Manage Resume Genius

How to cancel resume genius and protect your money in canada

What resume genius is and why you might want to cancel

Resume Genius is an online resume and cover letter builder designed to help you create professional job-application documents. The platform offers customizable templates, multiple download formats (PDF and Word), AI-powered writing tools, a resume-quality checker, and access to job listings. You can use the free tier to build resumes and cover letters, but you can only download them as plain text files.

The paid plans unlock full functionality: PDF and Word exports, advanced templates, AI assistance, and job board access. Resume Genius offers a 14-day trial that converts to a monthly subscription (approximately $23.95 CAD every four weeks) unless you cancel before the trial ends. An annual plan costs around $95.40 CAD per year.

You may want to cancel if you've already landed a job, completed your resume, or found a cheaper alternative. You might also cancel if charges appeared unexpectedly after your trial ended, or if the service didn't meet your expectations. Whatever your reason, Stopee is here to guide you through a smooth, hassle-free cancellation process.

Common reasons people cancel resume genius

Job search completed. You secured a position and no longer need resume-building tools.

Trial expired without permission. Your 14-day trial ended and the service charged you before you realized it was happening.

Better alternative found. You discovered a competitor tool that suits your needs or budget more closely.

Charged unexpectedly. You assumed your trial would simply end, only to discover a charge on your bank or credit card statement.

Unused subscription. You built your resume but haven't used the other features and don't plan to.

Your consumer rights in canada and how they protect you

Canada's consumer protection framework gives you important safeguards when you cancel online subscriptions like Resume Genius. Understanding your rights empowers you to act with confidence.

Federal and provincial protections

Canadian consumer protection laws are administered by provincial authorities, and rules differ slightly across provinces. However, several key principles apply nationwide:

The Consumer Protection Act (federal): Canada's Competition Act and the Telecommunications Act establish baseline protections against deceptive marketing and unauthorized billing. If Resume Genius charged you without clear prior consent, or if you cancelled and were still charged, you have grounds to dispute the charge.

14-day cooling-off rule (Ontario and British Columbia): Ontario's Consumer Protection Act allows you to cancel certain distance purchases within 15 days of purchase and receive a refund, though this typically applies to goods rather than digital services. British Columbia's recent consumer protection amendments (which came into effect after legislative passage) now require merchants to provide a clear, accessible "cancel" button on their website and must give you advance notice before auto-renewing a subscription. If you cancel within 15 days of a charge, you're entitled to a pro-rata refund of the unserved portion.

Quebec's rules on digital subscriptions: Quebec has strengthened protections for online subscription services in recent legislation proposals, requiring companies to provide an easily accessible online cancellation method and must notify you before the end of any promotional period. Failure to comply may entitle you to restitution.

Payment dispute process: If Resume Genius continues charging you after cancellation, you can dispute the charge directly with your bank or credit card company. Most Canadian banks allow you to challenge unauthorized charges within 60 to 120 days of the transaction. Document your cancellation request (screenshots, email confirmations, timestamps) to strengthen your case.

Your right to clear cancellation options

You have the right to cancel a digital subscription as easily as you signed up for it. Resume Genius must provide a cancellation option within your account dashboard. If the company makes cancellation deliberately difficult, hidden, or accessible only through customer support, this violates Canadian consumer principles and may trigger regulatory action by your provincial authority.

How to cancel resume genius: step-by-step by platform

Your cancellation method depends on how you originally signed up. Follow the correct path below to ensure your subscription ends and no further charges occur.

Cancel on the resume genius website

If you signed up directly at resumegenius.com (not through an app store), use the web-based cancellation process.

1. Open your web browser and go to resumegenius.com
2. Log in with your email address and password
   • If you've forgotten your password, click "Forgot Password" and follow the email link to reset it
   • Check your spam or promotions folder if the reset email doesn't arrive within a few minutes
3. Click on "My Account" or "Account Settings" (usually in the top-right corner of the page or under a menu icon)
   • Some accounts may label this as "Profile" or "Billing" instead
4. Navigate to the "Subscription" or "Billing" section
   • Look for headings like "Current Plan," "Payment Method," or "Subscription Status"
   • If you cannot find this section immediately, scroll down the page or check sub-menus
5. Select the option to "Cancel Subscription" or "Cancel Plan"
   • The button may be labeled "Cancel," "End Subscription," or "Stop Renewal"
   • Do not simply delete your account; deletion and cancellation are different actions
6. Read any confirmation message carefully and confirm your cancellation
   • Take a screenshot of the confirmation page or email for your records
   • Note the date the cancellation takes effect (usually the end of your current billing period)

Pro tip: Screenshot every step, including the confirmation message. If Resume Genius claims later that you never cancelled, you'll have proof.

