Manage Booksy

How to cancel booksy and stop repeat charges in the philippines

What booksy is and why cancellation matters to you

Booksy is a subscription-based appointment booking and business management platform designed for salons, barbers, spas, and wellness businesses. If you run a small beauty or health service in the Philippines, you may have signed up for Booksy to manage client bookings, send appointment reminders, and handle payments all in one place. The service costs ₱1,500 (USD $29.99) per month for your first staff member, plus ₱1,000 (USD $20.00) monthly for each additional team member you add to your account.

The challenge many Filipino entrepreneurs face is that Booksy charges on a recurring monthly basis, and if you stop using the platform or find a better alternative, the charges keep coming unless you formally cancel. A lot of users discover unexpected ₱1,500 or ₱3,500 debits on their bank or GCash statements weeks after they thought they had stopped using the service. That is exactly why understanding your cancellation options and your legal rights matters-and why Stopee has built this guide to help you take back control of your subscription.

How booksy pricing actually breaks down

Booksy's pricing model is straightforward on paper but can surprise you if you do not track your team member seats carefully. When you first subscribe, you pay for one staff seat. If your salon has more than one person handling bookings or services, each additional person costs you another ₱1,000 per month. A three-person salon paying for three team members will end up at ₱3,500 monthly before taxes or payment processing fees.

The company does not offer a free version of its business platform, though new users do get a 14-day free trial. That trial window is critical-if you do not cancel before day 14, your card or e-wallet will be charged automatically. For Philippine users paying in USD on accounts linked to GCash, Maya, or credit cards, the conversion and timing can make charges land on unexpected dates.

Why booksy users in the philippines decide to cancel

Filipino business owners cancel Booksy for several practical reasons. Some switch to local alternatives that charge in pesos and offer better support in Tagalog or English. Others find that the monthly cost does not match their client volume or that they do not use enough features to justify the subscription. A few discover that they prefer simpler, cheaper tools or decide to manage appointments through WhatsApp or Facebook instead.

Time zone gaps between the Philippines and Booksy's U.S. headquarters also slow down support responses when you have urgent billing questions. If you charge a client in GCash and Booksy debits your account on the same day, you may not have the balance to cover both transactions-and that friction often pushes owners to cancel.

Your consumer rights and what they mean for you

The Philippines has clear consumer protection laws that give you leverage if Booksy bills you unfairly or refuses to process your cancellation.

The consumer act of the philippines and your subscription rights

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel subscriptions without unreasonable penalty, and you are entitled to clear disclosure of billing terms before you buy. If Booksy charged you without properly warning you about recurring charges, or if your cancellation request was ignored, you have grounds to dispute the charge with your bank or credit card issuer. The National Bureau of Investigation (NBI) and the Department of Trade and Industry (DTI) both handle consumer complaints about unfair billing practices.

Most importantly, you do not need Booksy's permission to dispute a charge with your financial institution. If Booksy continues to bill you after you have formally cancelled, you can file a chargeback claim with your bank or e-wallet provider. Stopee recommends keeping screenshots of your cancellation confirmation email, your account settings showing the cancellation date, and your bank statement showing any unauthorized charges after cancellation-these documents are your proof.

Escalation points if booksy refuses to cancel

If Booksy does not respond to your cancellation request within 7 business days, or if charges continue after you cancelled, you have escalation options. First, contact Booksy support again in writing and request a formal response within 5 days. If they do not reply, file a complaint with the Department of Trade and Industry (DTI) Consumer Welfare Division at consumercare@dti.gov.ph or visit any DTI regional office in your province. The DTI investigates unfair billing and subscription traps, and companies take DTI complaints seriously because they can result in fines and public records of non-compliance.

You can also dispute the charge directly with your bank or GCash/Maya support. Tell them you cancelled the service and Booksy continued to bill you without authorization. Most financial institutions will reverse the charge and open an investigation into Booksy's practices.

How to cancel booksy step by step

Cancelling Booksy is straightforward if you follow the exact sequence and keep proof of every action you take.

Prepare before you cancel

Before you click cancel, take three simple steps that will protect you if billing problems appear later. First, take a screenshot of your current Booksy plan, your billing date, and the amount charged (₱1,500 or ₱3,500, for example). Second, screenshot your account email and the subscription status page. Third, if your salon stores client data inside Booksy, download or export that data now-you will lose access to it after cancellation, and you may need it to move clients to a new booking system.

