Manage Revenuecat

How to cancel RevenueCat and reclaim control of your developer billing

What RevenueCat is and why you might need to cancel

RevenueCat is a subscription management platform designed to help app developers streamline in-app purchases, receipt validation, and subscription logic across multiple app stores. If you're a New Zealand app developer using RevenueCat, you're likely relying on it to centralise purchase data from the Apple App Store, Google Play, and other platforms into a single reporting dashboard.

However, you might be considering cancellation for several legitimate reasons: you've migrated to a competing platform, you're consolidating your tech stack, your app no longer generates sufficient revenue to justify the fees, or you're simply exploring alternatives. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Understanding what you're cancelling

Before you proceed, it's important to clarify exactly what you want to cancel. RevenueCat operates at multiple levels: your developer account itself, individual projects within that account, or the billing plan you're subscribed to. Each action carries different consequences for your app's subscription logic and user access. Cancelling your RevenueCat billing plan, for example, does not automatically cancel your users' subscriptions on the App Store or Google Play. Understanding this distinction will save you headaches down the road.

Consumer rights in new zealand and what they mean for you

Your consumer rights are protected under New Zealand law, even when dealing with international software platforms like RevenueCat. The Consumer Guarantees Act (1993) and the Fair Trading Act (1986) provide you with important safeguards that apply to digital services billed in your territory.

Key protections you have

Under the Consumer Guarantees Act, RevenueCat must ensure their service is fit for purpose, of acceptable quality, and accurately described. If you've been charged incorrectly, or if the service fails to deliver the functionality promised during your contract, you have the right to a refund, repair, or replacement. The Fair Trading Act also protects you from misleading billing practices or hidden charges. If RevenueCat refuses to honour these rights, you can escalate your complaint to the Commerce Commission or seek support from consumer advocacy bodies. Stopee recommends documenting all billing disputes in writing and keeping copies of your invoices, as this strengthens your position if you need to lodge a formal complaint.

Your refund rights

If RevenueCat has overcharged you or failed to deliver the service as described, you're entitled to pursue a refund under New Zealand consumer law. This right exists independently of RevenueCat's stated refund policy. If the company refuses to acknowledge your claim, the Commerce Commission can investigate on your behalf.

Methods to cancel RevenueCat and what each involves

You have several pathways to cancel your RevenueCat relationship, depending on what level of cancellation you need. Each method has different outcomes and timelines, so choose carefully based on your situation.

Cancellation options explained

Your primary options are: downgrading your paid plan to a free tier (if available), cancelling your paid subscription via the dashboard, deleting individual projects, or requesting account-level cancellation through support. Downgrading preserves your account and historical data but removes billing. Cancelling your subscription stops recurring charges but may leave your account active. Deleting a project removes that specific app's data from RevenueCat. Full account deletion is irreversible and requires contacting support directly. Stopee advises most developers to downgrade first rather than delete, since this gives you a safety net if you need to reactivate.

Timeline for cancellation

Dashboard cancellations typically take effect immediately, though your final invoice may take 5-7 business days to generate. If you contact support for account-level requests, expect a response within 24-48 hours. Refund processing, if approved, usually occurs within 10-14 business days depending on your payment method and bank. Plan your cancellation timing carefully if you're near a billing cycle, as some platforms charge upfront.

Step-by-step cancellation process for RevenueCat

Follow this guided process to cancel your RevenueCat plan, project, or account without losing critical data or facing unexpected charges.

How to cancel your RevenueCat billing plan via the dashboard

1. Sign in to your RevenueCat dashboard using your owner or administrator account credentials.
   • If you've forgotten your password, use the "Forgot password" link and check your email for the reset link.
   • If you're not the account owner, ask the owner to complete these steps or grant you administrator permissions.
2. Navigate to your organization or workspace settings by clicking the settings icon (usually a gear) in the top navigation or left sidebar.
   • Look for an option labeled "Organization settings", "Workspace settings", or "Billing".
3. Select the "Billing" or "Plan" section within settings.
   • You'll see your current plan name (e.g. Starter, Pro, Enterprise) and your next billing date.
4. Locate the "Cancel subscription" or "Downgrade plan" button.
   • Pro tip: If you see a "Downgrade" option before "Cancel", downgrading to a free tier is reversible and keeps your data intact. Full cancellation may lock you out of historical reports.
5. Click the cancellation button and review the on-screen warnings about data retention and access loss.
   • Warning: RevenueCat will warn you that cancelling may affect your ability to validate receipts in real time. Read these warnings carefully.
6. Confirm your cancellation by clicking "Yes, cancel my subscription" or a similar confirmation prompt.
   • Some platforms ask you to enter a reason for cancellation. This is optional but helps RevenueCat improve-you can skip this if you prefer.
7. Check your email immediately for a cancellation confirmation and receipt.
   • Save this email for your records.

