Manage Medify

How to cancel medify and avoid unexpected charges in new zealand

What medify offers and why you might want to cancel

Medify is a UK-registered online test-preparation platform specialising in medical entrance exam coaching. The service focuses on UCAT, GAMSAT and interview practice, delivering question banks, mock exams, performance analytics and certificates through a subscription model.

You access Medify's full course library on a monthly rolling plan at NZ$65 per month (reported equivalent, charged in AUD). Many medical students in New Zealand find value in the extensive question sets and detailed performance tracking. However, if you've finished your exam prep, changed your study approach, or discovered the service doesn't fit your learning style, cancelling promptly prevents unnecessary charges.

Common reasons to cancel medify

You may want to cancel if you've completed your entrance exam, found alternative study resources that work better, hit budget constraints, or simply don't use the platform enough to justify the monthly fee. Stopee encourages you to act quickly once you've decided, because Medify charges automatically on your renewal date unless you cancel at least 24 hours beforehand.

What you need to know before you start

Medify operates under a strict no-refund policy for most purchases. Refunds are only granted at the company's discretion in exceptional circumstances, and if approved, you'll face a processing fee of AU$10 for New Zealand customers. However, New Zealand consumer law may still protect you if the service was faulty or misrepresented. Stopee recommends understanding your rights before cancelling, especially if you believe you have grounds for a refund.

Your consumer rights under new zealand law

The Consumer Guarantees Act (CGA) protects you when you buy services in New Zealand, regardless of what a company's terms and conditions say.

What the CGA covers

Under the CGA, you have statutory rights if a service is faulty, not delivered as described, not fit for purpose, or arrives significantly later than promised. These protections apply even if Medify's publicly stated terms claim refunds are discretionary or non-existent. If Medify promised comprehensive UCAT preparation but the content was outdated, incomplete, or fundamentally failed to deliver, you may have a legal claim for a refund or remedy.

How to use the CGA if medify won't refund

First, document your complaint in writing. Explain specifically how the service failed to meet its description or perform as reasonably expected. Send this to Medify's support team by email and keep a copy. If Medify refuses to cooperate, you can escalate to the Commerce Commission or seek advice from a consumer advocacy service. Stopee supports consumers who've been let down by digital services, and we recommend exhausting direct contact first before involving authorities.

How to cancel medify in three clear steps

Cancelling Medify online via your account is the fastest and most reliable method, and it takes less than five minutes.

Cancellation via your medify account (recommended)

1. Log in to your Medify account at medify.org or via the Medify app using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login screen and reset it before proceeding.
2. Navigate to My Account, then select Billing.
   • On some accounts, this may appear as "Settings" or "Subscription Management" depending on when your account was created.
3. Click Manage your subscription and select Cancel subscription.
   • Medify may ask you why you're leaving; you can skip this or provide feedback if you wish.
4. Confirm your cancellation when the final prompt appears.
   • You'll receive a confirmation email from Medify within minutes.
5. Verify the email confirmation contains your cancellation date and your final billing date.
   • Keep this email as proof of cancellation in case of disputes.

Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for the next month. If you've already been charged in error, save the evidence and contact Medify support immediately.

Cancellation by email (if the website method fails)

If you cannot access your account or the cancellation button doesn't respond, contact Medify support directly.

1. Send an email to Medify's support team (email address available on their website or in your subscription confirmation email).
   • Use a clear subject line: "Cancellation request for [your email address]".
2. Include your full name, registered email address, and the date of your request.
   • State clearly that you wish to cancel immediately and do not want to be charged again.
3. Send the email from the address registered with Medify to verify ownership.
   • Request a written cancellation confirmation in reply.
4. Wait for a response confirming your cancellation (typically within 24-48 hours).
   • If you don't hear back within 48 hours, send a follow-up message.

Warning: Keep copies of all your emails and replies. If Medify charges you again after you've sent a cancellation request, you'll have documented proof that you tried to cancel.