Warning: Deleting your account is not the same as cancelling your subscription. You must use the cancellation option in the billing section, not the account deletion option.

Cancel through the apple app store (iOS)

If you downloaded the Resume Genius app on an iPhone or iPad and subscribed through Apple, you must cancel within Apple's system, not on Resume Genius's website.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Resume Genius" in the list of active subscriptions and tap it
5. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your status)
   • Apple will ask you to confirm your reason for cancellation
   • Select a reason from the dropdown menu (optional, but helpful for feedback)
6. Tap "Confirm Cancellation" to finalize
   • You'll receive an email confirmation from Apple within minutes
   • Save this email

Pro tip: Apple processes refunds within 5-7 business days if you cancel during your trial or within 15 days of a renewal charge. Check your bank account to confirm the refund arrived.

Cancel through google play (Android)

If you subscribed via Google Play on an Android phone or tablet, cancel your subscription through Google's system.

1. Open the Google Play Store app
2. Tap your profile icon in the top-right corner
3. Tap "Payments and subscriptions"
4. Select "Subscriptions"
5. Find "Resume Genius" and tap it
6. Tap "Cancel subscription"
   • Google will prompt you to enter a cancellation reason
   • Complete this step to proceed
7. Confirm the cancellation by tapping the final confirmation button
   • You'll see an on-screen confirmation and receive an email

Warning: If you cancel through the Resume Genius website when you subscribed via Google Play, your subscription will not actually cancel. You must cancel in Google Play itself.

Cancel by contacting customer support

If you cannot access your account or the cancellation option doesn't appear, contact Resume Genius directly. Keep detailed records of every interaction.

1. Visit the Resume Genius website and locate the "Contact Us" or "Support" page
2. Choose your preferred contact method:
   • Email support (fastest for detailed requests)
   • Live chat (immediate responses during business hours)
   • Phone support (for urgent issues or complex situations)
3. Write or speak clearly: "I want to cancel my Resume Genius subscription effective immediately. Please provide written confirmation of the cancellation date."
   • Include your account email address
   • Include your full name as it appears on the account
   • State the subscription plan you're cancelling (trial, monthly, or annual)
4. Document the interaction:
   • Note the date, time, and agent name (if provided)
   • Save the email confirmation or take a screenshot of the live-chat transcript
   • Note your ticket or reference number if one is assigned
5. Wait for written confirmation from Resume Genius
   • This should arrive within 24-48 hours
   • If you don't receive confirmation within two business days, follow up

Pro tip: Always request written confirmation by email. A verbal promise to cancel carries no weight if a charge appears later. Email creates a paper trail that protects you.

What happens after you cancel resume genius

Cancellation can feel uncertain, especially when charges have surprised you in the past. Here's exactly what you should expect and what remains in your control.

Your access timeline after cancellation

When you cancel, your access to paid features continues until the end of your current billing period. For example, if you're on a monthly plan and cancel on March 15, you'll retain full access until the end of March. You can still download resumes in PDF or Word format, use AI tools, and access all premium features during this time.

After your billing period ends, your account automatically downgrades to the free tier. You'll no longer be able to export to Word or PDF, and you'll lose access to advanced templates and the job board. However, your resume data-every document you've created-remains in your account unless you delete it manually.

Verify no further charges appear

Monitor your bank or credit card statements closely for 30 days after your cancellation. You should see no charge from Resume Genius after the final billing date. Check both your statement and your email for any unexpected activity.

If a charge appears after you cancelled, screenshot it immediately and contact your bank to dispute it. You cancelled on a verifiable date, and any subsequent charge is unauthorized.

Retrieve and back up your documents

While your account remains active (during your access period), download and save copies of any resumes or cover letters you've created. Use your last days of paid access to export everything to Word or PDF format. Once your account downgrades to free, you'll only be able to export as plain text.

Store these files on your computer or cloud storage (Google Drive, Dropbox, OneDrive). This ensures you never lose your work, even if Resume Genius deletes your account due to inactivity.