Pro tip: Open a notes app or document on your phone and paste the date and time you start the cancellation process. Write down each step you complete. If you need to escalate later, you will have a timeline to show Booksy or your bank that you took action on a specific date.

Cancel through your booksy account dashboard

If you subscribed directly to Booksy through their website, use the official account dashboard to cancel.

1. Log in to your Booksy account at biz.booksy.com using your email and password.
   • If you forgot your password, use the "Forgot password?" link on the login page and check your email for a reset link.
2. Navigate to Account Settings (usually found in the top right corner of your dashboard or in a menu labeled "Settings" or "Profile").
   • Look for a section labeled "Subscription," "Plan," or "Billing."
3. Find the option that says Cancel Account or Cancel Subscription.
   • Do not confuse this with "Delete Account"-cancellation stops billing but may preserve your data; deletion removes everything.
4. Click Cancel and follow the on-screen prompts.
   • Booksy may ask why you are cancelling. You can skip this or provide brief feedback; your answer does not block the cancellation.
5. Wait for the final confirmation screen and screenshot it.
   • Many users stop here, but this is not the end. Keep going to the next step.
6. Check your email (including spam folders) for a cancellation confirmation email from Booksy.
   • Warning: If you do not receive a confirmation email within 5 minutes, repeat the process or contact Booksy support immediately. A missing email often means the cancellation did not process.
7. Reply to the confirmation email or screenshot it and save it to your files.
   • This email is your legal proof that you cancelled on a specific date. Keep it for at least one year.

Pro tip: Log out of your account and try to log back in immediately after cancellation. If the system still lets you in and shows an active subscription, the cancellation did not complete. Go back to step 2 and repeat the process.

If you subscribed through an app store or reseller

Some Filipino users subscribe to Booksy through the Apple App Store or Google Play Store rather than directly through Booksy's website. If that is your situation, you need to cancel through the app store, not through Booksy itself.

1. For Apple (iOS users): Open the App Store app on your iPhone or iPad, tap your profile icon in the top right, select "Subscriptions," find Booksy, and tap "Cancel Subscription." Follow the prompts to confirm.
2. For Google (Android users): Open Google Play, tap your profile icon, select "Manage subscriptions," find Booksy, and tap "Cancel subscription." Confirm the cancellation.
3. After cancellation through the app store, also log into your Booksy account online and repeat the steps above to cancel there as well.
   • App store cancellations and account-based cancellations are separate processes-doing both ensures Booksy cannot bill you twice.

What happens after you cancel booksy

Cancellation does not always mean instant access loss, and knowing the timeline helps you avoid surprises.

Access and data after cancellation

When you cancel Booksy, your account usually remains accessible until the end of your current billing cycle. This means if you cancel on the 15th of the month but your subscription renews on the 30th, you can still log in and access your data until the 30th. Some users use this window to download remaining client lists or export appointment history before complete loss of access.

After your access ends, Booksy may keep your data on file for 30 to 90 days before permanently deleting it. If you need to retrieve anything after cancellation, contact Booksy support within 30 days and request a data export. Once that window closes, recovery becomes difficult or impossible.

Billing after cancellation

Your final charge will appear on your statement for the month in which you cancelled. If you cancelled on the 15th and your renewal date is the 30th, you should not see another charge after the one that covers the 30th. If a charge appears after your access has ended, that is a billing error, and you should dispute it with your bank immediately.

Warning: Some users report being charged again 30 to 60 days after cancellation due to failed payment retries or system glitches. If this happens to you, do not assume it is an oversight. Contact Booksy support with your cancellation confirmation email, then file a chargeback with your bank if Booksy does not refund the charge within 5 business days.

Refunds and how to claim them

Booksy's refund policy depends on how long you have used the service and whether you cancelled during the free trial period.

Refunds during the free trial

If you cancelled Booksy within the 14-day free trial period and no charge has been applied to your account, you have nothing to refund. Your cancellation simply prevents the first ₱1,500 charge from occurring. If you are unsure whether you are still in the trial, check your account-the subscription status page will show "Trial" or will display your renewal date.

Refunds after paid subscription

Once you have been charged for at least one month, Booksy does not offer automatic refunds for cancellations. The company treats monthly fees as payment for service already delivered. However, you may have grounds to request a refund in two situations:

• You cancelled within 3 business days of being charged, and the charge took you by surprise (this falls under consumer protection for unclear billing disclosure).
• Booksy continued to charge you after you formally cancelled, in which case you are entitled to a refund for all unauthorized charges.

