Manage Resume Genius

How to cancel resume genius: your complete new zealand guide

What resume genius is and why you might want to leave

Resume Genius is an online resume and cover letter builder designed to help you create professional documents quickly. The platform offers templates, AI-powered writing suggestions, and downloads in Word or PDF format. You start with a trial period (typically 14 days at a low price), then move to a paid subscription if you don't cancel. Many New Zealand users sign up for the trial, complete their resume, and then want to step away-but the auto-renewal catches them off guard.

At Stopee, we've seen countless consumers frustrated by subscription services that don't make cancellation obvious. Resume Genius is no exception. If you've built your resume and no longer need ongoing access, or if the pricing in USD doesn't suit your New Zealand budget, cancelling is straightforward-once you know where to click.

Core features of resume genius

The platform includes an intuitive drag-and-drop builder, multiple professionally designed templates, and real-time content suggestions powered by artificial intelligence. You can download your finished resume as a Word document or PDF, and the service supports multiple resume formats. However, pricing displays only in US dollars, which means you'll pay currency conversion fees on top of the subscription cost.

Who should consider cancelling

You might cancel Resume Genius if you've finished your resume and don't need ongoing updates, if the USD pricing strains your New Zealand budget, or if you prefer building your resume in a different tool. Some users also cancel after discovering that free alternatives (like Canva or Google Docs templates) meet their needs just as well.

Resume genius pricing and what you're actually paying

Understanding the cost structure helps you decide whether to keep or cancel your subscription.

Current pricing in USD

The currency conversion trap

Resume Genius lists all prices in US dollars only-there is no NZD option for New Zealand customers. When you enter your payment details, your bank or card provider converts USD to NZD at their exchange rate and may add a foreign transaction fee (typically 2-3%). A US$23.95 monthly charge could cost you NZ$45-50 or more per month once conversion fees are factored in. Before you commit to the subscription tier, calculate the real cost in New Zealand dollars.

How to cancel resume genius step by step

Cancellation takes five minutes if you follow these exact steps. Stopee has tested this process for New Zealand users, and it works reliably when you remain logged in and patient.

Cancel via the resume genius website

1. Open your web browser and go to the Resume Genius website (resumegenius.com).
2. Click the login button and enter your email address and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it first.
   • Have your email address handy-you'll need it to verify your identity.
3. Once logged in, look for the menu icon (three horizontal lines) or your account name in the upper right corner of the page.
   • Click it and select "My Account" or "Account Settings"-the exact label varies.
   • If you cannot find it, scroll down to the footer and look for an "Account" or "Settings" link.
4. Navigate to the "Subscription" or "Billing" section.
   • This section shows your active plan and renewal date.
   • Look for a button that says "Cancel subscription," "Pause subscription," or "Manage subscription."
5. Click the cancellation button and confirm your choice when prompted.
   • Resume Genius will ask why you're cancelling-you can skip this or provide feedback.
   • Take a screenshot of the confirmation message for your records.
6. Verify the cancellation by checking your email for a confirmation message from Resume Genius.
   • Important: this email is your proof of cancellation. Save it in a separate folder.
   • Check the date your access ends-you retain full access until that date.

Cancel through the app store (iPhone or iPad)

If you subscribed via Apple's App Store, you must cancel through your Apple settings, not inside the Resume Genius app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap "App Store" at the top of the screen.
   • Do not confuse this with the App Store app icon on your home screen.
3. Tap your profile picture or initials in the upper right corner.
4. Select "Subscriptions" from the menu that appears.
5. Find "Resume Genius" in your active subscriptions list.
   • If you don't see it, scroll down-it may be hidden below other apps.
   • If Resume Genius doesn't appear, your subscription may already be cancelled or inactive.
6. Tap "Resume Genius" and then tap "Cancel subscription."
   • Apple will ask you to confirm-select "Confirm cancellation."
   • You'll see a message confirming the cancellation date.
7. Take a screenshot of the confirmation screen as proof.

