Manage Booksy

How to cancel your booksy account and keep control of your booking business

What booksy is and why you might need to cancel

Booksy is an appointment booking and business management platform trusted by salons, barbers, therapists and beauty professionals across Australia. The service combines scheduling, client records, payment processing and marketing features into one dashboard, designed to reduce admin work and help you attract new clients. If you're a salon owner, solo practitioner or multi-staff business, Booksy handles the bookings so you can focus on your clients.

You might be cancelling because you've found a better fit, you're scaling down, or you're unhappy with charges, support responsiveness or refund delays. Whatever your reason, Stopee is here to walk you through the process step by step, ensuring you cancel cleanly and understand your rights under Australian Consumer Law.

When cancellation makes sense

If you're paying a monthly subscription but your booking volume has dropped, or if you've switched to a competitor's platform, cancelling frees up your budget immediately. If you've noticed unexpected charges, unclear billing, or slow refund processing on customer bookings, cancellation also gives you back control.

Keep in mind: Booksy charges recur on your billing cycle (monthly or annual depending on your plan). If you don't cancel before your next renewal date, you'll be charged again. Stopee recommends reviewing your cancellation timeline now so you don't miss your window.

What cancellation means for your business

When you cancel your Booksy subscription, your access to the platform typically ends at the conclusion of your current paid billing period. Your client data may remain available for a grace period, but you lose the ability to accept new bookings through Booksy. If you've been using Booksy's payment processing, future payments will no longer flow through the platform unless you've set up an alternative payment method with your clients.

How booksy billing and subscriptions work

Understanding your billing cycle is essential before you cancel, because charges recur automatically and refund rules depend on how you purchased your plan.

Subscription plans and pricing

Booksy Biz is the main business subscription tier. Pricing is typically shown in USD on Booksy's website, but Australian users pay in AUD. You'll be charged monthly or annually depending on which plan you select. Additional staff members attract extra monthly fees. Currency conversion and local taxes may affect your final bill, so always confirm the AUD amount before committing.

Where billing happens

If you purchased Booksy directly through the Booksy website or in-app, Booksy handles your billing and refunds. If you bought your subscription through Apple App Store, Google Play or another marketplace, that platform's refund window and terms apply instead. This matters significantly when you cancel, because different vendors have different grace periods (Apple typically allows 14 days for subscription refunds; Google Play allows a similar window).

Check your email receipts and your app store account to confirm where you subscribed. Stopee recommends screenshotting your billing summary before you initiate cancellation, so you have proof of what you paid.

Common reasons users cancel booksy

Knowing whether your cancellation reason is typical helps you decide whether to cancel immediately or troubleshoot first.

Feature gaps and platform fit

Some users find Booksy lacks integrations they need, or the mobile experience isn't smooth enough for their workflow. If you've tested the platform for a reasonable period and it doesn't match your business model, cancellation is the right call. No point paying for a tool you're not using.

Billing and refund frustration

Public reviews frequently mention delayed refunds for customer-initiated bookings, billing charges that aren't transparent, and slow support responses. If you've escalated concerns about charges and felt ignored, you have grounds to cancel under Australian Consumer Law (discussed below). Stopee finds that many cancellations stem from support quality rather than the product itself.

Switching to a competitor

If you've moved your booking system to a rival platform (Mindbody, Acuity Scheduling, Appointy or others), you need to cancel Booksy to avoid paying two subscriptions. Exporting your client data before cancellation is critical here.

Your consumer rights under australian consumer law

Before you cancel, know your legal protections so you can leverage them if Booksy refuses a refund or disputes your request.

The australian consumer law and what it means for subscriptions

Under the Australian Consumer Law (ACL), Booksy must provide services with due care and skill, and the service must be fit for purpose. If you've experienced persistent billing errors, unexplained charges, or a failure of the booking system that Booksy hasn't fixed, you may have grounds for a refund or compensation regardless of Booksy's standard cancellation terms.

If Booksy charged you but the service was unavailable, or if you purchased a plan based on a feature that Booksy removed without notice, the ACL protects you. Stopee strongly advises documenting all service failures, support interactions and billing discrepancies in writing before you raise a dispute.

