Manage Resume Genius

How to cancel resume genius in nigeria and protect your money

What resume genius is and why you may want to leave

Resume Genius is an online resume and cover letter builder that helps you create professional job application documents using templates and AI-assisted tools. The service lets you download your work as PDF or Word files, and you can access everything through a web-based account.

Many users in Nigeria sign up for the 14-day trial expecting a one-time charge, only to discover that the service auto-renews into a paid monthly subscription without clear warning. This is one of the most common frustrations we hear about at Stopee, and it is entirely avoidable if you know the cancellation process.

How resume genius works

You create an account, build your resume using pre-designed templates, and download the final document. The service is accessed entirely online through your web browser. If you sign up on mobile via the App Store or Google Play, your subscription may be managed through those platforms instead of directly by Resume Genius.

Why cancellation matters in nigeria

Nigerian consumers are protected by strong law. The Federal Competition and Consumer Protection Act (FCCPA), 2018 gives you the right to transparent pricing, clear auto-renewal disclosure, and straightforward cancellation. If Resume Genius charges you without your explicit consent or makes cancellation deliberately difficult, you have grounds to dispute those charges. Stopee has helped many Nigerian users recover unexpected charges by understanding these rights upfront.

Your consumer rights under nigerian law

The FCCPA, 2018 is your strongest shield against unfair subscription practices. Here is how it protects you.

What the law requires from resume genius

Resume Genius must clearly disclose that the trial converts to a paid subscription. They must tell you the exact amount you will be charged, the frequency (monthly, annually, etc.), and the date of each charge. Cancellation must be easy to find and use. If the company makes cancellation deliberately hard, hides the button, or requires you to call a number that is never answered, that violates your rights.

Under the FCCPA, you also have the right to cancel at any time and receive a refund if the service was sold using deceptive or misleading practices. If Resume Genius charged you after you reasonably believed you had cancelled, you can dispute that charge with your bank and with the Federal Competition and Consumer Protection Commission (FCCPC).

When to escalate to the FCCPC

If Resume Genius refuses to refund an unexpected charge or ignores your cancellation request, document everything (screenshots, emails, dates) and file a complaint with the FCCPC. The commission investigates breaches of consumer law and can force refunds. Stopee recommends keeping a clear record of every interaction, including the date, time, and name of any support agent you speak to.

Resume genius pricing in nigeria

Below is a breakdown of the plans you may encounter when you sign up.

Current pricing and terms

Pro tip: If you are only building one resume for a job search, the trial is enough. Cancel it within the 14 days to avoid the first monthly charge.

How to cancel resume genius step by step

Cancellation on the web is straightforward if you know where to look. Follow these steps exactly.

Cancel on the resume genius website (recommended method)

1. Sign in to your Resume Genius account using your email and password.
   • If you cannot remember your password, click "Forgot Password?" and reset it before proceeding.
2. Look for "My Account," "Settings," or "Account" in the top navigation menu or left sidebar.
   • The exact label varies depending on updates to their website, so look for anything that says "Account" or a gear icon.
3. Find "My Subscription," "Billing," "Subscription," or "Plans" within your account area.
   • This is where your current plan and next billing date are displayed.
4. Click "Cancel Subscription," "Cancel Plan," or "Unsubscribe."
   • You may be asked why you are leaving. Answer honestly, but this is optional.
   • Resume Genius may offer a discount to keep you as a customer. Decline it unless you genuinely want to stay.
5. Confirm the cancellation by clicking "Yes, cancel my subscription" or similar language.
   • The system will display a confirmation message. Screenshot this for your records.
6. Check your email within 5 minutes for a cancellation confirmation from Resume Genius.
   • Warning: If you do not receive an email, your cancellation may not have gone through. Repeat the steps or contact support.

Cancel if you signed up on mobile (App store or google play)

If you purchased Resume Genius through the Apple App Store or Google Play Store, your subscription is managed by Apple or Google, not Resume Genius directly.

1. For iPhone or iPad (Apple App Store):
   • Open the App Store app.
   • Tap your profile picture in the top right corner.
   • Tap "Subscriptions."
   • Find "Resume Genius" in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
2. For Android (Google Play Store):
   • Open Google Play Store.
   • Tap your profile icon in the top right corner.
   • Tap "Payments and subscriptions" > "Subscriptions."
   • Select "Resume Genius."
   • Tap "Cancel subscription" and follow the prompts.

