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How to cancel your polycam subscription in UAE and reclaim your money

Understanding polycam and why you might want to cancel

Polycam is a mobile and web platform that transforms your smartphone into a 3D scanning device using LiDAR technology and advanced photogrammetry. Whether you capture professional architectural models or hobby 3D scans, Polycam offers cloud storage, editing tools, and multi-platform export options across iOS, Android, and web.

If you subscribed to unlock premium features like advanced exports and expanded cloud storage, you may now find yourself needing to cancel. Life changes, budgets shift, and subscription priorities evolve. At Stopee, we believe cancellation should be straightforward and transparent, which is why we guide thousands of UAE consumers through this process every month.

Why consumers cancel polycam

You might cancel Polycam because you've completed your project, discovered free alternatives, or simply realized the subscription no longer fits your workflow. Other users cancel after discovering that the free tier meets their needs, or because they prefer one-time purchases over recurring charges. Whatever your reason, cancelling promptly prevents unexpected charges on your next billing cycle.

What you should know before cancelling

Polycam subscriptions purchased through the App Store (iOS), Google Play (Android), or directly via web each follow different cancellation paths and refund policies. Your access typically continues until the end of your paid billing period even after you cancel, so timing matters. Pro tip: Export and download any important 3D scans or project files before your access expires, especially if you're switching to a competitor platform.

Polycam pricing and subscription tiers in UAE

Understanding what you're paying helps you decide whether cancellation makes sense or if downgrading fits better.

If you're paying monthly for features you rarely use, switching to the free tier or cancelling altogether may save you significant annual costs. At Stopee, we help you weigh these options before you commit to cancellation.

Your consumer rights in UAE when cancelling

UAE consumer protection law gives you specific rights when you cancel digital subscriptions, and Polycam must honour those rights regardless of what their terms say.

UAE federal law no. 24 of 2006 and your rights

Under UAE consumer protection law, you have the right to cancel a subscription contract within a reasonable timeframe if the service does not meet the description provided. If Polycam's features do not work as advertised, if the app repeatedly crashes, or if the service becomes unavailable without warning, you may have grounds to request a refund beyond Polycam's stated "non-refundable" policy.

Additionally, UAE law requires that companies must honour cancellation requests made through legitimate channels (email, app, postal mail). Polycam cannot delay or obstruct your cancellation once it receives a clear request.

Refund rights and dispute escalation

If Polycam refuses to refund your payment after you cancel, you can escalate to the UAE Consumer Protection Authority or your local emirates consumer protection office. Warning: Keep copies of all cancellation emails, screenshots of your account, and transaction receipts. These documents become your evidence if you need to file a formal complaint.

Pro tip: If you paid via credit card (Visa, Mastercard, or through your UAE bank), your card issuer may offer chargeback protection. Contact your bank if Polycam refuses a legitimate refund request.

How to cancel polycam on iOS (App store)

If you subscribe through Apple's App Store, follow these steps to cancel and stop automatic renewal.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your Apple ID name at the top of the screen.
   • Select "Subscriptions" from the menu.
2. Find Polycam in your active subscriptions list.
   • Tap on Polycam to view your subscription details.
   • Review your next billing date and current plan.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm Cancellation".
   • You'll see a message: "Your subscription to Polycam will end on [date]".
4. Verify the cancellation immediately.
   • Return to your Subscriptions list and confirm Polycam no longer appears or shows "Expired".
   • Do not close the Settings app until you see this confirmation.

What happens next: You retain full access to Polycam Pro features until your current paid period ends. After that date, you automatically drop to the free tier. Apple does not refund partial months or unused portions of your subscription, even if you cancel mid-month.

Cancelling polycam on apple: key dates to note

Warning: If your next billing date is within 5 days, Apple may process one final charge before your cancellation takes effect. Cancel as soon as you know you don't want to renew to minimize the risk of an unwanted charge.