Refund windows and your entitlements

If you purchased directly from Booksy and you're within a reasonable trial period, you may be entitled to a full refund if the service doesn't meet your expectations. A "reasonable" timeframe under Australian law typically means 14-30 days depending on the circumstances. If you're cancelling after a longer period because of a material failure (like the app crashing repeatedly or a promised feature being removed), the ACL still applies even outside the trial window.

If you purchased through an app store, that store's refund policy applies first. Apple and Google both allow refund requests within 14 days of purchase for subscription apps; use their in-app appeals process before contacting Booksy directly.

Escalation to the ACCC

If Booksy refuses to acknowledge your refund request or breaches the ACL, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) via their website, or contact your state's Office of Fair Trading. Stopee recommends keeping this option in reserve; most disputes resolve once you reference the ACL in your cancellation email.

How to cancel your booksy subscription

Follow these steps carefully to ensure your cancellation is processed and confirmed before your next billing date.

Cancellation via in-app chat or email (direct cancellation)

This is the most straightforward method and leaves a clear paper trail.

1. Open the Booksy app or log into your Booksy account on the website.
   • Go to Settings or Account (usually in the menu or profile section).
   • Look for Billing, Subscription or Plan options.
2. Note your current billing cycle end date and plan name.
   • This shows you when your next charge is scheduled.
   • Screenshot or photograph this screen for your records.
3. Check whether you have a direct Cancel Subscription button in the app.
   • Some users report this option is hidden or unavailable in certain regions.
   • If you see it, click it and follow the prompts to confirm.
4. If no in-app cancellation button exists, open the in-app chat or support form.
   • Select Billing or Account as the topic.
   • Type a clear message: "I want to cancel my Booksy subscription effective immediately. My business name is [your business name], and my account email is [your email]. Please confirm cancellation and provide a reference number."
5. Send the message and wait for a response (typically within 24-48 hours).
   • Booksy support may ask why you're cancelling or offer a discount to retain you.
   • Politely decline and restate your intention to cancel.
6. Once support confirms cancellation, request a confirmation email or screenshot showing the cancellation date and reference number.
   • Keep this documentation indefinitely in case of billing disputes.

Cancellation via email

If in-app support is slow or unavailable, email offers a documented approach.

1. Find Booksy's correct contact email for your region.
   • Booksy publishes regional support emails on their help pages.
   • For Australia-based accounts, check Booksy's official contact page or search your account emails for the support address.
   • If unsure, try support@booksy.com or your regional variant (e.g., if you're managed from an Australian office, note that address).
2. Compose a professional cancellation email with this subject line: Subscription cancellation request - [Your Business Name]
   • Keep the tone calm and straightforward; never threaten or use all caps.
3. Include in the body:
   • Your full name and business name (as registered on Booksy).
   • Your Booksy account email address.
   • Your account ID or phone number (if available).
   • Clear statement: "I request cancellation of my Booksy subscription effective [date, e.g., end of current billing cycle or immediately]."
   • A brief reason (optional but helpful): "I am switching platforms" or "I am not using the service."
   • Request: "Please confirm cancellation in writing and provide a reference number."
4. Send the email and note the exact time and date you sent it.
   • Save the sent message in a dedicated folder for this cancellation.
5. Wait for a response within 3-5 business days.
   • If you don't hear back, send a follow-up email referencing your original message date.
6. When Booksy replies with confirmation, reply-all to acknowledge receipt and thank them.
   • This creates a complete chain if you need it later.

Cancellation via app store (if you subscribed through apple or google)

If you bought Booksy through Apple App Store or Google Play, you must cancel through that platform to stop recurring charges.

