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Cancel Medify: The Right Way
How to cancel medify: your complete guide to stopping automatic renewals
What medify is and why you might want to cancel
Medify is a digital learning platform designed to help Australian medical students and candidates prepare for entry exams and interviews. The service provides practice questions, mock exams, performance analytics and structured courses focused on UCAT, GAMSAT and medical school interview preparation. You pay a subscription to access these resources, and your access continues until your billing period ends.
Many Medify subscribers decide to cancel because they've completed their exam preparation, secured a place at medical school, or found the service doesn't match their learning style. Others cancel to avoid unexpected renewal charges or because they've moved to competing platforms. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, so you stay in control of your subscription.
Medify's subscription plans and pricing
Medify offers three billing options, each providing access to the same core content but at different payment intervals and price points.
| Plan | Billing period | Cost (AUD) | Cost per week |
|---|---|---|---|
| Weekly | Renews every 7 days | A$35/week | A$35 |
| Monthly | Renews every 30 days | A$65/month | A$15.08 |
| Yearly | Renews every 12 months | A$450/year | A$8.65 (best value) |
All plans include the same learning resources: practice questions with detailed explanations, mock exams that simulate real test conditions, and performance analytics to track your progress. Medify also offers a free tier with limited content if you want to trial the platform before committing to a paid subscription.
When you should cancel medify
Cancel Medify if you've completed your exam or interview preparation, finished your course, or want to switch to another platform. You should also cancel if you're being charged for a service you no longer use, or if unexpected renewal notices are catching you off guard.
If you're on a weekly or monthly plan, your frequent renewal dates mean you need to act quickly to stop charges. If you're on the yearly plan, mark your renewal date now so you don't miss the cancellation window.
Your cancellation methods with medify
Medify requires you to cancel by sending a formal written cancellation request. The company does not offer online account management, live chat or phone cancellation. This approach is common among education technology platforms, and Stopee recommends following the process carefully to ensure your cancellation is recorded and acknowledged.
How to cancel medify by email
Sending an email is the fastest and most documented way to cancel. You create a written record immediately and receive confirmation in your inbox.
- Gather your account information:
- Your full name (as registered on your account)
- Your email address associated with Medify
- Your account or subscription ID (if you have it)
- The date you want the cancellation to take effect
- Open your email client and compose a new message to support@medify.net
- Write a clear, concise cancellation request:
- Subject line: "Cancellation request" or "Cancel my Medify subscription"
- Body: "I request cancellation of my Medify subscription effective immediately (or state your preferred date). My account details are [name, email, ID]. Please confirm cancellation in writing."
- Send the email and wait for a response. Medify should reply within 2-3 business days
- Save the confirmation email in a dedicated folder for your records
Pro tip: Copy (CC) yourself on the email so you have two copies in your sent and received folders. This creates an unbreakable audit trail if disputes arise later.
How to cancel medify by registered post
Registered post is the most formal method and provides physical proof of delivery. Use this if email support is not responding or if you need maximum legal protection.
- Prepare a cancellation letter on plain paper or official letterhead:
- Date the letter
- Address it to Medify's primary postal address (see cancellation address section below)
- Include your full name, account email and subscription ID
- State clearly: "I request cancellation of my Medify subscription effective [date]. I request written confirmation of this cancellation."
- Sign and date the letter
- Make two photocopies: one for your records, one to send, and keep the original
- Visit Australia Post or your local post office
- Ask for a registered post service with read receipt (signature on delivery)
- Send the letter to Medify's postal address
- Request and keep the receipt and read-receipt confirmation
- Wait for written confirmation from Medify. This typically takes 5-10 business days
Warning: Registered post with read receipt costs around A$12-15 but is legally bulletproof. If Medify later claims it never received your cancellation, you have proof of delivery and the recipient's signature.
Your australian consumer rights and medify's obligations
Australian Consumer Law protects you when you cancel digital services, and Stopee wants you to know exactly where you stand. Medify operates under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), which gives you specific rights even when the company's terms of service suggest otherwise.