To request a refund, email Booksy support at their help portal and state your reason clearly: "I cancelled my account on [date]. A charge of ₱1,500 was applied on [date]. Please refund this charge as it was applied after my cancellation." Include your cancellation confirmation email and a screenshot of the disputed charge on your bank statement.

Pro tip: If Booksy does not respond within 7 days, file a chargeback dispute with your bank. Most banks will automatically reverse charges for cancelled subscriptions if you provide proof of cancellation and evidence of the unauthorized charge.

Booksy pricing and plan comparison

Understanding what you are paying for helps you decide whether cancellation is the right move or whether downgrading might work better for you.

If your subscription cost has crept up because you added extra staff members, consider whether you truly need all those seats. You can remove team members from your account and lower your monthly bill before cancelling entirely-this option is available inside Account Settings under "Team" or "Staff."

Common cancellation mistakes to avoid

Cancelling a subscription should be simple, but small errors can leave you charged for months longer than you intended. Let us walk through the traps that catch most people and how to sidestep them.

Mistake 1: cancelling only through the app, not the website

If you downloaded Booksy on your phone and have been using it as an app, cancelling through your phone's app store (Apple or Google Play) is only half the job. Many users make this error and then get shocked by a charge weeks later because their online account never actually cancelled. Always cancel in both places: first through your phone's app store, then log into biz.booksy.com on a computer or web browser and cancel your account through Account Settings. Stopee has seen this mistake cost Filipino users thousands of pesos in unwanted charges.

Mistake 2: assuming one cancellation confirmation means you are done

Booksy's system sometimes shows a cancellation screen, but the process is not finished until you receive a confirmation email. If you do not get that email within 5 minutes, the cancellation likely failed. Go back and repeat the process. Refresh the page, log out, and log back in to verify your subscription status shows as "Cancelled" or displays no active plan.

Mistake 3: cancelling too close to your renewal date

If you cancel on the 28th and your renewal date is the 30th, Booksy may still charge you on the 30th because the system has already queued that charge. Cancel as early as possible in your billing cycle-ideally, within the first week of each month. If you are past day 20 of your cycle, you may not be able to stop the next charge, so plan accordingly.

Mistake 4: not taking screenshots of your cancellation proof

Screenshots cost nothing and take 10 seconds. If you do not save proof that you cancelled and Booksy charges you again, disputing the charge with your bank becomes much harder. The bank will ask, "Can you prove you cancelled?" A screenshot of your confirmation email or a screenshot of your account settings showing "No active subscription" answers that question instantly. Without proof, your dispute claim is weaker.

Mistake 5: deleting the confirmation email immediately

After you receive your cancellation confirmation from Booksy, keep that email for at least one year. Do not archive it or delete it. If a surprise charge appears months later, that email is your evidence that you cancelled on a specific date. Stopee recommends forwarding the email to yourself or saving it as a PDF to a folder labeled "Booksy Cancellation-Keep."

After cancellation: your checklist and next steps

Once your cancellation is complete, your job is not finished. Use this checklist to protect yourself from surprise charges and ensure a clean break from Booksy.

1. Check your email for a cancellation confirmation from Booksy within 24 hours.
   • If you do not receive one, contact support or repeat the cancellation process.
2. Save the confirmation email and take a screenshot of your account page showing no active subscription.
3. Wait 3 to 5 business days and then check your bank statement or GCash/Maya app to confirm no new charge has appeared.
4. Set a phone reminder for one month after your cancellation to verify that your next billing date did not process a charge.
   • This is your backup check to catch any system errors or billing glitches.
5. If a charge appears after cancellation, immediately contact Booksy support with your cancellation confirmation email.
   • Give them 5 business days to respond. If they do not refund the charge, dispute it with your bank.
6. Download or export any final data from Booksy before your access completely closes (usually within 30 days of cancellation).
   • After 30 days, Booksy may permanently delete your data and you cannot recover it.
7. Look for alternatives: WhatsApp Business, Calendly, Acuity Scheduling, or local Philippine apps that charge in pesos and offer Tagalog support.

Where to contact booksy if cancellation does not work

If your cancellation request goes unanswered or if charges continue after you cancelled, escalate your case using these official Booksy channels and consumer protection resources.

