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Cancel Storyboard That: The Right Way
How to cancel storyboard that in the UAE and reclaim your subscription fees
What storyboard that is and why you might want to leave
Storyboard That is a web-based visual creation platform that lets you build storyboards, comic strips, and narrative sequences using drag-and-drop templates, characters, and scenes. Teachers use it for lesson plans, businesses use it for presentations, and creatives use it for storytelling projects. Subscriptions unlock features like unlimited storyboards, watermark removal, and expanded layout options.
Whether you signed up to test it out, completed your project, or found a better tool, cancelling your Storyboard That subscription should be straightforward-and Stopee is here to guide you through every step. Understanding your options and consumer rights protects you from hidden charges and ensures you get the refund you deserve.
Common reasons subscribers cancel
Users often cancel because they only needed temporary access for a single project, prefer competing tools, or discovered the free tier meets their needs. Others cancel because they were charged unexpectedly after a trial period or realised the subscription wasn't worth the monthly cost.
What you'll learn in this guide
This guide walks you through every cancellation method, refund eligibility, your legal rights in the UAE, and common mistakes that cost subscribers money. By the end, you'll know exactly how to cancel, what to expect after cancellation, and whether you qualify for a refund.
Your consumer rights under UAE law
The United Arab Emirates Consumer Protection Law grants you statutory rights when you purchase services online, and Storyboard That falls under these protections.
The 14-day withdrawal right
Under UAE consumer rules for distance contracts (which includes online subscriptions), you have the right to withdraw from your Storyboard That subscription within 14 days of purchase, provided the service has not been fully consumed. This statutory right exists whether or not the company advertises it. You do not need a reason to exercise this right-withdrawal is automatic.
Important: The 14-day clock starts from the date you are charged, not the date you create your account. If you were charged on 1 January, you must request withdrawal by 14 January.
How storyboard that's guarantee compares to your legal rights
Storyboard That offers a 30-day money-back guarantee on web purchases and will refund you if you request within 14 days of the charge and have not fully used the service. This policy actually exceeds your minimum statutory right, giving you extra time and flexibility. If the company refuses your refund request, you can escalate to the UAE's consumer authority.
Storyboard that pricing in the UAE
Storyboard That displays pricing in US dollars, and your actual charge in AED depends on your payment method and current exchange rates. Here's what each plan costs and what you get.
Plan comparison and pricing
| Plan | Price (US dollars) | Billing cycle | Best for | Key features |
|---|---|---|---|---|
| Individual Edition (monthly) | US$9.99/month | Monthly | Short-term projects | Unlimited storyboards, full layouts, no watermarks |
| Individual Edition (annual) | US$95.88/year (US$7.99/month) | Annual | Regular users | Same as monthly, locked-in rate |
| Teams Edition | Per user, per month | Monthly | Organizations and classrooms | Admin controls, shared projects, commenting |
| Education Plans | Varies by institution | Annual | Schools and districts | School-wide access, bulk licensing |
If you signed up for a monthly plan, your cancellation takes effect at the end of your current billing cycle. You keep access until then, but you stop paying future charges. Annual plans follow the same rule-cancellation prevents renewal on the anniversary date.
How to cancel storyboard that step-by-step
The method you use depends on where you purchased your subscription. Web purchases cancel differently from app store purchases, and Stopee recommends the web method because it gives you direct contact with Storyboard That's support team if issues arise.
Cancel via the storyboard that website (recommended)
This is the fastest and most reliable method because you control the process directly from your account.
- Go to storyboardthat.com and log in with your email and password.
- Click on your profile or account icon (usually in the top right corner of the screen).
- Select Settings or Account Status from the menu.
- Look for Manage Subscription or Additional Options depending on your account type (Individual, Teams, or Education).
- Individual account holders: Select "Manage Subscription"
- Teams account holders: Select "Additional Options" or "Billing"
- Education account holders: Contact your school administrator or select the education account settings
- Click the Cancel button or Cancel Subscription option.
- Read the cancellation summary, which confirms your access period and final charge date.
- Confirm cancellation by clicking the final "Yes, cancel" or "Confirm cancellation" button.
- You should receive an email confirmation within 24 hours. Save this email as proof of cancellation.
Pro tip: Take a screenshot of the confirmation page before closing your browser. This serves as backup proof if you need to dispute a charge later.
Cancel via apple app store (iOS)
If you subscribed through the Apple App Store, you must cancel through Apple's system, not through Storyboard That's website.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Storyboard That in the list of active subscriptions.