Refund eligibility and how to claim it

Resume Genius offers limited refunds, but you may be entitled to one depending on when you cancel and which province you live in. Stopee recommends you act quickly if you believe a refund applies to you.

Within the 14-day trial period

Resume Genius's stated policy allows a full refund if you request it within the 14-day trial period. This applies whether you're in Canada or elsewhere. Contact customer support by email, phone, or live chat and explicitly request a trial refund. Include your account email and the date you signed up.

Resume Genius typically processes trial refunds within 5-10 business days. You'll see the credit back to your original payment method (bank account or credit card). Keep the refund confirmation email for your records.

Warning: Once your trial period ends and your account renews (usually on day 15), Resume Genius's policy states you are no longer eligible for a trial refund. You must request it before day 15.

After the trial period (provincial rules apply)

Once your trial expires and you're charged for a full month or year, Resume Genius's stated policy does not offer a refund for cancellation. However, provincial consumer protection laws may override this policy.

British Columbia and Alberta residents: Recent provincial amendments entitle you to a pro-rata refund of any unserved portion of your subscription if you cancel within 15 days of a renewal charge. For example, if you were charged $23.95 for a month on March 1 and cancel on March 10, you're entitled to roughly $16 (the 20 days remaining in that month). Contact Resume Genius and formally request a refund, citing your provincial consumer protection rights. If they refuse, file a complaint with your provincial consumer protection office.

Ontario residents: While Ontario's Consumer Protection Act primarily addresses cooling-off periods for goods, the Competition Act (federal) may apply if you can demonstrate unfair or deceptive practice-for instance, if Resume Genius failed to clearly disclose auto-renewal before you agreed to the trial. Escalate to the Competition Bureau if Resume Genius refuses to refund.

Quebec residents: Quebec's consumer protection framework requires clear advance notice before auto-renewal. If Resume Genius failed to provide this notice or failed to offer an easily accessible cancellation button, you may be entitled to a refund under the Quebec Consumer Protection Act. Contact Revenue Quebec's consumer protection division if Resume Genius refuses.

If you subscribed through an app store

Apple and Google handle refunds for subscriptions purchased through their platforms. Refund policies and timelines are controlled by Apple or Google, not Resume Genius.

Apple refunds: Apple typically refunds subscription charges if you request a refund within 15 days of the charge. Open the Apple App Store, go to your subscription history, find the Resume Genius charge, and request a refund. Explain why you want the refund. Apple reviews your request and usually responds within 24-48 hours.

Google Play refunds: Google allows refunds for subscription charges within 48 hours of purchase (or the trial period, whichever is longer). Open Google Play, navigate to your subscriptions, tap Resume Genius, and request a refund. Google will credit your Google Play balance or your original payment method.

Resume genius pricing and subscription plans

Understanding the cost structure helps you decide which plan suits your needs and when to cancel to avoid unnecessary charges.

Important note: Resume Genius displays US-dollar prices on its website. The CAD amounts above are approximate conversions based on current exchange rates. Your actual charge may differ slightly due to currency fluctuations and your bank's foreign-exchange fees. Check your statement to confirm the exact amount charged.

The trial trap and how to avoid it

The 14-day trial is designed to convert you into a paying customer. Many people sign up for the trial, forget about it, and wake up to a $23.95 charge on day 15. To avoid this trap, set a phone reminder for day 13 (two days before your trial ends) to cancel if you don't want to continue.

Alternatively, mark your trial start date on a calendar immediately after signing up. This way, you won't lose track of when cancellation is due.

Common mistakes people make when cancelling resume genius

Cancellation is straightforward, but small errors can leave you paying unexpectedly. Stopee has seen countless frustrated customers make these preventable mistakes-don't be one of them.

Deleting your account instead of cancelling your subscription

Many people assume that deleting their account will stop all charges. It won't. Resume Genius keeps your subscription active even after account deletion, and the charges continue. You must explicitly cancel your subscription through the billing settings, separate from any account deletion option.

Cancelling in the wrong platform

If you subscribed through the Apple App Store or Google Play, cancelling on Resume Genius's website does nothing. Your subscription remains active on the app store, and you'll be charged again. Always cancel where you subscribed. Check your original confirmation email to see which platform processed your payment.

