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How to cancel polycam and protect your 3D scanning subscription

Understanding polycam and why you might want to cancel

Polycam is a mobile and web platform that lets you capture, edit, and share 3D models using your smartphone camera or LiDAR-equipped devices. Whether you're a hobbyist experimenting with 3D scanning, an architect creating quick site captures, or a designer prototyping workflows, Polycam offers both free and paid tiers to match your needs.

The service appeals to professionals and enthusiasts alike because it bridges the gap between smartphone hardware and professional-grade 3D output. However, if your project is complete, your needs have changed, or you've found a competing tool that better suits your workflow, cancelling your subscription is straightforward-once you know which platform holds your account.

When cancellation makes sense

You might choose to cancel Polycam if you've finished a project, upgraded to a different 3D capture tool, or discovered you don't use the advanced export features often enough to justify the monthly cost. Some users also cancel after the free tier no longer meets their workflow, but then realize they prefer simpler tools. Whatever your reason, Stopee is here to guide you through every step without surprises.

The real cost of staying subscribed

If you're paying for Polycam's Plus or Pro plan but using it sporadically, your monthly charges add up quickly. Many subscribers forget they've left a subscription active and wake up to unexpected renewal charges months later. By taking action now, you stop recurring payments immediately-or at the end of your current billing cycle if Polycam's terms allow it.

Polycam pricing and plan breakdown

Polycam offers three tiers, each with different capture resolution limits, export formats, cloud storage, and feature access.

If you're only using the Free plan, you won't need to cancel a subscription-simply stop using the app. However, if you've been charged for Plus or Pro, follow the steps in this guide immediately to stop future billing.

Where and how you subscribed matters

The cancellation route you take depends entirely on where your payment was set up.

Three subscription channels

Polycam subscriptions can be purchased through three different pathways, each with its own cancellation process. Understanding which one you used is the first critical step.

• Apple App Store (iOS apps and in-app subscriptions)
• Google Play Store (Android apps and in-app subscriptions)
• Polycam's official website (direct card or PayPal payments)

If you're unsure, check your credit card statement or email receipts. The merchant name will tell you whether Apple, Google, or Polycam Inc. charged you. This matters because you must cancel through the same channel where you subscribed-otherwise, your cancellation won't take effect and renewal charges will continue.

How to cancel polycam on iOS (Apple app store)

If you subscribed through the Apple App Store, you must cancel your subscription in Apple's Settings app, not in Polycam itself.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Polycam in the list.
5. Tap Cancel Subscription or Delete Subscription.
   • Apple may show a notice asking you to reconsider or offering a discount. You can proceed past this.
   • Confirm the cancellation. Apple will display your cancellation date and when you lose access to paid features.
6. Check your email for a cancellation confirmation from Apple within minutes.

Pro tip: Your paid features remain active until the end of your current billing period. After that date, you'll revert to Polycam's Free plan automatically.

Warning: If you delete the Polycam app without cancelling the subscription first, your recurring charge will continue. Always cancel before deleting.

Requesting an iOS refund

If you were charged by mistake or Polycam didn't work as advertised, you can request a refund through Apple's system. Tap Report a Problem next to the Polycam subscription charge in your purchase history, explain why you're seeking a refund, and submit. Apple reviews these requests and typically responds within 48 hours. Refunds are issued as Apple Store credit.

How to cancel polycam on android (Google play store)

Android users subscribed through Google Play must cancel in the Google Play Store app or via the web.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions or Subscriptions (wording varies by device).
4. Tap Subscriptions again.
5. Find and tap Polycam.
6. Tap Cancel subscription.
   • Google Play may ask why you're cancelling. You can skip this or provide feedback-it won't affect your cancellation.
   • Confirm the final cancellation.
7. Watch for a confirmation email from Google Play.

Pro tip: You can also cancel via the web by visiting payments.google.com, selecting Subscriptions, finding Polycam, and clicking Cancel.

Warning: Google Play refunds are typically available only within 48 hours of purchase. If you're past this window and believe you have grounds for a refund (duplicate charge, non-delivery of service), contact Google Play support directly through the app.

How to cancel a polycam web subscription (direct payment)

If you subscribed directly through Polycam's website using a credit card or PayPal, you cancel within your Polycam account.

