Manage Lashify

How to cancel your lashify subscription and stop unwanted charges

What is lashify and why you might want to cancel

Lashify is a Canadian beauty brand that delivers at-home lash extension systems, refill kits, and related accessories directly to your door. The company operates both one-time purchase and subscription models, with many customers signing up for recurring refill orders to maintain their lash applications between salon visits.

You might want to cancel if you've switched to a different lash system, experienced quality issues, or simply decided the subscription no longer fits your beauty routine or budget. Whatever your reason, Stopee is here to guide you through the cancellation process with clear, step-by-step instructions so you avoid common traps and protect your consumer rights in Canada.

Understanding lashify's subscription model

Lashify offers flexibility with both one-time purchases and subscription options for refill products. If you enrolled in a refill subscription, the company typically charges your payment method on a recurring schedule until you cancel. Unlike some beauty services, Lashify allows you to manage your account online, though you may also need to send formal written notice if you want legal proof of cancellation for dispute purposes.

Why cancelling matters

Cancelling your Lashify subscription stops future automatic charges and prevents unwanted shipments from arriving at your door. If you don't cancel properly, recurring charges can accumulate quickly, frustrating your budget and creating a headache when you contact your bank or credit card company. Taking action now puts you back in control of your spending and ensures you're not paying for products you no longer use.

Your consumer rights in canada and why they protect you

Canadian consumer protection laws give you powerful rights when dealing with subscription services and online retailers, even when company terms seem strict. Understanding these rights empowers you to push back if Lashify refuses a reasonable cancellation or refund request.

Protections under federal and provincial law

The Competition Bureau enforces the Competition Act across Canada and protects you against false or misleading advertising, automatic renewal schemes, and unfair business practices. Many provinces, including Ontario, British Columbia, and Alberta, also have their own consumer protection statutes that give you a cooling-off period (typically 7 to 14 days) for online purchases and subscription services.

If Lashify charges your account without clear prior consent, fails to honour a cancellation request, or continues billing after you've asked to stop, you have grounds to dispute the charge through your credit card issuer or bank. This is called a chargeback, and payment providers take these disputes seriously when you document your cancellation attempt.

What to do if lashify refuses to cancel

If the company ignores your cancellation request or claims they didn't receive it, contact your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, the Office of the Superintendent of Financial Institutions; in Alberta, the Fair Trading Act administrator. These agencies have power to investigate and compel refunds. Stopee recommends keeping all correspondence as evidence before you escalate, because regulators want to see proof you tried to resolve it directly first.

How to cancel your lashify subscription step-by-step

Follow these instructions in order to cancel securely and create a paper trail that protects you in case of disputes.

Method one: online cancellation (fastest option)

1. Log into your Lashify account using your email and password on the company website.
   • If you've forgotten your password, use the "Forgot Password" link and check your email for a reset link.
   • If you no longer have access to the email address on file, contact Lashify customer service immediately to verify your identity before proceeding.
2. Navigate to "Account Settings" or "Subscription Management" (exact labels vary, but look for a gear icon or "My Account" menu).
   • Some accounts show subscriptions under "Orders" or "Billing"-explore the menu thoroughly.
   • Take a screenshot of your subscription details before cancelling, including the billing date and next shipment date.
3. Find your active Lashify subscription or refill plan and select "Cancel Subscription" or "Pause Subscription."
   • Do not select "Pause"-that typically keeps your account active and may restart charges later. Choose "Cancel" instead.
   • Lashify may ask why you're cancelling (for feedback). You can skip this or provide honest feedback; either way, your cancellation is not conditional on your answer.
4. Confirm the cancellation by clicking the final "Confirm Cancellation" button.
   • The site should display a confirmation message and/or send you an email confirmation within minutes.
   • Note the confirmation number or screenshot the confirmation page for your records.
5. Check your email (including spam/promotions folders) for a cancellation confirmation email from Lashify within 24 hours.
   • If you don't receive an email, log back into your account and verify the subscription no longer appears under active subscriptions.
   • If it still shows as active, repeat the cancellation steps or move to Method Two below.
6. Monitor your bank or credit card statement for the next 5 to 7 business days to ensure no further charges appear.
   • If you see a charge after your cancellation date, take a screenshot and contact your payment provider immediately to dispute it.
   • Stopee advises keeping your cancellation confirmation email as evidence.

