Manage Securly

How to cancel securly and reclaim your school's budget

What securly is and why schools use it

Securly is a school-focused software platform that delivers student safety tools, classroom monitoring, web filtering, and incident response features. If your school in the Philippines uses Securly, you are paying for active supervision of student activity, emergency response capabilities, and content filtering across your institution's devices and networks.

The service operates on annual contracts with automatic renewal unless you send a formal non-renewal notice at least 30 days before your current term expires. This means silence equals payment, and understanding your renewal date is the first step to avoiding unwanted charges.

How securly's pricing and contract terms work

Securly charges per license, per year, with pricing that scales based on your school's size and the features you select. Plans range from Classroom Core tools to premium incident response packages, with annual billing cycles locked in at signup.

If your school signed a larger order, bulk pricing may reduce your per-license rate significantly. The key issue: Securly does not offer a self-serve cancellation button in your account dashboard. You must contact their support team directly, and the timing of that contact matters more than most users realise.

Service availability and support in the philippines

Securly operates as a cloud-based platform available worldwide, but the company has no local Philippines pricing page, no PHP currency checkout, and no Philippine-based support team. Support operates Monday to Friday, 8 am to 8 pm Eastern Time (ET), which creates a significant time gap for Philippine schools.

During Philippine business hours, you may need to wait until the next ET business day for a response. Email support at support@securly.com is the most reliable asynchronous channel, while phone support at 1 (855) 732-8759 requires you to call during ET hours. Stopee recommends sending your cancellation request by email with a clear subject line to create a timestamped record.

Why schools cancel securly and when to act

Schools decide to cancel Securly for several reasons: budget cuts, switching to a competitor platform, staff turnover that reduces demand for the features, or dissatisfaction with monitoring outcomes. Whatever your reason, the timing of your cancellation request directly affects whether you pay for another year.

The 30-day non-renewal rule you must respect

Securly's Service Agreement states that all annual contracts automatically renew unless you submit written non-renewal notice at least 30 days before your current term ends. This is not a negotiable window-it is a contractual requirement built into your school's agreement.

If your renewal date is December 1, 2024, you must send your cancellation request by November 1, 2024 at the latest. Sending it on November 2 places you outside the 30-day window, and your account will renew automatically for another full year. Stopee advises checking your invoice or renewal notification immediately to confirm your exact term end date.

Pro tip: Do not rely on a verbal cancellation. Securly support will ask for written confirmation via email. Set a phone reminder now for 35 days before your renewal date, then send your cancellation email the same day.

When cancellation makes financial sense

Calculate your true cost: if you pay ₱3,200 annually for Classroom Premium (40 licenses at ₱80 per license), and you have used the platform for less than six months, you are essentially paying for six months of unused coverage. If better alternatives exist or your need has genuinely dropped, cancelling before renewal prevents another 12 months of sunk cost.

However, if your renewal date is only 20 days away, cancelling now will still trigger charges for the full year you are entering-and you cannot recover that payment unless you meet specific refund criteria under Philippine consumer law. Read the refund section before finalising your decision.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your school from unfair contract terms and requires service providers to deliver what they promise. Securly's auto-renewal policy is legal, but only if the company clearly discloses the 30-day notice requirement and provides accessible cancellation channels.

What the consumer act says about auto-renewal

Under Philippine consumer protection law, companies cannot hide auto-renewal clauses or make cancellation deliberately difficult. If Securly fails to provide a simple, transparent cancellation process or buries the non-renewal notice requirement in dense legal text, you may have grounds to dispute charges or escalate to the Department of Trade and Industry (DTI).

Additionally, if Securly continues charging your school after you have submitted a clear, timestamped cancellation request, that constitutes a breach of contract and unfair billing practice. The DTI Consumer Protection Group in Makati City can investigate complaints if Securly refuses to honour your cancellation.

Warning: Keep all cancellation emails, confirmation responses, and billing statements. If Securly charges you after your stated cancellation date, these documents prove your request and the company's violation.

Escalation to the department of trade and industry

If Securly ignores your cancellation request, continues billing after your stated end date, or refuses to refund charges, file a formal complaint with the DTI Consumer Grievance Arbitration Program (CGAP). The DTI can compel the company to respond and mediate disputes at no cost to your school.

Contact DTI CGAP at (02) 8752-7500 or visit the regional DTI office in your province. Provide your cancellation email, Securly's response (or lack of one), and all invoices showing continued charges. Stopee recognises that escalation takes time, but it often succeeds where direct support requests fail.