How to cancel polycam on android (Google play)

Google Play subscriptions require a slightly different process than the App Store, but cancellation is equally straightforward.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select "Payments & subscriptions".
2. Tap "Subscriptions" from the menu.
   • A list of your active subscriptions appears.
   • Locate and tap Polycam.
3. Tap "Cancel subscription".
   • Google Play will show your cancellation reason options (optional).
   • Select a reason if you wish to provide feedback; this is voluntary.
4. Confirm your cancellation when prompted.
   • You'll see a final confirmation message with your expiry date.
   • Tap "Yes, cancel subscription" to complete the process.
5. Check your email for a cancellation confirmation from Google.
   • This email serves as your official receipt; save it for your records.

Like Apple, Google Play allows you to keep using Polycam Pro until the end of your paid billing period. No refund is issued for partial months or unused days, even if you cancel immediately after payment.

Avoiding double charges on android

Pro tip: After cancelling, wait 24-48 hours and return to your Google Play subscriptions list to confirm Polycam no longer appears as active. Occasionally, cancellations take time to process; verifying prevents accidental duplicate charges.

How to cancel polycam via web account

If you manage your Polycam subscription through the web platform directly, cancellation happens in your billing settings.

1. Visit polycam.ai and sign in to your account.
   • Use the same email and password you registered with.
   • If you've forgotten your password, use the "Forgot password?" link.
2. Navigate to your account settings or billing section.
   • Look for "Billing", "Subscriptions", or "Account" in the left sidebar or top menu.
   • Click "Manage subscription" or "View billing history".
3. Locate your active Polycam subscription.
   • Stripe (Polycam's payment processor) manages web billing; you'll see your subscription status here.
   • Review your next billing date and amount.
4. Click "Cancel subscription" or "Stop automatic renewal".
   • Polycam may ask for a cancellation reason; providing one helps them improve, but it's optional.
   • Confirm your cancellation choice.
5. Verify the cancellation on screen.
   • Your subscription status should change to "Cancelled" or "Expiring on [date]".
   • Check your email within 10 minutes for a confirmation message from Polycam or Stripe.

What to expect: Web-based cancellations typically take effect immediately, and no further charges occur after your current paid period ends. Unlike app-based cancellations, web cancellations sometimes offer a brief window to request a refund; contact Polycam at legal@polycam.ai within 48 hours of cancelling if you believe you qualify.

Cancelling polycam by email or postal mail

If you prefer a documented, formal cancellation or if the above methods don't work, you can cancel by direct contact.

Email cancellation (fastest method)

1. Compose an email to legal@polycam.ai with the following information:
   • Your full name and registered email address.
   • Your Polycam subscription ID (found in your billing section or confirmation emails).
   • The subscription start date and current plan name (Pro, Enterprise, etc.).
   • A clear statement: "I request immediate cancellation of my Polycam subscription and cessation of automatic renewal effective immediately."
2. Send the email and save a copy for your records.
   • Use your primary email account and request a read receipt if possible.
   • Screenshot the sent email as proof of submission.
3. Expect a response within 3-5 business days.
   • Polycam will confirm cancellation and provide an expiry date for your access.
   • Save this confirmation email permanently.

Pro tip: Email cancellation is the fastest non-app method and creates a paper trail that helps if you later dispute charges or request a refund. At Stopee, we recommend email for users who want documented proof of their cancellation request.

Postal mail cancellation (slowest but formal)

If you require a formal written record, you may send a registered letter to Polycam's legal address:

Polycam (Legal Department)
[Official postal address to be confirmed via Polycam's website or support page]

Include the same details as your email: your name, registered email, subscription ID, plan name, and a clear cancellation request. Send the letter via registered or certified mail so you have proof of delivery. Allow 7-10 business days for processing after they receive your letter.

What happens after you cancel polycam

Cancellation doesn't mean instant account deletion; several things occur over the following hours and days.

Your access timeline after cancellation

Once you cancel, your access continues unchanged until the end of your current paid billing period. If you paid on the 15th of the month and cancel on the 20th, you keep Pro features through the 15th of the following month. You can still upload, edit, export, and share 3D scans right up until that expiry date.