Pro tip: Apple and Google process cancellations instantly. Your access usually stops at the end of the current billing cycle, but the auto-renewal charge is prevented immediately.

What to do if you cannot find the cancellation button

Some users report that Resume Genius hides the cancellation option or the link is broken. If this happens, contact customer support directly.

1. Visit the Resume Genius website and look for "Contact Us," "Help," or "Support" in the footer or top menu.
2. Use email support rather than live chat if possible, so you have a written record.
   • Include your full name, email address, account email, and the date your next charge is due.
   • Write: "I want to cancel my subscription effective immediately. Please confirm cancellation in writing."
3. If you get no response within 48 hours, escalate to the FCCPC or dispute the charge with your bank (see the refund section below).

Stopee recommends always requesting written confirmation of cancellation, whether you do it yourself or through support.

What happens after you cancel resume genius

Understanding what you lose and what you keep helps you plan your next steps.

Your access and files after cancellation

When you cancel, your access to the Resume Genius builder typically continues until the end of your current billing period. So if you cancel on the 15th of the month and your subscription renews on the 30th, you keep access until the 30th.

All files you downloaded (PDF, Word, etc.) remain on your computer and belong to you forever. You can open and edit them with Microsoft Word, Google Docs, or any PDF reader at no cost. Resume Genius cannot take back files you downloaded during your paid subscription.

What happens to your account and data

Your account does not delete automatically when you cancel. Your saved resumes, cover letters, and templates remain in your account for at least 90 days (the exact policy varies). If you want to remove them for privacy, contact Resume Genius support or delete them manually before your billing date.

Auto-renewal stops at the next scheduled billing date. You will not be charged again unless you manually subscribe again.

Getting a refund from resume genius in nigeria

Refunds depend on when you ask and what you can prove. Here is your strategy.

Refund during the 14-day trial

This is your best window. If you signed up for the trial and realize within 14 days that you do not want the service, you can request a full refund of the trial charge (approximately ₦1,500-₦1,800).

1. Contact Resume Genius support by email immediately.
   • Subject: "Request for refund of trial charge - [Your account email]"
   • Message: "I signed up on [DATE] and want to cancel within the trial period. Please refund the ₦[AMOUNT] trial charge to my original payment method."
2. Resume Genius usually approves trial refunds without question if you ask within the 14 days.
3. The refund appears in your bank account within 3-5 business days.

Refund after the trial period

After the 14-day trial ends, Resume Genius does not offer refunds for unused months as a matter of policy. However, you still have options under Nigerian law.

If you were charged without clear consent: Dispute the charge with your bank as "unauthorized" or "fraudulent." Include screenshots of your account page showing unclear auto-renewal terms. Your bank will investigate and may reverse the charge.

If the service was defective or misrepresented: File a complaint with the FCCPC within 60 days of the charge. Explain that Resume Genius made auto-renewal unclear or made cancellation deliberately hard. The FCCPC can order a refund.

If you paid via the App Store or Google Play: Request a refund through Apple or Google directly. Go to your purchase history, find the Resume Genius charge, and tap "Report a problem." Explain that you did not authorize the renewal or that the trial-to-paid conversion was unclear. Apple and Google approve many refund requests for subscription disputes.

Pro tip: Keep screenshots of your account, email confirmations, and bank statements. Stopee has seen many refund disputes resolved faster when consumers present organized evidence.

Common mistakes to avoid when cancelling

Cancellation feels simple, but small errors can trap you into months of unwanted charges. Here are the pitfalls.

Mistake 1: assuming deletion equals cancellation

Deleting the Resume Genius app from your phone does not cancel your subscription. The charge still comes through at the next billing date. You must cancel through your account or the App Store/Google Play, not just by uninstalling.

Mistake 2: cancelling too close to your billing date

If your next charge is tomorrow and you cancel today, Resume Genius may still charge you for the full month. Cancel at least 2-3 days before your billing date to be safe. Check your "My Subscription" page to see the exact date.

