Manage Kangaroo Security

How to cancel your kangaroo security subscription and stop unwanted charges

What kangaroo security is and why you might want to cancel

Kangaroo Security is an affordable, do-it-yourself home security platform operated by Roo, Inc. You purchase cameras, sensors and starter kits bundled with optional annual protection plans that unlock cloud storage, theft and damage reimbursement, and 24/7 professional monitoring. The company offers a free Basic tier alongside paid annual subscriptions like Camera Protect and Complete Protect, with most purchases happening in-app and set to auto-renew yearly.

The annual subscription model means you commit to a full 12-month billing cycle, with renewal attempts triggered automatically within 24 hours of your anniversary date. If you no longer need Kangaroo Security, want to switch providers, or dispute a charge, you need to act deliberately and document everything you do. This guide walks you through the exact process Stopee recommends to cancel without delay or confusion.

Understanding kangaroo's pricing and plan structure

Hardware bundles often include 12 months of a paid plan as standard, meaning your subscription starts automatically on purchase. If you bought a kit and no longer want the paid tier, you must cancel the subscription separately from the hardware itself.

Why australians report difficulty with kangaroo cancellations

Across app-store reviews and independent platforms, Australian users consistently report three problems: unexpected renewal charges appearing without clear warning, confusion over how in-app purchases renew and when, and slow or unhelpful responses from support when disputing charges. Some customers miss the renewal window entirely and only notice the charge weeks later on their credit card or bank statement.

This pattern matters because it means timing and documentation are critical. You cannot simply delete the app or assume your subscription will lapse on its own. You must actively cancel within Kangaroo's system and track your request for proof.

Your cancellation methods and which one works best

Kangaroo Security offers three official cancellation pathways, each with different response times and risks.

Method 1: cancel in the app (fastest if it works)

The quickest route is to turn off auto-renewal directly in the app where you purchased your subscription. This approach works best if you subscribed via the iOS App Store or Google Play Store on Android, because the app links directly to your device's subscription settings.

Pro tip: In-app cancellation can take effect immediately or within hours, but you receive no confirmation email by default. You must verify the change yourself by checking your app settings after you complete the steps.

1. Open the Kangaroo Security app on your device (iPhone, iPad or Android phone)
2. Tap your profile icon or account menu (usually bottom right or top left)
3. Select Settings, Account or Billing (wording varies by app version)
4. Look for Subscription, Plan or Manage subscription
   • On iPhone: tap Manage Subscription and then Cancel Subscription
   • On Android: scroll to Auto-renewal toggle and turn it OFF
5. Confirm the cancellation or toggle change on screen
6. Take a screenshot of the confirmation screen for your records
7. Close the app and reopen it to verify the subscription status has updated

Warning: If the app crashes, freezes or shows no subscription management option, skip to Method 2 or 3. Do not assume the cancellation worked if you see no clear confirmation message.

Method 2: email kangaroo support (documented and traceable)

Sending a cancellation email to Kangaroo gives you a written record and forces a response within business hours. This is the approach Stopee recommends if you want a paper trail or if in-app cancellation failed.

1. Open your email client and create a new message to Support@heykangaroo.com
2. Write a subject line: Subscription Cancellation Request [Your Email Address]
3. In the body, include:
   • Your full name and account email address
   • The subscription plan name (Camera Protect, Complete Protect, etc.)
   • Your account creation date and current renewal date (if you know it)
   • A clear sentence: "I request immediate cancellation of my subscription and no further charges"
   • A request for written confirmation of the cancellation within 24 hours
4. Send the email and note the time and date
5. Check your inbox for a reply within 24-48 hours (Kangaroo states requests are processed during operating hours)
6. Reply to confirm receipt and ask for a cancellation confirmation number if one was not provided
7. Save the entire email chain as a PDF or screenshot

Pro tip: Send your email on a weekday morning (Australian Eastern Time) to receive a response faster. If you do not hear back within 48 hours, escalate to Method 3.

Method 3: phone kangaroo support (immediate but requires follow-up)

Calling the U.S.-based support line at 1-800-371-0097 allows you to speak with a representative live, but you must follow up in writing to confirm the cancellation.