Method two: formal written cancellation (strongest legal protection)

If online cancellation fails, if you want to create undeniable proof of cancellation for legal purposes, or if you're disputing an unauthorized charge, send a formal written notice by registered mail. This method gives you a legal receipt and tracking number that proves Lashify received your cancellation request on a specific date.

1. Prepare a written cancellation letter on plain paper or email template that includes:
   • Your full legal name (as it appears on your account).
   • Your account email address and any customer or order number associated with your account.
   • The specific date you want the subscription cancelled (use today's date or the date you want service to stop).
   • A clear statement: "I hereby cancel my Lashify subscription effective immediately" or "I request immediate cessation of all recurring charges and shipments."
   • Your current mailing address and phone number.
   • A request for written confirmation of cancellation to your email address.
2. Find Lashify's customer service mailing address (check their website's "Contact Us" page, privacy policy, or terms of service for the legal address).
   • If the address is unclear, call Lashify customer service and ask for the correct registered office address to send cancellation notices.
   • Write the address clearly on an envelope in standard postal format.
3. Visit Canada Post and purchase a "Registered Mail with Return Receipt" service (raccomandata A/R equivalent in Canada).
   • Hand the letter to the postal clerk in person and request proof of mailing.
   • Keep the Canada Post receipt, tracking number, and return receipt stub.
   • The return receipt will show the date Lashify signed for your letter, creating legal proof of delivery.
4. Allow 5 to 10 business days for delivery, then follow up by email to customer service if you haven't received a cancellation confirmation.
   • In your follow-up email, reference your registered mail tracking number and the date you sent it.
   • Ask for written confirmation that the subscription has been cancelled.
   • Save all email correspondence in a dedicated folder on your computer.
5. Check your bank or credit card statement carefully for 10 to 14 days after the expected delivery date.
   • If Lashify continues charging you after the delivery date shown on your return receipt, you have ironclad proof they received your cancellation notice and ignored it.
   • This evidence is crucial if you file a chargeback or complaint with a regulatory agency.

Method three: chargeback through your payment provider (last resort)

If Lashify ignores your cancellation attempts and continues charging your account, contact your credit card issuer or bank directly and request a chargeback for unauthorized charges.

1. Call the number on the back of your credit card or log into your online banking portal and look for "Dispute a Transaction" or "Fraud Claims."
2. Provide your payment provider with:
   • The transaction dates and amounts of unwanted Lashify charges.
   • Your cancellation confirmation email or the tracking number of your registered mail cancellation notice.
   • Screenshots of your account showing the subscription was cancelled online, or a copy of your Canada Post return receipt.
   • Any correspondence from Lashify confirming cancellation, or lack thereof despite your attempts.
3. Your bank or credit card company will investigate and typically reverse charges within 30 to 45 days if they determine your claim is valid.

What happens after you cancel your lashify subscription

Cancelling is just the beginning-what comes next matters equally for your peace of mind and financial security.

Your account and data after cancellation

Your Lashify account remains accessible online after cancellation. You can still view your order history, account details, and any saved payment methods. The company retains your personal data according to its privacy policy and Canadian privacy law (including the Personal Information Protection and Electronic Documents Act). This is normal and doesn't mean your subscription is still active-it simply means Lashify keeps records for customer service and legal compliance.

What happens to pending orders and shipments

Orders that Lashify has already processed or shipped before your cancellation date will still be fulfilled and billed according to the company's terms. Pro tip: If you cancel on the same day or the day after your billing date, you may still receive a shipment. Contact Lashify immediately with your order number and ask if the shipment can be cancelled before it's dispatched. If it arrives, you have the right to refuse delivery or to return it under Lashify's return policy.

Tracking future charges

Monitor your bank and credit card statements for 14 days after cancellation to ensure no recurring charges appear. Many subscription companies accidentally re-bill customers if a payment method is updated or if there's a system error. Warning: If you see a Lashify charge after your confirmed cancellation date, contact your payment provider within 60 days to dispute it. The sooner you report it, the better your chances of a refund.

