Manage Perispro

How to cancel perispro and stop unwanted charges

Understanding perispro and why you might need to cancel

Perispro is a subscription-based project management and team collaboration platform that lets you assign tasks, track progress, and communicate with your team in one workspace. If you have subscribed from the Philippines, you are likely paying a monthly fee for ongoing access to the dashboard and your stored project data.

The challenge many users face is that Perispro does not publish clear cancellation instructions on its public terms page. Support channels are limited, and the subscription terms lack transparency around billing cycles, auto-renewal language, and what happens to your data after you cancel. This confusion is exactly why Stopee exists-to guide you through the cancellation process step by step, so you stay in control of your money.

What you are paying for with perispro

When you pay for Perispro, you are paying for continuous access to the platform's core features: task management, team collaboration tools, and your project workspace. There is no verified free tier, annual pricing discount, or published trial period in the available research. You should assume you are on a month-to-month billing cycle unless your invoice states otherwise.

Based on available data, Perispro offers at least one paid tier at around ₱1,050 per month (USD $21 equivalent). The exact plan names, feature differences, and whether annual billing is available remain unclear because the service does not publish a transparent pricing page.

Where perispro operates from

Perispro maintains offices in the Philippines, with administrative operations in Muntinlupa City (Filinvest Alabang), a regional office in Carmona, Cavite, and another contact point in Madrigal Business Park, Ayala Alabang. However, customer support for cancellation requests is routed through support@pacerpro.com, which suggests the company uses a shared support infrastructure. No phone line or live chat support is listed in the public domain.

Your consumer rights and how they protect you in the philippines

As a consumer in the Philippines, you have legal protections when canceling a subscription service. Understanding these rights is your strongest tool if Perispro refuses to cancel or continues billing you after your request.

The consumer act of the philippines and your cancellation rights

The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel a subscription service without penalty within a reasonable period. The law protects you from unfair cancellation practices, hidden renewal clauses, and billing deception. If Perispro charges you after you have submitted a clear cancellation request, that violates your statutory rights.

Key protections under the law include the right to clear, truthful information about billing terms before you pay, the right to cancel within a reasonable timeframe, and the right to pursue a refund if the company fails to honor your cancellation. Stopee recommends you keep all cancellation evidence-emails, screenshots, and payment records-because you will need these if you escalate to the Department of Trade and Industry (DTI).

How to escalate if perispro ignores your cancellation request

If you submit a cancellation request and Perispro continues to charge you, or if support does not respond within 14 days, you can file a formal complaint with the DTI National Complaint Center. The DTI has authority over unfair billing practices and will investigate on your behalf at no cost to you.

To escalate effectively, you will need proof of your cancellation request (an email receipt or screenshot), proof of continued charges after cancellation (bank statements), and copies of any support responses. Stopee recommends gathering this evidence before you begin the cancellation process, not after.

Methods to cancel perispro and avoid common pitfalls

Perispro offers limited and unclear cancellation pathways, which is why many users get stuck. Your best options are the account dashboard, the support email system, or direct contact with their main office.

Cancellation options available to you

Because Perispro does not publish a transparent cancellation flow, you have three potential pathways. The most reliable is always a written request via email, because it creates a permanent record that courts and consumer agencies can verify.

Step-by-step guide to cancel perispro

Follow these steps in order to cancel your Perispro subscription safely and create a permanent record of your cancellation request.

Preparation: gather your evidence before you cancel

The most important step happens before you submit any cancellation request. Users who skip this step often face billing disputes they cannot prove. Stopee strongly recommends you take screenshots and document your current subscription status right now.

1. Log into your Perispro account and navigate to Settings or Account
   • Screenshot the subscription or billing page
   • Note the plan name, monthly cost, and next billing date
   • Save the URL of the billing page
2. Check your email for the last invoice or receipt from Perispro
   • Take a screenshot of the email header and amount
   • Note the payment method (credit card, bank transfer, GCash, Maya, etc.)
3. Export any critical project data you may need later
   • Download project lists, team records, and shared files
   • Save customer data or client information stored in Perispro
   • There is no published data retention policy, so assume access ends when billing stops
4. Create a cancellation log document on your phone or computer
   • Write today's date and the next billing date
   • List the steps you are about to take
   • You will add cancellation response dates to this as you go

Method 1: cancel via email to perispro support (most reliable)

Pro tip: Email cancellation creates a legal paper trail. Perispro cannot later claim they never received your request. Always send from the email address linked to your account.