Direct contact with booksy support

Booksy's primary support channel is through their help portal at support.booksy.com. You can submit a ticket describing your cancellation issue. For urgent billing disputes, use the help portal and clearly state: "I cancelled my account on [date] and received confirmation email ID [include email subject or date]. I was charged on [date] after cancellation. Please refund this charge immediately or provide proof that my account was not charged."

Expect a response within 5 to 7 business days. If Booksy does not respond or refuses to refund an unauthorized charge, move to escalation.

Escalation: contact booksy's corporate office

Booksy's corporate office is located at:

Booksy, Inc.
515 North State Street, Suite 460
Chicago, Illinois 60654
USA

Send a formal written cancellation and refund demand to this address via registered postal mail (or international registered mail from the Philippines). In your letter, include:

• Your Booksy account email address
• The date you cancelled
• Dates and amounts of any unauthorized charges
• A copy of your cancellation confirmation email
• Screenshots of your bank statement showing the disputed charges
• A request for a full refund within 14 days
• A statement that you will pursue a chargeback with your bank and file a complaint with the Department of Trade and Industry if Booksy does not respond

Registered mail creates a paper trail and proof of delivery-both matter if you later need to involve the DTI or your bank. This letter often triggers a faster response than email support alone because it signals that you are serious and prepared to escalate.

Escalation: file a complaint with the department of trade and industry (DTI)

If Booksy does not respond to your cancellation or refund request within 30 days, file a formal complaint with the DTI Consumer Welfare Division.

Email: consumercare@dti.gov.ph
Phone: 1-300-1386 (landline) or 8734-4588 (mobile)
Walk-in: DTI Headquaters, Trade and Industry Building, 385 Sen. Gil Puyat Avenue, Makati City

In your DTI complaint, include copies of:

• Your cancellation confirmation email
• Screenshots of your bank or GCash statement showing charges after cancellation
• Your cancelled and uncancelled account page screenshots
• Copies of all emails you sent to Booksy support
• Proof that you followed up (screenshots of your help portal tickets)

The DTI investigates unfair subscription practices and can pressure companies to issue refunds or change their policies. A DTI complaint also creates a public record that may help other Filipino users in the future.

Escalation: dispute the charge with your bank or e-wallet

This is the fastest way to recover your money. Contact your bank, GCash, or Maya support and tell them:

• "I cancelled my subscription to Booksy on [date]. My cancellation was confirmed. I was charged ₱1,500 on [date], which is after my cancellation date. This is an unauthorized charge, and I request an immediate chargeback."

Provide them with your cancellation confirmation email as proof. Most Philippine banks and e-wallets will reverse the charge within 3 to 10 business days and open an investigation into Booksy's billing practices. This does not require Booksy's permission-it is your right as a consumer.

Why stopee exists and how we help

Subscriptions are supposed to work for you, not trap you. Yet millions of people worldwide-and thousands of Filipino entrepreneurs-get stuck paying for services they no longer use because companies make cancellation deliberately hard or because they do not understand their consumer rights.

Stopee was created to fix that. We research every subscription service, map out exactly how to cancel, and explain your legal protections so you stay in control. You should never lose money to a service you cancelled or feel powerless when a company refuses to listen. Stopee has helped thousands of consumers cancel unfair subscriptions, recover unauthorized charges, and understand the laws that protect them.

This guide is one of many resources we have built for people in the Philippines who are tired of recurring charges and hidden cancellation processes. Whether you are cancelling Booksy or another service, Stopee is here to give you the clear, step-by-step path forward.

Your summary: key takeaways

Final word: you are in control

Cancelling Booksy is straightforward if you follow the steps in this guide and keep proof of every action. The law is on your side-the Consumer Act of the Philippines protects you from unfair billing and gives you clear paths to dispute unauthorized charges. If Booksy bills you after you cancelled, you have the power to get your money back through your bank or the DTI. You do not need Booksy's permission or cooperation to protect yourself.

Stopee believes every consumer should be able to cancel quickly, get refunds fairly, and move to a service that works better for them. Whether you are leaving Booksy today or protecting yourself against surprise charges, you now have the knowledge and the legal tools to win. Stopee has helped thousands of consumers cancel subscriptions they no longer wanted, recover money they thought was lost, and take back control of their finances. You can too.