Manage Storyblocks

How to cancel Storyblocks in malaysia and avoid unwanted charges

What Storyblocks is and why malaysians are signing up (then cancelling)

Storyblocks is a subscription platform for stock media-videos, music, sound effects, photos, vectors, and templates. The company operates from Arlington, Virginia in the United States, which means support is entirely online and there is no Malaysia-based office to call. For Malaysians cancelling, that matters: you handle everything through email and your account dashboard, not a phone line.

Many Malaysian creators, video editors, and social media managers sign up because the unlimited download model sounds like great value. You pay one monthly or annual fee and access millions of assets for client work, YouTube channels, or marketing campaigns. But if you have landed here after a surprise renewal charge, you are not alone lah. Storyblocks complaints often centre on unclear cancellation instructions and unexpected charges after the subscription supposedly ended.

What you actually get with a Storyblocks subscription

The service offers tiered access to its media library. Higher plans unlock 8K, 4K, and HD video footage, motion templates, AI Toolkit features, music, and sound effects. The value proposition is simple: unlimited downloads for a flat recurring fee instead of paying per-asset. There is no free trial-Storyblocks does not offer one-so you start paying immediately upon signup.

Storyblocks handles billing in USD by default. If your bank statement shows foreign currency charges, that is normal; your Malaysian bank may also apply a currency conversion fee depending on your card issuer. This is one reason cancellation becomes urgent for users who feel they are overpaying.

How Storyblocks operates in malaysia

There is no Malaysia-specific Storyblocks office, no local postal address for cancellation requests, and no published phone support. If you need to cancel or dispute a charge, you contact [email protected] via email. The subscription renews automatically on your billing date unless you cancel beforehand. You can cancel at any time, but you must do it before the next renewal date to avoid being charged again.

Stopee has reviewed dozens of Storyblocks cancellation complaints from Malaysian users, and the most common frustration is not knowing where to find the cancel button in the account dashboard. We have built this guide to make that process crystal clear.

Why you should cancel Storyblocks (and when it makes sense to stay)

Understanding whether cancellation is right for you helps you avoid regret later.

Reasons to cancel Storyblocks

• You no longer need unlimited stock media for projects.
• You have switched to a competitor like Envato Elements, Shutterstock, or Adobe Stock.
• The monthly or annual cost is straining your budget.
• You have downloaded what you need and can source content elsewhere.
• A free alternative (like Pexels or Pixabay) now suits your workflow.
• Charges keep appearing on your statement after you thought you had cancelled.

Reasons to keep Storyblocks

• You use stock footage or audio weekly for client work or content creation.
• The unlimited model saves you money compared to per-asset purchases.
• You rely on AI Toolkit features for template customisation.
• Renewal is within 30 days and pausing temporarily is not an option.

Pro tip: Before you cancel, download any assets you still need from your account. Once your subscription ends, you lose access to download anything new-though you can still use downloaded files.

How to cancel Storyblocks step by step

Cancellation depends on where you subscribed: the Storyblocks website, Apple App Store, or Google Play. Each method requires cancellation in the same place you signed up.

Cancel Storyblocks through the website

If you subscribed directly on storyblocks.com, this is your cancellation route.

1. Log in to your Storyblocks account at storyblocks.com.
   • Use the email address and password you registered with.
   • If you have forgotten your password, use the password reset link on the login page.
2. Click your profile icon or account menu (usually top right of the screen).
   • Look for "Account," "Account settings," or "Profile."
3. Navigate to the subscription or billing section.
   • This may be labelled "Subscription," "Billing," "Plan," or "My plan."
4. Find the option to cancel your subscription.
   • Click "Cancel subscription," "Cancel plan," or "End subscription."
   • You may see a retention offer or discount code-this is normal dark pattern behaviour. If you are sure you want to cancel, click through.
5. Confirm the cancellation when prompted.
   • You will see a final warning that your subscription ends on a specific date. Read this carefully.
   • Confirm by clicking the final "Yes, cancel" or "Confirm cancellation" button.
6. Take a screenshot of the cancellation confirmation page.
   • Save this for your records-you will need it if a dispute arises.
7. Check your email for a cancellation confirmation message from Storyblocks.
   • You should receive this within minutes of submitting your cancellation.
   • Warning: If you do not receive an email confirmation within 15 minutes, log back in and verify that the subscription shows as "Cancelled" or "Ending on [date]." If it still shows active, the cancellation may not have gone through.

Cancel Storyblocks via apple app store

If you subscribed through an Apple device (iPhone or iPad), you must cancel through the App Store, not the Storyblocks website.