How to cancel securly step by step

Securly requires you to contact support directly-there is no self-serve cancellation button in your account dashboard or settings panel. The process is straightforward if you follow these steps and submit your request well before your renewal date.

Preparation before you contact support

Gather your account information and verify your renewal date before sending any cancellation request. This reduces back-and-forth emails and ensures your request is processed correctly on the first attempt.

1. Log in to your Securly account and screenshot your billing page or invoice dashboard.
   • Note the exact subscription plan name (e.g., "Classroom Premium").
   • Record the total number of licenses currently active.
   • Write down your current renewal date and the date your contract term ends.
2. Export or save any critical data you need to retain after cancellation.
   • Download student activity reports or monitoring history if your school requires archival.
   • Screenshot any classroom configurations or custom filter lists you created.
   • Export user rosters or device lists if you plan to migrate to another platform.
3. Verify that the person sending the cancellation request is an account administrator.
   • Regular users or teachers may not have permission to cancel or modify billing.
   • Securly support will confirm the requester's authority before processing the cancellation.
4. Calculate exactly how many days remain until your renewal date.
   • Count backwards from your renewal date to confirm you are within the 30-day non-renewal window.
   • Add one extra day as a buffer to account for email delivery delays.

Contacting securly support with your cancellation request

Submit your cancellation request via email to ensure you have a timestamped record. Email support at support@securly.com and use a clear subject line that immediately signals intent to cancel.

1. Open your email client and compose a new message to support@securly.com.
   • Use the subject line: "Cancellation request for [your school name]-account [your email address]-effective [specific date]".
   • Avoid vague subjects like "Help needed" or "Question about billing."
2. Write a clear, concise cancellation statement in the email body.
   • Begin with: "I am writing to request formal cancellation and non-renewal of our Securly account, effective [date you want service to stop]."
   • Include your account email address, school name, and the current number of active licenses.
   • State that this request constitutes formal written notice of non-renewal at least 30 days prior to the renewal date.
   • Provide the renewal date or invoice number if you have it.
3. Attach a screenshot of your current billing page or invoice as supporting evidence.
   • This helps support locate your account immediately and verify your renewal date.
4. Send the email and keep a copy for your records.
   • Do not delete the message or the reply from support.
   • Save both in a dedicated folder labeled "Securly Cancellation."
5. Wait for a confirmation response from Securly support within 2 to 3 business days.
   • If you do not receive a response within 4 business days, follow up with a second email referencing your original request and the date you sent it.
   • This escalates the priority of your request and creates a second timestamp.

Telephone cancellation option for urgent requests

If your renewal date is very close and email response time is too slow, call Securly support directly at 1 (855) 732-8759. Be prepared for time zone challenges, but this option can resolve cancellation within one call.

1. Call 1 (855) 732-8759 during ET business hours (Monday to Friday, 8 am to 8 pm ET).
   • Calculate the ET time from your Philippine timezone: ET is 12 to 13 hours behind Philippine Time, depending on daylight saving.
   • Call early morning Philippine time (6 am to 8 am PHT) to reach Securly during their business day.
2. Have your account information ready when you connect.
   • Provide your account email, school name, and renewal date.
   • Clearly state: "I am requesting formal cancellation and non-renewal of our annual contract effective [date]."
3. Ask the support agent to send you a cancellation confirmation email immediately after the call.
   • This creates a second record and confirms what you discussed verbally.
4. Confirm the exact end date and whether your account will be deactivated automatically or if you need to take additional steps.
   • Ask if you can access your account data during any notice period.

Refunds and billing after cancellation

Securly's refund policy is not transparent in publicly available information, but Philippine consumer law and standard SaaS practice offer some protection. If you cancel during your annual term, you may not receive a refund unless specific conditions are met.

When you can expect a refund

Securly is unlikely to offer a prorated refund if you cancel mid-contract. However, you may qualify for a refund under these circumstances:

• You cancel within 14 days of signup (cooling-off period under consumer law).
• Securly failed to deliver the service as described (material breach).
• You were charged after the cancellation request was confirmed in writing.
• The contract contains a specific refund clause that favours early cancellation.

If none of these apply, your cancellation simply stops future charges from the renewal date forward-it does not recover the current year's payment.

What happens to your account after cancellation

After Securly processes your cancellation, your account will remain active until the end of your current billing term. You can continue to access student data, reports, and configurations during this wind-down period, which gives you time to export information or migrate to another platform.