Refund eligibility and how to claim what you're owed

Refund rights depend on timing, product condition, and the reason you're cancelling. Stopee helps you navigate these rules so you recover money you deserve.

When you're eligible for a refund

How to request a refund from lashify

1. Log into your account and look for a "Returns" or "Support" section, or navigate directly to the contact page.
2. Prepare your request with:
   • Your order number and the date you were charged.
   • The specific reason: defective product, unopened return, duplicate charge, or unauthorized charge.
   • Photos of any defect (if applicable), clear and well-lit.
   • Your cancellation confirmation number or the date you cancelled your subscription.
3. Submit your refund request via email or through the website contact form, and note the date and time you submitted it.
4. Allow 5 to 7 business days for a response. If Lashify doesn't respond or refuses your refund unreasonably, escalate to your provincial consumer protection office.

Disputing charges through your payment provider

If Lashify refuses a refund for a legitimate claim (defective product, unauthorized charge, or clear billing error), you can dispute the charge directly with your credit card issuer or bank. This process, called a chargeback, is free and usually results in a refund within 30 to 45 days. Pro tip: Always try to resolve it with Lashify first by email, keeping records of the denial. Payment providers are more likely to side with you if you show you tried good-faith resolution before escalating.

Lashify pricing and subscription plans

Understanding Lashify's pricing helps you evaluate whether the service is worth your money and identify billing discrepancies.

Lashify's refill subscription is the most common recurring charge. If you've signed up for monthly refills, your credit card is charged between $30 and $50 each month until you cancel. This is where most cancellation issues arise, so if you're uncertain whether you have an active subscription, log into your account now and check your "Subscriptions" or "Active Orders" section.

Common mistakes people make when cancelling lashify

Cancellation frustration is real, and small mistakes can delay the process or even result in duplicate charges. Here's what to avoid so you don't regret your next move.

Mistake one: pausing instead of cancelling

Lashify offers a "Pause Subscription" option that temporarily stops shipments but keeps your subscription active. Many customers accidentally click "Pause" thinking it cancels. Warning: Paused subscriptions often restart automatically after 30, 60, or 90 days, and you'll be charged without realizing it. Always select "Cancel" explicitly, not "Pause," unless you genuinely want to resume your subscription later.

Mistake two: assuming an online cancellation confirmation means the job is done

Just because Lashify's website shows a confirmation doesn't guarantee the system processed it. Tech glitches happen. Always check your bank statement 5 to 7 days later, and if a charge appears, follow up immediately with customer service and your payment provider.

Mistake three: ignoring the confirmation email

If you don't receive a cancellation confirmation email within 24 hours of cancelling online, log back in and verify the subscription is actually gone. If it still shows as active, the cancellation may not have processed. Repeat the cancellation steps or use Method Two (registered mail) to create ironclad proof.

Mistake four: not keeping records

Screenshots, confirmation numbers, emails, and Canada Post receipts are your insurance policy. If a dispute arises, you'll need proof that you attempted to cancel. Pro tip: Create a folder on your computer labeled "Lashify Cancellation" and save every piece of documentation there the moment you receive it.

Mistake five: waiting too long to dispute unauthorized charges

Your credit card issuer and bank typically allow chargebacks within 60 to 120 days of the unwanted charge. After that window closes, your options shrink dramatically. If you notice a charge you didn't authorize, dispute it immediately-don't wait and hope the company refunds you.

Checklist: make sure you've cancelled correctly

Use this checklist to confirm your cancellation is complete and protect yourself from future charges.

• I logged into my Lashify account and confirmed the subscription no longer appears under "Active Subscriptions" or "Billing."
• I received a cancellation confirmation email from Lashify, and I saved it to a folder on my computer.
• I took a screenshot of the cancellation confirmation page as backup proof.
• If I cancelled online and didn't receive an email, I sent a follow-up email to Lashify customer service asking for confirmation.
• If I sent registered mail, I have the Canada Post tracking number and return receipt showing Lashify signed for it.
• I checked my credit card and bank statements for any Lashify charges 5 to 7 days after cancelling, and no charges appeared.
• I set a phone reminder to check my statements again 14 days after cancelling, just to be certain.
• If a charge did appear after cancellation, I contacted my payment provider to dispute it within 60 days.
• I marked my calendar to monitor statements monthly for the next 3 months (recurring billing mistakes sometimes take time to surface).