1. For Apple App Store (iOS):
   • Open the Apple App Store app.
   • Tap your profile icon (top right).
   • Tap Subscriptions.
   • Find Booksy in the list.
   • Tap Manage or Edit.
   • Select Cancel Subscription.
   • Follow the prompts and confirm cancellation.
   • Screenshot the confirmation screen.
2. For Google Play (Android):
   • Open Google Play.
   • Tap your profile icon (top right).
   • Tap Payments and subscriptions.
   • Tap Subscriptions.
   • Find Booksy.
   • Tap Cancel subscription.
   • Choose your reason and confirm.
   • Screenshot the confirmation.
3. After cancelling via the app store, send a courtesy email to Booksy support confirming cancellation.
   • This prevents confusion if Booksy's internal records haven't updated.

Cancellation by postal letter (if booksy doesn't respond)

Warning: Use this only if email and in-app support have failed to respond or confirm within 7 days.

1. Compose a formal letter on plain paper (or email formatted as a letter) with:
   • Date of letter.
   • Your name, business name and postal address.
   • Booksy's address (from their website or contact page; regional office if available).
   • Clear subject line: "Cancellation of Booksy subscription - [Your Business Name]".
   • Body: repeat your cancellation request, account details, and reason.
   • Request written confirmation of cancellation date and reference number.
   • Add: "If I do not receive written confirmation within 14 days, I reserve the right to dispute any charges with my payment provider and lodge a complaint with the ACCC."
2. Print two copies and sign both.
   • Keep one for your records.
3. Send the original via registered or certified post to Booksy's corporate address (found on their help pages or company registration details).
   • Retain the tracking number and proof of postage.
4. Also send an identical email version to support@booksy.com with subject line: "Formal cancellation notice (also sent by post)."
   • Reference the tracking number in the email.
5. Wait 14 days for a response.
   • If Booksy ignores the letter, escalate to the ACCC (see below).

What happens after you cancel

Cancellation doesn't end instantly; you'll have access until your billing cycle expires, and your data will be available briefly afterward.

Your access during the notice period

After you submit your cancellation request, Booksy typically grants you access through the end of your current billing cycle (monthly or annual). You can still view your client records, download reports and access historical booking data during this time. Use this window wisely to export your client list, appointment history and any custom settings you want to preserve.

Your clients won't see your Booksy profile on the public booking page after cancellation takes effect, so plan your transition carefully. Consider notifying regular clients of your new booking method (email, phone, or alternative platform) before access expires.

Data export and backup

Before your cancellation takes full effect, export everything you need from Booksy.

• Client list (names, phone numbers, email addresses, booking history).
• Appointment records and notes.
• Custom business branding or text you entered.
• Payment records and invoices.

Most platforms allow CSV or PDF exports from the settings menu. If Booksy doesn't offer a direct export, contact support and request a data export at least 5 days before your access ends. Pro tip: Use this data to migrate to your new booking platform or email your clients directly with your new booking information.

After your billing cycle ends

Once your subscription expires, you lose access to Booksy's features. Your account may remain dormant (read-only) for a grace period (typically 30-90 days), but you cannot accept new bookings or edit client records. Booksy will not charge you again unless you reactivate a subscription.

If you reactivate within a certain window, you may be able to recover your data; if you wait longer, data is usually deleted permanently. If you think you might return to Booksy later, confirm Booksy's data retention policy before the grace period ends.

Refunds and billing after cancellation

Your refund eligibility depends on when you cancel, what you've paid for, and Australian Consumer Law.

Subscription refunds

If you cancel before your next billing date, no further charges post to your card. Booksy typically does not refund unused portions of a month you've already paid for, unless you're within the trial period or you have grounds under the ACL (service failure, misleading claims, etc.).

Pro tip: If you're cancelling mid-cycle because Booksy failed to deliver promised features or experienced persistent outages, reference the ACL in your cancellation email and request a pro-rata refund. State: "I am requesting a pro-rata refund for the unused portion of my subscription due to [specific failure]. This is a consumer right under the Australian Consumer Law."

Stopee has seen support teams approve partial refunds when the ACL is cited correctly, even if Booksy's standard terms don't promise it.

Customer booking refunds (provider-managed)

If you process refunds for customer bookings through Booksy's payment gateway, remember that refunds are usually your responsibility as the service provider, not Booksy's. Once you cancel, you lose access to Booksy's refund portal, so you'll need an alternative method (direct bank transfer, credit card reversal, etc.) to issue refunds to clients. Notify affected clients before your cancellation takes effect and provide your new payment method.

