Manage Club Catch

How to cancel club catch subscription in the UAE (Catch.ae)

What is club catch and why you might want to cancel

Club Catch is a membership subscription service operated by Catch.ae that delivers curated boxes of beauty, fashion, and home products to your door on a recurring schedule. Members in the UAE receive themed collections at member-exclusive discounts, partnering with recognized brands across multiple categories.

If you have decided that Club Catch no longer suits your needs, your budget, or your lifestyle, you have every right to cancel. At Stopee, we understand that subscriptions can pile up quickly, and we're here to guide you through the cancellation process with clarity and confidence.

Common reasons to cancel club catch

You might be cancelling because the product selections don't match your preferences, the subscription cost has become unaffordable, you've accumulated unopened boxes, or you simply prefer to shop on your own schedule. Whatever your reason, cancellation is straightforward when you know the steps.

How subscriptions renew and what happens to your money

Club Catch bills you on a recurring cycle-typically monthly or quarterly, depending on your plan. If you don't cancel before your next billing date, Catch.ae will charge your payment method automatically. Cancelling stops future charges but does not reverse payments already made for the current period.

Your consumer rights in the united arab emirates

As a consumer in the UAE, you are protected by federal law and can demand transparency, fair billing practices, and remedies for unfair contract terms.

What the law says about subscriptions

Under UAE Consumer Protection Law (Law No. 24 of 2006), subscription services must clearly disclose renewal terms, billing amounts, and cancellation procedures before you purchase. If Catch.ae made cancellation difficult to find or did not inform you of renewal terms, that breach of transparency may entitle you to a refund or remedy.

You have the statutory right to cancel within 14 days of purchase if you are cancelling a distance contract (online purchase), even if you've used the product. This applies to your first box if it qualifies as a distance purchase.

Where to escalate if catch.ae refuses to cooperate

If Catch.ae ignores your cancellation request or refuses to stop billing, you can lodge a formal complaint with the General Authority of Consumer Protection (GACP) in your emirate or at the federal level. The GACP investigates unfair practices and can compel companies to refund consumers. Contact the GACP through the official UAE government portal or your local municipality office.

Stopee recommends documenting all your cancellation attempts (emails, screenshots, dates, and response times) before escalating to the GACP.

Cancellation methods for club catch

Catch.ae accepts cancellation through three main channels: email, live chat, and postal mail. Your choice of method depends on whether you subscribed via the app stores or directly through Catch.ae.

Cancelling if you subscribed through the app store or google play

If you signed up for Club Catch via Apple's App Store or Google Play Store, the subscription is managed by the store, not directly by Catch.ae. This means you must cancel within the store app itself, not by contacting Catch support. Deleting the Club Catch app does not cancel your subscription or stop billing.

Warning: Many consumers mistakenly believe that removing an app cancels the subscription. It does not. You must follow the cancellation steps within the store platform.

Cancelling direct catch.ae billing (website or catch account)

If you subscribed directly on the Catch.ae website or through a Catch account (not an app store), you can cancel via email, live chat, or postal mail. Email and live chat are the fastest methods and provide instant confirmation.

Step-by-step cancellation guide

Follow these instructions based on your subscription source to cancel Club Catch with confidence.

Cancelling on apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions (you may see "Media & Purchases" first, then tap "Subscriptions").
4. Find Club Catch in the list.
5. Tap Cancel subscription or Cancel subscription button.
6. Confirm by following the on-screen prompts.
7. You will see a confirmation message; take a screenshot for your records.

Pro tip: Your subscription will remain active until the end of your current billing cycle. You won't be charged again after that date.

Cancelling on google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Go to Payments and subscriptions.
4. Tap Subscriptions.
5. Select Club Catch from your active subscriptions.
6. Tap Cancel subscription or Unsubscribe.
7. Follow the confirmation prompts and save a screenshot of the cancellation confirmation.

Pro tip: Google Play will ask if you want to provide feedback on why you're cancelling. You can skip this, but feedback sometimes helps companies improve their service.

