Manage Cv Genius

How to cancel CV genius and protect your refund rights in new zealand

What CV genius is and who uses it

CV Genius is an online resume and CV builder operated by Sonaga Tech Limited. The service provides templates, editing tools and AI-powered suggestions to help jobseekers create professional CVs quickly without starting from a blank page.

The platform is designed for people entering the job market, changing careers, or refreshing an outdated CV. You get guided, step-by-step help rather than a blank canvas, which appeals to users who want structure and confidence when presenting their qualifications.

How CV genius works

You sign up, choose a template that matches your industry, and fill in your work history, education and skills. The platform offers real-time suggestions to improve language, formatting and impact. Most users complete a CV in under an hour.

Subscription model

CV Genius operates on a subscription basis. You pay for access to templates and tools on a recurring billing cycle, which renews automatically unless you cancel. Many jobseekers find they only need the service for weeks or months, not years, which makes cancellation a common question.

Why you might want to cancel CV genius

Cancellation makes sense when your job search ends, when you've completed your CV, or when you find a competing tool better suited to your needs.

Some users cancel because they don't expect automatic renewal and feel surprised by charges appearing months after their initial use. Others cancel because they've landed a role and no longer need the service. Whatever your reason, Stopee is here to walk you through the process and ensure you recover any money you're entitled to.

Most common reasons to cancel

• You've finished your CV and don't need the service anymore
• You've secured employment and no longer job hunting
• You were charged without realising the subscription auto-renews
• You found a free alternative or competitor that suits you better
• You want to save money after a trial or introductory period ended

Your consumer rights when cancelling CV genius

New Zealand consumer law gives you real protection when you change your mind about a digital subscription.

The 14-day withdrawal right

You have a legal right to withdraw from your CV Genius subscription within 14 days of purchase without providing any reason. This is a statutory right under New Zealand's Consumer Guarantees Act and consumer protection law, not a courtesy offer from the company.

To exercise this right, you must submit a clear declaration of withdrawal to CV Genius. A simple email saying "I wish to withdraw from my subscription" is sufficient. Send it to their postal address (detailed below) or through their support channels. Keep proof that you sent it.

Refunds within 14 days

If you withdraw within 14 days, CV Genius must refund your money in full. The company cannot charge you for the service you've already accessed or claim that digital content is non-refundable during this cooling-off period.

Pro tip: Send your withdrawal notice before the 14-day deadline expires. Date matters. If the company disputes your refund after day 14, your withdrawal notice is your proof that you acted within the legal window.

After 14 days: your remaining rights

Once the 14-day period ends, CV Genius's terms state that remaining subscription fees are non-refundable. However, New Zealand consumer law still applies. If the company engages in unfair contract terms, misleading billing practices, or fails to deliver the service as described, you retain the right to dispute the charges.

Stopee recommends documenting any issues: screenshots of failed features, records of repeated service outages, or evidence that the tool didn't work as advertised. These create leverage if you need to escalate a complaint to the Commerce Commission.

How to cancel CV genius on the website

Cancelling through the CV Genius website is the most direct route if you subscribed directly (not through an app store).

1. Visit cvgenius.com and sign in with your email and password
   • If you've forgotten your password, use the "Forgot Password" link on the login page
2. Navigate to "My Account" or "Account Settings" (usually found in the top-right menu or under your profile icon)
   • Look for tabs labelled "Subscription", "Billing" or "Membership"
3. Find the active subscription section and select "Cancel Subscription" or "Manage Subscription"
   • The button may say "Change Plan", "Pause" or "Cancel" depending on the platform version
4. Read the cancellation confirmation screen carefully
   • CV Genius will remind you that your access continues until the end of your current billing period
   • Confirm that you understand this is a cancellation, not a pause
5. Click the final confirmation button to complete the cancellation
   • You should receive a cancellation confirmation email within minutes
6. Save the confirmation email as proof of cancellation
   • Include the date, confirmation number and the statement of when your access ends

Warning: Cancelling on the website does not give you an immediate refund for unused time. Your subscription remains active until the end of the current billing cycle. If you subscribed within the last 14 days, you should withdraw (see below) rather than cancel, because withdrawal entitles you to a full refund immediately.

Cancelling through the app store or google play

If you subscribed to CV Genius through Apple's App Store or Google Play, you must cancel through that app store, not through the CV Genius website. The website cancellation won't stop your app store charges.

1. For Apple App Store:
   • Open the App Store app on your iPhone or iPad
   • Tap your profile icon in the top-right corner
   • Select "Subscriptions"
   • Find CV Genius in the active subscriptions list
   • Tap "Cancel Subscription" or "Edit"
   • Confirm cancellation
2. For Google Play:
   • Open the Google Play app on your Android device
   • Tap your profile icon in the top-right corner
   • Select "Subscriptions"
   • Find CV Genius and tap it
   • Tap "Cancel Subscription"
   • Follow the prompts to confirm

Pro tip: App store cancellations process at different speeds. Apple typically ends your subscription at the end of the current billing cycle immediately after you tap cancel. Google Play follows similar rules. Either way, you receive a confirmation email from the app store, not from CV Genius. Save this email.

