Manage Cv Genius

How to cancel CV genius and stop unwanted charges

What CV genius is and why you might want to cancel

CV Genius is a subscription-based resume and CV builder that lets you create professional job application documents online. The service operates on automatic renewal billing, which means your subscription charges every month or year unless you actively cancel before your next billing date arrives.

For users in the Philippines, this auto-renewal structure is the main reason cancellations become necessary. Many people sign up for a discounted trial or introductory offer, use it once or twice, then forget about the recurring charge. Your bank statement keeps showing deductions in pesos, often converted from US dollars, and by then several billing cycles may have already passed.

The frustration intensifies because CV Genius does not make cancellation obvious. The company holds a corporate office in Lucerne, Switzerland, and while they offer support through email, phone, and live chat, finding the cancellation option within your account requires deliberate searching. This is exactly the kind of hidden cancellation process that Stopee helps consumers navigate every day.

How CV genius charges in the philippines

CV Genius shows pricing in US dollars but you pay in Philippine pesos depending on your bank's exchange rate at the time of transaction. The main paid plans are Premium Monthly at $7.00 (approximately ₱392) and Premium Yearly at $59.00 (approximately ₱3,268). A free plan exists with limited features, but upgrading to paid usually happens through a 14-day free trial that converts automatically.

Warning: If you do not cancel within that 14-day trial window, your account automatically moves to a paid subscription with your stored payment method charged immediately. Many users miss this deadline because they only wanted to download one CV and assumed trial cancellation would happen automatically. It does not.

When your card processes payments, international currency conversion adds uncertainty. Your actual PHP charge may vary by a few pesos depending on when the transaction settled and which bank issued your card. Always save the exact peso amount from your statement because this figure is what you will need for any dispute or refund claim.

Common reasons to cancel CV genius

You might cancel because you only needed one CV drafted and the trial served that purpose. Others cancel after finding cheaper resume tools or realizing the template designs do not match their job field. Some users cancel because the English-only support frustrates them when they need help in another language, or because currency conversion makes the service feel too expensive for occasional use.

Whatever your reason, Stopee recognizes that cancelling should be straightforward and free. Instead, CV Genius makes you hunt through account settings to find the cancellation button. This guide walks you through every cancellation method so you stop paying without delay.

Your consumer rights and what they mean for you

The Philippines Consumer Act (Republic Act No. 7394) protects you against unfair billing practices and automatic renewal traps. Under this law, companies must make cancellation as easy as the signup process, obtain your express consent before renewing, and allow you to cancel without penalty.

If CV Genius charged you after your trial ended or continued billing after you requested cancellation, you have the legal right to demand a refund. The Department of Trade and Industry (DTI) and the Bureau of Consumer Protection enforce these rights, and you can file a complaint if CV Genius ignores your refund request.

Additionally, if you paid with a credit or debit card, your issuing bank offers chargeback protection. You can dispute unauthorized or unwanted recurring charges directly with your bank within 120 days of the transaction. Stopee recommends documenting everything (screenshots, emails, receipts) before filing any dispute because your bank will ask for proof.

How to cancel CV genius step by step

Gather your information before you cancel

Before pressing any cancel button, you need to know exactly how you subscribed because that determines where you cancel. This is the critical step that prevents mistakes.

1. Log in to your CV Genius account on cvgenius.com
   • Use the email address and password you registered with
   • If you cannot log in, reset your password first
2. Take screenshots of your current plan and billing date
   • Screenshot your subscription status page showing the plan name and next billing date
   • Screenshot your account settings so you have proof of the current plan if you need to dispute later
3. Check which platform you subscribed through
   • If you signed up directly on the website (cvgenius.com), cancel on the website
   • If you subscribed through the App Store (Apple), cancel through Apple account settings
   • If you subscribed through Google Play, cancel through Google Play account settings
   • Deleting the app alone will NOT cancel your subscription
4. Save any CV files or cover letter text you created
   • Download your CVs as PDFs or Word documents before cancelling
   • After cancellation, your access ends when the current billing period finishes
   • You will lose edit access to your documents at that point
5. Find your most recent receipt or billing email
   • Check your email for invoices from CV Genius or your payment processor
   • Note the amount charged in PHP and the transaction date
   • Keep this for refund requests or disputes

Cancel if you subscribed directly on the website

If you created your account by visiting cvgenius.com and entering your payment details directly on their site, you cancel through your account dashboard.