Cancelling via email (direct catch.ae subscriptions)

1. Open your email client and create a new message.
2. Address it to Catch.ae customer support (check your most recent billing email for the exact support address; commonly it is support@catch.ae or a similar variant).
3. In the subject line, write: "Subscription Cancellation Request - Club Catch".
4. In the body, include:
   • Your full name
   • Your registered email address with Catch.ae
   • Your subscription or order number (found on your billing email or account dashboard)
   • A brief statement: "I would like to cancel my Club Catch subscription effective immediately."
5. Send the email and note the date and time.
6. Keep the email in a folder for proof of your cancellation request.

Pro tip: Send your cancellation email 2-3 days before your next billing date. This gives Catch.ae time to process the request and prevents an accidental charge.

Cancelling via live chat (direct catch.ae subscriptions)

1. Visit catch.ae in your web browser.
2. Look for a chat icon or "Help" / "Contact us" button (usually in the bottom right corner or top navigation menu).
3. Click to open the live chat window.
4. Provide your full name and account email.
5. State clearly: "I want to cancel my Club Catch subscription."
6. The support agent will ask for your subscription or order number to locate your account.
7. Confirm the cancellation and request a screenshot or chat transcript showing the cancellation confirmation.

Pro tip: Live chat is often available during business hours (typically 9am to 6pm UAE time). If no agent is available, send an email instead.

Cancelling via postal mail (direct catch.ae subscriptions)

1. Write a formal letter on plain paper or official stationery including:
   • Your full name
   • Your registered email address
   • Your subscription or order number
   • The date of the letter
   • A clear statement: "I hereby request cancellation of my Club Catch subscription effective immediately."
2. Address the envelope to Catch.ae's customer service office (request the exact address from their website or a recent billing email).
3. Send the letter via registered post or courier to ensure proof of delivery.
4. Keep your receipt and proof of postage.
5. Wait 7-10 business days for processing.

Warning: Postal mail is the slowest cancellation method. If you want to avoid being charged on your next billing date, use email or live chat instead.

What happens after you cancel

Cancellation does not immediately end your access. Understanding what changes after you hit the cancel button helps you manage expectations and plan your purchase behaviour.

Your subscription access and final billing cycle

Once you cancel, no further charges will occur after your current paid period ends. You retain access to your Club Catch membership benefits and can receive your next scheduled box until the end of that billing cycle. After that date, your membership lapses automatically.

If you cancel mid-cycle (for example, on day 15 of a 30-day billing period), you are not entitled to a pro-rata refund for the remaining days unless local consumer law specifies otherwise. Your payment covers the full cycle regardless of when you cancel within it.

What happens to your account and data

Your Club Catch account login details and order history remain stored on Catch.ae's servers after cancellation unless you request account deletion. If you want your personal data removed entirely, contact Catch.ae support and explicitly ask for account deletion and data removal. Allow 30 days for processing.

You can re-subscribe to Club Catch at any time using the same account or a new one.

Refunds and your right to compensation

Refund eligibility depends on when you cancel and which billing method you used. Stopee helps you understand exactly what you're entitled to reclaim.

Refunds for app store and google play subscriptions

If you paid through Apple's App Store or Google Play Store, refunds are governed by those platforms' refund policies, not by Catch.ae. Apple typically offers refunds within 14 days of purchase if you request it directly through your account. Google Play allows refunds within 48 hours of purchase for most apps and subscriptions.

To request a refund from the App Store or Google Play, visit the store's help section, locate your Club Catch transaction, and select "Report a Problem" or "Request a Refund." The store will review your request and issue a refund to your original payment method if approved.

Pro tip: If Catch.ae fails to deliver boxes or sends you the wrong items, mention this in your refund request. Both app stores prioritize refunds for non-delivery or product quality issues.

Refunds for direct catch.ae billing

If you were billed directly by Catch.ae (not through an app store), refund eligibility is determined case-by-case. Catch.ae typically does not offer automatic refunds once a subscription period begins, but exceptions exist.

You may qualify for a partial or full refund if:

• You cancel within 14 days of your initial purchase (distance selling right under UAE law).
• Catch.ae failed to deliver your box within a reasonable timeframe.
• You received a damaged or incorrect box.
• Catch.ae's cancellation process was deliberately obstructed or hidden.