What australian consumer law says about cancellation
The Australian Consumer Law entitles you to cancel most digital subscriptions within 14 days of purchase if you've changed your mind, even if the terms of service don't mention a cooling-off period. This applies to Medify subscriptions purchased online.
Medify's own terms of service state that refunds are generally not available and that access continues until the current billing period expires. However, these terms cannot override your legal rights under the Australian Consumer Law. If Medify has charged you and you wish to cancel within 14 days of your initial purchase, you have a strong legal position.
After the 14-day cooling-off period, your cancellation rights depend on whether Medify has breached its obligations. If the service is defective, misleading or not fit for purpose, you may still be entitled to a refund or credit, regardless of the company's stated policy.
How to escalate if medify refuses to cancel
If Medify does not acknowledge your cancellation request within 10 business days, or if it refuses to cancel, contact the Australian Competition and Consumer Commission (ACCC).
- Visit accc.gov.au and use their online complaint form
- Document all emails, dates and cancellation attempts
- Describe the issue: e.g., "I sent a cancellation request on [date] via email and have received no response" or "I cancelled my subscription and was still charged"
- Include copies of your cancellation letter, email confirmation, and billing statements
- The ACCC will investigate and may force Medify to comply
You can also lodge a complaint with your state's Office of Fair Trading or Consumer Affairs (in NSW, this is the Fair Work Ombudsman and ACCC; in Victoria, Consumer Affairs Victoria; in Queensland, the Office of Fair Trading Queensland).
Refunds, processing fees and what to expect after cancellation
Understanding Medify's refund policy is essential before you cancel, because the company applies strict limits on what it will refund.
Medify's published refund policy
Medify's terms of service state that refunds are generally not available. However, if the company chooses to offer a refund for an unused portion of your subscription, it will deduct a A$10 processing fee from Australia and New Zealand orders.
This means if you paid A$65 for a monthly plan and cancel halfway through, you might receive A$27.50 (half of A$65 minus the A$10 fee) rather than a full pro rata refund. In some cases, the processing fee eliminates your entire refund.
Pro tip: Contact Medify before you cancel to ask if you're eligible for a refund. Mention the Australian Consumer Law cooling-off period (if you're within 14 days) or any service defects. Some customers report that Medify waives the processing fee or grants a partial refund if you ask politely and justify your request.
What happens to your access after cancellation
Cancelling Medify stops future automatic renewals but does not terminate your current access immediately. Your account remains active until the end of your current billing period.
For example, if you're on a monthly plan and you cancel on the 10th of the month, you retain full access to all courses, mock exams and resources until the end of that month. You will not be charged on the next renewal date.
Once your billing period expires, your login will stop working and you will lose access to all paid content, including your saved progress and performance analytics. Medify does not archive your data, so download any notes, scores or certificates before your access ends.
How to retrieve your data before access expires
Stopee recommends downloading or screenshotting your key information while you still have access:
- Performance analytics and score reports
- Mock exam results and answer breakdowns
- Course completion certificates
- Notes or study plans you created
Log into Medify, navigate to your profile or dashboard, and use your browser's print-to-PDF feature or the service's export function (if available) to save this information.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be straightforward, but a few common pitfalls can derail the process or cost you money. Stopee hears from subscribers who have made these mistakes, and we want to help you stay clear of them.
Mistake 1: cancelling too late and being charged for a full renewal
Medify renews your subscription on the same day each billing cycle. If you cancel one day after renewal, you've already been charged for a new period and will lose access to a refund.
How to avoid it: Mark your renewal date on your calendar now. Set a phone reminder for 7 days before renewal. Send your cancellation email at least 5 business days in advance. This buffer ensures your request reaches Medify before the automatic charge is processed.
Mistake 2: assuming cancellation is automatic and not confirming
Many subscribers send a cancellation email and assume the company processes it immediately. Weeks later, they're surprised by a new charge and realise Medify never confirmed the cancellation.
How to avoid it: Always ask for written confirmation. In your cancellation email, end with: "Please reply confirming that my subscription has been cancelled and that I will not be charged on [renewal date]." If you don't receive a reply within 3 business days, follow up with a second email or switch to registered post.