Why people keep or cancel lashify: real reasons

Sometimes the decision to cancel isn't clear-cut. Here's what actual customers report about staying versus leaving.

Reasons to keep your subscription

• You love the lash look and use them multiple times per week, making the monthly refill cost worthwhile.
• Lashify's refill kits are cheaper than professional lash extensions or salon appointments, so the subscription saves you money overall.
• Ordering refills online is faster and more convenient than visiting a salon or beauty counter.
• You've had consistent, high-quality products with no defects or billing issues.

Reasons to cancel

• You switched to another at-home lash system, professional extensions, or no longer use false lashes regularly.
• Monthly charges add up ($30-$50 per month, or $360-$600 per year), and you want to reduce beauty spending.
• You received defective products, damaged shipments, or products that didn't fit or work as advertised.
• Customer service was slow to respond or refused to process a refund for a legitimate complaint.
• You were charged without clear consent or after attempting to cancel.
• Lashify shipped products even after you requested cancellation, forcing you to deal with returns.

How stopee helps you cancel with confidence

Cancelling a subscription shouldn't feel like a battle, and you shouldn't have to worry about sneaky re-billing or ignored requests. Stopee has helped thousands of Canadian consumers cancel Lashify and other recurring services by providing clear, step-by-step instructions, consumer law knowledge, and escalation strategies that actually work.

Our guides walk you through every cancellation method, flag the traps that catch most people, and show you exactly what to do if the company ignores you. We also remind you of your legal rights under federal and provincial consumer protection law, so you know when you can dispute a charge or file a complaint with a regulator.

Whether you're cancelling because you've found a better product, want to cut expenses, or experienced poor service, Stopee empowers you to take control of your account and your spending. Visit Stopee today to access free cancellation guides for hundreds of Canadian services, plus templates for formal cancellation letters and chargeback tips.

Contact information and next steps

Before you cancel, make sure you have Lashify's official customer service contact details so you can follow up if your online cancellation doesn't process or if you need to escalate a refund request.

How to reach lashify customer service

• Website contact form: Visit lashify.com and look for "Contact Us" or "Customer Service" in the footer or help section.
• Email support: Lashify typically lists a customer service email on their website; emails may take 2 to 5 business days to answer.
• Phone: Check the website for a customer service phone number; hold times vary.
• Live chat: Some accounts have access to live chat during business hours (usually 9 AM to 6 PM ET, Monday to Friday).

Mailing address for formal cancellation notice

If you decide to send a registered mail cancellation (Method Two), address it to:

Lashify Customer Service
[Exact mailing address-visit lashify.com or call customer service to confirm the current registered office address, as companies sometimes move. Include the full street address, city, province, and postal code.]

Pro tip: Before you mail anything, call Lashify customer service and ask them to confirm their mailing address for cancellations in writing (via email). This eliminates the risk of your letter arriving at the wrong place and not being processed.

Escalation contacts if lashify doesn't respond

If Lashify ignores your cancellation request or refuses a reasonable refund, file a complaint with the appropriate regulator:

• Competition Bureau: www.competition.gc.ca-handles false advertising, misleading subscription practices, and unfair business conduct across Canada.
• Your provincial consumer protection office: Search "[Your Province] consumer protection" to find the specific agency, including Ontario (Ministry of Government and Consumer Services), British Columbia (Office of the Superintendent of Financial Institutions), Alberta (Fair Trading Act administrator), and others.
• Your credit card issuer or bank: Use the phone number on the back of your card to dispute any unauthorized charges within 60 days.

Stopee recommends gathering all documentation (cancellation confirmation, emails, payment receipts, and proof of any cancellation attempts) before filing a formal complaint. Regulators take action faster when they see you've tried to resolve the issue directly first.

You now have the knowledge and tools to cancel Lashify confidently and protect your money. Whether you choose online cancellation, registered mail, or a chargeback, Stopee has given you a roadmap. Take action today, keep your records organized, and remember: you're in control of your subscriptions, not the other way around.