Mistake 3: not saving confirmation

After you cancel, screenshot the confirmation message and forward the cancellation email to yourself. If Resume Genius charges you anyway and claims you never cancelled, you have proof.

Mistake 4: ignoring a charge after you thought you cancelled

If you cancelled and Resume Genius charged you again, do not wait. Contact them immediately (within 24 hours if possible), and if they do not refund within 48 hours, dispute it with your bank. Every day you wait makes your case weaker.

Mistake 5: trying to cancel through customer service first

Customer support is slow and can lose your request. Cancel through your account on the website or app first, then save confirmation. Only use customer support if the cancellation button does not work.

Checklist: before and after you cancel

Use this list to ensure you do not miss any step.

Before cancellation

• Check your billing date (found in "My Subscription" or account settings).
• Download any resumes or cover letters you want to keep as PDF or Word files.
• Take a screenshot of your subscription page (proof of active subscription).
• Note the exact date you are cancelling.
• Ensure you are logged into the correct account (the one tied to your payment method).

During cancellation

• Follow the steps above exactly (Account > My Subscription > Cancel).
• Do not skip the confirmation step.
• Screenshot the cancellation confirmation message.
• Write down the confirmation reference number if one is shown.

After cancellation

• Wait for the confirmation email and save it.
• Check your next billing date (it should say "No upcoming renewal" or similar).
• Mark your calendar to verify no charge appears on your billing date.
• If a charge appears, dispute it with your bank within 24 hours.
• Keep all records (screenshots, emails, bank statements) for at least 6 months.

Should you actually cancel resume genius?

Before you go through cancellation, ask yourself if you truly want to leave.

Reasons to cancel

• You only needed it for one resume and the trial was enough.
• You found a cheaper or free alternative (like Canva or Google Docs).
• The templates do not match your style or industry.
• You were charged without clear consent or warnings.
• You do not need to update your resume right now.

Reasons to keep your subscription

• You actively job search and update your resume every few weeks.
• The annual plan costs less per month than the monthly plan, and you will use it all year.
• The AI-assisted features save you real time and help you write better cover letters.
• You manage multiple applications and value the template library.

If you fall into the "keep" category, do not cancel yet. But if you are paying monthly just because you forgot to cancel the trial, go ahead and follow the steps above.

Getting help: stopee and the FCCPC

If Resume Genius refuses to cooperate or you face challenges, you have allies.

Escalation path if resume genius will not help

1. Email Resume Genius support one more time with a firm, documented request.
   • State that you cancelled on [DATE], still received a charge on [DATE], and expect a refund by [DATE + 5 days].
   • Reference the FCCPA and your consumer rights.
2. If no response within 5 business days, contact your bank and dispute the charge.
   • Select "Unauthorized transaction" or "Fraudulent charge" as the reason.
   • Attach all screenshots and emails showing your cancellation attempt.
3. If your bank denies the dispute, file a complaint with the FCCPC (www.fccpc.gov.ng).
   • Include your account details, the charge amount, dates, and all documentation.
   • The FCCPC will investigate and may order Resume Genius to refund you.

How stopee can help

Stopee at stopee.com specializes in resolving subscription disputes like this one. If you are stuck in a back-and-forth with Resume Genius, Stopee has template complaint letters, knows the common excuses companies use, and can guide you through escalation to the FCCPC. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unexpected charges, and understand their rights in Nigeria.

Final summary and next steps

Resume Genius is a legitimate tool, but the auto-renewal model catches many users off guard. You now know how to cancel cleanly, protect yourself legally, and recover money if you are charged unfairly.

Your action plan:

1. If you are still in the 14-day trial, cancel today and request a refund.
2. If you are on a paid plan you do not want, follow the step-by-step cancellation process above.
3. Save every confirmation email and screenshot.
4. If you are charged after cancellation, dispute it with your bank immediately.
5. If you need support navigating a dispute or escalating to the FCCPC, visit Stopee.com for templates and guidance.

Cancellation is your right under Nigerian law, and Resume Genius cannot keep you trapped. Take control of your subscriptions, protect your money, and move forward with confidence. Stopee has helped thousands of consumers cancel their subscriptions and avoid hidden charges-your next step is yours to take.