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Cancel Lashify: The Right Way
How to cancel your lashify subscription in australia
What is lashify and why you might want to cancel
Lashify is a direct-to-consumer beauty brand that sells a DIY lash-extension system with individual Gossamer lashes, specialist bonds and application tools. The company operates two main recurring billing models: a customisable monthly Lash Box (auto-delivery of lashes and accessories) and Membership X, a paid tier offering sitewide discounts and member perks. Both services charge automatically on a schedule you set, and both can be cancelled-though the process and refund eligibility differ depending on which plan you hold.
You might want to cancel for several reasons: the membership cost adds up over time, you have built up enough lash cartridges to last months, or the service simply doesn't fit your routine anymore. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you keep control of your billing.
Lashify's subscription models explained
Membership X is Lashify's loyalty tier billed monthly or annually at approximately A$22.50 per month or A$225 per year (converted from USD; prices vary by your location and current exchange rates). This membership is classified as non-refundable once active, meaning the company does not refund membership fees after your billing period has begun. Cancelling your membership stops future renewals but does not reverse charges already processed.
The Monthly Lash Box is a separate subscription where you receive customisable lash cartridges every 30 or 60 days, with individual cartridges priced from approximately A$27 to A$42 depending on style and quantity. Lashify advertises this box as "pause, skip or cancel anytime," which suggests more flexibility than Membership X. However, you should verify the exact refund policy for any box already paid and not yet dispatched.
When cancellation makes sense
Cancel your Lashify subscription if the recurring charge no longer aligns with your budget or lash-application routine. Many customers find that after an initial purchase phase, they have sufficient inventory and do not need monthly deliveries. Others discover that the DIY lash system does not suit their lifestyle or preference, and continuing to pay for membership or boxes becomes wasteful. Stopee recommends cancelling as soon as you know you will not use the service, rather than letting charges accumulate.
Understanding your consumer rights under australian law
Australian Consumer Law protects you when you cancel online subscriptions and memberships, even if the vendor's terms state "non-refundable."
Key protections that apply to lashify cancellations
The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) grants you statutory consumer guarantees that override unfair contract terms. If Lashify charges you for a membership or subscription that you did not expressly consent to renew-or if the renewal terms were not clearly disclosed before billing-you have the right to dispute the charge. Additionally, if a service is not delivered as described, or if you cancel within a reasonable timeframe before the next billing date, you may be entitled to a refund or credit.
Lashify's own terms state that Membership X is "non-refundable" once active, but this clause does not override your right to cancel future renewals. It also does not prevent you from claiming a refund if Lashify failed to clearly notify you before charging, or if the service did not match its description. Stopee advises you to keep screenshots of all billing emails and renewal notifications as evidence if you later need to dispute a charge with your bank or Lashify's payment processor.
Your right to cancel before the next billing date
You have the legal right to cancel any recurring subscription before the next billing date to prevent the next charge. Lashify's terms acknowledge this: cancelling only stops future renewals and does not reverse past charges. This is the standard approach. However, if you cancel on or after your renewal date and Lashify has already charged you in error or without clear consent, you can request a refund under Australian Consumer Law. Contact the Australian Competition and Consumer Commission (ACCC) if Lashify refuses.
How to cancel your lashify subscription
Cancellation is fastest and cleanest via your online account, though you can also cancel by email if you encounter obstacles.
Cancellation method 1: online via your lashify account
This is the primary and quickest route to stop recurring charges.
- Visit lashify.com and log into your account using your email and password.
- If you have forgotten your password, use the "Forgot password?" link and reset it via email.
- Navigate to your account settings or subscription management page, often labelled "My Account," "Subscriptions," "Billing," or "Membership."
- On mobile, you may need to tap a menu icon (three horizontal lines) at the top or bottom to access your account area.
- Locate your active subscription or membership (e.g., "Membership X Monthly" or "Monthly Lash Box").
- The page should display your renewal date, billing amount, and cancellation or modification options.
- Select "Cancel subscription," "Pause," "Skip," or the equivalent option displayed.
- Warning: Do not click "Pause" if you intend to cancel permanently; "Pause" temporarily halts delivery but may resume automatically after a set period.
- Follow the prompts and confirm your cancellation.
- Lashify may ask you why you are cancelling (for feedback purposes); you can leave this blank or provide brief feedback.
- Review any final terms or wording to ensure you are cancelling, not pausing or modifying.
- Take a screenshot of the cancellation confirmation screen and note the date and time.
- Pro tip: Forward the confirmation email to your personal email inbox or save it to your files; this is your proof of cancellation.
Cancellation method 2: email support
Use email if the online portal does not show a cancellation button or if you want a formal record of your request.
- Send an email to support@lashify.com (or the support email listed on Lashify's contact page).
- Subject line: "Cancellation Request for My Lashify Subscription"
- In the email body, include:
- Your full name and the email address associated with your Lashify account.
- Your order or customer ID (visible in your account dashboard or order history).
- A clear statement: "I request immediate cancellation of my Lashify subscription effective today."
