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Cancel Safetouch Security: The Right Way
How to cancel safetouch security and avoid hidden termination charges
What safetouch security is and why you might cancel
Safetouch Security is a national security integrator that sells, installs and monitors alarm and camera systems across Australia and North America. The company bundles hardware, professional installation and 24/7 professional monitoring into tiered packages, with features like video verification, AI-powered deterrence and remote access via mobile app.
You pay for two separate obligations: upfront hardware and installation costs, plus recurring monthly monitoring fees locked into a contract term. Understanding this split is crucial when you decide to cancel, because terminating one part does not automatically stop the other.
Safetouch security pricing and package structure
Safetouch publishes its plans in US dollars (USD); Australian pricing is not formally listed on the company website. The table below shows approximate Australian dollar equivalents based on early 2026 exchange rates.
| Plan | US monthly monitoring | Approx AUD monthly | Typical features |
|---|---|---|---|
| Essentials | From US$29.99 | From approx A$44.50 | Basic sensors, standard monitoring |
| Enhanced | From US$39.99 | From approx A$59.60 | More sensors, life-safety features |
| Ultimate | From US$49.99 | From approx A$74.50 | Video verification, AI deterrence |
Equipment costs and installation fees sit separately from monitoring charges. Your contract specifies the monitoring term length, notice periods and any early termination fees or buyout amounts you might owe if you exit before the contract end date.
Common reasons to cancel safetouch security
You might cancel because you have moved house or relocated overseas, upgraded to a competing provider, experienced poor service quality, or discovered unexpected contract renewal clauses. Others cancel after realising their contract locks them in for longer than expected, or because monthly costs have crept higher than they anticipated.
Your consumer rights when cancelling security services in australia
Australia's consumer protection laws give you specific rights when dealing with long-term service contracts and automatic renewals.
Australian consumer law and automatic renewal
The Australian Consumer Law (ACL) and the Automatic Renewal Agreements (ARA) framework protect you from unfair renewal practices. If your Safetouch contract auto-renews without clear advance notice and an easy opt-out mechanism, you have grounds to dispute ongoing charges.
The law requires that providers like Safetouch give you at least 30 days' clear written notice before your contract renews, and must make cancellation at least as easy as sign-up. If Safetouch buried renewal terms in a long contract or made cancellation deliberately difficult, the ACCC (Australian Competition and Consumer Commission) can take enforcement action.
Early termination and cooling-off periods
Depending on how you signed up (online, phone or in-person), you may have a 14-day cooling-off period under Australian Consumer Law to cancel without penalty. This applies to distance contracts and some in-home sales. Check your contract start date and cancellation confirmation to see if you fall within this window.
After the cooling-off period ends, early termination rights depend on your specific contract. Some providers allow cancellation with notice; others charge a buyout fee calculated as the remaining contract balance. Stopee recommends you locate your original contract and check the "termination" or "cancellation" clause for exact terms.
How to cancel safetouch security step by step
Safetouch requires a formal written cancellation request sent by post to their Jacksonville, Florida headquarters. This is the method confirmed in their official contact information and is the safest way to create a cancellation record.
Method 1: cancellation by post (recommended)
Sending a written cancellation request by post creates a paper trail and ensures Safetouch receives your request. This is the primary method Stopee advises because it protects you if there is later a dispute over whether cancellation was processed.
- Gather your account information: your account number, full name, service address, phone number and email address.
- Write or type a clear cancellation letter that includes:
- A direct statement: "I request to cancel my Safetouch Security monitoring contract effective [date]."
- Your account number and the service address.
- Your signature (on a printed copy) and the date you send the letter.
- A request for written confirmation of cancellation and the final billing date.
- Mail your letter via registered post (Australia Post's Track & Trace service) to:
Safetouch Security
9600 Sunbeam Center Dr
Jacksonville, FL 32257
United States - Keep a copy of your letter and the Australia Post receipt. Record the tracking number in a safe place.
- Allow 7-14 business days for delivery to the US address, then up to 5 business days for internal processing.
Pro tip: Include a request for a pro-rata refund of any unused monitoring fees in your letter. This increases the chance you will receive one without having to chase it later.
Method 2: phone cancellation (secondary)
You can also call Safetouch at their toll-free number (888) 723-8682 to request cancellation. However, phone cancellation is riskier because you have no paper evidence of your request. Always follow up a phone call with a written confirmation letter.
- Call (888) 723-8682 during business hours (US Eastern Time).
- Request to speak with a cancellation or account specialist.
- Provide your account number and confirm your identity.
- State clearly: "I want to cancel my Safetouch Security monitoring contract effective [your preferred date]."
- Ask for the cancellation reference number and note it down.
- Request confirmation of your final billing date and any remaining contract balance.
- Ask the agent to email you a cancellation confirmation to your registered email address.
- Send a follow-up written cancellation letter by post (as outlined above) within 48 hours to create a permanent record.
Warning: Do not accept a verbal promise to cancel and stop billing. Safetouch must send you written confirmation; otherwise, you risk continued billing after your intended cancellation date.
Method 3: email request (alternative)
You can email your cancellation request to contact@safetouch.com. Use a formal tone, include all account details and request a read receipt to verify your email was received. Email is faster than post but can be less formal as evidence, so always follow up with a registered letter if billing continues after your cancellation request.
Understanding your final bill and potential refunds
Safetouch billing cycles align with your contract start date, not the calendar month. Your final bill depends on when your cancellation request is processed and how your contract defines proration.
How final billing works
If you cancel mid-month, Safetouch may issue a pro-rata refund for the unused portion of monitoring, or charge you through the end of the billing period. Your original contract specifies which applies. Check the sections titled "Termination" or "Billing and Charges" to see if you are entitled to a refund or if you owe through the end of the month.