1. Open your email and create a new message to support@pacerpro.com
   • Use a subject line like: "Subscription cancellation request - [your account email]"
   • Do not send from a shared email or someone else's account
2. Write a clear cancellation email
   • State your full name and email address on the account
   • Write: "I request immediate cancellation of my Perispro subscription effective [today's date]."
   • Include the billing email and the account email if they differ
   • Do not ask questions or negotiate - simple, direct language works best
3. Ask for confirmation in writing
   • Add: "Please confirm my cancellation in writing and advise the final billing date."
   • Request they provide a cancellation reference number
4. Send the email and save the sent copy
   • Do not delete it; store it in a folder labeled "Perispro Cancellation"
   • Note the send time and date in your cancellation log
5. Wait for a response (target: within 7 days)
   • If you do not hear back within 7 days, send a follow-up email on day 8
   • Save all replies to the same folder
6. Verify the cancellation in your account
   • After receiving confirmation, log back into Perispro
   • Check that the subscription status shows "cancelled" or "inactive"
   • Take a screenshot

Method 2: cancel through your account dashboard (if available)

Warning: Dashboard cancellation does not create a permanent legal record if the company later disputes your cancellation. Only use this method if you take screenshots and email yourself proof immediately after.

1. Log into your Perispro account
   • Go to the account or settings page
   • Look for "Billing," "Subscription," or "Plans"
2. Find the cancellation option
   • Look for a button labeled "Cancel subscription," "Close account," or "Manage billing"
   • If you cannot find it within 2 minutes, use Method 1 (email) instead
3. Click the cancellation button and complete the form
   • Answer any required questions about why you are canceling
   • Confirm the cancellation date
4. Screenshot the confirmation page immediately
   • Capture the entire screen, including any reference number or cancellation date
   • The confirmation message is your only proof, so make it clear and legible
5. Send yourself a copy of the screenshot by email
   • Forward the image to your personal email with the subject line "Perispro cancellation proof"
   • This creates a timestamped record
6. Follow up with an email to support@pacerpro.com
   • Write: "I cancelled my Perispro subscription via the dashboard on [date]. Please confirm receipt and advise the final billing date."
   • Attach the screenshot

Method 3: cancel by mail to perispro's registered office

Use this method if you do not get a response to your email within 7 days, or if you want an additional formal record for escalation purposes.

1. Write a formal cancellation letter
   • Include your full name, account email, and billing address
   • State the cancellation date and reason (optional)
   • Request written confirmation and a final invoice
   • Keep the tone professional and clear
2. Mail to the main office address
   • Filinvest, Muntinlupa City, Laguna, Philippines
   • Use registered mail or courier (e.g., LBC, JRS) so you can track delivery
   • Keep the tracking number and proof of delivery
3. Wait for a response (typically 10-14 business days)
   • Keep the tracking receipt in your cancellation folder
   • If you do not hear back, escalate to the DTI (see "Your consumer rights" section above)

Understanding refunds and billing after cancellation

Perispro does not publish a refund policy, which is a red flag and a violation of fair billing practices under Philippine consumer law. Here is what you should expect and what you can claim if billing continues illegally.

Refund eligibility and timelines

If you cancel mid-cycle, Perispro is legally required to issue a pro-rata refund for unused service days. This applies even if the terms page does not mention refunds, because the Consumer Act of the Philippines mandates fair billing. You are not required to accept a forfeiture of your prepaid balance.

For example, if you paid ₱1,050 for a 30-day cycle and cancel on day 15, you are entitled to a refund of approximately ₱525 for the unused 15 days. Stopee recommends you explicitly request this refund in your cancellation email and ask for a timeline.

What to do if perispro keeps charging you after cancellation

If your bank statement shows a charge from Perispro more than 3 days after your cancellation confirmation, the company is billing you illegally. This is the most common complaint Stopee users report, and it happens because cancellation records are lost or ignored.

1. Check your bank statement for unauthorized charges
   • Log into your bank app or website
   • Search for Perispro or the payment processor name (often a third-party billing company)
   • Screenshot any charge that occurred after your cancellation date
2. Contact Perispro support with proof
   • Send an email to support@pacerpro.com with the subject: "Unauthorized charge after cancellation"
   • Attach your bank statement screenshot and your cancellation confirmation email
   • Request immediate reversal and a full explanation
   • Set a deadline: "Please respond within 48 hours or I will escalate to my bank and the DTI."
3. File a dispute with your bank if Perispro does not refund within 3 days
   • Call your bank's fraud or chargeback line
   • Explain you cancelled the subscription and have proof
   • Provide the bank with your cancellation email and bank statement
   • The bank will typically reverse the charge within 10 business days
4. Escalate to the DTI National Complaint Center if the charge was not reversed
   • Go to dti.gov.ph and file a formal complaint
   • Provide all email evidence, screenshots, and bank statements
   • The DTI will investigate at no cost to you

Common mistakes users make when canceling perispro

Cancellation stress is real, and it often leads people to skip important steps that later haunt them. You are not alone in worrying about this-thousands of Stopee users have navigated subscription cancellations and learned these lessons the hard way.