- The date of your next scheduled renewal (if visible in your account).
- Keep a copy of the email you send.
- Lashify support typically responds within 24 to 48 business hours.
- Reply to their confirmation email with a brief "Confirmed" message to create a paper trail.
- Pro tip: Ask Lashify to confirm in writing that your subscription has been cancelled and that no further charges will occur.
Cancellation method 3: contact your payment provider
If Lashify does not respond to your cancellation request within 5 business days, or if you are charged after cancelling, contact your bank or payment provider to dispute the recurring charge.
- Log into your bank's app or online portal and navigate to your transaction history or recent payments.
- Find the most recent Lashify charge and note the date and amount.
- Select the transaction and choose "Report unauthorized charge" or "Dispute transaction."
- Most banks call this a "chargeback" or "dispute."
- Upload your screenshots of your cancellation request (email to Lashify or confirmation screen) as evidence.
- Include the date you requested cancellation and the date you were charged despite your request.
- Your bank will investigate and typically reverse the charge if you can prove you cancelled in good faith.
- This process usually takes 10 to 20 business days.
What to expect after you cancel
Cancelling your subscription ends future charges, but understanding what happens next prevents surprises and confusion.
Your final billing cycle and what you keep
When you cancel before your next renewal date, that renewal charge will not occur. Any Lash Box items already ordered and paid for will still be dispatched (unless you cancel after an order has been placed but before it has been packed for dispatch, in which case you may be able to prevent the shipment). Your access to any digital membership perks (such as discount codes or early access to new products) will end on your renewal date or immediately, depending on Lashify's policy. Stopee recommends asking Lashify's support team when exactly your access ends to avoid disappointment.
You will retain any physical lashes, tools and accessories you have already received. These items remain yours to use. Your account login will remain active so you can reorder individual items if you choose, though you will pay standard prices without the membership discount.
Timeline for cancellation to take effect
Your cancellation typically takes effect immediately after you confirm it online. However, if you cancel via email, allow 24 to 48 hours for Lashify to process your request and disable the recurring charge. Check your email for a confirmation message from Lashify support. If your renewal date falls within 48 hours of your cancellation request and you have not received confirmation, contact Stopee or escalate to your bank to block the charge in advance.
Checking that the cancellation has worked
Log back into your Lashify account 3 to 5 days after cancelling and verify that your subscription is marked as "Cancelled" or "Inactive." Your next renewal date should no longer be displayed. Additionally, when your original renewal date passes (usually within 30 days), confirm that no charge appears on your bank statement. If a charge does appear after you cancelled, contact Stopee for advice on disputing it with your bank.
Refund eligibility and what you might recover
Your eligibility for a refund depends on the plan type, when you cancelled, and whether Lashify breached Australian Consumer Law.
Membership x refund policy
Lashify explicitly states that Membership X fees are "non-refundable" once the billing period has started. This means if you pay for a monthly or annual membership and then cancel mid-cycle, Lashify will not refund the portion of the month or year you did not use. This is standard practice for digital memberships in Australia, and Stopee cannot override the vendor's terms on this point. However, if Lashify failed to obtain your express consent before charging you, or if the renewal was not clearly disclosed before billing, you may have grounds to claim a refund under Australian Consumer Law. Keep any renewal notifications or emails that Lashify sent you prior to charging.
Monthly lash box refund policy
The Monthly Lash Box is advertised as cancellable "anytime," which suggests greater refund flexibility than Membership X. If you cancel before your next box has been packed or dispatched, Lashify may apply your payment to the next shipment (a credit) rather than refunding it to your original payment method. If you cancel after the box has been dispatched, you will not receive a refund for that shipment. However, if you cancel before the shipment leaves the warehouse, ask Lashify support to confirm whether they can cancel the order and credit your account or refund your payment.
Disputing a charge with your bank if lashify will not refund
If Lashify refuses to refund a charge you believe is unjust, and your cancellation request was clear and timely, you can raise a dispute with your bank. Provide your bank with: (1) a copy of your cancellation email or screenshot of your online cancellation confirmation, (2) the date you requested cancellation, (3) the date Lashify charged you despite your request, and (4) any correspondence from Lashify explaining why they charged you. Your bank will investigate. If the evidence supports your claim, the bank will reverse the charge. This process is free and is a legitimate consumer protection in Australia.
Pricing and billing summary
Here is a quick reference of Lashify's main plans and what cancellation means for each.
| Plan | Billing frequency | Approx. cost (A$) | Refund if cancelled mid-cycle | Cancellation flexibility |
|---|---|---|---|---|
| Membership X (monthly) | Monthly | A$22.50 | Non-refundable | Stops future renewals only |
| Membership X (annual) | Yearly | A$225 | Non-refundable | Stops future renewals only |
| Monthly Lash Box | Every 30 or 60 days | A$27-A$42 per cartridge | May apply to next shipment as credit | Pause, skip or cancel anytime |
| X Pass / other tiers | Varies | Varies | Check specific terms | Varies by product |
Prices are approximate and converted from USD. Check Lashify.com for current AUD pricing in your region.