Allow 2-4 weeks after your cancellation is processed for a refund to appear. If you paid via credit card, the refund posts to that card. If you paid by bank transfer or direct debit, refunds return to the same account number.
Early termination fees and contract buyout
If you cancel before your contract end date, Safetouch may charge an early termination fee. This is typically calculated as a percentage of the remaining contract value or a fixed administrative fee. Your contract will state the exact amount or formula.
Before you cancel, contact Safetouch and ask for a written quote of any early termination charges. This prevents surprise fees and gives you a chance to decide whether cancellation makes financial sense. Stopee recommends requesting this in writing so you have proof if a dispute arises.
What to do after you cancel safetouch security
Cancellation does not end your responsibility to monitor your account and billing. Many consumers cancel Safetouch only to discover months later that charges continued.
Tracking and confirmation
After you send your cancellation request, write down the date, method (post, phone or email) and any reference or tracking numbers. Check your email and post regularly for a cancellation confirmation letter from Safetouch. If you do not receive written confirmation within 14 days, contact Safetouch again by phone and ask about the status of your request.
Mark your calendar for one week after your expected final billing date, then log into your account online (if Safetouch allows) or call them to confirm that no new charges have been added. Do not assume silence means success.
Checking your bank and credit card statements
Monitor your bank account or credit card statement for at least 60 days after cancellation. Watch for any recurring Safetouch charges under the company name or similar variations. If a charge appears after your cancellation date, contact Safetouch immediately with your cancellation confirmation number and request a refund or reversal.
Pro tip: If Safetouch refuses to issue a refund for charges incurred after your cancellation date, contact your bank and request a chargeback or dispute. Your cancellation letter is your evidence that you terminated the service on a specific date.
Common cancellation mistakes and how to avoid them
Cancellation disputes are frustrating, especially when you have already decided to move on. Stopee has seen customers lose refunds and rack up unexpected charges because of preventable mistakes.
Mistake 1: assuming cancellation takes effect immediately
You send a cancellation request and expect billing to stop right away. Instead, you receive a bill for a full month or more. Safetouch typically processes cancellations within 5-10 business days, and your final charge may be due through the end of the current billing cycle.
Always check your contract for the exact effective date of cancellation. If the contract states that cancellation is effective on the date the request is received, that is different from cancellation on the date the request is processed. Get clarity from Safetouch in writing before you cancel.
Mistake 2: not keeping proof of cancellation
You call Safetouch, cancel over the phone and throw away the piece of paper you wrote notes on. Six weeks later, a charge appears. Without a reference number or confirmation email, you have no evidence that you cancelled, and Safetouch can claim they never received your request.
Always request a cancellation reference number in writing and keep it in a folder with your original contract, all correspondence and bank statements. If you cancel by phone, send a follow-up letter by registered post the same day.
Mistake 3: cancelling equipment but forgetting monitoring
Safetouch often separates the equipment contract from the monitoring contract. You cancel one but not the other, and billing continues for whichever service you did not explicitly terminate. Be clear in your cancellation request that you are cancelling both hardware and monitoring services.
Mistake 4: missing the contract renewal window
Your contract auto-renews unless you give notice by a specific date (often 30-60 days before the contract end). If you miss that notice window, Safetouch renews your contract for another term, and you are locked in again. Check your contract for the renewal date and set a phone alarm 45 days before it arrives.
Your cancellation checklist
Before you send your cancellation request, work through this checklist to reduce the risk of billing problems or lost refunds.
| Task | Status |
|---|---|
| Locate your original Safetouch Security contract and read the cancellation section | ☐ |
| Check your contract start date to see if you are within the 14-day cooling-off period | ☐ |
| Gather your account number, service address and phone number | ☐ |
| Write a cancellation letter and make two copies (one to send, one to keep) | ☐ |
| Send your letter by Australia Post Track & Trace and record the tracking number | ☐ |
| Wait for written cancellation confirmation from Safetouch (allow 10-14 business days) | ☐ |
| Check your bank or credit card statement one week after your final billing date | ☐ |
| If unauthorized charges appear, contact your bank immediately | ☐ |
Safetouch security cancellation address and contact details
Use these details to send your written cancellation request and any follow-up correspondence.
Mailing address (United States):
Safetouch Security
9600 Sunbeam Center Dr
Jacksonville, FL 32257
United States
Phone (toll-free in US): (888) 723-8682
Email: contact@safetouch.com
Pro tip: Write your account number clearly on the outside of the envelope in the top left corner, and address the letter to "Cancellation Department" or "Customer Service" if possible. This speeds up internal routing and reduces the risk of your letter being lost or misdirected.
Why choose stopee to help you cancel
Cancelling a security service contract can feel overwhelming, especially when you are unsure of your rights or worried about hidden charges. Stopee is a consumer advocacy platform dedicated to helping Australians navigate service cancellations with confidence and clarity.
Our guides cover everything from your legal rights under Australian Consumer Law to step-by-step cancellation instructions for hundreds of services. Stopee has helped thousands of consumers cancel Safetouch Security and other providers without losing refunds or falling into contract traps.
When you use Stopee, you get transparent, straightforward advice based on real customer experiences and Australian law. We flag the traps that companies rely on to keep you locked in, and we empower you to take control of your own accounts and billing.
If you run into trouble after you cancel, Stopee also provides templates and escalation advice to help you dispute unauthorized charges or request refunds from your bank. Visit Stopee.com to explore guides for cancelling other services, and bookmark our site for future reference. Stopee is your partner in taking back control of your subscriptions and saving money.