Manage The Honest Company

How to cancel the honest company subscription in canada and protect your rights

Understanding the honest company and why you might cancel

The Honest Company is a consumer goods brand that specializes in plant-based and naturally derived baby care, personal care, and household products. You can purchase items one-time or through subscription services on their website, and the brand also sells through select third-party retailers across Canada.

Whether you signed up for auto-ship convenience or discovered the service no longer fits your needs, cancelling can be straightforward if you know the right steps. This guide walks you through cancellation methods, refund policies, and your consumer rights as a Canadian customer. At Stopee, we help thousands of Canadians navigate subscription cancellations every month, and we're here to ensure you exit cleanly and protect yourself from unwanted charges.

Why cancellations matter

Cancelling a subscription prevents future charges and shipments from appearing on your billing statement. Many customers delay cancellation because they're unsure about the process or worried about refunds. That uncertainty costs you money. The sooner you act, the sooner you regain control of your spending and eliminate recurring charges you don't want.

What this guide covers

You'll learn every cancellation method available in Canada, what to expect when you cancel, refund policies, your statutory consumer rights, and common mistakes to avoid. Stopee has reviewed The Honest Company's Terms of Service, privacy policies, and customer reports to give you accurate, up-to-date information specific to Canadian customers.

Your consumer rights under canadian law

Canadian consumer protection laws give you significant leverage even when a company's policy says "final sale" or "no refunds after shipping."

What canadian law protects

Under the Consumer Protection Act (federal and provincial versions), you have the right to receive products that are safe, of acceptable quality, and accurately described. If a product is defective, misrepresented, or unsafe, you can demand repair, replacement, or a full refund regardless of what The Honest Company's terms state. This protection applies whether you purchased one-time or through a subscription.

Additionally, if you paid by credit card, you can file a chargeback with your card issuer if The Honest Company fails to deliver, charges you after cancellation, or breaches its own cancellation terms. Keep screenshots of your cancellation confirmation and any disputes for evidence.

Escalation resources if the company refuses

If The Honest Company denies a legitimate refund or fails to cancel your subscription after you've requested it, you can file a complaint with your provincial consumer protection agency. In Ontario, that's Consumer Protection Ontario; in British Columbia, it's the Office of the Superintendent of Financial Institutions. Stopee recommends documenting every communication and keeping copies of all confirmation emails or screenshots before escalating to these authorities.

Cancellation methods for the honest company

You have three primary ways to cancel your subscription, and each has specific strengths and pitfalls.

Online cancellation through your account

Cancelling through your Honest.com account is the fastest and most documented method. The Honest Company's Terms of Service state that subscriptions can be cancelled online at any time, and this method creates an immediate digital record of your action.

1. Visit Honest.com and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page and check your email for reset instructions.
2. Navigate to your Account or Subscription settings.
   • Look for a menu option labeled "My Subscriptions," "Active Subscriptions," or "Manage Subscriptions."
   • On some account pages, subscription settings appear under "Orders" or "Billing."
3. Locate your active subscription in the list and select it.
   • The subscription should show a product name, price, and next shipment date.
4. Click the "Cancel Subscription" or "Cancel" button.
   • Some accounts show a confirmation dialog asking why you're cancelling. You can skip this or provide feedback-it does not prevent cancellation.
5. Confirm the cancellation by clicking "Yes" or "Confirm" on the final prompt.
   • The system should display a confirmation message immediately.
6. Screenshot or save the confirmation page as proof of your cancellation request.
   • Pro tip: Take a screenshot even if the page disappears after a few seconds. Email it to yourself with the timestamp for your records.
7. Check your email for a cancellation confirmation message from Honest Support.
   • Wait 5 to 10 minutes; the email may arrive shortly after you confirm cancellation.
   • If no email arrives within 24 hours, contact Honest Support (see phone method below) with your account details and screenshot as proof.

Phone cancellation with honest support

If you prefer speaking with a representative or have technical trouble cancelling online, phone cancellation is your backup. Have your order number and account email ready before you call.

1. Call Honest Support at 1-888-862-1881 (Monday through Friday).
   • Warning: This number is for Canadian customers; hours are typically 9 a.m. to 5 p.m. Eastern Time.
   • Calling after hours may route you to voicemail or an automated menu. Leave a detailed message with your name, account email, and subscription details.
2. When a representative answers, confirm you are calling to cancel a subscription.
   • State your full name and the email address associated with your Honest.com account.
3. Provide your order number and describe the product you want to cancel.
   • The rep will pull up your subscription and confirm the next shipment date and charge amount.
4. Ask the representative to cancel the subscription immediately.
   • Request a confirmation number for your records.
   • Pro tip: Ask the rep to email you a written cancellation confirmation after the call. If they say they cannot, ask them to notate your account with the call date and your request.
5. Hang up and save the confirmation number you received.
   • Wait 24 hours and check your account online to confirm the subscription no longer appears as active.