Mistake 1: assuming the dashboard cancellation is final

Many users click "cancel" in their account, see a confirmation message, and think they are done. Then, weeks later, another charge appears. The problem is that dashboard confirmations are easy to fake or misrecord on the back end. A screenshot of a confirmation page is not proof if the company later claims they never received the request.

What to do instead: Always follow up with an email to support@pacerpro.com after any dashboard cancellation. Include a screenshot and ask for a written confirmation. This converts a weak record into a strong one.

Mistake 2: canceling without exporting your project data first

Perispro does not publish a data retention policy. Many users assume they can download their projects after cancellation, but the platform may immediately lock or delete your workspace. If you lose access to client data, project files, or team records, you have no legal recourse unless you had saved copies beforehand.

What to do instead: Download and save all project lists, team files, and customer data before you submit any cancellation request. Assume access will end the same day your cancellation is processed.

Mistake 3: not saving your billing and account information before you cancel

If you cancel and then later need to prove what you paid, the platform may not show your old invoices. You will be left relying on your bank statement alone, which can be harder to trace if the charge came through a payment processor instead of Perispro directly.

What to do instead: Screenshot your entire billing page, including the plan name, monthly cost, next billing date, and payment method. Save these images to a folder on your phone or computer. Forward key emails (invoices, welcome emails) to your personal email address for safekeeping.

Mistake 4: expecting an instant response from support

Perispro support is not live chat or 24-hour telephone support. Email responses typically take 5-7 business days. If you panic and send multiple follow-up emails after 2 days, you may actually delay the process because support staff have to sift through duplicates.

What to do instead: Send one clear, complete cancellation email. Wait 7 days before following up. If you still have not heard back, send one follow-up email referencing the original message. Escalate to the DTI only if 14 days pass with no response.

What happens after your perispro cancellation is processed

Cancellation stress does not always end the moment you get a confirmation email. Understanding what comes next helps you stay vigilant and catch any billing errors before they become major problems.

The final billing cycle and access dates

When you cancel Perispro, you have the right to use the service until the end of your paid billing cycle. For example, if you paid on the 1st of the month and cancel on the 15th, you retain access until the end of that calendar month. The final charge you already made is non-refundable for the paid period, but you should receive a pro-rata credit for any unused days.

Stopee recommends you mark the final access date and final billing date in your phone calendar. This creates a checkpoint: if you see a charge on your statement after the final billing date, you know immediately that something is wrong and you have proof of when it should have stopped.

Monitoring your bank account after cancellation

For the 60 days after your final billing date, check your bank statement weekly for any unexpected Perispro charges. Late, delayed, or duplicate charges sometimes slip through because of outdated payment methods stored on file or processing errors. Catching these quickly makes refunds much easier.

If you see a charge that should not be there, gather your evidence (cancellation email, final billing date screenshot, bank statement) and contact Perispro support immediately. If they do not refund within 3 business days, ask your bank to reverse it.

Accessing your data after cancellation

Perispro does not clearly state what happens to your project data, team records, and account information after you cancel. Some platforms delete everything immediately; others keep it for 30 days. Stopee strongly recommends you reach out to support and ask: "How long will my account data remain accessible after cancellation, and can I request a full export?"

If you need ongoing access to your data after cancellation, ask support in writing. Keep that email response because you may be entitled to a data retention period under privacy law, even if Perispro does not volunteer one.

Perispro contact information and escalation addresses

Use these addresses to cancel or escalate your complaint. Always start with email (best evidence) and use registered mail only if email goes unanswered for 7 days.

Primary contact channels

Support email: support@pacerpro.com

Registered office (for formal cancellation letters): Filinvest, Muntinlupa City, Laguna, Philippines

Regional operations office: Carmona, Cavite, Philippines

Alternative office: Madrigal Business Park, Ayala Alabang, Philippines

Escalation if perispro ignores your request

Department of Trade and Industry (DTI) National Complaint Center: dti.gov.ph

File a formal complaint if Perispro does not respond within 14 days or refuses to honor your cancellation. The DTI has authority to investigate unfair billing practices and can order refunds on your behalf at no cost to you.

Summary: your cancellation checklist and final steps

Stopee has helped thousands of consumers cancel difficult subscriptions and recover unauthorized charges. Use this checklist to make sure you complete your Perispro cancellation correctly and safely.

Canceling Perispro should be straightforward, but the lack of transparency in their terms makes it harder than it needs to be. By following the steps in this guide, you take control of the process and create evidence that protects you if the company makes a mistake or refuses to cancel.

If you feel stuck or unsure at any point, Stopee has helped thousands of consumers cancel complex subscriptions and recover unauthorized charges. Visit stopee.com to use our cancellation tools, access templates for formal complaint letters, and get personalized guidance based on your specific situation. Your peace of mind is worth the time to do this right.