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Cancel Securly: The Right Way
How to cancel securly and protect your school's data in the UAE
What securly is and why schools use it
Securly is a cloud-based student safety and web filtering platform sold primarily to schools and educational institutions. The service monitors internet activity, blocks inappropriate content, and alerts staff to potential safety concerns involving students.
Schools in the UAE and across the globe deploy Securly to enforce acceptable-use policies, protect minors from harmful online content, and maintain institutional compliance with education standards. Your institution may have contracted Securly directly, or staff members may use the mobile app through Apple App Store or Google Play.
Common uses in K-12 education
Securly's core functions include content filtering (blocking adult, gambling, and violence-related sites), classroom device management (locking or unlocking student tablets and laptops remotely), and behavioral alerts triggered by searches related to self-harm, violence, or illegal activity.
Institutions use it to document compliance, generate safety reports, and create audit trails for government inspections or parent inquiries.
Who typically manages securly in your school
Your IT department or technology coordinator controls the institutional account. Individual staff members or parents may also manage personal device subscriptions through their App Store or Google Play account.
Understanding who owns your subscription is your first step toward cancelling it.
Your consumer rights under UAE law
The UAE Federal Law No. 5 of 1985 (Consumer Protection Law) and the updated Consumer Protection framework protect you from unfair contract terms, hidden charges, and non-transparent cancellation policies.
You have the right to terminate a service contract with written notice if the provider fails to deliver the service as promised, charges you without consent, or fails to provide transparent cancellation terms. These rights apply whether you are an individual staff member, parent, or school administrator.
Your right to written cancellation terms
Securly must provide clear, written cancellation procedures before you sign or renew any contract. If their terms are unclear, ambiguous, or deliberately hidden, UAE Consumer Protection Law treats such terms as void and unenforceable.
Document all communications with Securly. If they refuse to honour a cancellation request or demand payment for a service you no longer use, you can escalate to the UAE Consumer Protection Authority (CPA) or your local Emirate's Department of Commerce.
Right to refund or credit for partial periods
If you cancel mid-contract and Securly's terms do not expressly forbid pro-rata refunds, you may be entitled to a credit for unused time. The burden is on Securly to prove their no-refund clause is fair and clearly communicated.
Keep copies of all invoices, emails, and proof of payment. Stopee recommends photographing your confirmation emails for your records.
Methods to cancel securly
Your cancellation route depends on how you subscribed: through Apple App Store, Google Play, or directly as a school institution.
Cancellation pathways
Each platform has its own process, and Securly cannot override or accelerate cancellations initiated through third-party app stores. Understanding which pathway applies to you prevents delays and failed cancellation attempts.
Start by identifying your subscription type, then follow the relevant steps below.
How to cancel securly on iOS (Apple app store)
Apple controls all App Store subscriptions. Securly cannot cancel your subscription directly, and you must initiate the cancellation yourself through your device settings.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile picture at the top right.
- Select Subscriptions from the menu.
- You will see all active subscriptions linked to your Apple ID.
- Find and tap the Securly subscription.
- If you have multiple subscriptions, scroll to locate it.
- Tap Cancel Subscription or Edit Subscription.
- Apple will confirm the cancellation date and your final billing date.
- Confirm the cancellation by following the on-screen prompts.
- Your access continues until the end of your paid period.
Pro tip: Screenshot your confirmation page as proof that you cancelled. Apple's cancellation records are your best evidence if Securly continues to charge you after cancellation.
Warning: If you delete the Securly app without cancelling the subscription first, your recurring charges will continue. Always cancel the subscription before removing the app.
Refunds for app store cancellations
Apple handles all refunds independently. Securly cannot approve or deny refunds for App Store purchases. If you cancel mid-subscription and want a refund for unused time, you must request it directly from Apple within 14 days of the charge date.
Visit Apple's official refund request page (apple.com/support) and explain your reason. Apple typically grants refunds for duplicate charges, unexpected renewals, or subscriptions cancelled within 14 days of the charge date.
How to cancel securly on android (Google play)
Google Play manages all Android app subscriptions. Like Apple, Google controls the cancellation and refund process independently of Securly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- You will see all active subscriptions on your Google account.
- Tap Subscriptions to view the full list.
- Scroll to find Securly.
- Tap the Securly subscription entry.
- Review your billing cycle and renewal date.
- Tap Cancel subscription.
- Google will ask for a reason (optional but helpful for their records).
- Confirm the cancellation.
- Your access continues until the end of the paid billing period.
Pro tip: Google often offers a "pause subscription" option as an alternative to cancellation. If you might return to Securly later, pausing avoids the need to re-register.
Warning: Uninstalling the app does not cancel your subscription. You must complete the cancellation steps within Google Play, or charges will continue.
Refunds for google play cancellations
Google Play grants refunds only within 48 hours of the initial charge and for subscriptions cancelled within that window. Securly cannot influence or override Google's refund decision.
Submit a refund request through Google Play Support (support.google.com/googleplay) with your order number and reason. If Google denies your request and you believe you qualify for a refund under UAE Consumer Protection Law, escalate to the UAE CPA.
