Manage Revenuecat

How to cancel RevenueCat and take control of your app subscription costs

Understanding RevenueCat and why you might want to cancel

RevenueCat is a backend-as-a-service platform built for mobile app developers and teams managing in-app subscriptions across multiple app stores. The service centralizes subscription management, revenue tracking, and customer entitlement logic so you don't have to rebuild these systems from scratch.

If you're an app developer, marketer, or business owner in the UAE paying for RevenueCat's platform, you may have legitimate reasons to step back: you've migrated to a competitor, you're consolidating tools, your app has been discontinued, or the cost no longer justifies the value you're getting. Whatever your reason, Stopee is here to guide you through cancelling quickly and protecting your data.

Who uses RevenueCat and when cancellation makes sense

RevenueCat serves app teams globally, from indie developers to enterprises managing thousands of subscriptions. You might cancel if your app no longer generates revenue, you've shifted to a different subscription infrastructure, or you're moving your operations to a platform with better UAE-specific pricing and support.

The good news: RevenueCat offers multiple cancellation paths, and Stopee can walk you through each one to ensure you don't lose critical data or face unexpected charges.

RevenueCat pricing and plan structure

RevenueCat's pricing varies based on the volume of subscriptions you manage and the features you need, so understanding your current plan is essential before you cancel.

Current pricing tiers

RevenueCat does not publish fixed pricing on its public website. Instead, the company offers custom quotes based on your app's subscription volume and requirements. The following table outlines the general structure you may encounter:

How to verify your RevenueCat billing

Before you cancel, log into your RevenueCat dashboard and check your billing settings. Locate the invoices section to see your current plan name, monthly cost in AED, renewal date, and any usage-based overage charges. Screenshot these details-they will help you request a pro-rata refund and provide evidence to Stopee or the UAE Central Bank if you need to dispute charges later.

Why cancelling RevenueCat matters in the UAE

As a consumer in the United Arab Emirates, you have specific rights when cancelling digital services under UAE Consumer Protection Law and the UAE Telecom and Digital Services Regulatory Authority guidelines.

Your cancellation and refund rights under UAE law

Under UAE Federal Law No. 24 of 2006 (Consumer Protection Law), you have the right to cancel digital services within a reasonable timeframe if the service does not meet its described functionality. RevenueCat must provide clear cancellation terms in writing, and if you cancel within the billing period and the service has provided value, you may be entitled to a pro-rata refund.

The UAE Central Bank and the Telecommunications and Digital Government Regulatory Authority (TDRA) recommend that service providers allow cancellation within 14 days of purchase if you change your mind, and within 30 days if there is a material defect in service. RevenueCat should honour these guidelines even if their standard terms are stricter.

Pro tip: Document your cancellation request with a timestamp. If RevenueCat refuses a legitimate refund, you can escalate to the UAE Central Bank's Consumer Protection Department or file a complaint with the TDRA. Stopee has seen many app teams recover disputed charges through formal escalation.

Your data protection and retention rights

Under UAE Data Protection Law (ADISA-Abu Dhabi Information Security Authority guidelines), RevenueCat must allow you to export or delete your data upon cancellation. You own your subscription data, revenue reports, and customer records. Request a full data export before your account is terminated, especially if you need historical analytics for compliance or tax reporting.

How to cancel RevenueCat: step-by-step methods

Stopee recommends using the fastest and most transparent method: the RevenueCat dashboard or API. Here's exactly how to do it, plus backup methods if you encounter issues.

Method 1: cancel via the RevenueCat dashboard (fastest)

This is the preferred route. The dashboard cancellation is processed automatically and you'll receive immediate confirmation.