App store and google play cancellations

If you subscribe to The Honest Company through Apple's App Store or Google Play, you must cancel through those platforms, not through Honest.com. The Honest Company does not manage these subscriptions directly.

1. For Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions," find The Honest Company, and tap "Cancel Subscription."
   • You'll see a confirmation that your subscription will end on a specific date.
   • Existing access continues until that date; no immediate refund is issued unless the subscription ends within 14 days of purchase.
2. For Google Play: Open Google Play, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," choose The Honest Company, and tap "Cancel Subscription."
   • Google Play will ask you why you're cancelling. Your answer is optional and does not affect the cancellation.
3. Screenshot the cancellation confirmation from the app store.
   • Both Apple and Google email confirmation to your account email address within 24 hours.

What happens immediately after you cancel

Cancellation stops future shipments and charges, but you need to understand the timeline and what changes in your account.

Timeline and account changes

When you cancel through Honest.com or by phone, The Honest Company immediately stops processing future orders under that subscription. You will not be charged again for that product. Your access to subscriber pricing (if applicable) and any subscription-exclusive discounts ends according to your billing cycle-typically at the next scheduled shipment date or immediately, depending on the company's policy.

Your account and transaction history remain in The Honest Company's system for legal and record-keeping purposes. You can still log in to view past orders, but you cannot re-activate a cancelled subscription through the same link; you would need to set up a new subscription manually if you decide to return.

Stopee recommends checking your account one week after cancellation to confirm the subscription no longer appears in your active subscriptions list. If it still shows as active or you see a pending charge, contact Honest Support immediately with your cancellation confirmation number or screenshot as evidence.

Communication after cancellation

The Honest Company may continue to send marketing emails unless you unsubscribe from their mailing list separately. Cancelling your subscription does not automatically remove you from promotional communications. To stop marketing emails, log into your account, find "Email Preferences" or "Communications Settings," and uncheck promotional emails, or click the unsubscribe link in any marketing email they send you.

Refund policy and your options in canada

The Honest Company's published policy for Canadian orders states that all sales are final and returns or refunds are not accepted after shipment. However, this policy has significant legal limits, and you may have refund options even when the company insists otherwise.

When you can claim a refund

Routine refunds for returned items are not available under The Honest Company's stated policy for Canadian customers. However, you have strong legal grounds to demand a refund or replacement if:

• The product is defective, broken, or unsafe when it arrives.
• The product does not match the description on the website (e.g., wrong fragrance, wrong size, or wrong ingredients listed).
• The product was shipped to the wrong address through The Honest Company's error.
• You were charged after you submitted a valid cancellation request.
• The product causes an allergic reaction or injury and you have medical evidence or testing.

In any of these cases, contact Honest Support with photos of the defect, proof of the incorrect charge, or medical documentation. Document the communication and save all emails. If The Honest Company refuses, Stopee advises filing a chargeback with your credit card issuer and/or filing a complaint with your provincial consumer protection authority.

Chargeback and credit card leverage

If you paid by credit card and The Honest Company refuses a legitimate refund, you can dispute the charge directly with your card issuer. Call the number on the back of your card and explain the situation. Most card issuers will reverse the charge and conduct their own investigation. Provide your cancellation confirmation, screenshots, and any communications with Honest Support as evidence.

Pricing and subscription plans

The Honest Company offers both one-time purchases and subscription options. Understanding the pricing structure helps you identify what you're paying for and confirm cancellation applies to the right product.

If you purchased a one-time item (not a subscription), you do not need to cancel anything. Cancellation is only relevant if you enrolled in auto-ship or a recurring delivery plan at the time of purchase.

Common mistakes when cancelling the honest company

Cancellation can feel stressful, and small missteps can leave you still charged or unsure whether you've actually cancelled. Here are the traps Stopee sees repeatedly.

Mistake 1: confusing one-time orders with subscriptions

Many customers cancel a one-time purchase by accident or believe they cancelled when they never set up a subscription in the first place. Always log into your Honest.com account and look for "Active Subscriptions" before you panic. If no subscriptions are listed, you have nothing to cancel. Future charges mean either a new subscription was auto-enrolled or someone else used your account.