After your access expires, you automatically revert to Polycam's free tier. Your account and all uploaded scans remain on Polycam's servers according to their data retention policy, but you lose access to premium features like advanced LiDAR modes and expanded cloud storage.

Data and account recovery

We understand that leaving a platform can feel unsettling, especially if you've invested time in your projects. Before your access expires, download or export all important 3D models and scan files to your device. Polycam allows you to export in multiple formats (OBJ, USDZ, GLB, etc.), giving you portable copies you can use in other software or archive locally.

Warning: Do not assume your scans will remain forever. Many SaaS platforms delete inactive accounts after 12-24 months of non-payment. Retrieve your work before your paid period ends to avoid permanent loss.

Automatic renewal stops

The primary benefit of cancellation is that automatic renewal stops. You will not receive a charge on your next billing date. No hidden fees, no surprise deductions, no need to cancel again next month. Your cancellation is permanent unless you manually reactivate your subscription.

Will you receive a refund from polycam

Refund policies vary by where you purchased your subscription, and understanding the rules helps set realistic expectations.

Refunds for web-based subscriptions

Polycam's official policy states that direct web subscriptions are non-refundable, even if you cancel mid-month or mid-year. Whether you paid AED 50 or AED 500, Polycam considers the full amount earned once you complete your purchase. They will not issue a partial refund for unused days.

However, this policy does not override UAE consumer law. If you can demonstrate that Polycam's service failed to meet its advertised description (features don't work, app crashes constantly, support is unavailable), you may have grounds for a refund. Contact legal@polycam.ai and reference UAE Federal Law No. 24 of 2006 in your request. Stopee has helped many consumers recover funds by citing applicable consumer protection statutes.

Refunds via app store (iOS)

App Store refunds are managed by Apple, not Polycam. If you purchased a Polycam subscription through Apple and want a refund, you must request it from Apple within a specific timeframe, typically 14-90 days depending on your purchase date and reason.

1. Open the App Store app and tap your profile icon.
   • Select "Purchase History".
2. Find your Polycam subscription charge in the list.
   • Tap the three dots next to it.
3. Select "Report a Problem" and describe your issue.
   • Explain why you deserve a refund (defective service, unexpected charge, etc.).
   • Be factual and specific; vague complaints are often denied.
4. Apple reviews your request within 24-48 hours.
   • If approved, they issue a refund to your original payment method within 5-10 business days.

Pro tip: Apple refunds first-time cancellations more readily than repeat requests. Frame your reason carefully; "I didn't realize I was subscribed" often succeeds, while "I didn't like the app" typically fails.

Refunds via google play (Android)

Google Play also manages refunds independently. You have up to 48 hours after purchase to request a full refund with minimal scrutiny; after that window closes, refunds require explanation and approval.

1. Open the Google Play Store app and tap your profile icon.
   • Select "Payments & subscriptions" then "Purchases".
2. Find your Polycam charge and tap it.
   • Look for a "Request refund" or "Get help" option.
3. Select your reason and submit your request.
   • Google processes refunds within 3-10 business days.
   • If approved, the amount returns to your payment method.

Warning: Multiple refund requests on the same account can trigger fraud flags. Google may deny future refunds if you request them repeatedly. Use refunds only when genuinely necessary.

Common mistakes to avoid when cancelling polycam

Cancellation seems simple, but small errors can leave you vulnerable to unexpected charges or disputes. We've seen thousands of users at Stopee catch these pitfalls just in time.

Mistake 1: cancelling only the app, not the subscription

Deleting the Polycam app from your phone does nothing to stop your subscription. The app is just the software; your recurring charge lives in App Store, Google Play, or Polycam's billing system. Uninstalling the app is like throwing away your physical gym membership card-the gym still charges your card because your account is still active.

How to avoid it: Always cancel your subscription through the store or Polycam's website before deleting the app. Verify that your subscription shows as "Cancelled" or "Expired" before you uninstall.

Mistake 2: missing the final billing date

You think you cancelled last month, but you didn't mark your calendar, and-surprise-another charge hits this month. This happens because you cancelled but forgot when your final access expires, or the system processed a charge between cancellation and termination.