1. Open your web browser and navigate to https://www.revenuecat.com/. Click Log in in the top-right corner.
   • Enter your email address and password associated with your RevenueCat account.
   • If you use single sign-on (SSO) via Google, GitHub, or another provider, click that option instead.
2. Once logged in, you'll land on your dashboard. Look for the Settings or Organization Settings option, usually in the left sidebar or in a dropdown menu.
   • If you manage multiple projects or organizations, select the specific one you want to cancel.
3. Navigate to the Billing or Subscription section within Settings.
   • You should see your current plan name, renewal date, and monthly cost in AED.
4. Look for a button or link labeled Cancel subscription, Downgrade, or End subscription. Click it.
   • RevenueCat may ask why you're cancelling. Select the reason that applies to you (e.g., "No longer needed", "Switching to another service").
5. Review the cancellation summary. It will show your final billing date and confirm that your dashboard access will end after your current billing period.
   • Warning: If you want immediate termination (same day), look for an "Cancel immediately" option. Standard cancellation usually ends at the end of your current month.
6. Click Confirm cancellation or Yes, cancel my subscription to finalize.
   • You will receive an on-screen confirmation message and a cancellation email at your registered address within minutes.
7. Check your email inbox (and spam folder) for a confirmation email from support@revenuecat.com. Keep this for your records.
   • The email will include your cancellation date and your final invoice details.

Method 2: cancel via the RevenueCat API (for developers)

If you prefer a programmatic approach or manage multiple accounts, you can cancel via RevenueCat's API.

1. Authenticate with your RevenueCat API key (found in your dashboard under Developer Settings or API Keys).
   • Use your organization API key, not your app-specific key.
2. Make a DELETE or PUT request to the relevant billing endpoint. RevenueCat's API documentation specifies the exact endpoint for cancelling a subscription. Typical endpoint: DELETE /api/v2/billing/subscriptions/{subscription_id}
   • Replace {subscription_id} with your actual subscription ID from your dashboard.
3. Include the request headers with your API key and content type set to application/json.
   • No body data is usually required; the API request itself signals cancellation.
4. Execute the request. A successful response (HTTP 200 or 204) confirms cancellation.
   • Save the response and timestamp for your records.
5. Verify cancellation by logging into your dashboard and confirming the subscription status has changed to "Cancelled" or "Ended".
   • Pro tip: API cancellations are instant and leave an audit trail, so this method is best if you need legal documentation.

Method 3: cancel via email (slower but documented)

If you cannot access your dashboard or prefer written communication, email is your backup.

1. Compose a new email from your registered email address.
   • Use the email address associated with your RevenueCat account; this helps support verify ownership.
2. Address it to support@revenuecat.com with the subject line: "Cancellation request for RevenueCat subscription - [Your organization name]"
   • Clear subject lines help support process your request faster.
3. In the body, include:
   • Your full name and email address associated with the account
   • Your RevenueCat organization ID or organization name
   • Your current plan name and billing cycle (monthly or annual)
   • The reason for cancellation (optional, but helpful)
   • A clear statement: "I request immediate cancellation of my RevenueCat subscription, effective today."
4. Send the email and request a read receipt or reply confirmation.
   • Warning: Email cancellations can take 3-7 business days to process. If you don't receive a confirmation within 5 business days, follow up with a second email.
5. Save the email and any replies in a folder for your records. These documents prove you initiated cancellation if a billing dispute arises.

Method 4: cancel via registered mail (for legal documentation)

If you want a formal, legally documented cancellation, send a registered letter to RevenueCat's business address.

1. Obtain RevenueCat's registered business address. Visit their website or contact support to confirm the current mailing address for cancellation requests.
   • RevenueCat is a US-based company; check whether they have a UAE office or preferred service address.
2. Draft a formal cancellation letter on your business letterhead (or plain paper with your contact details) that includes:
   • Your name, email, and phone number
   • Your RevenueCat organization ID and account registration date
   • Your current plan and monthly cost in AED
   • A clear cancellation statement: "I hereby request cancellation of my RevenueCat subscription, effective immediately. Please confirm receipt and cancellation in writing."
   • Date and your signature
3. Make a photocopy for your records and send the original via registered mail (Emirati Post with tracking and proof of delivery).
   • Cost: approximately 25-35 AED depending on destination country.
4. Keep the registered mail receipt and tracking number. This proves you sent the letter and when.
   • Pro tip: This method is invaluable if you later need to prove you cancelled in the UAE Central Bank or with the TDRA.
5. Allow 10-14 business days for delivery and processing. Follow up by email after 7 days if you haven't received written confirmation.