1. Open the Apple App Store on your iPhone or iPad.
   • Do not open the Storyblocks app itself.
2. Tap your profile icon (bottom right corner).
   • This is the circular icon showing your Apple ID photo or initial.
3. Tap "Subscriptions."
4. Find Storyblocks in the active subscriptions list.
   • If you do not see it listed, scroll down-it may be under "Expired subscriptions."
5. Tap Storyblocks to open the subscription details.
   • You will see your plan name, renewal date, and price.
6. Tap "Cancel subscription" or "Cancel [plan name]."
   • Confirm the cancellation when prompted.
7. Verify the status changes to "Cancelled" or "Expires on [date]."
   • Warning: The App Store may ask if you want to downgrade to a free plan instead of cancel. Only do this if you want to keep limited access-downgrading is not the same as cancelling.

Cancel Storyblocks via google play

If you subscribed through a Google account or Android device, cancel through Google Play.

1. Open Google Play on an Android device or visit play.google.com on a web browser.
   • If using a browser, log in with the Google account linked to your Storyblocks subscription.
2. Tap or click your profile icon (top right).
   • On mobile, this is usually a circular icon with your initial or profile photo.
3. Select "Payments and subscriptions" or "Manage subscriptions."
4. Find Storyblocks in your list of active subscriptions.
   • Tap or click it to see details.
5. Tap or click "Cancel subscription."
   • Google Play will ask why you are cancelling-this is optional feedback. You can skip it.
6. Confirm the cancellation when prompted.
   • You will see a confirmation message with your final billing date.
7. Verify the status changes to "Cancelled" or "Expires on [date]."

Pro tip: Whether you cancel via website, App Store, or Google Play, always take a screenshot of the final confirmation page. Stopee has helped thousands of consumers dispute unexpected renewal charges by providing this evidence to their card issuer or bank.

What happens after you cancel Storyblocks

Cancellation is not instant-your subscription runs until the end of your current billing period.

Your subscription timeline after cancellation

• Immediately after cancelling: Your account status changes to "Cancelled" or "Ending on [date]." You can still download assets until that end date arrives.
• On your renewal date: No new charge appears on your bank statement. If a charge does appear, this is a billing error and requires immediate escalation.
• After the end date: You lose access to download new assets. Assets you have already downloaded remain yours and can still be used in projects.
• Unexpected charge after cancellation: If you see a charge after your cancellation date, contact [email protected] immediately with your confirmation screenshot.

Protecting yourself from post-cancellation charges

Many users cancel, forget about it, then see a charge months later and assume Storyblocks "forgot" they cancelled. In reality, a failed cancellation or a subscription that renewed before the cancellation took effect is usually the cause.

Stopee recommends this post-cancellation routine:

• Set a phone calendar reminder for your original renewal date. Log into your Storyblocks account that day to confirm no charge has appeared.
• Check your bank statement weekly for the first month after cancellation.
• If you see an unexpected charge, gather your cancellation confirmation screenshot and contact your bank immediately-do not wait for Storyblocks to reply.
• Your Malaysian bank is required under Bank Negara Malaysia (BNM) guidelines to investigate unauthorised transactions within 30 days of your report.

Refunds and chargebacks explained

If Storyblocks has charged you after cancellation, your options depend on timing and circumstances.

Getting a refund from Storyblocks

Email [email protected] with the subject line "Refund request for unwanted renewal charge" and include:

• Your account email address.
• The charge date and amount.
• A screenshot of your cancellation confirmation.
• A screenshot of the unexpected charge from your bank statement.
• A brief explanation: "I cancelled my subscription on [date] but was charged again on [date]."

Storyblocks typically responds within 5 to 7 business days. If they approve, the refund appears in your account within 14 days and takes another 3 to 5 days to reach your bank.

Disputing charges through your bank

If Storyblocks refuses to refund or does not respond within 10 business days, escalate to your bank. Malaysian banks handle chargeback disputes under BNM guidelines, and you have strong consumer protection here.

Contact your bank and request a chargeback (also called a dispute or reversal). Provide:

• Your cancellation confirmation screenshot.
• Evidence you cancelled (account screenshot, email confirmation).
• The charge date and amount.
• Your Storyblocks account email.

Your bank will escalate this to Storyblocks' payment processor. Most chargebacks in Malaysia resolve in favour of the consumer within 30 to 60 days because the burden of proof falls on Storyblocks to show you authorised the charge after cancellation.

Your consumer rights and malaysian law

Cancellation and refund disputes fall under the Consumer Protection Act 1999, which protects all Malaysian consumers purchasing from foreign online services.

Key consumer rights you have

• Right to cancel: You can cancel any subscription at any time before the next renewal date. No reason is needed.
• Right to a refund: If Storyblocks charges you after you have cancelled, you are entitled to a refund of that charge.
• Right to clear information: Storyblocks must clearly disclose the renewal date and cancellation method before you pay. Unclear terms breach the Consumer Protection Act 1999.
• Right to dispute: If Storyblocks refuses to refund, your bank must investigate and issue a chargeback within 30 days of your report.

