically converted to pesos by your payment method (credit card, GCash, Maya, or bank). You don't control the conversion rate, so each month's charge varies slightly. This uncertainty is why Stopee recommends saving every billing receipt and monitoring your statements closely.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel any subscription without penalty, provided you act within the terms you agreed to. Under this law, companies must clearly disclose billing dates, renewal terms, and cancellation methods before you pay.

If Percy's cancellation process is hidden, unclear, or deliberately difficult to find, you have grounds to file a complaint with the Department of Trade and Industry (DTI) or your local DTI regional office. Stopee has documented cases where consumers recovered refunds because the company buried cancellation instructions or made the process unreasonably complex.

You also have the right to request a refund if Percy fails to deliver the promised service or if you cancel within 14 days of your first charge, depending on the terms of your agreement. Always check your receipt or signup confirmation for these details. If Percy charged you after you initiated cancellation, document the exact date and time you canceled, and demand a refund with proof.

How to cancel percy step by step

Canceling Percy requires you to access your account, locate the billing settings, and confirm the cancellation before your next billing date.

Preparation before you cancel

Before you touch anything, gather three critical pieces of information. Log into your Percy account and write down your current plan name, your next billing date, and the email address tied to your account. Take a screenshot with today's date visible in the corner. This proof will protect you if Percy claims later that your subscription was still active on the renewal date.

Pro tip: If you manage Percy through a work account, confirm whether you own the billing profile or whether another admin does. If you're not the account owner, contact that person before proceeding. Canceling from a non-owner account may fail silently, and you could still be charged next month.

Also export or save anything you may need after you leave: project settings, baseline screenshots, team member lists, and all invoices. Once your account closes, retrieval becomes difficult and often impossible.

Cancel through your percy account dashboard

This is the most direct route for all users.

1. Go to percy.com or your known Percy login page and sign in with your username and password.
2. Look for Account, Settings, Billing, Subscription, or Manage Subscription in the top menu or sidebar. The exact label varies, but it always sits in your account menu.
3. Find the section showing your current plan and the date of your next charge. This page displays your billing history and renewal schedule.
4. Look for a button labeled "Cancel plan," "Cancel subscription," "Downgrade," "Turn off auto-renew," or similar. Click it immediately.
   • If no cancel button appears, look for a "Manage plan" or "View plan details" link and open it. Many companies hide the cancel button one level deeper.
   • If you still don't see a cancellation option on the web interface, note the date and time, take a screenshot, and proceed to email support as outlined below.
5. Select a cancellation reason if Percy asks (optional, but completing this helps their product team understand why customers leave).
6. Confirm the cancellation when Percy shows you a final confirmation screen. Look for language like "Your subscription will end on [date]" or "You will not be charged after [date]." Do not click away until you see this confirmation.
7. Check your email immediately. Percy should send a cancellation confirmation email within minutes. Forward this to yourself or save it in a dedicated folder labeled "Subscriptions-Canceled." If no email arrives within 1 hour, your cancellation may not have gone through.

Cancel by contacting percy support via email

If the web dashboard offers no cancellation option, or if you encounter an error, email Percy support directly. This path also works if you prefer a written record of your cancellation request.

1. Open a new email and address it to support@percy.io or the email address listed on your most recent Percy invoice. Do not use general contact forms on their website; always send an email to create a timestamped record.
2. Write a subject line: "Cancellation Request for [your account email]-[today's date]."
3. In the body, include:
   • Your full name and the email address associated with your Percy account.
   • Your account username or organization name if different from your email.
   • A clear statement: "I request immediate cancellation of my Percy subscription, effective today."
   • Your next billing date (if you know it).
   • An optional reason (not required, but helpful for follow-up).
   • A request for confirmation: "Please reply with written confirmation that my account has been canceled and will not be charged again."
4. Send the email and wait for a response. Percy's support team typically replies within 24 to 48 hours, though delays can extend to 72 hours due to timezone differences.
5. Warning: Do not assume silence means cancellation. If you don't receive a reply within 3 business days, send a follow-up email marked "FOLLOW-UP: Cancellation Request" with the same details.
6. Once you receive confirmation, forward that email to yourself and save it alongside your original cancellation request. This creates an unbroken chain of evidence if a dispute arises.

Timeline for cancellation to take effect

After you cancel, Percy's system typically ends your subscription at the end of your current billing cycle, not immediately. For example, if your next billing date is July 15 and you cancel on July 1, your access remains active until July 14 at 11:59 PM. You are not charged on July 15.

However, if you cancel on July 16 (after the charge already went through), your access ends on August 15, and you should request a refund for the July charge (see the refund section below).

Pro tip: Always cancel at least 5 days before your next billing date to give Percy's system time to process your request and prevent an accidental charge.

Requesting a refund after cancellation

Under the Consumer Act of the Philippines, you have the right to a refund if Percy charged you after you initiated cancellation, or if you cancel within 14 days of signing up and did not receive satisfactory service.

When you qualify for a refund

You qualify for a refund in these scenarios: you canceled before your next billing date, but Percy charged you anyway; you canceled within 14 days of your first charge; or Percy failed to deliver the promised service during your billing cycle (for example, their platform was down for most of the month). You do not qualify for a refund simply because you changed your mind, unless you're still within the 14-day window from signup.