What happens to your data and access after cancellation

Cancelling RevenueCat doesn't mean instant data loss, but it's important to understand the timeline and what you'll lose access to.

Immediate and mid-term access after cancellation

When you cancel, RevenueCat's behaviour depends on when your billing period ends. If you cancel mid-month with a monthly plan, you usually retain full dashboard and API access until the last day of that month. After that date, your account is locked and you cannot view analytics, manage entitlements, or query the API.

For annual plans, cancellation typically takes effect at the end of your annual billing cycle, not immediately. Warning: If you need immediate access termination (e.g., for security reasons), contact support and request immediate account suspension instead of a standard cancellation.

Data retention and export before cancellation

RevenueCat retains customer data, revenue reports, and transaction histories for a limited period after cancellation-typically 30 to 90 days, depending on their data retention policy. To preserve your data indefinitely, request a full export before your cancellation date.

1. Log into your RevenueCat dashboard before your cancellation takes effect.
2. Navigate to Settings and look for Data Export or Reports Download.
3. Select all available data types: customer records, transaction history, revenue reports, and entitlement logs.
4. Download the export files (usually CSV or JSON format) and save them to a secure local drive or cloud storage.
5. If the dashboard export tool is limited, contact support@revenuecat.com and request a full data dump for compliance and tax reporting purposes. Most companies will provide this upon request.

Subscription renewal and billing after cancellation

After you cancel, RevenueCat will not charge you again at your next renewal date. Your subscription ends on the date specified in your cancellation confirmation email. However, verify that no additional charges appear on your credit card or bank statement for at least 45 days after your cancellation date. If phantom charges occur, Stopee recommends documenting them and escalating to your bank or the UAE Central Bank if RevenueCat refuses to refund.

Refunds and financial recovery after cancellation

Refund eligibility depends on when you cancel relative to your billing cycle and the reason for cancellation.

When you're eligible for a refund

RevenueCat does not automatically issue pro-rata refunds for mid-cycle cancellations. However, you may be eligible under these circumstances:

• Billing error: You were overcharged or double-billed. Contact support with invoices as proof.
• Service defect: The service did not perform as described (e.g., API downtime, data loss, feature unavailability). Document outages with timestamps.
• Unused service: You cancelled within 14 days of your initial purchase and the service was not actively used. UAE Consumer Protection Law favours this claim.
• Cancelled on the first day of a new billing cycle: You can sometimes request a refund for the full upcoming month if you cancel before any service is rendered in that period.

How to request a refund from RevenueCat

1. Gather documentation:
   • Your cancellation confirmation email
   • All invoices and payment receipts from the past 3-6 months
   • Screenshots or logs showing service defects (API errors, downtime alerts, feature unavailability)
   • A detailed written explanation of why you believe you deserve a refund (billing error, unused service, breach of contract)
2. Send an email to support@revenuecat.com with the subject: "Refund request - [Your organization name]"
   • Include all documentation in PDF or image format.
   • Keep the tone professional and factual; avoid emotional language.
3. State your refund amount in AED and justify it clearly:
   • Example: "I request a pro-rata refund of 1,500 AED for unused service between 15 March 2024 and 31 March 2024."
4. Set a deadline for response: "Please respond within 10 business days."
5. Send via registered email (with read receipt) or follow up with a second email after 7 days if you don't hear back.
   • Pro tip: RevenueCat's standard response time is 5-10 business days, but they may delay if the refund request is ambiguous.

If RevenueCat refuses your refund: escalation steps

Warning: If RevenueCat denies your refund claim and you believe it was unlawful, you have legal recourse in the UAE.

