Manage The Honest Company

How to cancel the honest company in the UAE: your complete guide to stopping subscriptions and understanding refunds

Understanding the honest company and why you might cancel

The Honest Company is a consumer-focused brand specialising in eco-friendly household and personal-care products, from nappies and wipes to skincare and baby essentials. Originally sold direct-to-consumer through honest.com and its mobile app, the brand has shifted its strategy in the UAE market.

The honest company's current status in the UAE

As of late 2025, The Honest Company has wound down its direct-to-consumer sales on honest.com and discontinued its mobile app. This means you can no longer place new orders or manage subscriptions directly through their website. However, select Honest products remain available in the UAE through third-party retailers including Carrefour UAE, Ubuy UAE, and Secondful.

If you held an active subscription before the shutdown, you need to understand your cancellation options and refund rights. That's where Stopee comes in: we help you navigate the cancellation process with clarity and confidence.

Common reasons to cancel

You might cancel because the product no longer suits your baby's needs, you've found a more affordable alternative, you're switching to a different brand, or you're concerned about the direct-to-consumer model's discontinuation. Whatever your reason, cancelling should be straightforward. Stopee is here to ensure you know exactly how to do it without confusion or delays.

Your consumer rights under UAE law

The UAE has consumer protection frameworks that safeguard your rights as a buyer, even when cancelling subscriptions or managing refunds.

Key protections and what they mean

Under UAE Law No. 24 of 2006 (Consumer Protection Law), you have the right to cancel purchases within 14 calendar days of receiving goods, provided they remain unopened and unused. This "cooling-off period" applies to distance contracts, including online purchases from honest.com.

Additionally, the UAE Ministry of Economy oversees consumer complaints and disputes. If The Honest Company refuses a legitimate cancellation or refund claim, you can escalate your complaint to the Ministry of Economy's consumer protection department.

When you use Stopee's resources, you gain access to these legal frameworks explained in plain language, empowering you to stand firm if a company resists your cancellation request.

What your rights cover

• Cancellation of orders within 14 days of receipt (if unopened and unused).
• Refunds to your original payment method within 30 days of acknowledgement.
• Protection against unfair contract terms or hidden charges.
• The right to escalate disputes to the Ministry of Economy if the company fails to respond.

How to cancel the honest company subscription step by step

Cancellation methods depend on whether your subscription was active before November 12, 2025, and whether you're cancelling directly or through a retailer.

Cancel via the subscriptions homepage (recommended method)

This is the fastest and most reliable way to cancel an active Honest Company subscription. You will receive an immediate email confirmation, creating a paper trail for your records.

1. Visit honest.com and log into your account using your email address and password.
   • If you've forgotten your password, click "Forgot Password" and follow the email link to reset it.
   • If you cannot access your account, proceed to the phone cancellation method below.
2. Navigate to your "Subscriptions" homepage or dashboard once logged in.
   • Look for a section labelled "Active Subscriptions" or "My Subscriptions."
   • You should see a list of any active subscription orders.
3. Find the subscription you want to cancel and click the pencil icon (edit icon) next to it.
   • If no pencil icon is visible, the subscription may have already ended or been cancelled.
4. Select "Cancel Subscription" from the options that appear.
   • The system may ask you to select a reason for cancellation (optional but helpful for feedback).
5. Confirm your cancellation when prompted.
   • Double-check the subscription details (product, next billing date) before confirming.
6. Wait for an email confirmation from The Honest Company to your registered email address.
   • This email serves as your proof of cancellation; save it or print it for your records.
   • Pro tip: screenshot the confirmation page immediately after clicking "Confirm" in case the email is delayed.

Important: auto-ending subscriptions and manual cancellation deadlines

If you purchased a nappy or wipes subscription before November 12, 2025, your subscription will automatically end on December 28, 2025. You do not need to cancel manually unless you want to stop receiving shipments before that date.

If you want to cancel before the auto-end date, use the online method above or contact The Honest Company's support team (see contact details at the end of this guide).

Warning: Do not assume your subscription has ended automatically. If you continue to receive charges after December 28, 2025, contact Honest support immediately and reference this auto-end date in your dispute. Stopee recommends documenting all communication for your records.

Cancel by phone (alternative method)

If you cannot access your online account, phone cancellation is a reliable backup. This method creates a verbal record, though Stopee recommends requesting written confirmation by email after the call.

1. Gather your account information: your email address, order number, or the card linked to your subscription.
2. Contact The Honest Company's customer support line via their website or customer service section.
3. Provide your details and clearly state you want to cancel your subscription effective immediately.
4. Ask the representative to send you a cancellation confirmation email.
   • Pro tip: note the representative's name and the date and time of your call.
5. Save the confirmation email along with your call notes.

What you must avoid: ineffective cancellation methods

Not all cancellation methods work, and using the wrong one could leave your subscription active.

• Email cancellation: The Honest Company does not accept cancellation requests via email or social media. Any cancellation messages sent through these channels may be ignored, and you could continue to be charged.
• App Store or Google Play cancellation: Because The Honest Company's direct-to-consumer app was discontinued, you cannot cancel subscriptions through Apple App Store or Google Play. This route will not work.
• Contacting third-party retailers: If you purchased through Carrefour UAE, Ubuy UAE, or Secondful, contact the retailer directly, not The Honest Company. Each retailer has its own return and cancellation policies.

