Manage Storyblocks

How to cancel storyblocks and avoid hidden charges in the philippines

Understanding storyblocks and why you might want to cancel

Storyblocks is a subscription service that gives you unlimited access to a digital library of stock media. You download videos, music, sound effects, photos, vectors, and templates for creative projects. Footage Firm, Inc. operates the service, and while it works globally, pricing in the Philippines comes with hidden costs you should know about.

How storyblocks charges you

The service uses recurring billing. You choose a plan, your payment card gets charged on a regular cycle, and your subscription renews automatically unless you cancel it. This is the critical part: Storyblocks does not stop charging you just because you stop using it. Your account keeps renewing until you actively turn off auto-renewal.

Most Filipino users pay through a credit card, GCash-linked card, or Maya-linked card. The problem is currency conversion and bank fees. What looks like PHP 1,680.00 on your statement might vary depending on the daily exchange rate and your bank's markup. That discrepancy can catch you off guard.

Why cancelling matters if you live in the philippines

Support is available in English only, and there is no local payment processor or billing office. If something goes wrong, you must email support@storyblocks.com or use their web chat. That delay can cost you an extra month of charges if you miss a renewal deadline. At Stopee, we help thousands of Filipinos navigate this exact problem every month.

The real reason to cancel: if you are not actively downloading content every week, you are paying for access you do not use. A single month of Essentials (around PHP 1,680 equivalent) is more expensive than a one-time stock media purchase elsewhere.

Storyblocks pricing in the philippines

Exchange rates and bank fees make Storyblocks pricing unpredictable for Filipino users. Here is what you typically see on the Storyblocks website before conversion:

Why your actual charge differs from the listed price

The PHP amounts above are estimates based on the exchange rate on any given day. Your actual charge depends on your bank and the date you are charged. If the US dollar rises against the Philippine peso, your charge goes up. Add 1-3% for bank conversion fees, and you might pay PHP 50-100 more than expected.

This is not Storyblocks being deceptive, but it does mean you should assume your charge will be slightly higher than the estimated PHP amount shown online.

Your consumer rights when cancelling storyblocks

The Philippines Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. You have the right to terminate the agreement without penalty as long as you follow the company's stated cancellation process and cancel before the next renewal date.

What the law says about subscriptions

Under the Consumer Act, you have the right to cancel any subscription service with clear notice before the renewal date. Storyblocks must honor your cancellation and stop charging you. If they continue billing after a valid cancellation request, you can dispute the charge with your bank or card issuer.

The law also protects you from hidden auto-renewal charges. Storyblocks must make the renewal date obvious in your account, and you must have a clear, working cancellation method. At Stopee, we use these rights to hold companies accountable on your behalf.

What to do if storyblocks keeps charging you after cancellation

If you cancel but see another charge after 14 days, you have options. First, contact your bank or card issuer and report the unauthorized charge. They can dispute it on your behalf. Second, email support@storyblocks.com with screenshots of your cancellation confirmation and the disputed charge. Request a refund within 14 days of the charge.

If Storyblocks refuses to refund you after a valid cancellation, you can file a complaint with the National Consumer Commission (NCC) in the Philippines or escalate to the Bangko Sentral ng Pilipinas (BSP) if the issue involves unauthorized charges.

How to cancel storyblocks step by step

Cancellation on Storyblocks is straightforward if you know where to look. The key is to cancel at least 48 hours before your renewal date to avoid another charge.

Cancellation on the storyblocks website

If you signed up directly on storyblocks.com, follow these exact steps to cancel your account:

1. Go to storyblocks.com and log in with your email and password.
   • If you forgot your password, click "Forgot password?" and reset it using your email.
2. Click your profile icon or username in the top right corner.
   • On mobile, this may appear as a menu icon (three horizontal lines).
3. Select "Account settings" or "Subscription settings" from the dropdown menu.
   • The exact label depends on your account type, but it will mention "subscription" or "billing".
4. Find your active subscription and click "Cancel subscription" or "Turn off auto-renewal".
   • Read the renewal date shown. Make sure you are cancelling at least 48 hours before that date.
5. Confirm your cancellation by clicking the final "Cancel subscription" button.
   • Warning: Some browsers do not load this page correctly. If the button does not respond, refresh the page or try a different browser.
6. Save a screenshot of the cancellation confirmation page that appears.
   • Also look for a confirmation email from Storyblocks within 5 minutes. If you do not receive it, log back in and check that your subscription status changed to "Cancelled" or "Inactive".

What to do if the cancellation page gives an error

Sometimes Storyblocks subscription pages time out or return an error message. Do not assume the cancellation went through. Instead, follow these steps immediately:

1. Screenshot the error message and the date/time it appeared.
2. Email support@storyblocks.com with the subject line "Cancellation Request - [Your email address]".
   • Include the screenshot, your account email, and the date you tried to cancel.
   • Write: "I attempted to cancel my subscription on [date] but received an error. Please confirm my account has been cancelled and no further charges will be made after [your renewal date]."
3. Use the chat feature on storyblocks.com to report the issue simultaneously.
   • Pro tip: Chat is faster than email. Screenshot the chat conversation for your records.
4. Wait for a response confirming your cancellation. Storyblocks typically replies within 24 hours during business days.

Cancellation through a third-party platform

Some users purchase Storyblocks subscriptions through resellers or platforms like Appsumo, Setapp, or bundle services. If you signed up this way, you must cancel through the original platform, not Storyblocks directly.