Cancel through google play (Android)

Android users who subscribed via Google Play must cancel in their Google account settings.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the upper right corner.
   • This usually appears as a circular icon with your initial or profile picture.
3. Tap "Manage my subscriptions."
4. Find "Resume Genius" in your list of active subscriptions.
   • Scroll if necessary-Google lists all subscriptions here.
5. Tap "Resume Genius" to open the subscription details.
6. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will explain what happens after cancellation.
   • Confirm your choice.
7. Screenshot the confirmation for your records.

Contact resume genius support if you get stuck

Warning: if the cancellation button doesn't appear in your account settings, or if you receive an error message, do not assume your subscription is cancelled. Contact Resume Genius support immediately.

• Use the website's live chat feature (usually available during business hours US time).
• Send an email to the support address listed on the website.
• Request a written confirmation of cancellation-a screenshot of a chat or an email confirmation is essential proof.
• Mention that you are a New Zealand customer and that you cancelled during the trial or subscription period.
• Ask the support agent to confirm your cancellation date and whether you retain access until then.

What happens after you cancel

Cancellation feels complete online, but several things happen behind the scenes-and understanding them protects your wallet and peace of mind.

Your access and the grace period

Resume Genius honours a key principle: you retain full access to the builder, templates, and download features until your current billing cycle ends. If you cancel on day 5 of a 4-week cycle, you keep full access for the remaining 23 days. You don't lose anything immediately-the company lets you use what you've paid for.

Download your resume before access ends

This is critical. In the final week of your access period, log back into your account and download every resume and cover letter you've created in both Word and PDF formats. Once your billing cycle ends and your subscription expires, you may lose access to the builder and your documents (depending on their data retention policy). Downloading ensures you own a permanent copy on your computer or phone.

Pro tip: name your files clearly (for example, "Resume_YourName_2024.docx") and store them in a folder you'll find later. Many New Zealand employers still prefer receiving Word documents, so keeping multiple formats is smart.

Auto-renewal should stop

Once your cancellation is processed, auto-renewal ceases. You will not be charged again after your current billing period ends. However, errors happen-billing systems sometimes glitch. Monitor your bank or credit card statement for the next 4 weeks to confirm no charge appears. If a charge does appear after cancellation, contact your bank immediately and provide your cancellation confirmation email or screenshot.

Will you receive a refund?

Refunds depend on when you cancel and whether you're within Resume Genius's stated refund window.

The 14-day money-back guarantee

Resume Genius advertises a 14-day refund guarantee on its trial plan. If you notify the company within 14 days of first payment, they commit to issuing a full refund. However, "within 14 days" means from the date you were first charged, not from the date you finished your resume. If you signed up on 1 January and cancelled on 10 January, you're within the window. If you cancelled on 16 January, you've missed it.

What happens if you request a refund

1. Contact Resume Genius support by email or live chat and explicitly request a refund.
2. Include your account email address, the date you were first charged, and the date you are requesting the refund.
3. Mention that you're within the 14-day refund window (if true).
4. Be polite but firm-the company processes refunds if you ask within the stated timeframe.
5. Save all correspondence in a separate folder.
6. The company typically processes refunds within 5-10 business days, though your bank may take a further 3-5 days to credit your account.

What if the refund doesn't arrive or is partial?

Some users report that Resume Genius initially denies refund requests or issues partial refunds instead of full refunds. If this happens to you, follow these steps:

• Reply to the support email with polite persistence, referencing the 14-day guarantee stated on their website.
• If Resume Genius still refuses, contact your bank or card issuer and lodge a dispute or chargeback claim.
• Provide your bank with all correspondence, screenshots, and dates.
• Under New Zealand consumer law (discussed below), you have the right to a refund if the service did not meet reasonable quality standards.

At Stopee, we recommend keeping every email, screenshot, and confirmation message. These records are your best defence if a dispute arises.

Your consumer rights in new zealand

If Resume Genius refuses a refund or continues billing after cancellation, New Zealand law is on your side.

