Manage Storyboard That

How to cancel Storyboard That in malaysia: the complete step-by-step guide

What is Storyboard That and why malaysians use it

Storyboard That is a web-based visual storytelling platform that runs on a subscription model, serving teachers, students, marketers, and small teams across Malaysia. You sign up for recurring monthly or annual billing, and the service gives you access to unlimited storyboard creation, collaboration tools, and professional export options without watermarks.

The platform operates entirely online. You log in through your web browser, create visual narratives using templates and a drag-and-drop editor, and export your work as images or PDFs. The service is available to Malaysian users in English, with support handled through email and an online help centre.

Pricing and plan structure for malaysian users

Storyboard That uses USD pricing on its global store, but Malaysian users pay in MYR (RM) depending on their payment method and card issuer exchange rates. Below is an approximate breakdown of what you can expect to pay:

Key features you lose when you cancel

The paid Individual Edition removes limits on storyboard creation, gives you up to 100 cells per storyboard, full layout access, and removes all watermarks from your exports. You also gain priority customer support and access to all premium templates.

Teams Edition adds project folder organisation, user management dashboards, and team collaboration features. This matters for your cancellation decision: if your school project, client work, or internal training materials depend on these exports, you must download and save your storyboards before you cancel. Once your subscription ends, you lose access to premium export options and cannot create new storyboards beyond the free tier limits.

Your consumer rights when cancelling Storyboard That in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you purchase services online, including subscription software. This law gives you specific rights when cancelling Storyboard That.

Key protections under malaysian consumer law

The Consumer Protection Act 1999 requires that any service you pay for must be delivered as described. If Storyboard That fails to deliver the promised features or cancels your access without warning, you have grounds to dispute the charge with your bank or credit card issuer.

Additionally, the law protects you against unfair contract terms. If Storyboard That attempts to charge you after you cancel, or locks you into a contract with hidden renewal terms, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) in Malaysia.

Pro tip: Keep screenshots of your cancellation confirmation and all billing receipts. These documents are your evidence if you need to dispute a charge or file a consumer complaint later.

Refund eligibility and timeframes

Storyboard That's help centre states that users can cancel at any time before their billing cycle renews, with no cancellation fee. However, refund eligibility depends on how long you have used the service.

The company's documented refund policy covers two scenarios: a 30-day money-back guarantee from your purchase date if you are unsatisfied, and a two-week refund window if you subscribed but have not used the service. You must contact support at [email protected] to request a refund within these windows. Storyboard has no obligation to refund you beyond these periods under their standard terms, but if your bank detects unauthorised billing after cancellation, you can dispute it through your financial institution.

How to cancel Storyboard That step-by-step

Storyboard That does not offer a single-click cancellation button in your account settings. The process requires you to contact their support team directly, but Stopee is here to guide you through it clearly.

Before you cancel: essential preparation

The most common cancellation mistake is not preparing your files and billing records beforehand. You must take these steps before you contact support:

1. Export and download all active storyboards
   • Log in to your account
   • Click on each storyboard you need to keep
   • Use the "Download" or "Export" button to save as PNG, PDF, or other formats
   • Save files to your computer or cloud storage (Google Drive, OneDrive)
2. Screenshot your current plan and renewal date
   • Go to your account settings or "My Subscription"
   • Take a full screenshot showing your plan name, renewal date, and billing amount
   • Note the date and time you took the screenshot
3. Locate your last invoice or billing statement
   • Find the charge on your credit card or bank statement
   • Note the amount, date, and transaction ID
   • Download any invoice email from Storyboard That
4. Record your subscription source
   • Note whether you subscribed through the Storyboard That website, Apple App Store, or Google Play Store
   • This matters because app store subscriptions cancel differently

Cancellation method 1: email support (website subscribers)

If you subscribed directly through the Storyboard That website, email cancellation is the documented method. This is the clearest route because you create a written record of your request.

1. Open your email client and compose a new message to [email protected]
2. Use this subject line: "Cancel my Storyboard That subscription"
3. Write your message clearly:
   • Your full name and account email address
   • Your subscription plan (Individual Edition or Teams Edition)
   • Your billing cycle renewal date
   • A simple statement: "I would like to cancel my subscription effective immediately" or "I would like to cancel before my next renewal on [date]"
   • Optional: briefly explain why you are cancelling (this helps Storyboard That improve)
4. Include a screenshot of your account plan page or last invoice as an attachment
5. Send the email and save a copy to your own files
6. Wait for a response (Storyboard That typically replies within 24-48 hours)
7. When they confirm cancellation, request written confirmation and save their reply

Warning: Do not delete your account through "My Settings" or "Delete My Account" at the same time. Account deletion is separate from subscription cancellation, and deleting your account may actually prevent support from processing your cancellation refund.

