Manage Storyblocks

How to cancel your storyblocks subscription in the UAE and protect your rights

Understanding storyblocks and why you might cancel

Storyblocks is a subscription-based media library that grants you access to royalty-free stock footage, audio tracks, images, and creative templates. You download these assets for use in commercial and personal projects, with the subscription providing a commercial license for the paid period.

Many content creators, filmmakers, and marketers in the UAE use Storyblocks to accelerate their production workflow. However, subscription costs add up quickly, and if your creative needs have changed or you've found alternative tools, cancelling makes sense. This guide walks you through every cancellation method, refund reality, and your consumer rights under UAE law. At Stopee, we believe you deserve clarity and control over your subscriptions.

Common reasons to cancel storyblocks

You might cancel because you've completed your project, switched to a competitor platform, or simply want to reduce monthly expenses. Perhaps you discovered that free alternatives meet your needs, or your usage has dropped significantly. Whatever your reason, cancelling promptly prevents unnecessary charges and keeps your finances organised.

Key subscription details

Storyblocks charges vary by plan and region. The platform operates through multiple storefronts: the main website (storyblocks.com), Apple App Store (for iOS), and Google Play (for Android). Your subscription terms and cancellation procedures differ slightly depending on where you purchased. Stopee recommends checking your billing statement to confirm your purchase channel before you proceed.

Your consumer rights in the UAE

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) protects your right to cancel distance contracts, including digital subscriptions, within 14 calendar days of purchase or from the date the subscription begins-whichever is earlier. This is a mandatory cooling-off period that applies even if Storyblocks' terms suggest otherwise.

What the law guarantees you

Under UAE consumer protection rules, you have the right to cancel without penalty or additional cost during the 14-day withdrawal period. After that window closes, Storyblocks' standard policy applies: no prorated refunds for unused time. However, Stopee advises documenting your cancellation request with a timestamp, as this becomes evidence if a dispute arises.

If Storyblocks refuses to acknowledge your cancellation request or continues charging after you've cancelled, you can escalate to the UAE Ministry of Economy (moec.gov.ae) or your local consumer authority. Keep all receipts, email confirmations, and account screenshots.

Refund rights during the cooling-off period

If you cancel within 14 days of your subscription start date, you are entitled to a full refund of any payments made. Storyblocks must process this refund within 14 days of receiving your cancellation notice. This right overrides any "no refund" clause in their terms of service.

How to cancel storyblocks: step-by-step by platform

Your cancellation process depends on where you purchased your subscription. Below, we outline the exact steps for each platform so you cancel correctly on your first attempt.

Cancel via the storyblocks website (fastest method)

Cancelling directly through your Storyblocks account is the fastest and most direct route. You avoid third-party app store delays and maintain full control of your cancellation record.

1. Open a web browser and go to storyblocks.com.
   • Ensure you use the same email address associated with your paid subscription.
2. Click on your account icon (top right) and select Account or Settings.
   • If you see a profile menu, look for "Account" or "Subscription" options.
3. Navigate to Subscription, Billing, or Plan Management.
   • This section displays your active plan, renewal date, and payment method.
4. Locate your active subscription and select Manage Subscription or Cancel Plan.
   • Read any final warning messages; Storyblocks may offer a discount to keep you.
5. Confirm your cancellation when prompted.
   • Pro tip: Take a screenshot of the confirmation page showing cancellation success. Save this as proof.
6. Check your email for a cancellation confirmation from Storyblocks within 24 hours.
   • If no email arrives, log back in and verify your subscription status changed to "Cancelled" or "Inactive."

Timing note: Cancel at least 48 hours before your next billing date to avoid the renewal charge. If you cancel after renewal has processed, your access continues until the end of the current billing period, and no refund is issued unless you're within the 14-day cooling-off window.

Cancel via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you must manage your subscription through Apple's ecosystem, not Storyblocks directly.

1. On your iOS device, open the Settings app.
   • Do not open the Storyblocks app itself.
2. Tap your Apple ID name at the top of the settings menu.
   • This might show as your name or email address.
3. Select Subscriptions.
   • A list of all active subscriptions appears.
4. Find and tap Storyblocks.
   • If you don't see it, swipe left on your screen to look for recent or completed subscriptions.
5. Tap Cancel Subscription.
   • Apple may offer you a discount or ask why you're leaving; these are optional.
6. Confirm the cancellation.
   • Your subscription remains active until the current billing period ends.