- Tap Storyboard That.
- Tap Cancel Subscription at the bottom of the screen.
- Choose your reason for cancellation (optional).
- Confirm by tapping Confirm or Cancel Subscription again.
- Apple will send you a confirmation email to your Apple ID address within a few minutes.
Warning: Do not delete the Storyboard That app from your device. Deleting the app does not cancel your subscription-you must cancel through Settings to stop charges.
Cancel via google play (Android)
Android users who subscribed through Google Play must cancel through Google's subscription management system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Select Storyboard That from your active subscriptions list.
- Tap Cancel subscription.
- Choose your reason for cancellation (optional, but helpful for Google).
- Confirm cancellation when prompted.
- Google will email you a cancellation confirmation to your Google account email address.
Pro tip: If you see "Cancel subscription" greyed out or unavailable, your subscription renewal date may have already passed. Check your next billing date in the subscription details-if it shows "No upcoming charge," your subscription has already ended.
What happens after you cancel
Cancelling Storyboard That stops future charges, but your account and data don't disappear immediately-and that's actually in your favour.
Your access and billing after cancellation
Once you cancel, you retain full access to all paid features until the end of your current billing cycle. If you pay monthly on the 15th, cancelling on the 20th means you keep unlimited storyboards and watermark-free exports through the 14th of next month. Your cancellation only prevents the next automatic renewal; it does not refund charges that already posted to your account.
Important: Mark your calendar for the day before your final billing cycle ends. This gives you one last chance to check for surprise charges or request a refund if anything looks wrong.
Your storyboards and account data
Storyboard That keeps your account active and all your created storyboards attached to your profile indefinitely after cancellation. You can still view, download, and export any storyboards you created-even after your subscription expires. This means your work is not lost, and you can reactivate your subscription later without losing your projects.
Pro tip: Before you lose access to premium features, export any storyboards in multiple formats (PDF, image files) and back them up to cloud storage or your computer. This protects your work even if you never reactivate.
Will you get a refund?
Stopee knows refund eligibility is the biggest question after cancellation, so here's exactly when Storyboard That refunds money and when it does not.
Refunds for web purchases
Storyboard That offers a 30-day money-back guarantee on all web subscriptions (those purchased directly through storyboardthat.com). You qualify for a refund if you request it within 14 days of the charge date and you have not significantly used the service.
"Not significantly used" means you haven't created multiple storyboards or downloaded many exports. Logging in, browsing templates, or creating one test storyboard usually does not disqualify you. However, if you created 20 storyboards, the company may argue you consumed the service and deny the refund.
How to request a refund: Contact Storyboard That's support team through their Help Center at help.storyboardthat.com. Explain that you want to request a refund under their money-back guarantee and include your order number (found in your confirmation email) and the date you were charged. Respond to emails promptly, as support teams often give you a narrow window to submit proof of your unused account.
Refunds for app store purchases
If you purchased through Apple App Store or Google Play, your refund follows Apple's or Google's policy, not Storyboard That's policy. Here's how each platform handles it.
Apple App Store refunds: Apple allows you to request a refund within 45 days of purchase, but approval is not guaranteed. You must request through your Apple ID account settings under Subscriptions. Apple's support team reviews your request and decides within a few days. They frequently approve refunds for unused subscriptions but may deny refunds if you used the app significantly.
Google Play refunds: Google Play grants a 48-hour refund window from the moment you are charged. After 48 hours, the charge becomes non-refundable. If you cancelled within 48 hours of a charge, go to Google Play > Payments and subscriptions > Purchases > find Storyboard That > request a refund. Google processes most refunds within 5-10 business days.
Warning: If you paid through an app store, Storyboard That cannot refund you directly-only the app store can. Do not contact Storyboard That requesting an app store refund; instead, request it through Apple or Google yourself. Stopee recommends requesting refunds from app stores within 48-72 hours of your charge to maximize your chances of approval.
Common mistakes that cost subscribers money
Even careful planners sometimes make costly errors when cancelling. Knowing what to avoid protects your wallet and your peace of mind.
Mistake 1: deleting the app instead of cancelling the subscription
Removing Storyboard That from your phone looks like cancellation but it absolutely is not. Your subscription keeps renewing and charging your payment method every month. The only way to stop charges is to cancel through Settings (Apple) or Google Play (Android), not by deleting the app icon. Check your bank or credit card statement 30 days after deleting the app-if you see a new Storyboard That charge, you forgot to cancel properly.