Cancellation method 2: app store subscriptions (Apple or google)

If you subscribed through the Apple App Store or Google Play Store on your phone, you must cancel through that platform, not through the Storyboard That website. This is because the app store handles your billing, not Storyboard That directly.

For Apple App Store (iPhone or iPad):

1. Open the App Store app on your Apple device
2. Tap the profile icon in the top right corner
3. Tap "Subscriptions"
4. Find and tap "Storyboard That"
5. Tap "Cancel Subscription"
6. Follow the on-screen prompts to confirm cancellation
7. Screenshot the cancellation confirmation screen

For Google Play Store (Android):

1. Open the Google Play Store app on your Android device
2. Tap the menu icon (three horizontal lines)
3. Tap "Subscriptions"
4. Find and tap "Storyboard That"
5. Tap "Cancel subscription"
6. Select your cancellation reason (optional)
7. Confirm the cancellation
8. Screenshot the cancellation confirmation screen

Pro tip: After you cancel through the app store, send a separate email to [email protected] confirming that you have cancelled your app store subscription. Include your order ID from the app store and the screenshot of your cancellation confirmation. This ensures both systems are aligned and reduces the risk of accidental double-billing.

What happens after you cancel

Cancellation can feel confusing because the timing of access loss varies. Understanding the exact sequence prevents you from losing work or being charged unexpectedly.

Immediate effects and access windows

When you cancel Storyboard That, your access does not stop instantly. You retain full access to your premium features until the end of your current billing cycle. This means if your renewal date is in 3 weeks, you can continue creating and exporting storyboards for those 3 weeks, and then your access drops to the free tier after your subscription formally ends.

After your subscription ends, you can still log in to your account and view your existing storyboards, but you lose the ability to export them without watermarks, create new premium storyboards, or access advanced templates. Your free tier access is unlimited in terms of login access, but limited in creation features.

What you must do before access ends

Because your premium access ends on a fixed date, you have a finite window to export and save your work. Do not wait until the last day. Instead, download all storyboards at least 5 days before your renewal date. This gives you a safety margin in case of technical issues or forgotten files.

Log in monthly to check for storyboards you missed. If you share projects with team members or students, download their copies too if you own the intellectual property. Once you lose premium access, re-exporting or editing becomes difficult.

Refunds and money-back guarantees

Refund eligibility depends entirely on how long you have used the service and when you request it. Stopee recommends you understand the exact timeline before you expect money back.

Two refund windows

Storyboard That offers two documented refund scenarios:

30-day money-back guarantee: You can request a full refund of your subscription fee if you are unsatisfied, provided you request it within 30 days of your initial purchase. This applies to your first charge only, not subsequent renewals.

Two-week unused service policy: If you subscribed but have not actively used the service (no storyboards created or exported), you can request a refund within 2 weeks of the charge date. "Unused" means you have not logged in or created content; simply having an account does not qualify.

Beyond these windows, Storyboard That has no obligation to refund you under their standard terms. However, if you believe you were charged after cancellation, or if the company failed to stop billing, you have the right to dispute the charge with your bank under Malaysian consumer law.

How to request a refund

1. Email [email protected] with the subject "Refund request for Storyboard That subscription"
2. Include your account email, the charge date, the amount charged, and your reason for the refund request
3. Reference the 30-day or two-week policy as appropriate
4. Attach screenshots of your billing statement and account creation date
5. Request a written confirmation of refund eligibility or denial
6. Allow 5-7 business days for a response
7. If they deny your refund and you believe it violates consumer law, escalate to your bank's dispute department

Warning: Refunds are not automatic. You must request them explicitly within the stated timeframe. If you cancel and say nothing about a refund, Storyboard That will not offer one unprompted.

Common mistakes when cancelling Storyboard That

Cancellation frustration usually comes from simple missteps that are entirely preventable. Stopee has seen countless users regret not reading this section first.