Warning: Storyblocks support cannot cancel App Store subscriptions on your behalf. You must use Apple's own system. Pro tip: Apple typically processes refund requests within 5 business days if you cancel within 14 days of purchase.

Cancel via google play (Android)

Android users who subscribe through Google Play must cancel through Google's subscription management interface.

1. Open the Google Play Store app on your Android device.
   • This is the official Play Store, not a third-party app.
2. Tap your profile icon (top right corner).
   • A menu will appear with account options.
3. Select Subscriptions or Manage Subscriptions.
   • Exact wording varies by device; look for the word "Subscriptions."
4. Find Storyblocks in the active subscriptions list.
   • If you've recently cancelled, it may appear under "Past subscriptions."
5. Tap Storyblocks and select Cancel Subscription.
   • Google Play displays your cancellation reason options; these are optional.
6. Confirm the cancellation.
   • Access continues until the end of your current billing period.

Pro tip: Google Play processes refunds within 48 hours for cancellations made within 48 hours of the charge. After that window, refunds depend on your original purchase reason and Google's discretion.

What happens after you cancel storyblocks

Cancelling doesn't mean immediate loss of access. Understanding the timeline prevents frustration and ensures you use your subscription fully before it expires.

Access and usage during the notice period

Once you cancel, your access continues until the end of your current billing period. If your renewal date is 30 days away, you retain full access to the entire Storyblocks library for those 30 days. Download all assets you need before the deadline arrives.

Your commercial license remains valid for any assets you downloaded during your paid subscription period. You can continue using those downloads in projects even after your subscription expires, provided you downloaded them while your subscription was active.

Account and download history

Your Storyblocks account remains accessible indefinitely unless you request account deletion. Your download history, project links, and saved collections stay in your account after cancellation. If you resubscribe later, you can access this history immediately.

To delete your account entirely, contact Storyblocks support separately. They may require you to confirm your identity and provide account details. This step is optional and distinct from cancellation.

Renewal and automatic charges

After cancellation confirmation, Storyblocks will not charge you again. Your subscription ends on the date shown in your account, and no automatic renewal occurs. Verify this by checking your account 2-3 days before the renewal date to confirm "Cancelled" or "Inactive" status.

Refund policy and getting your money back

Storyblocks' standard policy does not offer prorated refunds for unused subscription time. Once you pay, the full period's commercial license is granted. However, your 14-day cooling-off right under UAE law supersedes this policy if you act quickly.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of your subscription start date, contact Storyblocks support immediately and explicitly request a refund. Mention that you're invoking your right under UAE Federal Law No. 24 of 2006. Provide your subscription start date, account email, and order number.

Storyblocks must respond within 14 days and issue the refund to your original payment method. If they refuse, escalate to the UAE Ministry of Economy with documentation of your cancellation request and their refusal. Stopee has helped thousands of consumers recover funds by invoking their legal rights, and you have the same protections.

Refunds purchased through apple app store or google play

If you subscribed via App Store or Google Play, refund requests go to Apple or Google, not Storyblocks. Each platform has its own refund window:

• Apple App Store: 14 days from purchase for most cases; contact Apple Support directly at support.apple.com.
• Google Play: 48 hours from purchase for automatic refunds; after that, you must request a refund and explain your reason.

Storyblocks cannot override these platform policies. Contact the app store where you paid, not Storyblocks support, for platform refund requests.

Billing errors and exceptions

If you were charged twice, charged after cancellation, or charged an incorrect amount, document the error with screenshots of your account and billing statement. Email Storyblocks support with these details, and request an immediate correction. Reference your transaction date and order ID. Most billing errors are resolved within 5-7 business days.

Storyblocks pricing and plan comparison

Understanding Storyblocks' pricing structure helps you decide if the subscription aligns with your budget and needs.

Pro tip: AED prices reported here are approximate and region-adjusted from third-party sources. Storyblocks officially lists prices in USD. Log into your account or contact Storyblocks support to confirm exact local pricing in your currency. Stopee recommends checking the pricing page before you decide, as rates may change.

Common mistakes when cancelling storyblocks

Cancelling a subscription sounds simple, but small oversights can trap you in unwanted charges or missed refund opportunities. We've identified the most frequent mistakes so you avoid them.

Waiting too long to cancel

If you're on the fence about keeping Storyblocks, don't delay. Every day you wait brings you closer to the next billing cycle, and missing the 14-day refund window costs you money. Set a reminder on your phone now if you're thinking about cancelling. Cancelling 48 hours before renewal gives you the clearest path to avoid the next charge.