Contact Catch.ae support with details of your situation and request a refund. Document everything-emails, screenshots, and delivery dates. If Catch.ae refuses without valid reason, you have the right to escalate to the GACP.

Your statutory 14-day cooling-off period

Under UAE Consumer Protection Law, you have 14 days from the date you purchase or first receive a box to cancel and request a refund, even if you've opened or used the contents. This is your statutory "cooling-off" period and applies regardless of the company's own refund policy.

To exercise this right, contact Catch.ae in writing (email is acceptable) within 14 days and clearly state that you are exercising your cooling-off right. Return any unused items if the company requests it, and expect the refund within 30 days of your request.

Club catch subscription plans and pricing

Pricing and plan details vary and may change seasonally. Verify current pricing on your account or the official Catch.ae website before cancelling.

Available subscription tiers

Pro tip: Your most recent billing email or account dashboard shows your exact plan name, price, and next billing date. Use this information when you submit your cancellation request.

Common mistakes to avoid when cancelling

Cancellation should be simple, but small errors can delay the process or leave you vulnerable to surprise charges. We've seen hundreds of cancellation attempts go wrong, and we're here to help you avoid these pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Club Catch from your device does not cancel your subscription. Billing continues automatically. Always cancel through the app store (Apple App Store or Google Play) or contact Catch.ae directly via email or live chat before uninstalling the app.

Mistake 2: cancelling too close to your billing date

If you cancel the day before your next billing date, Catch.ae's system may not process the cancellation in time, and you'll be charged. Cancel at least 2-3 days before your renewal date to ensure the request is processed.

Mistake 3: not keeping proof of your cancellation request

If Catch.ae continues to bill you after cancellation, you need evidence that you requested cancellation. Always take screenshots of live chat confirmations, save cancellation emails, and note the date and time of your request.

Mistake 4: not checking your bank statement after cancellation

After cancelling, monitor your bank or credit card statement for the next 2-3 billing cycles. If an unexpected Club Catch charge appears, contact your bank immediately and dispute the transaction. Report the error to Catch.ae support in parallel.

Mistake 5: ignoring your rights under UAE law

You are not bound by Catch.ae's refund policy if it conflicts with your statutory rights. If Catch.ae refuses a legitimate refund (e.g., within your 14-day cooling-off period), escalate to the GACP rather than accepting their denial.

Checklist before you cancel club catch

Use this checklist to ensure you've covered all bases before submitting your cancellation request.

Contact information and postal address

If you need to contact Catch.ae for cancellation, refunds, or complaints, use the channels below.

Catch.ae contact methods

Check your most recent billing email for the current support email address, as company contact details may change. The live chat feature on catch.ae is typically available during business hours (Monday to Friday, 9am to 6pm UAE time).

For postal correspondence, request the official mailing address from Catch.ae support before sending any letters. Include your full name, account email, subscription number, and a clear cancellation or complaint statement.

Escalation to UAE consumer authorities

If Catch.ae does not respond to your cancellation request or refund claim within 10 business days, file a formal complaint with the General Authority of Consumer Protection (GACP):

• Visit the official UAE government consumer protection portal or contact your local municipality consumer protection office.
• Provide copies of all emails, cancellation requests, and billing evidence.
• State clearly what remedy you seek (cancellation, refund, or both).
• The GACP will investigate and contact Catch.ae on your behalf.

Final thoughts and next steps

Cancelling Club Catch is a straightforward process when you follow the correct steps for your subscription source and submit your request well before your next billing date. Whether you subscribed via an app store or directly through Catch.ae, you now have a clear path forward.

Remember your consumer rights under UAE law: you are entitled to transparent billing, a clear cancellation process, and a 14-day cooling-off period if you change your mind. If Catch.ae resists your cancellation or refund request, the GACP is your ally.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and stand up to unfair billing practices. Use this guide, keep your documentation organized, and reach out to consumer protection authorities if you encounter resistance. Your money and your rights matter, and Stopee is committed to ensuring you have the knowledge to claim both. Take action today, and reclaim control of your subscriptions.