1. Go to cvgenius.com and log in with your email and password
2. Click on your account icon or profile menu (usually in the top right corner)
3. Select Account Settings, Profile Settings, or Billing Settings
   • Look for language like "Manage subscription", "Billing", or "Plan"
   • If you cannot find it immediately, scroll down the settings page
4. Find the Subscription or Billing section
   • This section displays your current plan name and next billing date
   • Look for a button labeled "Cancel subscription", "Turn off auto-renew", or "Manage plan"
5. Click the cancel button and confirm your cancellation
   • CV Genius may ask why you are cancelling; answer honestly but do not feel obligated
   • You may see a retention offer (discount, extra features) to keep you subscribed; ignore it if you want to cancel
   • Complete the cancellation process
6. Screenshot the confirmation page
   • Your screen should say "Subscription cancelled", "Cancellation confirmed", or similar language
   • Note the date and time of cancellation
   • Save this screenshot as proof in case you need to escalate
7. Check your email for a cancellation confirmation
   • Within minutes, CV Genius should send you a confirmation email
   • If you do not receive it within one hour, log back in and verify the cancellation went through

Cancel if you subscribed through the app store (Apple)

If you signed up for CV Genius using an Apple device or iPad and Apple charged your payment method, you must cancel through Apple account settings, not through the app itself.

1. Open the App Store app on your iPhone, iPad, or Mac
2. Tap or click your profile icon (usually top right)
3. Select Subscriptions
4. Find CV Genius in your active subscriptions list
   • If it does not appear, it may already be cancelled
   • If it appears with a label like "Expires" or a date, it is still active
5. Tap CV Genius and select Manage Subscription
6. Tap Edit or the menu icon and choose Cancel Subscription
   • Apple will ask for confirmation
   • Confirm that you want to cancel
7. Take a screenshot showing "Cancelled" or "Expires [date]"
   • This proves cancellation to Apple and to yourself
   • Save the screenshot
8. Check your email for a cancellation confirmation from Apple
   • It should arrive within minutes
   • Your access continues until the end of your current billing period

Cancel if you subscribed through google play

If you signed up on an Android phone or tablet and Google Play charged your payment method, you cancel through Google Play, not the app.

1. Open the Google Play app on your Android device
2. Tap your profile icon (top right)
3. Select Payments and Subscriptions
4. Tap Subscriptions
5. Find CV Genius in your active subscriptions
   • Tap it to open the subscription details
   • If it does not appear, the subscription may already be cancelled
6. Tap Cancel Subscription and confirm
   • Google Play may offer a retention discount; decline it if you want to cancel
   • Tap Continue to proceed with cancellation
7. Take a screenshot of the confirmation showing "Subscription cancelled"
8. Check your email for a cancellation confirmation from Google
   • It arrives within a few minutes
   • Your access runs until the current billing period ends

What happens after you cancel CV genius

Cancellation does not mean immediate access loss. Your subscription remains active until the end of your current billing period, which means you can still create, edit, and export CVs for the remaining days. Only after your billing period expires does your access downgrade to the free plan with limited features.

Pro tip: If your next billing date is in three weeks, you still have those three weeks to use all paid features at no extra cost. Download everything you need during this window.

No refund automatically triggers when you cancel mid-cycle. If your billing date is tomorrow and you cancel today, you still get charged tomorrow because you received paid access for the full cycle you just completed. However, if you believe the charge is unfair or if CV Genius failed to make cancellation options clear, you have refund options (explained below).