How to withdraw from CV genius within 14 days

If you've subscribed in the last 14 days and want your money back immediately, withdraw rather than cancel. This is faster and legally stronger.

1. Compose a clear, simple email or letter stating your intention to withdraw
   • Include: your full name, email address, subscription date and the words "I wish to withdraw from my CV Genius subscription"
   • Example: "I purchased a CV Genius subscription on [date] and wish to withdraw from this purchase within the 14-day cooling-off period. Please refund my payment in full."
2. Send your withdrawal notice to the CV Genius postal address (see contact section below)
   • You can also try submitting a support ticket through their website contact form or email support
   • For speed, use email if an address is available on their site
3. Keep a copy of what you sent, including the date and time
   • If sending by post, request a delivery receipt
   • If by email, take a screenshot of the sent message with timestamp
4. Wait 10-14 business days for CV Genius to process the refund
   • The law requires the refund within 14 days of receiving your withdrawal notice
5. Check your bank or payment method for the refund
   • If 14 days pass with no refund, escalate your complaint to the Commerce Commission

Warning: The 14-day clock starts from the date you subscribe, not from today. If you subscribed on January 5th, you must submit your withdrawal notice by January 19th at the latest. After that date, the withdrawal right expires and you fall into the post-14-day refund rules.

What happens to your account after cancellation

Understanding what you lose and when helps you plan ahead.

Access and features

After you cancel your CV Genius subscription, your account remains live until the end of your current billing period. You retain full access to all templates, editing tools and suggestions during this remaining time. CV Genius does not lock you out early as a punishment for cancelling.

This means if you're paid through March 31st and cancel on March 5th, you can still use the platform until March 31st. Use this time to download or export your CV in PDF or Word format.

After your paid access ends

Once your billing period expires, your account converts to free access (if the company offers a basic tier) or you lose access entirely. You will no longer be able to edit your CV or access premium templates. Any CVs you created remain yours to use, but you cannot modify them within the platform.

Pro tip: Before your access expires, export your CV and save it to your computer or cloud storage. Most CV builders allow you to download as PDF or Word. Do this while you still have paid access, not after.

What you won't be charged

Your cancelled subscription will not renew. No charges will appear after your paid billing period ends, provided you completed the cancellation steps. If a charge appears after the stated end date, contact your bank immediately and report the error to CV Genius support as well.

Refund policy and what you're entitled to

Stopee has reviewed CV Genius's refund terms and cross-referenced them with New Zealand consumer law.

Refunds within the 14-day withdrawal period

You are entitled to a full refund if you withdraw within 14 days of purchase. This is not negotiable. CV Genius cannot claim that digital content is non-refundable during the cooling-off period, regardless of what their terms say.

To claim this refund, you must formally withdraw (send a clear declaration) rather than simply cancel. Submit your withdrawal notice within the 14-day window. The refund should appear in your original payment method within 10-14 business days.

Refunds after 14 days

Beyond 14 days, CV Genius's terms state that remaining subscription fees are non-refundable. If you've paid for a three-month subscription and cancel on day 40, you won't recover the remaining cost under their standard policy.

However, New Zealand consumer protection law may override this. If CV Genius engaged in deceptive billing practices (such as not clearly disclosing the auto-renewal terms at purchase), you retain the right to challenge the charges with the Commerce Commission. Stopee recommends gathering evidence: screenshots of the checkout page, bank statements showing surprise charges, and any communication with customer support.

How to request a refund

1. Contact CV Genius support through their website (if live chat or email support is available)
   • Explain your reason and request a refund
   • Include your account email, subscription date and payment amount
2. If support declines within 14 days of your purchase, immediately submit a withdrawal notice (see above)
   • This overrides their refusal and triggers the legal right to refund
3. If you've passed 14 days and believe the charges are unfair, contact the Commerce Commission
   • File a complaint describing the deceptive or misleading billing practices
   • The Commerce Commission may pursue the company on your behalf

CV genius pricing and plan details

Understanding what you're paying for helps you decide if cancellation is the right choice.

Note: Exact prices in NZD are not published on the CV Genius website and vary by region and promotions. Check your account billing page or contact support for current pricing linked to your location. Many users access CV Genius through free trials or promotional offers that convert to paid subscriptions automatically.

Common mistakes when cancelling CV genius

Cancellation can feel frustrating, especially if you feel you were charged without clear warning. Here's where most people stumble, and how to avoid it.

Mistake 1: cancelling on the website when you subscribed through an app

If you bought CV Genius through Apple or Google, cancelling on the CV Genius website won't stop your charges. The two systems don't sync. You must cancel through the app store itself.