Mistake 2: cancelling through email or social media

The Honest Company's Terms of Service explicitly state that email or social media contact cannot be used to cancel a subscription. If you email Honest Support asking to cancel, the company can claim it never received a valid cancellation request. Always cancel through the online account portal or phone to create a documented record. Stopee recommends never relying on customer service chat or email alone for final actions like cancellation.

Mistake 3: not saving proof of cancellation

If you cancel online and don't screenshot the confirmation page, and then don't receive a confirmation email, you have no proof you cancelled. The company can claim you never submitted the request, and you'll be charged again. Take a screenshot immediately after you confirm cancellation, save the confirmation number, and forward the confirmation email to yourself as a backup.

Mistake 4: cancelling your account instead of your subscription

Some customers delete their entire account thinking it cancels their subscription. Account deletion may not stop recurring charges because the subscription and account are separate in The Honest Company's system. Cancel your subscription first, then delete your account if you wish. Verify the subscription is gone before you delete anything.

Mistake 5: ignoring a "pause" option

The Honest Company may offer a "pause subscription" or "skip next shipment" option instead of a full cancel button. Pausing is temporary and does not stop future charges indefinitely. If you want to cancel permanently, click "Cancel Subscription," not "Pause."

Cancellation checklist for the honest company

Use this checklist to ensure you've completed every step and protected yourself from surprise charges.

Customer reviews and real experiences

Stopee tracks customer feedback about The Honest Company, and cancellation experiences vary. Most customers who cancel online report the process works smoothly, but some have reported delays in confirming cancellation or difficulty reaching support by phone during busy periods.

Common positive feedback: "Cancelled online in under 2 minutes, no questions asked." "Got a confirmation email immediately." Common complaints: "Called three times before I got through." "Cancelled online but got charged again the next month-had to dispute with my credit card company."

The pattern suggests that cancellations processed and confirmed immediately tend to stick, while those without clear confirmation often result in surprise charges. This reinforces the importance of documentation and follow-up verification.

Preserving your dispute rights under the honest company's terms

The Honest Company's Terms of Service contain an arbitration clause that limits your ability to sue or join a class action. If you anticipate a serious dispute (e.g., billing errors, defective products, or unresolved charges after cancellation), you can preserve your right to arbitration or formal dispute resolution by sending a certified letter to The Honest Company's legal department.

When to send a formal notice

You only need to send a formal notice if you believe The Honest Company has breached its contract or violated consumer law and you want to protect your right to formal dispute resolution. For routine cancellations or standard refund requests, this step is not necessary. However, if you've already contacted support multiple times without resolution, sending a notice creates a legal record and often prompts faster escalation to senior management.

How to send a formal notice

1. Compose a letter stating your full name, account email, account number, and a clear description of the issue (e.g., "I cancelled my subscription on [date] but was charged again on [date]").
   • Include specific dates, amounts, and confirmation numbers if you have them.
   • State what resolution you are seeking (refund amount, cancellation confirmation, etc.).
   • Set a deadline (typically 10 to 14 days) for the company to respond.
2. Address the letter to:
   • General Counsel, Attention: Notice of Dispute
     The Honest Company
     12130 Millennium Drive, Suite 500
     Los Angeles, CA 90094
     United States
3. Send the letter by certified mail (Canada Post) with a return receipt.
   • Keep a copy for your records and save the tracking number and receipt.
   • Certified mail creates proof of delivery that courts and arbitrators recognize.
4. Allow 7 to 10 business days for delivery and an additional 14 days for a response.
   • If The Honest Company does not respond within the timeframe you specified, document this and proceed to escalation (credit card chargeback or provincial consumer authority complaint).

Why thousands of canadians choose stopee for subscription help

Cancelling a subscription should be simple, but companies often make it deliberately difficult. At Stopee, we have helped thousands of consumers cancel subscriptions, fight unwanted charges, and reclaim control of their spending. We provide step-by-step guides for hundreds of services, escalation strategies when companies refuse to cooperate, and real consumer insights based on thousands of cancellation experiences.

Whether you're cancelling The Honest Company or another subscription, Stopee is your trusted resource. Visit Stopee.com to explore guides for other services, access templates for formal dispute letters, and connect with consumer advocates who understand your frustration. Stopee has your back every step of the way.

Next steps after cancellation

Once you've cancelled successfully, take one final action: audit your other subscriptions. Most Canadians have three to five active subscriptions they've forgotten about. Log into your accounts and check for services you no longer use. You might discover hundreds of dollars in unwanted annual charges hiding across your billing statements.

If you need help cancelling additional services or want a full subscription audit, Stopee offers personalized guidance. The goal is simple: you should only pay for services you actively use and consciously choose. Stopee believes that transparency and consumer control are non-negotiable.