Mistake 2: missing the 14-day refund window
Storyboard That's guarantee requires you to request a refund within 14 days of the charge. If you wait 15 days or longer, the company will likely deny your refund request, even if you barely used the service. Most subscribers don't realize the clock is ticking because they assume they have 30 days. You actually have 14 days to file for a refund, not 30. Mark your phone's calendar the moment you are charged so you don't forget.
Mistake 3: not saving confirmation emails
After you cancel, Storyboard That (or Apple or Google) sends you a confirmation email. Deleting this email or losing it when you switch email providers removes your proof of cancellation. If a charge appears on your statement months later, you need that email to prove you cancelled and dispute the charge. Save cancellation confirmations in a folder or take screenshots and upload them to cloud storage.
Mistake 4: confusing cancellation with account deletion
Cancelling your subscription does not delete your account or your storyboards. If you want to erase your account entirely (including all your projects and personal data), you must request account deletion separately through the Help Center. Most subscribers only need to cancel the subscription and keep their account active in case they want to reactivate later. Only delete your account if you never want to use Storyboard That again.
Your checklist before and after cancellation
Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.
| Task | Timing | Why it matters |
|---|---|---|
| Review your billing date | Before cancelling | Know when your next charge will hit so you can cancel before then |
| Export and back up all storyboards | Before or within 1 day of cancelling | Preserve your work in case you lose access or the company deletes old accounts |
| Cancel through the correct channel | Immediately | Web cancellations are fastest; app store cancellations must go through the app store |
| Save the confirmation email | Within 1 hour of cancelling | Use as proof if you are charged after cancellation or need to dispute a charge |
| Check your statement 5 days later | 1 week after cancelling | Verify that no new charge appeared and your cancellation was processed |
| Request a refund if eligible | Within 14 days of the original charge | After 14 days, most refund requests are denied |
When to keep your subscription vs. when to cancel
Not every subscriber should cancel. Here's how to decide whether Storyboard That is worth keeping or whether you should let it go.
Keep your subscription if
You use Storyboard That regularly for work, school, or creative projects. You create storyboards at least twice a month and rely on premium features like watermark removal or unlimited layouts. The monthly cost (under AED 40) is small compared to the value you get. You work in education and your entire school uses Storyboard That-switching tools would disrupt your workflow. You have a Teams or Education license and multiple people depend on it.
Cancel your subscription if
You signed up for a single project that is now finished. You haven't opened Storyboard That in over a month and no new projects are planned. The free tier or a competitor (like Adobe Express, Canva, or Powtoon) covers your needs and costs less. You discovered features you don't use and the subscription fee feels wasteful. You were charged unexpectedly after a trial and never authorised a paid subscription. You prefer to pay per project instead of a monthly fee.
How stopee helps you reclaim your money
Cancelling your subscription is only the first step-getting your refund is what counts. Stopee is a consumer advocacy platform designed to help you cancel subscriptions, track refund status, and escalate disputes when companies ignore your requests. When you cancel through Stopee, we track your confirmation, send you reminders about refund deadlines, and help you draft escalation letters if the company denies your refund request.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover charges they thought were lost. Whether your issue is with Storyboard That, app stores, or payment processors, Stopee advocates on your behalf and connects you with consumer rights resources in the UAE. Rather than spending hours on hold or exchanging emails with support, Stopee centralises your cancellation and refund evidence in one place.
Pro tip: Save your cancellation confirmation email and any refund denial emails you receive. Forward them to Stopee, and we'll help you understand your next steps and file a formal complaint if necessary.
Taking action: your next steps
Cancelling Storyboard That should take fewer than 5 minutes if you use the correct method for your purchase. Visit storyboardthat.com, log into your account, and follow the web cancellation steps above. If you paid through an app store, open your device's Settings and cancel through Apple or Google instead.
After cancellation, save your confirmation email, check your statement one week later, and request a refund within 14 days if you qualify. If Storyboard That refuses your refund and you believe you have a valid claim under UAE consumer law, contact Stopee to review your rights and escalate your complaint.
Stopee makes the process transparent, fair, and fast. By following this guide and using the tools available to you, you reclaim control over your subscriptions and protect yourself from unwanted charges. Thousands of UAE consumers have already used Stopee to cancel subscriptions, recover refunds, and hold companies accountable. You deserve the same clarity and support.