Payment processing fees

If Booksy charges transaction processing fees as part of your plan, you won't be charged after cancellation. However, any processing fees already deducted from customer payments are typically non-refundable by Booksy; those are merchant fees you've already incurred.

Common mistakes to avoid when cancelling

Cancellation can go wrong if you skip steps or misunderstand timelines, and the impact falls on you-not Booksy.

Forgetting to cancel before the renewal date

Your biggest risk is letting your billing cycle renew without cancelling. Set a phone reminder for 5 days before your next billing date if you've submitted a cancellation request but haven't received confirmation yet. If the renewal charges before you receive confirmation, you have grounds to dispute the charge with your bank or under the ACL.

Cancelling through the wrong channel

If you bought through Apple or Google but cancel only via email to Booksy, Apple or Google will still charge you on renewal day. Always cancel through the platform where you subscribed. Stopee advises checking your app store subscription list every time, even after you email Booksy directly.

Not documenting your cancellation

Screenshots and email confirmations are gold. If you cancel via in-app chat, export or screenshot the entire conversation. If you email, keep the entire thread. If a charge posts after your requested cancellation date, you'll need this proof to dispute it with your bank or the ACCC. Without documentation, banks are slower to reverse charges.

Overlooking customer refunds before cancellation

If clients have pending refund requests, address them before your Booksy access ends. Once you lose access to Booksy, you can't use the platform to process refunds, and unhappy clients may reverse charges through their banks. Process refunds manually or via your new payment system before cancellation takes effect.

Failing to export data in time

After your billing cycle ends, you typically have 30-90 days to access your data. Some users assume they can retrieve it anytime and then lose it when the grace period expires. Export everything within 10 days of cancellation confirmation.

Refund checklist for your cancellation

Use this checklist to track your refund progress and avoid being forgotten.

Why stopee can help you stay in control

Cancelling a subscription shouldn't feel like a puzzle. Stopee has helped thousands of consumers cancel Booksy and other business platforms cleanly, recover refunds under consumer law, and avoid surprise charges. Our guides, checklists and escalation strategies give you confidence that you're following the right process.

If Booksy ignores your cancellation request or charges you after you've cancelled, Stopee provides the language and steps to dispute the charge with your bank, lodge an ACCC complaint, or pursue a refund through your payment provider. You're not alone, and you have legal rights on your side.

Visit Stopee.com today to access cancellation guides for hundreds of subscriptions, and join our community of empowered consumers who take control of their recurring payments. Stopee is your partner in ending unwanted charges and reclaiming your money.

Contact addresses for escalation

If Booksy doesn't respond or disputes your refund request, use these contact points.

Booksy corporate and support addresses

For direct cancellation requests, try:

• Email: Check Booksy's official help page or your account emails for regional support addresses. General addresses may include support@booksy.com or region-specific variants (e.g., support.au@booksy.com for Australia, if available).
• Postal: Booksy publishes corporate office addresses on its official website and company registration pages. For Australian inquiries, confirm whether you're dealing with an Australian subsidiary or a parent company in the USA (Chicago, Illinois) or UK (Eastbourne). Always send escalation letters to the address listed on Booksy's official contact page.

Australian regulatory escalation

If Booksy refuses to acknowledge your refund request or breaches Australian Consumer Law:

• Australian Competition and Consumer Commission (ACCC): Lodge a complaint online at accc.gov.au or call 1300 302 502. The ACCC investigates breaches of consumer law and can compel companies to issue refunds.
• Office of Fair Trading (your state): Each Australian state has an Office of Fair Trading that handles consumer complaints. Search "[your state] Office of Fair Trading" to find contact details and online complaint forms.
• Your bank or payment provider: If Booksy charges your card after cancellation, contact your bank immediately to dispute the charge and request a reversal. Banks typically allow dispute windows of 60-120 days from the transaction date.

Stopee strongly recommends keeping copies of all cancellation communications, billing statements and support responses. This documentation is your leverage in any dispute and speeds up resolution with regulators or your bank.