Not taking screenshots or saving confirmations

If a charge appears after cancellation and you contact Resume Genius or your bank to dispute it, you'll need proof that you cancelled. Screenshots of the cancellation confirmation, cancellation-confirmation emails, or chat transcripts are your evidence. Without them, dispute resolution becomes much harder.

Ignoring the first charge after cancellation

Sometimes a charge appears after you've cancelled because your cancellation took effect at the end of the billing period, not immediately. This is normal if you cancelled mid-month and were charged for the full month. However, if a charge appears months later, dispute it. This indicates Resume Genius failed to process your cancellation properly.

Not following up if you don't receive confirmation

When you cancel through customer support, Resume Genius should send a written confirmation within 24-48 hours. If you don't receive it, your cancellation may not have been processed. Follow up immediately by email: "I requested cancellation on [date] but haven't received confirmation. Please send written confirmation that my subscription has been cancelled."

Checklist: steps to cancel resume genius safely

Use this checklist to ensure you don't miss any critical steps. Stopee recommends you complete every item before considering your cancellation finished.

1. Identify where you subscribed (Resume Genius website, Apple App Store, or Google Play)
2. Log in to your account or app-store account
3. Navigate to the subscription or billing section
4. Click "Cancel Subscription" and confirm
5. Take a screenshot of the cancellation confirmation
6. Save the confirmation email (or request one from customer support)
7. Note the cancellation date and the date your access ends
8. Download and save any resumes or cover letters you've created
9. Set a reminder to check your statement 30 days after cancellation
10. Verify no charge appears after the final billing date
11. If a charge does appear, contact your bank to dispute it within 60 days

Should you cancel resume genius: weighing the pros and cons

Before you cancel, consider whether Resume Genius truly isn't meeting your needs or whether a different approach might work better. Stopee believes in empowering you to make the right decision for your situation.

Cancel if...

You've completed your job search and no longer need resume-building tools.

You found a cheaper competitor with features you prefer.

You're unhappy with the quality of Resume Genius's templates or AI suggestions.

You accidentally signed up for the trial and didn't realize you'd be charged.

You can't afford the recurring monthly charge.

Keep resume genius if...

You plan to job search again within the next few months and want tools ready when you need them.

You're applying to many positions and value having unlimited resume and cover letter edits.

You want access to the job board and AI writing feedback.

The annual plan fits your budget better than the monthly option.

You're only a few days into the trial and want to avoid charges-but you should still cancel now to lock in the trial-refund window.

Contact information and cancellation address

If you need to escalate your cancellation or file a formal complaint, use the contact information below. Keep copies of all correspondence.

Resume genius customer support

The most efficient way to reach Resume Genius is through their website contact form or live chat during business hours. You can also email their support team. If you need to send a formal cancellation notice, check the Resume Genius website's legal or contact page for their current mailing address, as this may change.

For Canadian consumers, if Resume Genius fails to honor your cancellation or wrongfully charges you after you've cancelled, you have the right to escalate to your provincial consumer protection authority:

Ontario: Contact the Ontario Consumer Protection Ministry (ontario.ca/consumerprotection)

British Columbia: Contact the British Columbia Consumer Protection Office

Alberta: Contact Fair Trading Alberta

Quebec: Contact the Quebec Office of the Ombudsman or the Consumer Protection Bureau

Federal (all provinces): File a complaint with the Competition Bureau (canada.ca/competitionbureau) if you suspect deceptive marketing or unfair billing practices.

Dispute a charge on your credit card or bank account

If Resume Genius continues charging you after cancellation, contact your bank or credit card issuer immediately. Most Canadian financial institutions allow you to dispute a charge within 60 to 120 days of the transaction. Provide your bank with screenshots of your cancellation confirmation and any correspondence with Resume Genius. Your bank will investigate and typically refund the charge while the dispute is resolved.

Why stopee exists and how we can help

Cancellation should never feel stressful or mysterious. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions, dispute unauthorized charges, and reclaim their money. Our mission is to ensure you understand your rights, follow the fastest cancellation path for your situation, and feel confident that your subscription has truly ended.

Whether you're cancelling Resume Genius because you've landed your dream job or you simply want to cut unnecessary expenses, Stopee empowers you with step-by-step guidance, insider tips, and knowledge of your consumer rights. Visit Stopee.com anytime you need to cancel a subscription-we're here to make the process clear, simple, and successful.