1. Visit https://polycam.com and log into your account.
2. Navigate to your Account Settings or Billing section (usually found in the menu or profile dropdown).
3. Look for Subscription, Billing Plan, or Payment Method.
4. Locate your active subscription and tap or click Cancel or Manage Subscription.
   • Polycam may offer a discount or ask why you're cancelling. You can ignore these prompts.
   • Confirm the cancellation and note the end date of your paid access.
5. Check your email for a cancellation confirmation from Polycam within 24 hours.

Pro tip: If Polycam's web portal is broken or you can't find the subscription settings, contact Polycam support via their support form (usually available on the website) and request cancellation in writing. Keep a copy of your support ticket for reference.

Direct refunds from polycam

Polycam's refund policy typically allows refunds for duplicate charges, billing errors, or proven misrepresentation-but not for change of mind. If you believe you're entitled to a refund, contact Polycam support with your receipts and a clear explanation. Provide your invoice number, the date of the charge, and why you're seeking the refund. Polycam reviews these requests individually and responds within 3-5 business days.

When to use registered mail for formal cancellation

In most cases, cancelling through your app store or Polycam's website is sufficient. However, if Polycam ignores your cancellation requests, disputes your refund claim, or you need a formal legal record of your cancellation, send registered mail.

Registered mail cancellation process

Use Canada Post's Tracked or Registered mail service (equivalent to raccomandata A/R in other countries) to send a formal cancellation notice to Polycam's legal address in San Francisco. This creates proof of delivery, which is essential if you later need to dispute a charge with your bank or credit card company.

1. Prepare a letter that includes:
   • Your full name, email address, and phone number
   • Your Polycam account ID or the email associated with your account
   • The date of your first charge and most recent charge
   • A clear statement: "I formally request immediate cancellation of my Polycam subscription, effective today, and cessation of all recurring charges."
   • The date you're sending the letter
   • Your signature
2. Send your letter via Canada Post Tracked or Registered mail to:
   • Polycam Inc.
     548 Market St. PMB 76949
     San Francisco, CA 94104
     United States
3. Pay for delivery confirmation and tracking.
4. Keep the Canada Post receipt and tracking number for your records.
5. Polycam should acknowledge receipt and confirm cancellation within 10 business days.

Pro tip: Send your letter to Polycam's registered office address as listed in their Terms of Service or copyright notices. If the address differs from the one above, use the official company address to ensure your letter reaches the right department.

Warning: Do not send cash, cheques, or original credit cards. Only send a signed cancellation letter.

What happens after you cancel

Cancellation doesn't always mean immediate access loss, and it definitely doesn't mean automatic account deletion-understanding the aftermath helps you avoid surprises.

Your access after cancellation

When you cancel, you retain access to Polycam's paid features (high-resolution exports, advanced formats, extra storage) until the end of your current billing period. On the first day of the next billing cycle, your account automatically downgrades to the Free plan. You lose access to Pro or Plus features, but your account, projects, and scans remain in your account.

Pro tip: If you want to preserve your 3D scans and exports before losing paid features, download or export your projects during your final paid billing period. Some file formats (GLB, OBJ) may only be available to paid subscribers.

Data deletion and account removal

Cancelling your subscription does not delete your account or your stored 3D models. If you want Polycam to erase your personal data, account, and all uploads, you must request account deletion separately. Contact Polycam support and explicitly ask for "complete account deletion" and "permanent removal of all associated data." Ask for written confirmation of what will be deleted and when. Polycam may take 30 days or more to complete the deletion after you request it.

Stopee recommends requesting data deletion in writing if privacy is your concern. Keep the support ticket number and Polycam's written response confirming deletion.

Refund eligibility and timelines in canada

Refunds depend on where and how you paid, and whether Polycam or your app store governs the refund policy.

App store refunds (Apple and google)

Apple and Google both allow refund requests within specific windows: typically 14 to 48 hours after purchase. If you're within this window, use the refund process in your app store (tap Report a Problem on Apple or contact Google Play support). These refunds are issued as digital store credit, not cash back to your bank account.

After the refund window closes, Apple and Google rarely approve refunds unless there's a legitimate error (duplicate charge, service unavailable). If you're outside the window and believe you have grounds for a refund, escalate to the app store's support team with proof of your complaint and Polycam's failure to respond.