Mistake 3: not keeping records of your cancellation request
If a dispute arises and you cannot prove you cancelled, Medify will insist you owe the charge. Email is easily lost in spam folders, and customer service teams sometimes claim they have no record of your request.
How to avoid it: Save every email in a dedicated folder. Take screenshots of confirmation pages. Keep your registered post receipt and read receipt. If you use a credit card or debit card, check your statement monthly and dispute unauthorised charges through your bank immediately.
Mistake 4: cancelling via a method medify doesn't monitor
Medify does not accept cancellations through social media, review sites, or general customer service forms. Contacting them via Instagram or Facebook may feel like you're reaching the company, but your request might never reach the billing team.
How to avoid it: Use only the two methods outlined in this guide: email to support@medify.net or registered post to the postal address below. These channels have staff assigned to process cancellations.
Timeline and next steps after you cancel
Knowing what to expect in the days and weeks after cancellation helps you stay on top of the process and spot problems early.
Days 1-3: confirmation phase
You should receive an acknowledgment email from Medify within 2-3 business days. If you don't, send a follow-up email asking for confirmation. Keep both emails.
Days 4-7: verification phase
Check your email spam and promotions folders in case Medify's reply was filtered. If you still have no confirmation, consider sending a registered post letter as backup.
Days 8-14: before your next renewal
Your next scheduled renewal date should pass without a charge. Monitor your bank account or credit card statement closely. If you are charged despite cancelling, contact your bank immediately to dispute the charge.
On renewal date: check your payment method
If your renewal date arrives and you see no charge, your cancellation was successful. If you do see a charge, call your bank straight away and explain that you cancelled the subscription but were charged anyway. Your bank can reverse the charge and investigate.
After access expires: data preservation
Once your billing period ends, you will lose login access. If you haven't already, download your performance reports and certificates now while you can still access the platform.
Checklist: before and after you cancel
Use this checklist to ensure you cancel Medify correctly and protect yourself from hidden charges or data loss.
| Task | Timing | Notes |
|---|---|---|
| Mark renewal date on calendar | Today | Check your first email confirmation or statement |
| Download performance reports and certificates | Before cancellation | You will lose access after the billing period ends |
| Send cancellation email or letter | At least 5 days before renewal | Use support@medify.net (email) or postal address (registered post) |
| Request written confirmation | In your cancellation message | Ask Medify to reply confirming the cancellation date |
| Save confirmation in email folder | When received | Keep screenshots too; legal protection requires proof |
| Check for unwanted renewal charge | On renewal date | Monitor your bank account; dispute any unexpected charge |
How to contact medify for cancellation
Stopee has compiled the official contact details for Medify cancellations based on the company's own guidance and terms of service.
Medify cancellation address and contact
Email: support@medify.net
Postal address: You must address your cancellation letter to Medify's primary business address. Check your original email confirmation or visit Medify's website footer to locate the exact postal address. If the website does not list an address, contact support@medify.net and ask them to provide it before sending your registered post letter.
Processing time: Email responses typically take 2-3 business days. Registered post responses may take 5-10 business days.
Important: Medify does not offer phone cancellation, live chat or online account management. Email and registered post are your only options.
Final summary and next steps
Cancelling Medify is straightforward if you follow the process carefully. You must send a formal written request by email or registered post, ask for written confirmation, and keep copies of everything. Medify will continue your access until the end of your current billing period and will not charge you on the next renewal date. Refunds are unlikely unless you cancel within 14 days or can demonstrate a service fault under Australian Consumer Law.
If Medify does not respond to your cancellation request within 10 business days, or if it refuses to cancel, escalate your complaint to the ACCC or your state's consumer protection regulator. Your rights under Australian Consumer Law are stronger than most companies' terms of service suggest.
Stopee has helped thousands of consumers cancel unwanted subscriptions, stop recurring charges and understand their rights. Whether you're leaving Medify because you've completed your exam or because the service no longer meets your needs, Stopee has provided you with the exact steps, legal context and contact details you need to cancel with confidence. Take action today, stay organised, and keep your cancellation proof for the next 12 months in case a dispute arises.