CV Genius will likely send you a follow-up email asking why you left. You can reply or ignore it; your decision has no impact on the cancellation itself. If the company offers a discounted rate to come back, consider the offer only if it genuinely meets your needs.

How to request a refund from CV genius

When you qualify for a refund

You have the strongest refund case if you cancelled within your 14-day free trial and were charged despite that. Republic Act No. 7394 explicitly prohibits charges during trial periods unless you gave clear consent to convert to paid. If CV Genius charged you during the trial without warning, you qualify for a full refund of that charge.

You may also qualify for a refund if you can prove you requested cancellation but CV Genius continued charging you after that date. Keep every email, screenshot, and chat transcript showing your cancellation request and the dates when charges appeared afterward.

You do not qualify for a refund simply because you changed your mind about the service or no longer want to use it. Philippine consumer law protects you against unauthorized billing, not against legitimate charges for services you received.

Request a refund directly from CV genius

1. Gather your evidence
   • Screenshots of your billing statements in pesos
   • Receipts or invoice emails from CV Genius or your payment processor
   • Screenshots of your free trial start and end dates
   • Screenshots showing when you requested cancellation (if applicable)
   • Proof of charges after your cancellation date (if applicable)
2. Email CV Genius at support@cvgenius.com with a clear subject line
   • Use a subject like "Refund request for [your email address]" or "Unauthorized charge on [date]"
   • Write in polite, professional English
3. Clearly explain why you deserve a refund
   • Example: "I was charged ₱392 on [date] during my 14-day free trial despite not authorizing payment. I request a full refund of this charge."
   • Keep it factual and specific to dates and amounts
4. Attach your evidence as images or PDFs
5. Request a response within 7 business days
   • Write: "Please respond to this request within 7 business days."
   • This creates a clear timeline for follow-up if they ignore you
6. Wait for their response
   • CV Genius should reply within 7 to 10 business days
   • They may request additional information; provide it promptly
   • If they approve, they will process the refund within 5 to 10 business days depending on your bank

Escalate with your bank if CV genius refuses

If CV Genius ignores your refund request or refuses to refund you despite a legitimate claim, file a chargeback dispute with your bank. Your bank can force a refund by reversing the transaction on CV Genius's account.

1. Contact your bank's customer service
   • Call the number on your card or visit your bank's website
   • Tell them you want to dispute a recurring charge from CV Genius
   • Have your statement ready showing the transaction
2. File a dispute claim (also called a chargeback)
   • Explain the reason: "Unauthorized recurring charge during free trial" or "Recurring charge after cancellation request"
   • Provide your evidence: screenshots, emails, receipts
   • Your bank will assign a reference number; save it
3. Allow 30 to 60 days for investigation
   • Your bank will contact CV Genius for their response
   • You may need to provide additional information
   • Your bank will decide who wins and either reverse or uphold the charge
4. If your bank approves the dispute, the refund goes back to your account within 5 to 10 business days

Warning: Using chargebacks should be your last resort. Try direct communication with CV Genius first. However, if they ghost you or refuse to respond, your bank has legal authority to help you recover the money.

Common mistakes people make when cancelling CV genius

Cancelling a subscription feels simple until something goes wrong, and then frustration sets in fast. These are the errors Stopee sees most often, and avoiding them saves you time and money.

Mistake 1: Deleting the app instead of cancelling the subscription. Many people remove CV Genius from their phone thinking the charges will stop. They do not. The subscription keeps renewing because your payment method remains linked to your App Store or Google Play account. You must cancel the subscription through your app store settings before deleting the app.

Mistake 2: Cancelling on the wrong platform. If you subscribed through Google Play but try to cancel on the website, your cancellation will not register because CV Genius has no record of that subscription in their system. You will still get charged. Always cancel where you originally subscribed.

Mistake 3: Forgetting to save your CVs before cancellation. Once your billing period ends, you lose edit access to your documents. You can no longer download them or make changes. Download everything as PDF or Word before you finalize cancellation.