Common mistakes that slow down or block your cancellation
Cancelling a subscription can feel frustrating when small oversights lead to missed steps or forgotten charges. Here are the pitfalls Stopee sees repeatedly and how to avoid them.
Mistaking "pause" for "cancel"
The most common error is clicking "Pause" or "Skip next delivery" when you mean to cancel permanently. Pausing temporarily halts your subscription for a set period (often 1 to 3 months), after which it automatically resumes billing. If you truly want to stop all charges, select "Cancel subscription," not "Pause." Always read the button label twice before clicking to confirm which action you are taking.
Cancelling only the lash box but forgetting membership x
Some customers hold both a Monthly Lash Box subscription and an active Membership X tier. Cancelling one does not automatically cancel the other. You must navigate to your account settings and cancel each subscription separately. Log into your account after cancelling and verify that both subscriptions are marked as "Cancelled" or "Inactive." If only one is cancelled, you will still be charged for the other.
Not waiting for a cancellation confirmation
If you cancel via email and do not receive a confirmation from Lashify support within 48 hours, do not assume the cancellation has gone through. Follow up with a second email or check your account dashboard to confirm your subscription status. Many missed cancellations occur because customers assume silence equals confirmation.
Forgetting to check your bank statement on renewal day
After cancelling, mark your original renewal date on your calendar. On that date, check your bank app to confirm that no charge appeared. If a charge does post despite your cancellation, take action immediately by contacting Lashify or your bank. The sooner you dispute an erroneous charge, the faster it will be reversed. Stopee recommends setting a phone reminder for your renewal date so this step does not slip your mind.
Pre-cancellation checklist
Use this checklist to prepare for a smooth cancellation and avoid loose ends.
- Log into your Lashify account and note your current renewal date and billing amount.
- Take a screenshot of your account dashboard showing your active subscription(s).
- Check whether you have both Membership X and a Monthly Lash Box active (you may need to cancel both separately).
- Review your original welcome emails from Lashify to find the correct support contact (usually support@lashify.com).
- Open a new folder or label in your email called "Lashify cancellation" and file all related emails there.
- Identify your Lashify account email address and have it ready when you contact support.
- Note whether any Lash Box order is currently pending dispatch; if so, contact Lashify to see if you can cancel it before shipping.
- Confirm today's date and mark your renewal date on your calendar so you can check for phantom charges later.
What to do if lashify refuses to cancel or charges you after you cancel
Occasionally, a customer's cancellation request is ignored or a phantom charge appears after cancellation is confirmed. Here is how to escalate.
Step 1: contact lashify support again with escalation language
Send a second email to support@lashify.com with the subject line "Escalation: Cancellation not processed" and include your original cancellation request date, the order or customer ID, and a statement like: "I requested cancellation on [date] and have not received confirmation. Please confirm in writing within 24 hours that my subscription is cancelled, or I will escalate this matter to my payment provider and the ACCC." A formal tone and clear timeline often prompt a faster response.
Step 2: dispute the charge with your bank
Contact your bank or card issuer and initiate a dispute for any charge that posted after you cancelled. Provide: (1) a copy of your cancellation email or screenshot, (2) the date you requested cancellation, (3) the date of the unauthorized charge, and (4) any response (or lack thereof) from Lashify support. Your bank will investigate and reverse the charge if your evidence is clear.
Step 3: lodge a complaint with the ACCC if needed
If Lashify continues to charge you despite your cancellation request, or if they refuse to process your cancellation, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at scamwatch.gov.au or by calling 1300 135 552. Provide details of all your attempts to cancel and copies of relevant emails. The ACCC can investigate potential breaches of Australian Consumer Law and pursue action against Lashify if they are systematically ignoring cancellation requests. Stopee can help you prepare evidence if needed.
Final summary: taking control of your lashify billing
Cancelling your Lashify subscription is straightforward when you know where to click and what to expect. Log into your account, navigate to your subscription settings, and select "Cancel subscription"-not "Pause." Confirm the cancellation and save the confirmation email. If you encounter resistance, escalate to your bank or the ACCC. Remember that Australian Consumer Law protects you, and "non-refundable" clauses do not override your right to cancel future renewals or dispute erroneous charges.
Many customers put off cancellation because they fear the process will be drawn out or that they will lose money. In reality, cancelling stops future charges immediately, preserves any items you have already received, and frees up your budget for services you actually use. Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim control over their recurring payments, and avoid surprise charges. You are entitled to manage your money without hassle. If you need specific guidance on your Lashify account or encounter difficulties, visit Stopee.com for additional resources and real-time support. Your cancellation is within reach.
Contact lashify and key support details
Email: support@lashify.com
Website: lashify.com
Account login: Log in via the Lashify website under "My Account"
Australian Consumer Law enquiries: Visit accc.gov.au or call 1300 135 552 (ACCC)
For further help with your cancellation or to dispute a charge, Stopee is ready to support you at stopee.com.