Manage Hily

How to cancel your hily subscription in australia and avoid hidden charges

What is hily and why you might want to cancel

Hily is a dating and social app that matches you with potential partners using algorithmic recommendations alongside premium features. The service offers a free basic tier, but you can unlock enhanced interaction tools-like unlimited likes, message boosts, and visibility upgrades-through paid subscriptions and in-app consumables.

Hily operates on an auto-renewing subscription model, which means your account renews automatically at the end of each billing cycle unless you cancel before that date. This is where most Australian users run into trouble: the app doesn't stop billing just because you delete your account or uninstall the app. You must actively cancel your subscription through the correct billing platform-whether that's Hily directly, Apple App Store, or Google Play-to prevent unexpected charges.

At Stopee, we've helped thousands of users navigate dating app subscriptions and understand exactly where to cancel. We'll walk you through every method, the common traps, and your rights under Australian Consumer Law.

When cancellation makes sense

You should cancel if you've found a partner, no longer want premium features, or are frustrated by recurring charges. You might also cancel after a free trial ends if you don't plan to pay, or if you've been charged without consent. Stopping the subscription gives you control over your spending and removes the risk of forgotten auto-renewals.

What happens after you cancel

Your access to premium features continues until the end of your current billing cycle. After that date, your subscription lapses and you revert to the free tier. You won't be charged again unless you manually restart your subscription.

Your consumer rights under australian law

Australian Consumer Law protects you when dealing with recurring billing and subscription services. Here's what you need to know.

Automatic renewal rights

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), if you've been charged for an unsolicited recurring supply-meaning you didn't clearly consent to ongoing charges-you can claim a refund. Hily must provide you with clear cancellation information before you pay, and you have the right to cancel without penalty at any time.

If you cancelled but were still charged, or if you never agreed to auto-renewal in the first place, you're entitled to dispute that charge with your bank or payment provider, or with Hily directly.

Free trial obligations

If Hily offered you a free trial, the company must clearly disclose the end date, the conversion price, and how to cancel before charges begin. If the trial terms were unclear or you were charged without clear prior consent, the Australian Consumer Law gives you a right to request a refund. Stopee recommends keeping records of all trial offers and confirmations.

Refund entitlements

Hily's terms state they don't provide prorated refunds for unused portions of a billing period, except where Australian law requires otherwise. Australian Consumer Law does require otherwise if you've been misled, if you didn't clearly consent to the charge, or if the service was faulty or not delivered as promised. You can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) if Hily refuses a valid refund claim.

Pricing and subscription plans in australia

Understanding Hily's pricing structure helps you spot unexpected charges and choose the right cancellation method. Below is a snapshot of typical Australian pricing as of this guide's publication.

Pro tip: prices shown in the app or app stores vary by region, promotion, and platform. Always confirm the exact charge before completing a purchase. At Stopee, we recommend screenshotting the price and terms before you pay-this evidence is invaluable if you later dispute a charge.

How to cancel hily on each platform

Cancellation method depends on how you paid. If you subscribed directly through Hily, you cancel in the app. If you paid via Apple App Store or Google Play, you must cancel through that marketplace. Stopping the subscription at the wrong location is the most common reason cancellations fail.

Cancel via the hily app (direct subscription)

If you subscribed directly through Hily using a credit card, PayPal, or another payment method within the app, follow these steps.

1. Open the Hily app on your phone and log in to your account.
2. Tap your profile icon or avatar in the bottom-right corner.
3. Select "Settings" or "Account settings"-the exact label depends on your app version.
4. Scroll down and select "Subscription" or "Billing".
5. Tap "Manage subscription" or "View my subscription".
6. Select the subscription you want to cancel and tap "Cancel subscription" or "Turn off auto-renewal".
7. Confirm the cancellation when prompted. You'll usually see a confirmation message or email.
   • Keep this confirmation for your records; if you're charged again, you'll have proof you cancelled.
8. Log out and close the app to complete the process.