Mistake 4: Not taking screenshots of the confirmation. If a dispute arises later, you need proof you cancelled. A screenshot showing "Subscription cancelled" or "Cancellation confirmed" is your strongest evidence. Always capture and save this.

Mistake 5: Cancelling too close to your billing date. If your next charge is tomorrow and you cancel today, you still get charged tomorrow. The cancellation stops future charges, not the imminent one. If you want to avoid a charge, cancel at least two business days before your billing date.

Mistake 6: Not checking the confirmation email. CV Genius sends a confirmation email when you cancel. If you do not receive one, your cancellation may have failed. Log back in immediately and try again, or contact support to confirm the cancellation went through.

Pricing overview and when to cancel

Understanding CV Genius pricing helps you decide if cancellation makes sense for your budget and needs.

Cancel if you only need one CV and the trial accomplishes that goal. Cancel if you find a cheaper alternative or if the monthly cost strains your budget. Cancel if you rarely update your CV and the annual price exceeds your job-search frequency. Stopee helps you understand your options, and cancellation is always a valid choice if the service no longer serves you.

How to avoid accidental re-subscriptions

After cancelling, stay vigilant for several months. Some users report that CV Genius re-subscribed them after cancellation, claiming a system error. While this is uncommon, watch your bank statements for unexpected charges.

Set a phone reminder for one month after your cancellation date. On that date, check your bank account for any new CV Genius charges. If you see one, contact CV Genius immediately and dispute it with your bank. Take a screenshot of the unexpected charge and your cancellation confirmation together.

Additionally, check your App Store or Google Play subscriptions every three months. If CV Genius reappears on your active list, cancel it again and contact support. A screenshot of the re-subscription is proof that you cancelled but they re-enabled it without permission.

Checklist: steps to complete before you cancel CV genius

1. Log in to your CV Genius account and note your subscription plan and billing date
2. Take screenshots of your account settings, plan details, and next billing date
3. Identify the platform where you subscribed (website, App Store, or Google Play)
4. Download all CVs and cover letters as PDF or Word files
5. Save your most recent receipt or billing email with the amount and date
6. If on a free trial, calculate the remaining days before trial ends
7. Proceed with cancellation using the correct platform method from this guide
8. Screenshot the cancellation confirmation page
9. Save the cancellation confirmation email CV Genius sends you
10. Wait 24 hours, then log in to verify cancellation shows active
11. Set a reminder to check your bank statement one month later for re-charges

Contact information for CV genius cancellations and support

If you run into trouble during cancellation or need direct support, CV Genius offers multiple contact channels. Because they operate from Switzerland, response times may vary, and English is the primary language for support.

If CV Genius support ignores your cancellation or refund request, escalate to the Bureau of Consumer Protection under the Department of Trade and Industry in the Philippines. You can file a formal complaint at dti.gov.ph or visit a local DTI office. Include screenshots of your cancellation request and any unresponded support emails with your complaint.

Your path to cancelling CV genius starts now

Cancelling CV Genius should be straightforward, and this guide hands you every step to do it without confusion. Whether you subscribed on the website, through Apple, or through Google Play, you now know exactly where to go and what to click. You understand your consumer rights under Philippine law and your options if CV Genius refuses to refund you fairly.

Do not let hidden cancellation processes keep you trapped in unwanted subscriptions. Take action today: log in, download your CVs, gather your evidence, and cancel using the method that matches where you subscribed. Within hours, you will have confirmation that the charges stop at your billing period's end.

Stopee has helped thousands of consumers cancel subscriptions they no longer need, dispute unfair charges, and reclaim control over their spending. Your situation matters, and your decision to cancel deserves respect. Use this guide, follow the steps, and remember that Stopee stands ready to answer questions if you need clarification on any part of the cancellation journey. Stop paying for services that no longer serve you. Cancel with confidence today.