1. Log into the platform where you purchased the subscription (e.g., Appsumo, Setapp).
   • Find your "My Purchases" or "Subscriptions" section.
2. Locate the Storyblocks subscription and click "Cancel" or "Manage subscription".
   • Follow that platform's cancellation process, which may differ from Storyblocks' own method.
3. Take a screenshot of the cancellation confirmation from the reseller.
   • Do not contact Storyblocks directly in this case. The reseller manages your billing, not Storyblocks.

What happens after you cancel storyblocks

Cancelling your subscription does not erase your downloads or projects immediately. Understanding the timeline helps you plan your next steps.

Your access timeline after cancellation

Once you cancel, your access continues until the end of your paid billing cycle. If your renewal date is 30 days away and you cancel today, you keep full access for those 30 days. On the renewal date, your access stops and you can no longer download new files.

Pro tip: Download any remaining files you need before the renewal date arrives. After that date, you lose access to your download library.

Your existing downloaded files remain on your computer forever. Cancelling only stops you from accessing the Storyblocks library. Projects you created using Storyblocks assets are still yours to use, edit, and publish.

Refunds and partial credits

Storyblocks does not offer prorated refunds for unused time. If you cancel mid-month, you do not get a credit for the remaining days. This is stated in their terms, but many users find it surprising. Under Philippine consumer law, you can request a refund if you cancel within 14 days of the charge, but after 14 days, Storyblocks is not required to refund the subscription fee.

If you just renewed and immediately realize you do not need the service, email support@storyblocks.com within 48 hours. Explain that you renewed by mistake and ask for a one-time courtesy refund. Some support agents grant this, though it is not guaranteed.

Common cancellation mistakes and how to avoid them

We hear the same frustrations from Stopee users over and over: they think they cancelled, a new charge appears, and panic sets in. These mistakes are completely avoidable if you know what to watch for.

Mistake 1: cancelling your account instead of turning off auto-renewal

Storyblocks has two separate actions: "Delete account" and "Cancel subscription". Many users delete their account and assume the subscription ends. It does not. Deleting your account may delete your download history and saved projects, but it does not stop the recurring charge.

Always cancel the subscription first through the subscription settings page. Only delete your account if you want your profile and history removed permanently.

Mistake 2: cancelling less than 48 hours before renewal

Storyblocks explicitly states you must cancel at least 48 hours before your renewal date. If you cancel on the renewal date itself or 12 hours before, your cancellation may not process in time and you will be charged again.

Check your renewal date in your account and set a phone reminder for 3 days before that date. Cancel on that reminder day, not on the last possible moment.

Mistake 3: not saving your cancellation confirmation

If a charge appears after cancellation and you have no proof, disputing it becomes much harder. Screenshot the cancellation confirmation page, save the confirmation email from Storyblocks, and write down the date and time you cancelled. Keep these for at least 30 days.

Mistake 4: relying on email confirmation alone

Storyblocks sends a confirmation email, but it can be delayed or end up in your spam folder. Do not wait for the email to confirm your cancellation worked. Log back into your account within 2 hours of cancelling and verify that your subscription status now shows "Cancelled" or "Inactive".

Checklist before and after cancelling storyblocks

Use this checklist to avoid surprises and stay organized during the cancellation process:

When to keep your storyblocks subscription

Cancellation is not always the right choice. If you use Storyblocks regularly for work or creative projects, the monthly cost may be worth it. Compare your options fairly.

Keep your subscription if

You download media from Storyblocks at least twice a week. You create videos, podcasts, or marketing content professionally. You value the time saved by not hunting for free stock media elsewhere. You need the 4K or 8K quality tiers for broadcast or commercial work. Your company budget covers the subscription as a business expense.

Cancel your subscription if

You download content fewer than twice a month. You can find suitable free alternatives like Pexels, Pixabay, or Unsplash. You are a casual hobbyist and do not need unlimited access. You have run out of project ideas or do not have upcoming work. You are unsure about the service and want to test it for free elsewhere first.

Contacting storyblocks if you need help

If cancellation does not work or you have billing questions, Storyblocks support can help. Here is how to reach them:

Support contact information

Email: support@storyblocks.com

Website chat: Available on storyblocks.com when you log in (look for the chat icon in the bottom right)

Mailing address: Footage Firm, Inc., Arlington, Virginia, United States (no local Philippines office)

Pro tip: Email takes 24-48 hours to receive a response. Use the chat feature if you need help urgently.

What to include in your support email

Write your subject line clearly: "Cancellation Issue - [Your Email Address]"

Include your account email, the date you tried to cancel, and whether you received a confirmation. Attach screenshots of your account settings and any cancellation attempt screens. Be specific about what you saw and what went wrong, rather than vague.

Keep your email to 100-150 words. Support agents read dozens daily and respond faster to concise requests.

How stopee can help you cancel storyblocks

If you are stuck or unsure about the cancellation process, Stopee has helped thousands of consumers in the Philippines cancel subscriptions successfully. At Stopee (stopee.com), our cancellation specialists understand the specific challenges Filipinos face with foreign subscription services. Exchange rate confusion, language barriers, and unclear cancellation pages are all problems we solve every day.

Stopee guides you through each step, checks your renewal date, helps you avoid the 48-hour trap, and ensures your cancellation actually went through. If Storyblocks refuses to cancel or keeps charging you, Stopee knows your consumer rights under the Consumer Act of the Philippines and can help you escalate the issue to the National Consumer Commission.

Visit Stopee (stopee.com) today and get a free cancellation review. We will tell you exactly what to do next, and if something goes wrong, we have your back. Stopee has helped thousands of consumers cancel subscriptions and avoid unexpected charges in the Philippines. You do not have to navigate this alone.