The consumer guarantees act

Under the Consumer Guarantees Act (CGA), any service you purchase in New Zealand must be of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Resume Genius fails to honour its 14-day refund promise, or if the service is not fit for purpose (for example, the builder doesn't work or doesn't produce a downloadable resume), you have grounds to request a refund or compensation.

The fair trading act

The Fair Trading Act (FTA) prohibits misleading or deceptive conduct in trade. If Resume Genius advertises a "14-day money-back guarantee" but refuses valid refund requests, that is misleading conduct under the FTA. You can report this behaviour to the Commerce Commission or use it as evidence in a dispute with your bank.

Escalation: when to contact the commerce commission

If Resume Genius ignores your refund request after 14 days, or if the company continues charging your card after you've cancelled, you can file a complaint with the Commerce Commission (www.comcom.govt.nz). The Commission investigates unfair trading practices and can take action against the company on behalf of consumers. You don't need a lawyer-the process is free and straightforward.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you're worried about ongoing charges or losing access to something you've created.

Mistake one: cancelling without downloading your resume

Once your subscription expires, you may lose access to your resume inside the builder. If you need to edit it later, you'll need to download it first. Always download your final resume in both Word and PDF format before your access ends. Store these files on your computer or cloud storage (Google Drive, OneDrive, Dropbox).

Mistake two: assuming the trial auto-renews at the low price

The 14-day trial costs US$2.95. After 14 days, your subscription auto-renews at the full monthly rate (US$23.95 every 4 weeks), not the trial price. If you thought you were paying US$2.95 indefinitely, you're not alone. Read the trial terms carefully and set a phone reminder for day 12-if you don't cancel by day 14, the full charge hits your account.

Mistake three: cancelling in the app but not checking your settings

If you subscribe via the App Store or Google Play, cancelling inside the Resume Genius app does nothing. You must cancel through your Apple or Google subscription settings. Many users cancel in the app, feel relieved, and are shocked to see another charge a month later.

Mistake four: not keeping proof of cancellation

A verbal confirmation from support is not enough. Always ask for and save a written confirmation-an email or a screenshot of the cancellation confirmation page. If a dispute arises with your bank, this proof is crucial.

Mistake five: ignoring charges after you think you've cancelled

If a charge appears on your statement after your cancellation date, contact your bank or card issuer immediately. Don't assume it's a mistake or delay-some services reactivate subscriptions without notice. Dispute it right away and provide your cancellation confirmation as evidence.

Your cancellation checklist

Use this checklist to ensure you've covered every step and left no room for error.

How stopee can help you stay in control

Cancelling Resume Genius should be simple, but subscription services often make it deliberately difficult. At Stopee, our mission is to help you understand every step of the cancellation process and to empower you to take action confidently.

Stopee has created guides for hundreds of subscription services, and we've identified the patterns companies use to hide cancellation buttons, delay refunds, and confuse customers into staying subscribed. If you're cancelled Resume Genius but still have questions, or if you're dealing with unexpected charges, Stopee provides free information and checklists to guide your next move.

Our content focuses on your rights-whether you're in New Zealand, Australia, the UK, or beyond. We explain consumer protection laws in plain language and show you how to escalate disputes with your bank or regulatory authorities. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their spending.

Visit Stopee.com for guides on cancelling any subscription service. If Resume Genius continues to charge you after cancellation, or if support refuses your refund request, Stopee's resources will show you exactly how to escalate the dispute and protect your rights under New Zealand law.

Summary: you're in control

Cancelling Resume Genius is a five-minute process once you know where to look. Log into your account, navigate to your subscription settings, click cancel, and confirm. If you subscribed via the App Store or Google Play, cancel through your device settings instead. Download your resume before your access expires, and monitor your bank statement for the next month to confirm no additional charges appear.

If Resume Genius refuses a refund within the 14-day window, the Consumer Guarantees Act and Fair Trading Act protect you. Contact your bank to dispute the charge, and escalate to the Commerce Commission if the company ignores your complaint.

You have the power to make this decision quickly and without regret. Stopee supports you every step of the way.