Warning: Don't assume the app shows you've cancelled until you receive a confirmation email or message. Some users report the app appearing to accept cancellation without actually processing it. Wait 24 hours and check your email to be certain.

Cancel via apple app store (iOS users)

If you purchased your Hily subscription through Apple's in-app purchase system on an iPhone or iPad, you must cancel through the App Store, not the Hily app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen (Apple ID profile).
3. Select "Subscriptions".
4. Find "Hily" in the list of active subscriptions.
5. Tap "Hily" and then tap "Cancel subscription" or "Cancel free trial" depending on your status.
   • If you see "Free trial" with a date, you're still in the trial period. Cancel immediately to avoid the first charge.
   • If you see a renewal date, that's when you'll be charged next. Cancelling before that date stops the renewal.
6. Follow the prompts to confirm. Apple will send you a confirmation email.
7. Take a screenshot of the cancelled subscription screen as proof.

Pro tip: Apple's subscriptions page is the source of truth for iOS devices. Even if Hily's app shows your subscription as active, cancelling it through Apple's Settings overrides that. Check this page every few months to spot rogue subscriptions you may have forgotten about.

Cancel via google play store (Android users)

If you subscribed via Google Play on an Android phone or tablet, cancel your subscription through the Google Play app or website, not through Hily's app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Choose "Subscriptions".
5. Find "Hily" and tap it.
6. Select "Cancel subscription".
7. Choose your reason for cancellation (optional but helpful for feedback).
8. Tap "Cancel subscription" again to confirm.
   • Google will send you a confirmation email. Your access continues until the current billing period ends.
9. Screenshot the confirmation for your records.

Warning: If you've set up Hily with multiple Google Play accounts or on different devices, check all of them. Subscriptions are tied to the Google account used at purchase, not to the phone itself.

How to get a refund if you were charged unfairly

Not every charge is refundable, but Australian Consumer Law gives you strong protections. Here's how to act if you believe you've been wrongly charged.

Request a refund from hily directly

Before escalating to your bank, contact Hily support and explain your situation clearly. Keep your request factual and reference the Australian Consumer Law if appropriate.

1. Gather your evidence: screenshots of the charge, subscription confirmation (or lack thereof), cancellation attempts, and any email exchanges.
2. Visit Hily's contact or support page on their website or within the app.
3. Send a message or email explaining why you believe the charge was incorrect. Reference the specific date, amount, and reason-for example: "I cancelled my subscription on [date] but was charged A$X.XX on [date]. Please provide a refund."
4. Note the date and time of your request.
5. Expect a response within 7-14 days. Hily may ask for proof of cancellation (screenshots) or details about your account.
6. If Hily refuses, escalate to your bank or payment provider (see below).

Dispute the charge with your bank

If Hily doesn't respond or refuses your refund request, your bank can intervene. This is called a chargeback or dispute.

1. Contact your bank by phone, online banking, or in branch.
2. Request a dispute or chargeback for the Hily charge. Provide the transaction date, amount, and your reason (for example: "subscription charged after cancellation" or "subscription charged without consent").
3. Your bank will ask you to submit evidence. Provide:
   • Screenshots of your cancellation request and confirmation.
   • Bank statements showing the charge.
   • Any email from Hily confirming or refusing the refund.
   • Screenshots of your app settings if you attempted to cancel there.
4. The bank investigates and either credits you or sides with Hily, usually within 30-60 days.
5. Keep copies of all correspondence for your records.

Pro tip: Many Australian banks now have quick dispute resolution through their apps. Check your banking app under "Disputes" or "Help" to start the process faster.

Lodge a complaint with the ACCC

If you've been systematically overcharged or believe Hily has breached the Australian Consumer Law, you can report this to the Australian Competition and Consumer Commission. Visit accc.gov.au and use their online complaint form. The ACCC can investigate widespread breaches and take enforcement action against the company.