Pro tip: Check your bank or credit card statement to see which entity charged you: "CV Genius", "Apple Inc." or "Google Play". That tells you where to cancel.

Mistake 2: confusing cancellation with withdrawal

Cancelling ends your subscription at the end of the billing period. Withdrawing within 14 days gets your money back immediately and fully. If you subscribed last week and want your money back now, withdraw. Don't cancel.

Mistake 3: not saving proof of cancellation

When you cancel, save the confirmation email. If a charge appears after the end date, this proof defends you against the charge and strengthens any dispute with your bank or the Commerce Commission.

Mistake 4: assuming your CVs disappear after cancellation

Your CVs don't vanish. You keep ownership and can export them as PDFs. What you lose is the ability to edit them within the platform. Export your final CV before access expires.

Mistake 5: waiting past 14 days to request a refund

If you want a refund, don't wait. Stopee advises acting within the 14-day window. Once day 15 arrives, your refund options narrow considerably, and you'll need to prove deceptive billing practices to recover money.

How to dispute a charge if CV genius won't refund you

If cancellation fails or refunds don't arrive, you have escalation paths.

Step 1: contact CV genius support

Email or call support directly. Explain that you cancelled within the correct window or that your withdrawal refund never arrived. Request a refund with a clear deadline (5 business days is reasonable).

Step 2: file a dispute with your bank or card issuer

If CV Genius ignores you or refuses a valid claim, contact your bank and dispute the charge. Provide proof: cancellation confirmation, withdrawal notice, evidence of the 14-day period, bank statements showing unexpected charges. Banks take these disputes seriously and often reverse charges without waiting for the merchant's response.

Step 3: complain to the commerce commission

New Zealand's Commerce Commission handles complaints about unfair contract terms, misleading billing practices and subscription traps. File a complaint if you believe CV Genius violated the Fair Trading Act or Consumer Guarantees Act. The Commerce Commission may investigate and force the company to refund you and other affected consumers.

Step 4: small claims tribunal

If the amount is under $NZD 5,000 and other options fail, you can apply to the Disputes Tribunal to recover the money. This is free and doesn't require a lawyer.

Checklist: before you cancel CV genius

Use this list to ensure you're ready and won't regret your decision.

• Download or export your CV as a PDF or Word document and save it to your computer
• Verify the cancellation method you need to use (website, App Store, or Google Play)
• Check the 14-day window: did you subscribe fewer than 14 days ago?
• If yes, withdraw instead of cancel to get an immediate full refund
• If no, proceed with cancellation; note the end date of your paid access
• Take a screenshot of your account billing page showing the subscription details
• After cancelling, save the confirmation email immediately
• Mark your calendar for the date your access ends and the date charges stop
• Monitor your bank account after that date to confirm no charges appear

Customer reviews and real experiences

Stopee has analysed feedback from CV Genius users to help you understand the service before deciding to cancel or stay.

What users praise

Most users rate CV Genius highly for ease of use and quick results. Common praise includes: templates that look professional, helpful language suggestions, and ability to complete a CV in under an hour. Many jobseekers appreciate the guided approach over a blank canvas.

What users criticise and why they cancel

The most common cancellation reason is surprise at auto-renewal charges. Users report signing up for a "free trial" and being charged without clear warning when the trial ended. Others find the tool limited after upgrading their CV once or twice and no longer need the platform.

A smaller group cancels because they prefer free tools like Canva or Microsoft Word and resent paying a monthly fee. Service outages and unresponsive customer support also drive cancellations, though these are less frequent.

Refund experiences

Users who withdraw within 14 days generally report smooth refunds. Those who request refunds after 14 days report denials or slow responses. This aligns with the company's stated policy and highlights the importance of acting quickly if you regret your purchase.

Contact CV genius and sonaga tech limited

If you need to withdraw, dispute a charge, or escalate a support issue, use this address.

Postal address for cancellation notices and withdrawal declarations:

Sonaga Tech Limited
[Postal address to be confirmed with CV Genius support or terms of service]

When writing to this address, include: your full name, email, subscription date, account email and a clear statement of withdrawal or complaint. Send by post with delivery confirmation or by email (if an email contact is provided on the CV Genius website).

If you cannot locate the address: Contact CV Genius support through their website and ask for the correct postal address for contractual notices and cancellation requests. The company is legally required to provide this information.

Final thoughts: take control of your subscription

CV Genius can be a useful tool for quick CV creation, but like all subscriptions, it only adds value when you're actively using it. If you've finished your CV, landed a job, or found a better alternative, cancellation is the right choice.

Remember: within 14 days, you have an absolute right to withdraw and get your money back. After 14 days, cancellation still works, but refunds become harder to claim. Act quickly, keep proof, and escalate to the Commerce Commission if the company refuses a valid refund.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds and understand their rights. Whether you're cancelling CV Genius today or considering it, Stopee is here to guide you through every step and empower you to take control of your spending. Visit Stopee.com for tailored cancellation help across hundreds of services.