How to avoid it: Write down or set a phone reminder for the exact date your paid access ends. Note this in your banking app or calendar. A week before that date, verify that no new charge appears and that your subscription status still shows "Cancelled".

Mistake 3: providing no documentation of cancellation

You cancel by email or postal mail but don't save confirmations. Three months later, an unexpected charge appears, and now you have no proof you cancelled. Customer service denies ever receiving your request.

How to avoid it: Screenshot every cancellation screen, save every confirmation email, and keep copies of support tickets. At Stopee, we advise users to create a folder on their phone or computer labeled "Cancellations" where they store this evidence. If disputes arise later, you have documented proof.

Mistake 4: forgetting to export your data

After your access expires, you realize you never downloaded your 3D scans. Now they're locked in Polycam, and recovering them is difficult or impossible without reactivating your subscription.

How to avoid it: Export your work immediately after cancelling or at least one week before your access expires. Polycam lets you download in OBJ, USDZ, GLB, or other formats; choose the format compatible with your next platform and save everything locally.

Mistake 5: not checking for linked services

You cancelled your Polycam subscription, but you had it linked to another app (like Sketchfab for sharing or a design platform for integration). That linked service might still be trying to sync or charge separately.

How to avoid it: Before you cancel, log into your Polycam account settings and review any "Connected apps" or "Integrations". Disconnect any third-party services you no longer need so they don't trigger unexpected issues.

Checklist: before and after you cancel polycam

Use this checklist to ensure your cancellation goes smoothly and you don't miss any critical steps.

How stopee helps you cancel polycam and other services

You don't have to navigate subscription cancellation alone. At Stopee, we've built a platform specifically designed to help consumers like you cancel recurring charges, recover refunds, and understand their rights across all major digital services.

Stopee connects you with verified cancellation paths for hundreds of SaaS and subscription services, including Polycam. We provide step-by-step guidance tailored to your location (UAE, UK, EU, US, Australia, and more) and highlight the consumer protection laws that apply to your situation. Whether you need to cancel immediately or want to schedule a future cancellation, Stopee makes the process transparent and efficient.

Our team has helped thousands of consumers cancel subscriptions they'd forgotten about, recover partial refunds using local consumer protection law, and avoid dark patterns designed to make cancellation difficult. We also maintain a community of user reviews so you can see which services honour their cancellation promises and which ones fight their customers.

Visit Stopee.com today to explore your cancellation options, compare subscription alternatives, and take control of your recurring expenses. Stopee has helped thousands of consumers cancel services they no longer need-now it's your turn.

Final checklist and address for formal cancellation

If you choose to cancel Polycam by formal written request, use the details below to ensure your request reaches the right department.

Polycam contact information

Email (preferred): legal@polycam.ai
Response time: 3-5 business days
Postal mail address: Check Polycam's official website or support page for the current registered office address, as this may change.

When you contact Polycam, include:

• Your full name
• Registered email address on your Polycam account
• Subscription ID (found in billing section or confirmation emails)
• Current plan name (Pro, Enterprise, etc.)
• Subscription start date
• Clear statement: "I request immediate cancellation of my Polycam subscription effective immediately"
• If requesting a refund: explain your reason and reference UAE Federal Law No. 24 of 2006 if applicable

Keep copies of all correspondence. If Polycam does not respond within 10 business days or denies your cancellation request, you can escalate to the UAE Consumer Protection Authority or your local emirates consumer protection office.

Your rights recap

Remember: under UAE law, you have the right to cancel any subscription, and companies must honour cancellation requests submitted through legitimate channels. Polycam cannot prevent you from cancelling, charge you additional fees for cancelling, or delay your cancellation beyond a reasonable period. If they do, that's a violation of your consumer rights.

Stopee is here to empower you through this process. Whether you're cancelling Polycam today or another service tomorrow, our guides, checklists, and community reviews help you navigate the process confidently. Visit Stopee.com and join thousands of informed consumers who've taken control of their subscriptions and reclaimed their money.