Direct web subscription refunds

Polycam may offer refunds for duplicate charges, billing errors, or misrepresented services, but not for simple change of mind. If you believe you qualify, contact Polycam support with receipts and your explanation. Polycam will respond within 3-5 business days. If Polycam refuses and you believe the refusal violates your consumer rights, escalate to your bank or credit card company for a chargeback.

Your canadian consumer protection rights

Under Canada's Consumer Protection Act and provincial consumer protection laws, you have the right to clear billing information, honest service descriptions, and relief from billing errors. If Polycam continues charging you after you've requested cancellation, fails to honour a legitimate refund request, or misrepresents its features, you can file a complaint with your provincial consumer protection office. In Ontario, contact the Government of Ontario's Consumer Protection Office. In British Columbia, contact the BC Office of the Consumer Protection Commissioner. Stopee encourages you to know these rights-they're your leverage if Polycam disputes your cancellation.

If Polycam refuses to refund a charge you dispute, you can also request a chargeback from your bank or credit card company within 120 days of the charge. Provide your bank with documentation of your cancellation request and Polycam's failure to honour it.

Common mistakes that delay cancellation

Cancellation should be simple, but many subscribers accidentally extend their subscriptions by taking the wrong steps.

Cancellation mistakes to avoid

Deleting the app without cancelling the subscription. This is the most common error. Uninstalling Polycam does nothing to stop recurring charges. The subscription remains active in your app store or Polycam's system, and you'll continue to be billed. Always cancel first, then delete.

Cancelling in the wrong place. If you subscribed through Apple App Store, cancelling within the Polycam app won't work. You must go to Apple Settings > Subscriptions. Similarly, if you subscribed on Google Play, using Polycam's in-app settings won't cancel the Google Play subscription. Match the cancellation channel to your subscription channel.

Ignoring cancellation confirmations. After you cancel, Apple, Google, or Polycam will send a confirmation email with your cancellation date and end-of-access date. Many users miss this email or assume the process failed because they didn't hear back immediately. Save this email-it's your proof that you cancelled.

Cancelling but not checking your next bill. Set a calendar reminder for the day after your billing cycle ends. Check your credit card statement or app store receipt history to confirm that Polycam no longer appears. If you see a charge after your cancellation date, you have evidence of a billing error and grounds for a chargeback.

Pro tip: If you suspect Polycam continued charging you after cancellation, request a full transaction history from your app store or Polycam support immediately. Having a clear record of all charges helps you prove the error to your bank.

Checklist before you cancel

Before you hit cancel, ensure you won't regret your decision or lose important files.

• Export and download your 3D models. If you have scans or projects you might need later, download them as GLB, OBJ, or other formats while you have paid access. Some export options may disappear after downgrade.
• Note your account credentials. Write down your Polycam email and username. You may need this to request data deletion or dispute charges later.
• Check your billing date. Verify your current billing cycle end date. You'll lose paid access on the first day of the next cycle, not immediately upon cancellation.
• Confirm the correct cancellation channel. Review your most recent receipt to confirm whether you subscribed via Apple, Google, or Polycam's website.
• Save your cancellation confirmation. Screenshot or print the cancellation confirmation message and email from your app store or Polycam. You'll need this if you later dispute a charge.
• Set a reminder to verify the next bill. Plan to check your credit card statement 5 days after your billing cycle ends to confirm no charge occurred.

Stopee's summary and your next steps

Cancelling Polycam takes fewer than five minutes once you know which platform holds your subscription. Whether you subscribed through Apple, Google, or Polycam's website, follow the steps above carefully and keep your cancellation confirmation. Your paid features will remain active until the end of your current billing period, and automatic renewal will stop. If Polycam continues charging you after cancellation, contact your app store or bank for a chargeback-you have legal protections under Canada's consumer protection laws.

Stopee has helped thousands of consumers cancel unwanted subscriptions without stress or surprise charges. If you run into trouble, escalate to your provincial consumer protection office or your bank. You're in control of your subscription, your billing, and your data. Stopee is committed to making that process transparent and fair for every consumer in Canada.

Cancellation contact address for registered mail:

Polycam Inc.
548 Market St. PMB 76949
San Francisco, CA 94104
United States

Use Canada Post Tracked or Registered mail for proof of delivery. Keep your receipt and tracking number.