How to cancel a direct institutional securly subscription
If your school or institution signed a contract with Securly directly (not through an app store), the cancellation process is more formal and requires written notice.
- Review your Securly Service Agreement or contract terms.
- Search your email for the original contract or contact your IT department for a copy.
- Look for the cancellation clause, notice period, and required recipient address.
- Prepare a written cancellation notice (email or formal letter).
- Include your institution name, account number or registered email, and cancellation effective date.
- State the reason for cancellation (optional but recommended).
- Request written confirmation of cancellation and the final access date.
- Submit your notice to support@securly.com and CC your account contact (IT director or administrator).
- Send via registered email with read receipts enabled.
- Securly standard terms require 30 days' written advance notice for termination for convenience.
- If email is not listed in your contract, call Securly support at 1-855-732-8759 (US line, Monday to Friday, 8 am to 8 pm EST).
- Request the cancellation process in writing via email after the call.
- Alternatively, submit a support ticket via the Securly admin portal.
- Log in to your Securly account, click "Need help? Let us know," and submit your cancellation request.
- Allow 30 days from the date of notice for Securly to process the cancellation.
- Mark your calendar with the effective cancellation date.
- Continue to document all communications.
Pro tip: Many schools miss the 30-day notice requirement because they assume cancellation is immediate. Plan ahead and submit your notice early to avoid unwanted renewals or overpayment.
Warning: If your contract renews automatically and you miss the cancellation deadline, you may be locked into another billing year. Check your renewal date now and calendar it 45 days before renewal.
What happens after you cancel securly
Cancellation is not instantaneous. Understanding the transition period and what to expect helps prevent service gaps and compliance gaps at your institution.
Access and device management
For app store subscriptions, your access continues until the end of your paid billing cycle. Devices still managed by Securly remain protected until that date.
For institutional contracts, Securly may terminate access on the effective cancellation date specified in their terms, or at the end of the current billing period. Clarify this before you cancel to avoid sudden loss of filtering or monitoring.
Data retention and export
Before your access ends, export all historical reports, logs, and safety alerts you may need for compliance or audit purposes. Securly's standard data retention policy is governed by your contract and their privacy terms.
Contact Securly data retention support to confirm how long they will store your institutional data after cancellation. Request a full data export in writing and save it to your school's secure storage.
Stopee recommends requesting a written confirmation of your data retention period and requesting any data deletion timeline in writing as well.
Device configuration post-cancellation
Devices with Securly enrollment may require manual configuration to remove the MDM (mobile device management) profile. Work with your IT team to ensure devices can operate independently after Securly access terminates.
Test a sample device before the official cancellation date to avoid disruption on your go-live date.
Refund eligibility and what to expect
Securly's refund policy depends on your subscription type and contract terms. Most refunds are handled by the third-party platform (Apple or Google), not by Securly directly.
App store refunds (iOS and android)
Both Apple and Google process refunds independently of Securly. Securly cannot override their decisions, and Securly does not issue store refunds.
Apple typically allows refund requests within 14 days of charge. Google allows refunds within 48 hours of the initial charge. Request refunds promptly if you believe you qualify.
Direct institutional contract refunds
Under Securly's standard terms, customers generally do not receive refunds for termination for convenience unless the contract expressly allows them.
You may have grounds for a partial refund or credit if Securly failed to deliver the service as contracted, overcharged you, or included unfair terms that violate UAE Consumer Protection Law.
If Securly refuses a refund claim and you believe you are entitled to one, document your dispute and escalate to the UAE Consumer Protection Authority or your local Emirate's Department of Commerce.
Pro tip: Stopee has helped thousands of consumers challenge unfair no-refund clauses by leveraging consumer protection law. If you face a refund denial, gather your evidence and consider filing a formal complaint.
Securly pricing and plan comparison
Securly does not publish AED pricing for UAE customers. Pricing is quoted in USD and varies based on school size, features, and contract length.
| Plan type | Annual cost (USD) | Features | Minimum users |
|---|---|---|---|
| Starter (recommended for small schools) | $800-$1,500 | Basic web filtering, device management, alerts | 50-100 devices |
| Standard | $2,000-$5,000 | Advanced filtering, classroom controls, reporting | 100-500 devices |
| Enterprise | Custom (typically $10,000+) | Full API access, custom integrations, priority support | 500+ devices |
| Mobile app (per user) | $4.99-$9.99 per month | Individual parent or staff monitoring, basic filtering | 1 user minimum |
Contact Securly sales directly for a custom quote. Resellers in the UAE may offer discounts or local support, but all contracts remain subject to the same cancellation terms.
Common mistakes when cancelling securly
Many administrators and parents rush the cancellation process and create problems they could have avoided with a little planning. You are not alone in making these errors, and they are easy to fix if you catch them early.
Deleting the app instead of cancelling the subscription
The most common mistake is removing the app from your device without cancelling the subscription first. Your billing will continue in the background, and you will not notice until months of charges accumulate.