Stopee advises scheduling a transition plan at least one week before your contract ends. If you are switching to another classroom monitoring tool, export your device lists, filter configurations, and any custom rules so you can replicate them in the new system.

On your renewal date, Securly will deactivate your account and stop billing. You should receive a final invoice confirming no further charges will occur. If charges appear after that date, contact support immediately and reference your cancellation confirmation email.

Common mistakes when cancelling securly

Cancellation feels stressful because the stakes are real-one missed deadline costs your school a full year's bill. Avoid these pitfalls that trap most users.

Waiting until the last minute to cancel

The 30-day non-renewal window is absolute. If you think you might cancel, send your request now rather than in two weeks. Email takes time to reach the right person, and support may ask for clarification or account verification that extends the process.

Pro tip: If your renewal date is January 15, mark December 15 in your calendar as "cancellation deadline," then send your request on December 10. This gives you a five-day buffer for email delays and follow-ups.

Assuming cancellation is automatic once you request it

Submitting a cancellation email does not automatically cancel your account. You must receive explicit confirmation from Securly stating that your cancellation has been processed and your renewal will not occur. Without that confirmation, you are at risk.

Warning: If you receive an email that says "your request has been received and will be reviewed," that is not confirmation of cancellation. Follow up and ask for a formal statement: "Your account [email] has been scheduled for non-renewal effective [date], and no renewal charge will occur."

Failing to document your cancellation request

Do not delete your cancellation email or Securly's response. If the company later charges you after your stated cancellation date, you need timestamped evidence that you submitted a valid non-renewal notice. Screenshots and email archives are your legal proof.

Cancelling through the wrong channel

Sending a message to the general Securly contact form or posting on their help centre does not constitute formal notice. Use email (support@securly.com) or phone (1 (855) 732-8759) only. Stopee has seen schools receive cancellation confirmation, then get billed because their message was routed to the wrong team.

Checklist before you submit your cancellation

Use this checklist to ensure you have completed all preparation steps and are ready to cancel without stress or surprise charges.

Securly cancellation address and support contacts

Securly operates from two primary headquarters, and cancellation requests may be processed from either location. Direct your cancellation request to the email support line first, but you can reference the physical addresses below if escalation becomes necessary.

Primary cancellation contact

• Email: support@securly.com
• Phone: 1 (855) 732-8759
• Support hours: Monday to Friday, 8 am to 8 pm ET

Physical mailing addresses for formal written notice

• Securly San Jose office: San Jose, California, USA (main headquarters)
• Securly Charlotte office: Charlotte, North Carolina, USA (legal and billing)

The Service Agreement indicates that Charlotte handles legal agreements and billing disputes. If Securly does not respond to your email cancellation request within seven days, send a formal written cancellation notice by certified mail to:

Securly Legal Department
Charlotte, North Carolina, USA

Include your school name, account email, renewal date, and a statement of non-renewal. Certified mail creates an irrefutable timestamp and forces the company to acknowledge receipt.

If securly ignores your request

Escalate to the Department of Trade and Industry (DTI) Consumer Grievance Arbitration Program if Securly fails to honor your cancellation or continues billing after your stated end date:

• DTI CGAP hotline: (02) 8752-7500
• Website: www.dti.gov.ph
• File your complaint: In person at any regional DTI office or online

Provide your cancellation email, Securly's response (or lack thereof), and all billing statements. The DTI will investigate and mediate at no cost to your school.

Should you cancel securly or keep your subscription

Cancellation is right for your school if the cost no longer justifies the benefit, if you are switching to a better platform, or if staff turnover has reduced demand for monitoring features. Keep your subscription if the tool actively prevents student safety incidents, if your renewal date is fewer than 30 days away (cancelling now locks you into a full year anyway), or if integrating a replacement tool would disrupt classroom operations.

Stopee has helped thousands of consumers navigate subscription cancellations, and the most common regret is rushing the decision. Take 48 hours to weigh the real cost (annual PHP amount) against the real benefit (concrete incidents prevented, time saved, compliance achieved). Then act decisively and within the 30-day window.

Your school deserves transparency, respect, and control over its spending. If Securly is not delivering that, you have the right and the tools to cancel. Use the step-by-step process outlined above, keep all records, and escalate to the DTI if the company resists. Stopee is here to remind you: auto-renewal is a trick until you treat it with the urgency it deserves.