Common mistakes that prevent cancellations

Cancelling a subscription should be straightforward, but small errors often trip people up. Let's walk through the biggest mistakes we see-and how to avoid them.

Confusing account deletion with subscription cancellation

Deleting your Hily account does not stop your subscription. Many users assume that removing their profile or uninstalling the app will prevent future charges. It won't. Your subscription exists separately from your account, usually in the hands of Apple, Google, or Hily's payment processor. You must explicitly cancel the subscription first, then delete your account if you wish.

Cancelling at the wrong place

This is the number-one reason cancellations fail. If you subscribed through Apple App Store but you try to cancel in the Hily app, you'll think you've cancelled-but you haven't. The Hily app may not even have a cancellation option for App Store purchases. Always check how you paid (look at your bank or payment app) and cancel in that same location.

Missing the cancellation deadline

Hily renews subscriptions close to the end of your current billing cycle, sometimes within 24 hours. If you cancel after the renewal has been processed, you've already been charged for the next period. Aim to cancel at least 48 hours before your renewal date to be safe. Check your App Store, Google Play, or subscription confirmation email for the exact renewal date.

Forgetting to cancel free trials

Free trials auto-convert to paid subscriptions. Many users assume they'll receive a reminder or that the app will ask for permission to charge. Hily doesn't always do this. If you're on a free trial, cancel immediately-even on day one-so you don't accidentally enter a paid period. Your access continues for the length of the trial, even after you cancel.

Not taking screenshots of cancellation confirmations

If you're later charged and can't prove you cancelled, disputes become much harder. Always screenshot the cancellation confirmation screen and save any confirmation emails. These are your insurance policy if Hily charges you again.

What to do after you cancel

Cancelling is just the start. A few steps here protect you from future charges and clarify your status.

Verify the cancellation in writing

Within 24 hours of cancelling, check your email for a confirmation from Apple, Google, Hily, or your payment provider. If you don't see one, log back into your subscription settings and confirm the subscription no longer appears as active or renewable. At Stopee, we recommend taking a second screenshot at this point.

Monitor your account for 30 days

Even after cancellation, check your bank statement weekly for the next month. If a charge appears, you have strong evidence that the cancellation failed-and your bank will be more willing to dispute it. Report any unexpected charge within 30 days if possible, as some banks limit dispute timeframes.

Decide whether to delete your account

Cancelling your subscription and deleting your account are separate actions. You can cancel the subscription and keep your account (you'll have access to the free tier). Or you can delete the account entirely if you no longer want to use Hily. If you delete, do so after confirming the subscription is cancelled, not before.

Leave a review if appropriate

If you had a difficult experience cancelling, consider leaving a review on the App Store, Google Play, or Trustpilot. Your feedback helps other Australian users and puts pressure on companies to improve their cancellation process. Stopee shares these insights with consumer authorities to track problem areas across the industry.

Checklist: before you cancel

Use this checklist to ensure you've covered all bases before you submit your cancellation request.

Key points to remember

Cancelling Hily is straightforward once you know where to cancel and what to expect. You now understand that account deletion doesn't stop billing, that your cancellation location matters, and that Australian Consumer Law protects you if you're charged unfairly.

If you cancel via Apple or Google, your access to premium features continues until your current billing period ends. If you cancel directly through Hily, the same applies. After that date, you revert to the free tier and won't be charged again unless you manually renew.

Keep screenshots and emails as proof. Monitor your bank account for 30 days afterward. If you're charged after cancelling, request a refund from Hily first, then escalate to your bank or the ACCC if needed. Stopee has helped thousands of consumers cancel dating app subscriptions and resolve billing disputes-and we're here to support your journey too. Trust your rights, document everything, and don't hesitate to dispute unfair charges. At Stopee, we believe Australian consumers deserve transparency and control over their subscriptions, and we're committed to helping you achieve exactly that.