1. Call 1-800-371-0097 during Kangaroo's operating hours (check the website for time zones, as this is a U.S. number)
2. When you connect, explain that you are calling from Australia and want to cancel your subscription
3. Have ready:
   • Your account email address
   • Your full name
   • The card or payment method linked to the subscription
4. Ask the representative to confirm:
   • Your subscription will not renew
   • No further charges will be applied
   • A confirmation email will be sent to you within 2 hours
   • Any refund eligibility and refund timeline
5. Request a cancellation reference number before ending the call
6. Hang up and send a follow-up email to Support@heykangaroo.com confirming the phone call, the reference number and the date and time you called
7. Watch for the confirmation email promised during the call

Warning: International calling costs apply, and you may wait on hold. A phone call alone is not enough proof of cancellation under Australian Consumer Law. You must always follow up with written confirmation.

How to get a refund and what australian law says about your rights

Your refund eligibility depends on when you cancel and whether you have grounds under consumer protection law.

Refund eligibility and timing

Kangaroo's standard terms state that annual plans are non-refundable once purchased, and the company does not advertise mid-year proration. However, Australian Consumer Law overrides unfair contract terms and protects you if the service is faulty, unsafe or misrepresented. You may have the right to a full or partial refund even if Kangaroo's terms say no refunds apply.

Pro tip: If you cancel before your annual renewal date, you will not be charged again. If you cancel after a renewal has already processed, Stopee advises you to dispute the charge through your bank or credit card provider if Kangaroo refuses a refund.

Your rights under australian consumer law

The Australian Consumer Law, enforced by the ACCC (Australian Competition and Consumer Commission), gives you statutory guarantees that services must be of acceptable quality, fit for purpose and as described. If Kangaroo Security has not delivered on these promises, you have grounds to request a refund, replacement or repair.

Cooling-off rights typically do not apply to digital subscriptions, but you may still claim remedies if:

• The service is defective, unreliable or not working as advertised
• The vendor has misled you about what the plan includes
• You were not informed clearly that auto-renewal would occur
• The renewal charge appeared without clear prior notice
• You cancelled in time but were still charged

If Kangaroo refuses to refund or does not respond within 14 days, you can lodge a complaint with the ACCC. Stopee recommends keeping all evidence: emails, screenshots of the app, bank statements, and the cancellation confirmation.

How to dispute a charge through your bank

1. Log into your bank's online portal or mobile app
2. Find the Kangaroo Security transaction in your statement
3. Select Dispute transaction or Report fraud (wording varies by bank)
4. Choose Subscription not cancelled or Unauthorized charge
5. Attach screenshots of your cancellation request email and any in-app cancellation confirmation
6. Write a brief summary: date you cancelled, method used, and why you dispute the charge
7. Submit the dispute and note the reference number your bank provides
8. Your bank will contact Kangaroo on your behalf within 5-10 business days
9. Follow up with your bank if you do not hear back within two weeks

Most Australian banks will reverse the charge while investigating if you provide clear evidence that you attempted to cancel.

Common mistakes that delay or prevent cancellation

Cancelling a subscription feels straightforward until something goes wrong, and then confusion and frustration set in. Here are the missteps Stopee sees most often when users cancel Kangaroo Security.

Mistake 1: deleting the app without cancelling the subscription

Removing Kangaroo Security from your phone does nothing to stop the subscription. Your annual renewal will still trigger on the anniversary date, and you will still be charged. The subscription lives in Kangaroo's system and your payment method's records, not on your device.

Mistake 2: assuming in-app cancellation worked without verifying

You tap Confirm and see the screen change, but two weeks later a charge appears. Without a confirmation email, you have no proof you ever cancelled. Always take a screenshot immediately after confirming cancellation in the app, and check your app settings again a day later to verify the subscription status has updated to Off or Cancelled.

Mistake 3: cancelling close to or after your renewal date

If your renewal date is 15 August and you cancel on 14 August, the charge may still process within 24 hours of your anniversary. Kangaroo systems attempt renewal shortly before your period ends, and the cancellation request may arrive too late to block it. Cancel at least 7-10 days before your renewal date to be safe.

Mistake 4: not keeping copies of your cancellation request

If you cancel by phone or email and receive no confirmation, you have no proof you ever asked to cancel. Kangaroo may claim they never received your request. Save every email, screenshot and confirmation number. Stopee advises you to print or screenshot everything and store it in a folder labelled Kangaroo Cancellation for your records.