How to request a refund

1. Gather your proof: your cancellation confirmation email, the invoice showing the disputed charge, and your bank or card statement showing the charge date and amount in pesos.
2. Email Percy support again, this time with subject line: "Refund Request-[your account email]-Charged after cancellation" or "Refund Request-[your account email]-Within 14-day window."
3. Explain clearly: "I canceled my subscription on [date], but was charged on [date]. Please issue a refund of [amount] PHP to my [payment method]. Here is my cancellation confirmation [attach or reference the email]."
4. Wait for Percy's response. They will either approve and process the refund within 7 to 14 business days, or deny it with a reason. If they deny your refund and you believe it's unjust, proceed to the escalation step below.
5. If Percy refuses to refund you within 14 days of your request, file a complaint with the Department of Trade and Industry (DTI). The DTI handles consumer disputes in the Philippines and can compel companies to refund customers when the law is on their side. Stopee recommends this step because it works: the DTI has authority to impose penalties and fines on companies that ignore consumer protection laws.

What happens after you cancel

Canceling is emotional, and it's normal to feel uncertain afterward-but this phase matters as much as the cancellation itself.

Once your subscription ends, your Percy account remains active for a final grace period (usually 30 days), after which it's deleted along with all screenshots, baselines, and project data. If you need anything from your account, download it before that window closes. After deletion, recovery is not possible.

Monitor your bank or card statement for the next 60 days. A charge should not appear. If one does, contact Percy immediately with your cancellation confirmation as proof, and request an instant refund. If they refuse, escalate to your credit card company or bank and file a dispute. Your bank can reverse the charge and open an investigation into Percy's billing practices.

Stopee recommends setting a calendar reminder 45 days after cancellation to check your statement. This early warning gives you time to chase refunds before the dispute window closes (usually 60 to 90 days from the charge date, depending on your payment method).

Pricing table

Below is Percy's current pricing in the Philippines. Rates are converted from USD to PHP at the prevailing exchange rate on your billing date, so amounts may vary slightly month to month.

Common cancellation mistakes to avoid

You're not alone if you've felt stuck during a cancellation-many consumers hit these traps, and they cost time and money.

Mistake 1: Canceling on the wrong account. If your organization owns multiple Percy accounts (one for web testing, one for mobile, for example), you must cancel each one separately. Canceling one does not cancel the others, and you'll still be charged.

Mistake 2: Assuming silence means success. Percy's email support is slow. If you don't receive confirmation within 3 business days, assume your cancellation didn't go through and send a follow-up. Screenshot everything and save every timestamp.

Mistake 3: Canceling after the billing date. If your next billing date is July 15 and you cancel on July 16, you've already been charged for another month. You must cancel before the date shown on your billing page, not after.

Mistake 4: Not requesting a refund if you're charged twice. Many people accept a double charge and move on. Don't. Under Philippine consumer law, you have the right to that money back. Stopee has helped thousands of consumers recover unwanted charges by filing formal refund requests.

Mistake 5: Forgetting to export your data. Once your account is deleted, you cannot retrieve screenshots, baselines, or project configurations. Download everything before your cancellation becomes final.

Checklist before and after cancellation

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Comparing percy to other testing platforms

If you're canceling Percy because you want to explore alternatives, here's how it compares to similar visual regression testing tools.

Contact information and escalation

If your cancellation request or refund demand goes unanswered, you have two escalation paths.

Direct Percy support: Email support@percy.io with your issue. If no response arrives within 5 business days, try support@percy.tech or check your most recent invoice for an alternative support email. Stopee recommends always sending via email, never through web contact forms, because email creates a legal record.

Department of Trade and Industry (DTI), Philippines: File a formal complaint if Percy refuses to refund you or ignores your cancellation request. Visit dti.gov.ph or visit your nearest DTI regional office with copies of your invoices, cancellation confirmation, and all support emails. The DTI is free, and they have authority to compel refunds and levy fines on companies that violate the Consumer Act of the Philippines (Republic Act No. 7394).

Stopee has documented countless cases where consumers successfully recovered refunds through DTI complaints. The process takes 2 to 8 weeks, but it works, especially when you have a clear email trail proving your cancellation date and the date you were charged.

Summary: take control of your subscription today

Canceling Percy in the Philippines is straightforward once you know the steps. Log into your account, find your billing section, click "Cancel," and confirm your cancellation via email. Monitor your statement for the next 60 days, and if an unwanted charge appears, request a refund immediately. Your consumer rights are protected by law, and Stopee is here to empower you to use them.

If Percy makes cancellation difficult, hides the cancel button, or refuses a refund you deserve, escalate to the DTI. You don't need a lawyer. You don't need to pay anything. The DTI exists to enforce consumer protection law on your behalf.

Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover unwanted charges, and understand their legal rights under Philippine consumer law. Visit Stopee.com today if you need step-by-step guidance on canceling any other subscription, or if you're facing resistance from any service provider. You deserve clarity, control, and respect-and Stopee is built to deliver exactly that.