Cancelling from the wrong platform

This is the single most common error. If you subscribed via App Store but try to cancel on the Storyblocks website, nothing happens. Your subscription remains active because the account and billing are managed by Apple, not Storyblocks. Always cancel through the same platform where you made the purchase.

Forgetting to confirm the cancellation

Clicking "Cancel" is not the same as confirming the cancellation. Most platforms require a secondary confirmation button or email verification. If you don't complete this step, your cancellation is not finalised. Check your email for a confirmation message from Storyblocks, Apple, or Google within 24 hours. If none arrives, log back into your account and verify your subscription shows as "Cancelled."

Not requesting a refund during the cooling-off period

Cancelling your subscription does not automatically trigger a refund within the 14-day window. You must explicitly request one in writing. Email Storyblocks support, mention your subscription start date, and cite UAE Federal Law No. 24 of 2006. Passive cancellation alone won't secure your money back.

Ignoring account access after cancellation

Many people assume they lose access immediately after cancelling. This is untrue. You retain full access until the end of your billing period. Use this time to download every asset you need. Stopee encourages you to maximise the remaining access instead of leaving resources unused.

Storyblocks cancellation checklist

Use this checklist to ensure you complete every step correctly and document your cancellation.

• Identify where you purchased your subscription: Storyblocks website, Apple App Store, or Google Play.
• Log into the correct platform (not Storyblocks if you used an app store).
• Locate your subscription and select "Cancel" or "Manage Subscription."
• Confirm the cancellation when prompted.
• Take a screenshot of the confirmation message.
• Check your email for a cancellation confirmation within 24 hours.
• If you're within 14 days of purchase, send a refund request to Storyblocks support referencing UAE law.
• Download any remaining assets you need before the subscription expires.
• Verify your account status 2-3 days before the renewal date-it should show "Cancelled" or "Inactive."
• Monitor your next bank or credit card statement to confirm no charge appears.

When to keep your storyblocks subscription

Not everyone should cancel. If you create content regularly and use Storyblocks assets weekly, the subscription remains cost-effective. Annual plans offer 15-20% savings compared to monthly billing and lock in your rate for 12 months.

If your creative output has slowed but you anticipate ramping up again within 2-3 months, pausing the subscription temporarily might be better than cancelling. Contact Storyblocks support to ask about pause options before you cancel. Some platforms allow you to freeze billing without losing your account history.

Customer reviews and user experience

Storyblocks maintains a 4.5 out of 5 star rating across most review platforms. Users praise the extensive library, ease of use, and commercial licensing clarity. Common complaints centre on price increases after the first subscription year and difficulty reaching support teams.

Before you cancel entirely, check Storyblocks' renewal discount emails. Many subscribers receive 30-50% off second-year rates. If you're cancelling only because of cost, a discounted renewal might retain you for less than your current rate.

Contact information and escalation

If Storyblocks refuses to acknowledge your cancellation or continues charging after you've cancelled, contact support directly and document everything:

• Storyblocks support email: Check your confirmation email or visit storyblocks.com/support for the current support channel.
• Storyblocks support portal: Log into your account and navigate to Help or Support to submit a ticket with your issue.
• UAE consumer escalation: File a complaint with the Ministry of Economy (moec.gov.ae) if Storyblocks fails to respond within 14 days or refuses to honour your cancellation and refund rights.

When you contact support, include:

• Your account email and subscription ID.
• Screenshots of your subscription status before and after cancellation.
• Timestamps of your cancellation request and confirmation.
• Your payment method and last four digits of your card.
• Any refund request, with reference to the 14-day cooling-off period if applicable.

Your power as a consumer in the UAE

Your rights under UAE Federal Law No. 24 of 2006 are not optional suggestions-they are binding legal protections. Storyblocks, Apple, and Google all operate in a jurisdiction that enforces these rules. Never accept a refusal to cancel or refund without escalating to the Ministry of Economy. Stopee exists to remind you that you hold the power in this relationship. The company depends on your payment; you do not depend on their service.

Cancelling Storyblocks is straightforward when you know the exact steps and your rights. Follow the platform-specific instructions above, document your cancellation, and claim any refund due within 14 days. Stopee has guided consumers through thousands of subscription cancellations, and you now have the clarity and confidence to do the same. Take action today, secure your rights, and redirect your budget toward services you actually use.