What happens when you cancel: timeline and next steps

Understanding what occurs after you cancel ensures you're prepared for any charges or account changes that follow.

Billing and renewal after cancellation

When you cancel an active subscription, it stops future renewals and charges after your current billing period ends. If you cancel before your next charge date (typically listed in your account), your card will not be charged again.

For example, if your subscription renews on the 15th of each month and you cancel on the 10th, you will not be charged on the 15th. Your access to your subscription benefits continues until the end of the current billing cycle.

For subscriptions purchased before November 12, 2025, if you do not manually cancel, the subscription will auto-end and stop charging on December 28, 2025.

Account data and confirmation records

Your Honest account and purchase history remain on file after cancellation unless you request full account deletion. Keep the cancellation confirmation email for at least one year in case a billing dispute arises.

If you want to delete your account entirely, contact The Honest Company's support team and request account deletion. Ask for written confirmation once deletion is complete.

Stopee recommends keeping cancellation records indefinitely if the subscription involved recurring charges or refund claims.

Refunds and money-back policies explained

Refund eligibility depends on when you placed your order, the final-sale policy change, and whether you purchased directly or through a retailer.

Orders placed before november 24, 2025 (returns eligible)

Orders placed on honest.com before November 24, 2025, were eligible for return within 30 days of receipt, provided the items were unopened, unused, and in original condition.

• Refunds were issued to your original payment method.
• Refunds excluded shipping, handling, duties, and taxes.
• This policy applied to orders shipped within the contiguous United States; UAE orders may have had different terms depending on your shipping address at checkout.

Orders placed on or after november 24, 2025 (final sale, no returns)

Starting November 24, 2025, The Honest Company implemented a final-sale policy: orders are not eligible for returns or refunds once shipped. This is a significant change, and many customers were not aware of the policy shift.

Warning: If you placed an order after November 24, 2025, and the item arrived damaged or defective, contact The Honest Company immediately. While the final-sale policy technically prohibits returns, defective items may still qualify for replacement or partial refund under consumer protection law. Stopee advises documenting any damage with photos and contacting support within 7 days of receipt.

Refunds for subscriptions vs. one-time purchases

Cancelling a subscription does not automatically trigger a refund. Cancellation simply stops future charges. If you were already charged for an upcoming billing cycle and then cancel before that order ships, you may be eligible for a refund of that charge.

Contact The Honest Company support with proof of cancellation and the charge you wish to dispute. Reference your cancellation date and the charge date to establish a clear timeline.

Third-party retailer refunds (Carrefour UAE, ubuy UAE, secondful)

If you purchased Honest products through a third-party retailer, you cannot claim a refund from The Honest Company. Instead, you must work with the retailer directly.

• Carrefour UAE: Return items to any Carrefour store within their return window (typically 7-30 days depending on product type). Keep your receipt and check Carrefour's returns policy online.
• Ubuy UAE: Follow Ubuy's returns process, which may require initiating a return through your account and shipping the item back at your expense or theirs, depending on your eligibility.
• Secondful: Check Secondful's return policy on their platform. Contact their customer service if your item does not meet the quality you expected.

If a retailer refuses to refund a defective or incorrect item, escalate to the Ministry of Economy's consumer protection department, mentioning the retailer's name and your order details.

Pricing and what you may have been paying

Understanding what subscriptions and products cost helps you assess whether cancellation is the right choice and whether you've been paying fairly.

Current retail prices in AED

These prices reflect current retail availability through third-party sellers in the UAE. Subscription prices on honest.com (before the shutdown) were typically 10-20% lower than single-purchase prices, which was the main incentive to maintain a subscription.

If you're cancelling because you've found a more affordable alternative, Stopee encourages you to compare these prices with competitors. Many parents find comparable eco-friendly baby products at lower price points through other UAE retailers.

Common cancellation mistakes and how to avoid them

Cancellation can feel stressful, especially when you're juggling a family and bills. Here are the pitfalls that catch most people off guard.

Mistake 1: using email or social media to cancel

You send a polite email or Facebook message to The Honest Company asking to cancel. Days pass. You hear nothing. Meanwhile, you're charged again on the renewal date.

Why this happens: The Honest Company does not monitor email or social media for cancellation requests. Your message sits in an inbox and never reaches the right department.

How to avoid it: Always cancel through your online account dashboard (preferred) or by phone. Do not rely on email or social media. If you must email, do so only as a backup after cancelling online, and request written confirmation of the cancellation you already submitted.

Mistake 2: assuming auto-end means you're cancelled

You received notice that your subscription would auto-end on December 28, 2025, so you assumed the cancellation was automatic and didn't do anything else. On December 29, you see a charge on your card.

Why this happens: Auto-end was meant to stop subscriptions created before November 12, 2025, but technical delays or system errors can prevent the automatic process from completing. Some users' subscriptions may not have cancelled as planned.