Mistake 5: ignoring a failed cancellation and hoping the charge does not appear

If your first cancellation attempt goes nowhere (no email reply, app settings revert, phone line is busy), do not wait for the renewal date to arrive. Act immediately. Try the next method on the list and email support again. The sooner you escalate, the less likely you are to be charged unexpectedly.

What to do after you cancel your subscription

Cancellation does not end the moment you click Confirm or send an email. You must monitor and verify that the subscription has truly stopped and no further charges appear.

Immediately after cancelling

1. Write down the date and time you cancelled and the method you used (email, phone, in-app)
2. Note any confirmation number, reference code or email address you received
3. Take a screenshot of the confirmation screen and save it with the date in the filename
4. If you cancelled by email or phone, send yourself a copy of the request or take notes on exactly what you said
5. Create a calendar reminder for two days before your next renewal date (if you know it) to verify no charge appears

One week after cancellation

Check the app again to confirm the subscription still shows as Cancelled or Off. If it has reverted to Active or no longer displays a subscription section, your cancellation may not have worked. Contact support again immediately.

On and after your renewal date

Monitor your bank account or credit card statement closely for the next 5-10 business days. If a Kangaroo charge appears despite your cancellation, report it to your bank as an unauthorized or disputed transaction straight away. Do not wait to see if it reverses on its own.

Accessing your cameras after cancellation

Cancelling your subscription does not delete your cameras or footage immediately. You can still access the Basic tier features (self-monitoring, basic alerts, limited 24-hour retention) indefinitely. Your paid features like extended cloud storage and professional monitoring will stop, but you keep the hardware.

Pro tip: If you want to re-enable paid features later, you can resubscribe through the app without buying new cameras. You are not locked out permanently.

How to avoid kangaroo subscription problems in the future

Whether you are reconsidering Kangaroo or planning to sign up with another security provider, these practices prevent surprise charges and cancellation headaches.

Before you buy

• Read the app store listing carefully for auto-renewal terms
• Check whether the plan is monthly or annual (Kangaroo is annual only for paid tiers)
• Calculate the total annual cost and decide if it fits your budget for the next 12 months
• Look at recent app store reviews to see if other users report billing or cancellation complaints

After you buy

• Set a phone calendar reminder for 7 days before your renewal date so you can decide whether to renew or cancel
• Review the Kangaroo app every month to ensure you are getting value from the features you paid for
• Turn on email alerts from your bank or credit card so you see every charge in real time
• Save Kangaroo's support email (Support@heykangaroo.com) and phone number (1-800-371-0097) in your phone for quick access if you need to cancel

Cancellation checklist: your step-by-step record

Use this checklist to stay organized and ensure every step is documented.

Contact information for kangaroo security and escalation

If Kangaroo does not respond to your cancellation request within 48 hours or refuses to cancel, escalate your complaint to the ACCC.

Kangaroo security contact details

Email: Support@heykangaroo.com

Phone (U.S.-based): 1-800-371-0097

Mailing address for written cancellation notice (U.S.):

Roo, Inc.
[Standard business address - check Kangaroo's website or app for the current street address and postal code, as these details may have changed since this guide was written]

If you send a physical cancellation notice, use tracked or registered mail and keep a copy for your records.

Escalate to the ACCC if kangaroo does not respond

The Australian Competition and Consumer Commission (ACCC) handles consumer complaints about unfair subscription practices and breaches of Australian Consumer Law.

Website: www.accc.gov.au

Online complaint form: www.accc.gov.au/consumers/consumer-complaints

Phone: 1300 302 502 (Australian number)

Provide the ACCC with copies of your cancellation requests, confirmation emails, screenshots and bank statements showing the disputed charges.

Final thoughts: take control of your subscription today

Kangaroo Security cancellations do not have to be stressful or prolonged. With the right method, clear documentation and timely action, you can stop your subscription within hours or days. The most important step is to choose your cancellation method now-whether in-app, email or phone-and follow through without delay.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by providing clear, step-by-step guidance and a framework for staying organized. Your cancellation is your right, and Stopee is here to support you with the tools and knowledge you need to make it happen. Start with the method that feels most accessible to you, gather your evidence, and follow the timeline in this guide. If you encounter resistance or silence from Kangaroo, escalate to your bank or the ACCC without hesitation.

Do not let an automated renewal turn into months of unwanted charges. Act today, and you will be free from Kangaroo's billing cycle by this time next week.