How to delete a RevenueCat project

1. Log in to your RevenueCat dashboard with owner or admin privileges.
2. Select the specific project you want to delete from your project list.
3. Open the project settings by clicking the settings icon or gear.
4. Scroll to the bottom and look for a "Delete project" option.
   • Warning: This action is usually irreversible. Export all analytics and entitlement data first.
5. Export your project data if needed:
   • Use RevenueCat's export or API tools to download purchase history, customer lists, and analytics.
   • Store this data securely before deleting.
6. Confirm the project deletion by entering the project name or answering a security prompt.
7. The project will be removed from your dashboard within minutes.
   • Pro tip: If you might need this data later, consider archiving the project instead of deleting it if that option exists.

How to request full account cancellation via support

1. Go to the RevenueCat support contact page at https://www.revenuecat.com/contact.
2. Select "Billing" or "Account" as your issue category.
3. Write a clear cancellation request email that includes:
   • Your account ID or email address associated with the account.
   • A statement: "I request full cancellation of my RevenueCat account, including all projects and subscriptions."
   • Your preferred cancellation date.
4. Submit your request and note the ticket number RevenueCat provides.
5. Expect a response within 24-48 business hours.
   • Pro tip: Stopee recommends saving this ticket number and the response email for future reference.
6. If RevenueCat asks clarifying questions, respond promptly to avoid delays.
7. Once approved, your account will be scheduled for deletion according to their data retention policy.
   • Ask them for a specific deletion date in writing.

What happens after you cancel RevenueCat

Cancellation doesn't end all your subscription relationships at once. Understanding what stops and what continues will help you plan your transition smoothly.

Impact on your user subscriptions

Cancelling your RevenueCat plan does not automatically cancel your users' subscriptions on the Apple App Store or Google Play. Your users' subscription status is managed by Apple and Google directly. If you want to stop granting access to your app, you must update your entitlement rules in RevenueCat or delete your product listings from App Store Connect and Google Play Console separately. Stopee strongly advises notifying your users before making these changes, as unexpected access loss damages trust and generates support tickets.

What happens to your data

RevenueCat retains historical purchase and analytics data according to its data retention policy, typically for 90-180 days after account cancellation. If you need this data permanently, export it before cancelling. After the retention period expires, deletion is usually irreversible. Download customer lists, transaction history, and analytics reports now if you plan to migrate to another platform.

Billing and final invoices

Your final invoice will be generated at the end of your billing cycle or immediately, depending on your plan terms. You'll receive this invoice via email. Check your invoice for accuracy: if you've been overcharged or if charges continue after cancellation, contact RevenueCat support immediately with screenshots and invoice numbers. Don't ignore unexplained charges, as New Zealand consumer law requires you to act within a reasonable timeframe to contest them.

Refunds: what you can claim and how to request them

Refund eligibility depends on what you're claiming a refund for and RevenueCat's own policies, but New Zealand consumer law gives you additional leverage if you've been treated unfairly.

Refunds for in-app purchase fees

RevenueCat does not issue refunds for in-app purchases themselves, because those purchases are controlled by Apple and Google, not RevenueCat. If a user claims a refund for an app purchase, they must request it directly from Apple or Google. RevenueCat's role is only to validate the receipt and manage entitlements. If you believe a user fraudulently claimed a refund, you can report this to Apple or Google's developer support team.

Refunds for RevenueCat platform charges

RevenueCat may refund charges for their platform fees under specific circumstances: billing errors, overcharges due to system failures, or service outages that prevented you from accessing the platform. RevenueCat's standard policy is limited, but New Zealand consumer law may entitle you to a refund if the service failed to meet the Consumer Guarantees Act standard of fitness for purpose.

How to request a refund

1. Gather your evidence:
   • Your account ID and any project IDs affected.
   • Invoice numbers and dates of disputed charges.
   • Proof of the issue (error screenshots, API logs, support ticket numbers).
   • A written explanation of why you believe you deserve a refund.
2. Email RevenueCat support at https://www.revenuecat.com/contact with the subject line "Refund request for [your account ID]".
   • Reference specific invoices and cite the Consumer Guarantees Act if the service failed to perform.
3. Expect a response within 5-10 business days.
   • RevenueCat may ask for additional information or clarification.
4. If RevenueCat denies your refund request unreasonably, escalate to the Commerce Commission.
   • Pro tip: Stopee recommends writing: "This charge violates New Zealand consumer law. I request a refund within 14 days, or I will escalate to the Commerce Commission."
   • Keep a copy of this email.
5. The Commerce Commission can investigate on your behalf if you've given RevenueCat a fair opportunity to respond and they've refused without reasonable justification.

RevenueCat pricing and billing structure explained

Understanding how RevenueCat charges will help you predict costs and avoid surprise fees before and after cancellation.

Pricing table

How billing works

RevenueCat charges in USD but converts to NZD at the time of your billing date. This means your NZD cost fluctuates with exchange rates. Free-tier users never incur charges. If you're on a usage-based plan, your bill depends entirely on your app's Monthly Tracked Revenue (MTR). Check your billing section monthly to monitor charges, especially during high-revenue periods. If you notice unusual spikes, contact RevenueCat support immediately to investigate.