Escalation if Storyblocks ignores you

If Storyblocks does not respond to your cancellation or refund request within 10 business days, you can escalate to:

• Your bank's customer service: File a chargeback dispute (fastest route).
• Bank Negara Malaysia (BNM): Lodge a consumer complaint at bnm.gov.my if your bank fails to help.
• Federation of Malaysian Consumer Associations (FMCA): fmca.org.my can mediate if you need third-party support.

Stopee always recommends the chargeback route first-it is faster, more reliable, and requires less documentation than regulatory complaints.

Common mistakes that lead to failed cancellations

Cancellation feels simple until it goes wrong. These are the errors we see most often at Stopee.

Subscribing through one channel and cancelling in another

You signed up through Google Play but tried to cancel on the Storyblocks website. The website cancellation does not work because Storyblocks does not control the subscription-Google Play does. The result: your subscription keeps renewing. Always cancel in the same place you subscribed.

Not waiting for a confirmation email

You click "cancel" and assume it is done. But if you do not receive a confirmation email within 15 minutes, the cancellation may not have processed. Log back in to verify your subscription shows as "Cancelled" or "Ending on [date]."

Cancelling too close to the renewal date

You cancel on day 29 of your monthly cycle. On day 30, Storyblocks still charges you because the renewal was already in the payment queue. Cancel at least 3 to 5 days before your renewal date to be safe.

Deleting the app instead of cancelling the subscription

Removing the Storyblocks app does nothing-the subscription is tied to your account and payment method, not the app. The charge will still appear unless you actively cancel the subscription.

Not checking your bank statement for 2 months

If a renewal charge appears after you cancelled, the longer you wait to dispute it, the harder it becomes. Check your statement weekly for the first month post-cancellation. Stopee recommends filing a chargeback within 7 days of the unexpected charge for fastest resolution.

Pricing and plan comparison for informed decisions

Understanding what you are paying for helps you decide whether cancellation is the right move.

Pro tip: If you are paying in Malaysian Ringgit, Storyblocks may apply currency conversion fees on top of the USD price. A USD 20 monthly plan could cost you RM 95 to RM 105 depending on the exchange rate and your bank's markup. Calculate the actual MYR cost before deciding whether the annual plan saves you money.

Cancellation checklist: do not skip these steps

Use this checklist every time you cancel to avoid post-cancellation charges and disputes.

• Confirm your renewal date (check your account or last invoice).
• Take a screenshot of your current subscription status (plan name, renewal date, price).
• Identify where you subscribed (website, App Store, or Google Play).
• Cancel in the same location you subscribed.
• Wait for a cancellation confirmation email (should arrive within 15 minutes).
• Take a screenshot of the final cancellation confirmation page.
• Log back into your account and confirm the subscription status shows "Cancelled" or "Ending on [date]."
• Save the cancellation email and screenshots in a dedicated folder for future reference.
• Set a phone reminder for 3 days before the original renewal date to check your bank statement.
• Check your bank statement on the renewal date to confirm no charge appears.
• If a charge appears, immediately contact your bank for a chargeback dispute (do not wait for Storyblocks to reply).

Alternatives to Storyblocks for malaysian creators

If you are cancelling because Storyblocks no longer suits your needs, these alternatives may work better for you.

Contact and escalation information for Storyblocks

If cancellation fails or disputes arise, use these contact details.

Storyblocks customer support details

• Email support: [email protected] (response time: 5 to 7 business days).
• Official website: storyblocks.com (no Malaysia-specific office).
• Help centre: help.storyblocks.com (self-service cancellation and billing guides).
• Physical address: Storyblocks, Inc., Arlington, Virginia, United States. (No Malaysia-based office; Malaysian cancellations are handled via email only.)

Malaysian escalation contacts if Storyblocks does not help

• Your bank's dispute department: Call the number on the back of your card and request a chargeback for "subscription charged after cancellation."
• Bank Negara Malaysia: bnm.gov.my (consumer complaints and payment system issues).
• Federation of Malaysian Consumer Associations: fmca.org.my (free mediation for consumer disputes).

Stopee strongly recommends filing a bank chargeback as your first escalation step-it is faster than regulatory complaints and does not require Storyblocks to cooperate.

Final thoughts: cancelling Storyblocks does not have to be stressful

You now have a clear roadmap for cancelling Storyblocks safely, protecting yourself from unwanted charges, and escalating disputes if they arise. The most important steps are simple: cancel in the place you subscribed, save your confirmation screenshot, and check your bank statement on the renewal date.

If Storyblocks charges you after cancellation, do not panic. Your Malaysian bank is required by law to investigate chargeback disputes within 30 days, and the burden of proof falls on Storyblocks. Most chargebacks resolve in your favour when you provide a cancellation confirmation screenshot.

Stopee has helped thousands of consumers cancel subscriptions, dispute unwanted charges, and recover refunds. Whether you are cancelling Storyblocks today or another service next week, remember: you have rights, you have leverage, and you are in control. Use this guide, follow the steps, and keep your evidence. Stopee is here to make sure your cancellation actually sticks.