Mistake 1: deleting your account before cancelling your subscription

Many users click "Delete My Account" thinking this will end their subscription. It does not. Account deletion only removes your profile and data; your subscription continues to renew and charge your card. You must cancel the subscription first, then delete your account separately, if you want to.

To recover from this: contact [email protected] immediately, explain that you accidentally deleted your account while still subscribed, and ask them to cancel the subscription and reverse any charges incurred after deletion. Include your account email address and the date you deleted the account.

Mistake 2: not exporting storyboards before cancellation

Once your premium subscription ends, you lose watermark-free exports. If you have client work or school projects in Storyboard That, you must download them while you still have access. There is no way to recover them after your subscription lapses without re-subscribing.

Mistake 3: forgetting which platform you subscribed through

If you subscribed through the Apple App Store but you try to cancel through the Storyboard That website, nothing happens. The website cannot cancel app store subscriptions. You must cancel through the app store itself, or your billing will continue.

Pro tip: Check your email inbox for your original receipt. Look for emails from "Apple" or "Google Play" if you subscribed through an app store, or from "Storyboard That" if you subscribed directly. The sender tells you which platform to cancel through.

Mistake 4: not requesting refund confirmation in writing

If support emails you back saying "OK, we will cancel," that is not a formal confirmation. Ask them explicitly: "Please confirm in writing that my subscription is cancelled effective [date] and whether I am eligible for a refund." This written confirmation protects you if they charge you again by mistake.

Mistake 5: cancelling too close to your renewal date

If your renewal date is tomorrow and you email support today, there is a risk the charge processes before support processes your cancellation. Cancel at least 3-5 days before your renewal date to allow support time to respond and act.

Checklist for cancelling Storyboard That

Use this checklist to ensure you do not miss any step. Stopee recommends you complete all items before you contact support.

Contact details and escalation for malaysia

Storyboard That does not maintain a physical office or mailing address in Malaysia. All cancellation and customer service requests must be handled through their global support channels.

How to reach Storyboard That support

Email (primary method): [email protected]

This is the only direct contact method published by Storyboard That. Emails are typically answered within 24-48 hours. Include your account email, subscription plan, and renewal date in every email for faster resolution.

Parent company mailing address (USA): Storyboard That is owned by Incredio, LLC. You can send formal letters or complaints to their US headquarters if email support does not resolve your issue. However, this is slow and should only be used as a last resort after email support has failed.

Escalation in malaysia if Storyboard That refuses to cancel

If Storyboard That refuses to cancel your subscription or continues to charge you after you have requested cancellation, you have consumer protection rights in Malaysia.

File a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP): You can lodge a formal complaint at consumer.kpdnhep.gov.my or contact your state consumer affairs office. Include screenshots of your cancellation request email, Storyboard That's responses, and evidence of unwanted charges. KPDNHEP can investigate and force the company to comply with Malaysian consumer law.

Dispute the charge with your bank: If Storyboard That charges you after cancellation, contact your bank or credit card issuer immediately. Malaysian banks are required to investigate disputed charges within 30 days. You have the right to reverse unauthorised charges under the Banking and Financial Institutions Act 1989.

Stopee tip: Keep all correspondence with Storyboard That and your bank. These documents are your proof if you need to escalate further.

Is it time for you to cancel Storyboard That?

Cancellation makes sense if you no longer create storyboards regularly, if the cost no longer fits your budget, or if you have completed your school project or campaign. It also makes sense if you find free alternatives (like Canva or Adobe Express) that meet your needs without subscription fees.

Cancellation does not make sense if you use Storyboard That weekly for teaching, client work, or ongoing creative projects. The watermark-free exports and template library are genuinely useful for professionals, and the monthly cost is small if you use the tool regularly.

Stopee's advice: calculate your actual usage. If you have not created a new storyboard in 3 months, cancel. If you create at least two storyboards per month, the subscription pays for itself in professional quality.

Your next step: cancel with confidence

Cancelling Storyboard That is straightforward once you know the process. Export your files, gather your billing records, send a clear email to support, and wait for confirmation. Most cancellations are processed within 48 hours, and you keep access until your renewal date passes.

Stopee has helped thousands of consumers cancel software subscriptions without losing work or being caught in unwanted charges. Follow this guide, save your confirmation emails, and you will avoid 99 per cent of cancellation problems.

The key is preparation. Download your storyboards today, send your cancellation email today, and keep your confirmation. You are in control of your subscription, not the other way around. Take action now, and reclaim your monthly budget.