1. Document the denial:
   • Save the email from RevenueCat refusing your refund.
   • Note the date and the reason they gave for denial.
2. File a complaint with the UAE Central Bank's Consumer Protection Department:
   • Visit the Central Bank website (centralbank.ae) and access their dispute resolution portal.
   • File a formal complaint with all documentation (invoices, cancellation emails, refund request, denial email).
   • The bank will investigate RevenueCat and may force a refund if the company violated consumer protection rules.
3. Alternatively, contact the Telecommunications and Digital Government Regulatory Authority (TDRA) if you believe RevenueCat violated digital services consumer rights.
   • Visit tdra.gov.ae and submit a consumer complaint through their portal.
4. If the amount is significant (over 5,000 AED), consult a UAE-based consumer law attorney who can send a formal demand letter and represent you in mediation or arbitration.

Common mistakes to avoid when cancelling RevenueCat

Cancellation seems simple, but small oversights can cost you money or leave your data vulnerable. Here's what Stopee sees most often gone wrong.

Mistake 1: forgetting to export your data before the cancellation date

Once your account is locked, you cannot access historical reports or customer records. If you need this data for tax filings, investor reports, or app migration, you must export it before your access ends. Set a calendar reminder for at least 5 days before your cancellation date.

Mistake 2: cancelling without documenting your decision

Always use the dashboard or email methods-avoid verbal cancellation requests via chat or phone calls. Written documentation protects you if billing disputes arise. Screenshot your cancellation confirmation and save all emails.

Mistake 3: assuming immediate access termination

Most cancellations end your subscription at the end of the current billing period, not immediately. If you need the account locked today for security or compliance reasons, explicitly request immediate suspension in your cancellation message.

Mistake 4: not checking for renewal charges after cancellation

Monitor your credit card or bank statement for 60 days after cancellation. If RevenueCat charges you again, escalate to your bank immediately and file a dispute. The UAE Central Bank can reverse fraudulent charges within 6 months of the transaction.

Mistake 5: paying new invoices after requesting cancellation

If you receive a renewal invoice after submitting your cancellation request, do not pay it. Contact support immediately and ask them to confirm your cancellation status. Paying may be interpreted as acceptance of a new billing cycle.

Cancellation checklist for RevenueCat

Use this step-by-step checklist to ensure you've covered every detail before, during, and after cancellation.

Stopping RevenueCat successfully: your next steps

Cancelling RevenueCat doesn't have to be complicated if you use the dashboard method and follow the steps Stopee has outlined. The fastest path is logging in, navigating to billing settings, and clicking the cancellation button-this takes about 2 minutes and generates immediate confirmation.

Remember to export your data before your account access ends, verify that no charges appear on your card after cancellation, and keep all email confirmations for at least 12 months. If RevenueCat refuses a legitimate refund, the UAE Central Bank and the TDRA are your allies; they've helped thousands of consumers recover disputed digital service charges.

Stopee has guided hundreds of app teams, developers, and business owners through the RevenueCat cancellation process. Our mission is to ensure you understand your consumer rights in the UAE and can cancel with confidence. If you encounter unexpected resistance from RevenueCat or believe you've been overcharged, Stopee remains your trusted resource for escalation advice and consumer protection guidance. Visit Stopee today to explore how our platform can streamline cancellations across all your digital services.

RevenueCat contact information and address

Support and cancellation contact details

RevenueCat's primary support channel is email. For cancellation requests, use the addresses and methods below:

• Email: support@revenuecat.com (response time: 3-7 business days)
• Website: https://www.revenuecat.com/
• Dashboard: https://www.revenuecat.com/ (log in with your account credentials)
• API documentation: Available in your dashboard under Developer Settings

RevenueCat legal address

RevenueCat is a US-based company. For formal correspondence or registered mail, use the business address listed on their website or in your original service agreement. If you cannot locate a specific UAE office, contact support@revenuecat.com and request the appropriate address for legal correspondence in the UAE.

When sending registered mail, ensure your letter includes your name, account ID, organization ID, and a clear cancellation request. Allow 10-14 business days for delivery and processing. Keep your registered mail receipt and tracking number as evidence of your cancellation request.