How to avoid it: Do not rely solely on auto-end. Log into your account a few days before December 28, 2025, and confirm that your subscription status shows as "Cancelled" or "Inactive." If it still shows "Active," manually cancel using the steps in this guide. After December 28, monitor your bank statements for any charges. If you see a charge, contact The Honest Company immediately and reference the auto-end policy as evidence that the charge should not have occurred.

Mistake 3: forgetting to save your cancellation confirmation

You cancel online, see a confirmation message on the screen, and close the page. A month later, you're charged again. You have no proof that you cancelled.

Why this happens: Digital confirmations can be lost, deleted by accident, or sent to spam. Without a saved record, it's your word against the company's billing system.

How to avoid it: Screenshot the online confirmation page immediately. Also save the cancellation confirmation email. Store both in a dedicated folder or email label called "Subscriptions" or "Cancellations." Keep these records for at least 12 months after cancellation.

Mistake 4: not checking your bank statement after cancellation

You cancelled successfully, but a renewal charge still appears on your statement two weeks later.

Why this happens: Billing cycles and payment processing can overlap. If you cancel on the 10th but your subscription renews on the 15th, the charge may have already been authorised before your cancellation took effect.

How to avoid it: Check your bank statement for the next 60 days after cancellation. If an unexpected charge appears, contact The Honest Company within 7 days of the charge and request an immediate refund. Reference your cancellation date and confirmation email. If the company does not respond within 14 days, contact your bank and initiate a chargeback or dispute, mentioning the cancellation.

Checklist: before and after you cancel

Use this checklist to ensure you've covered every step and protected yourself legally.

Before you cancel

• Confirm you have access to your Honest account or gather your subscription details (email, order number, card ending in...).
• Check the next billing or renewal date in your subscription details.
• Review your current balance and any outstanding charges.
• Take a screenshot of your active subscription status.

During cancellation

• Use your online account (preferred) or phone to cancel. Do not use email or social media.
• Select a cancellation reason if prompted (helps The Honest Company improve their service).
• Screenshot the confirmation page immediately.
• Note the date and time of cancellation.

After cancellation

• Save the cancellation confirmation email in a secure folder.
• Check your account dashboard 24 hours later to confirm the subscription status is "Cancelled" or "Inactive."
• Monitor your bank statement weekly for 60 days. If a charge appears, note the date and amount.
• If you're eligible for a refund (pre-November 24 order), submit a refund request with your cancellation confirmation.
• If a dispute arises and The Honest Company does not respond within 14 days, escalate to the Ministry of Economy consumer protection department.

When you should consider keeping your subscription

Cancellation is not always the right choice. Here's when you might reconsider.

Reasons to keep your subscription

• You have a newborn or infant who reacts well to The Honest Company's gentle formulas, and you've tried alternatives without success.
• The subscription discount (typically 10-20% off) saves you money compared to buying single items at retail, even accounting for the final-sale policy and shipping costs.
• You've customised your subscription frequency and product mix to match your household's actual usage, reducing waste and overstock.
• You value the brand's eco-friendly mission and believe the premium price reflects the environmental and social impact you want to support.

Reasons to cancel

• The direct-to-consumer shutdown makes it unclear whether subscriptions will continue reliably or if future policies will change without notice.
• You've found a more affordable eco-friendly alternative through Carrefour UAE, Ubuy UAE, or another retailer that offers better value or faster delivery.
• Your child has outgrown nappies or wipes, or their skin has changed and they now tolerate other brands.
• The final-sale policy (active since November 24, 2025) means you have no recourse if products arrive damaged or do not meet your expectations.
• You want to consolidate your shopping to fewer subscriptions or reduce monthly recurring charges.

Key takeaway and your next step

Cancelling The Honest Company requires using the correct method (online account or phone), saving your confirmation, and monitoring your bank statement afterwards. The shutdown of direct-to-consumer sales has added complexity, but your consumer rights under UAE Law No. 24 of 2006 still protect you: you can cancel within 14 days of receipt, and you can escalate disputes to the Ministry of Economy if The Honest Company refuses to honour your cancellation.

Do not use email, social media, or app-store cancellation methods. Do not assume auto-end will happen automatically without checking your account. Save every confirmation, and act immediately if unexpected charges appear.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by providing step-by-step guidance, legal context, and practical checklists. Whether you're cancelling due to the service shutdown or simply switching brands, Stopee ensures you understand your rights and execute your cancellation correctly. Visit Stopee.com today to access more guides on cancelling other services, compare your options, and access tools to track your refund status.

Contact and escalation

If you need to escalate a cancellation dispute or refund claim beyond The Honest Company, contact:

• The Honest Company customer support: available through honest.com (though the platform is limited due to the shutdown).
• Ministry of Economy (UAE): consumer protection department. File a complaint at the Ministry of Economy website or visit a local office if direct resolution fails.
• Your bank or credit card issuer: if The Honest Company does not refund a disputed charge within 14 days, your bank can initiate a chargeback on your behalf.

Stopee recommends documenting all communication with The Honest Company and keeping records of your cancellation confirmation, bank statements, and any correspondence with customer support. These documents are essential if you need to prove your case to the Ministry of Economy or your bank.