Common mistakes when cancelling RevenueCat

Cancelling RevenueCat can feel daunting if you've built your billing infrastructure around it. Most mistakes happen when developers rush the process or misunderstand what cancellation actually stops.

Mistake 1: deleting your account without exporting data first

Once you delete your RevenueCat account, you lose access to all historical analytics, customer purchase records, and entitlement logs. This data cannot be recovered. Before you cancel anything, log in to your RevenueCat dashboard and export all data you might need for tax records, churn analysis, or migrating to a competitor. Use RevenueCat's export tools or their API to download everything. Save the files securely and verify they're readable before you cancel.

Mistake 2: assuming cancellation stops user subscriptions

Your RevenueCat subscription and your users' in-app subscriptions are separate. Cancelling RevenueCat does not end your users' App Store or Google Play subscriptions. If you want to shut down access to your premium features, you must update your app's entitlement logic and notify users. Leaving this unfinished is unfair to users who believe they're still subscribed and could expose you to complaints or chargebacks.

Mistake 3: not checking for ongoing charges after cancellation

Verify that RevenueCat has actually stopped billing you. Check your credit card or bank statement 5-7 days after cancellation to confirm no new charges appear. If you see charges after your confirmed cancellation date, contact RevenueCat support immediately with your cancellation confirmation email. Most billing errors can be reversed if you act quickly.

Mistake 4: cancelling without reviewing your contract terms

If you're on an Enterprise plan, RevenueCat may require a notice period (e.g. 30 or 60 days) before your contract can be terminated. Check your contract terms before you cancel, or you may be locked in for longer than you expect. Contact sales support if you're unsure about your plan type.

Comparison table: RevenueCat versus keeping your current setup

Before you finalize cancellation, consider whether the switch is truly beneficial for your business.

Cancellation checklist for RevenueCat users

Before you submit your cancellation, work through this checklist to ensure you're prepared and won't regret the decision.

• I have logged in to my RevenueCat account and confirmed my plan type (free, usage-based, Starter, Pro, or Enterprise).
• I have selected an alternative platform or confirmed I don't need a replacement service.
• I have exported all historical data: customer lists, purchase history, analytics reports, and entitlement rules.
• I have saved all exported files securely and tested that they're readable.
• I have reviewed my RevenueCat contract to check for any notice period or lock-in terms.
• I have notified my team and confirmed that no ongoing projects depend on RevenueCat.
• I have planned how I'll handle user subscriptions after cancelling (will I keep them active, notify users, or shut them down?).
• I have checked my current billing date and planned my cancellation timing accordingly.
• I understand that cancelling my RevenueCat plan does not automatically cancel my users' in-app subscriptions.
• I have contacted RevenueCat support if I'm unsure about any step, or if my plan is Enterprise-level.
• I have collected my account ID, invoice numbers, and any relevant support ticket numbers.
• I am ready to cancel and accept that some data may be lost after the retention period expires.

Consumer reviews and real experiences

Real developers share mixed experiences with RevenueCat. Many praise the platform's multi-store support and comprehensive analytics, which reduce the burden of building custom backend subscription logic. Users report that RevenueCat's webhooks and API reliability help them maintain accurate entitlement data across platforms. However, some developers find the pricing confusing or the platform overkill for simple, single-store apps. Others migrate away because they've outgrown the platform's features or found cheaper alternatives. Before you cancel, read recent reviews on G2, Trustpilot, or the RevenueCat subreddit to see if others have faced similar issues. If your cancellation reason is cost, contact RevenueCat sales to negotiate a better rate, as they're sometimes willing to adjust pricing for good customers.

Key takeaways and next steps

Cancelling RevenueCat is straightforward if you follow the steps carefully: sign in, navigate to billing or settings, confirm cancellation, export your data, and verify that charges stop. Your rights under New Zealand's Consumer Guarantees Act and Fair Trading Act protect you if RevenueCat fails to deliver or overcharges you. If the company refuses to honour your refund claim, escalate to the Commerce Commission. Stopee has guided thousands of consumers and developers through complex cancellations, and we're here to remind you that you have the power to control your subscriptions and billing relationships. Document everything, act decisively, and don't hesitate to invoke consumer law if RevenueCat becomes uncooperative. For additional support or if you encounter unexpected barriers during cancellation, contact Stopee directly at stopee.com-we're your advocate in these situations.

Contact information for RevenueCat

RevenueCat is headquartered in the United States and does not maintain a New Zealand-specific mailing address. For cancellation requests, contact their support team at https://www.revenuecat.com/contact or email their billing department. You can also find social media contacts on their website. If you're unable to reach support or your request is ignored for more than 10 business days, escalate to the Commerce Commission (https://www.comcom.govt.nz) with copies of your correspondence and invoices.