Always cancel your subscription within the app store first, then delete the app.
Missing the 30-day notice deadline
For institutional contracts, Securly requires 30 days' written notice before termination. If you miss this deadline, your contract may auto-renew, and you will be locked into another billing cycle.
Calendar your renewal date now, and set a reminder 45 days before it. This gives you a buffer to submit your cancellation notice and avoid surprise renewals.
Failing to export data before cancellation
Once your access ends, you lose the ability to retrieve historical reports, logs, and safety alerts. If your school needs these for compliance or future reference, you must export them before the cancellation date.
Request a full data export from Securly at least 10 days before your cancellation takes effect.
Not documenting communications
If Securly continues to charge you after cancellation or disputes your cancellation request, your only proof is your email trail and screenshots. Save all confirmations, cancellation receipts, and support responses.
Stopee recommends photographing your cancellation confirmation page immediately after completing the process.
After cancellation: your next steps
Your cancellation is submitted, but your work is not finished. Verify that Securly has actually processed your cancellation and that charges have stopped.
Verify cancellation within 5 days
Check your app store (Apple ID Settings or Google Play) to confirm your subscription status shows "Cancelled" or "No active subscription." Do not assume that submission equals completion.
For institutional contracts, request written confirmation from Securly that your account has been terminated and provide the effective date.
Monitor your next billing cycle
Check your bank or credit card statement 30 days after your cancellation date to ensure no new charges appear. If Securly charges you after the cancellation effective date, file a dispute immediately with your payment provider.
If charges continue after cancellation
Contact Securly support immediately with your cancellation confirmation number and request a reversal of unauthorized charges. If they refuse, file a chargeback with your bank or credit card issuer within 60 days of the disputed charge.
Document every communication. If multiple unauthorized charges occur, file a formal complaint with the UAE Consumer Protection Authority.
Escalate to the UAE consumer protection authority if needed
The UAE CPA (part of the Ministry of Commerce) handles consumer disputes and enforces the Consumer Protection Law. If Securly refuses to honour your cancellation request or continues unauthorized billing, you can file a formal complaint.
Provide your contract, proof of cancellation notice, screenshots of unauthorized charges, and all email communications. Stopee recommends keeping a dedicated folder with all evidence.
Checklist: cancellation verification and follow-up
Use this checklist to ensure your cancellation is complete and your account is truly closed.
| Task | Deadline | Status |
|---|---|---|
| Submit cancellation notice (app store or email) | Today | ☐ Done |
| Screenshot or save cancellation confirmation | Within 1 hour | ☐ Done |
| Export institutional data and reports | 10 days before access ends | ☐ Done |
| Verify cancellation status in app store or account portal | 5 days after submission | ☐ Done |
| Check bank/credit card statement for unauthorised charges | 30 days after cancellation date | ☐ Done |
| File dispute or complaint if charges continue | Within 60 days of disputed charge | ☐ Done |
Why cancelling securly might be the right move
Schools and families cancel Securly for many valid reasons: budget constraints, concerns over student privacy, switching to a competitor platform, or a change in institutional priorities.
Stopee respects your decision and is here to help you execute a cancellation that protects your data, avoids unexpected charges, and keeps you in control of your account.
Budget and cost considerations
If Securly's annual cost no longer fits your school's budget, cancelling and exploring lower-cost alternatives like Google Safe Browsing, Lightspeed Systems, or open-source filtering solutions may save significant money without sacrificing safety.
Privacy concerns
Some families and schools have concerns about the scope of student monitoring Securly provides. Under UAE child protection law and education privacy standards, you have the right to review and change your digital monitoring tools.
Service failures or unmet expectations
If Securly is not blocking sites you expected, missing alerts, or causing device performance problems, you can cancel without penalty (provided you follow the 30-day notice requirement for institutional contracts).
Key takeaways and your next step
Cancelling Securly is straightforward if you know which platform you use and follow the right process. For app store users, cancellation takes minutes. For institutional accounts, plan ahead and submit your 30-day notice in writing.
Your consumer rights under UAE law protect you from unfair contract terms, hidden cancellation requirements, and unauthorized charges. Keep all evidence of your cancellation and monitor your billing closely.
Stopee is your trusted guide to navigating cancellation with confidence and clarity. We have helped thousands of consumers cancel subscriptions without overpaying, losing data, or facing hidden obstacles. Whether you cancel today or in three months, Stopee is here to walk you through every step, flag common traps, and help you stand up to companies that try to lock you in or charge you unfairly.
Start your cancellation now. Screenshot your confirmation. Then visit Stopee.com to track your refund and find expert guides for cancelling any other subscriptions holding you back.
Support contact for complaints or escalations
Securly support: support@securly.com | 1-855-732-8759 (US, Monday-Friday, 8 am-8 pm EST)
UAE Consumer Protection Authority: Ministry of Commerce, Emirate-specific Consumer Protection Department | (971) 4 306 1111 (Dubai)
Apple support (App Store refunds): reportaproblem.apple.com
Google support (Google Play refunds): support.google.com/googleplay