If you subscribed via the app store

If you purchased Medify through Apple App Store or Google Play, your subscription is managed through those platforms, not directly by Medify.

1. Open the App Store or Google Play app on your device.
   • On iPhone: go to Settings > [Your Name] > Subscriptions > Medify > Cancel subscription.
   • On Android: open Google Play Store, tap your profile icon > Payments and subscriptions > Subscriptions > Medify > Cancel subscription.
2. Confirm cancellation when prompted.
   • You'll retain access until your current billing period ends.
3. Take a screenshot of the cancellation confirmation for your records.
   • Note the date your subscription will end.

What happens to your access after you cancel

Understanding what you lose when you cancel helps you prepare and export any materials you need before your access ends.

Your access timeline after cancellation

You retain full access to all Medify content, question banks, mocks and analytics until the end of your current billing period. If you cancel on the 15th of the month and your billing date is the 1st, you'll keep access until the end of that calendar month. Once your billing period ends, you lose access to all subscription-dependent features, including performance tracking and new question releases.

What to do before your access expires

Export or screenshot any performance reports, progress summaries, or bookmarked questions you want to keep. Medify does not provide automatic data downloads, so if you want records of your mock exam scores or analytics, capture them yourself before your access ends. Stopee recommends taking screenshots of key metrics and exporting any notes you've made within the platform.

Medify's refund policy and your options

Medify's official stance is a strict no-refund policy for subscriptions, courses and certificates. However, this doesn't mean your only option is to accept no refund under any circumstance.

When medify might refund you

Medify may grant a refund at its discretion in exceptional circumstances, though the company doesn't publicly define what "exceptional" means. If you believe you have grounds for a refund, submit a written request to support explaining why you think the service failed to deliver. Approved refunds typically process within 7-10 business days, but Medify deducts an AU$10 processing fee from your refund (approximately NZ$11). If your subscription cost NZ$65, your net refund would be approximately NZ$54.

Using consumer law as a refund lever

If Medify refuses to refund and you believe the service was faulty or misrepresented, you can cite the Consumer Guarantees Act. Document specific examples: outdated question content, broken features, inaccessible materials, or misleading marketing. Send a formal written complaint referencing the CGA and request a remedy (refund or credit). Many companies respond more positively to legal language. Stopee has supported consumers in negotiating refunds using this approach.

Disputing charges through your bank

If Medify continues to charge you after you've cancelled, contact your bank or credit card provider and request a chargeback. Provide your cancellation confirmation as evidence. Most New Zealand banks handle subscription disputes within 14-30 days. This is your last-resort option and may close your Medify account, but it protects you from repeated unauthorised charges.

Medify's pricing in new zealand

Understanding what you're paying helps you decide if cancellation is the right choice.

Current pricing breakdown

Medify's official pricing is listed in AUD. New Zealand customers report being charged approximately NZ$65 per month as an equivalent conversion. At this rate, cancelling saves you NZ$65 each billing cycle. If you've been paying for three months without heavy use, you've already spent roughly NZ$195. Stopee recommends calculating your personal cost-to-use ratio: divide your total spend by the number of practice tests or study hours you've actually logged. If the ratio is high, cancellation is financially wise.

Common mistakes to avoid when cancelling

Cancellation feels straightforward until something goes wrong; knowing these pitfalls helps you sidestep frustration and wasted money.

Mistake 1: cancelling too close to your renewal date

If you cancel fewer than 24 hours before your billing date, Medify may still process the charge. Once charged, you have no automatic refund and must contact support to dispute it. Check your account today, find your billing date, and cancel immediately if renewal is within the next week.

Mistake 2: cancelling via the wrong channel

Some users try to cancel by simply deleting the Medify app or unsubscribing from emails. Neither action cancels your subscription. You must log into your account and select the cancellation option in Billing, or email support directly. Deleting the app leaves your subscription active and your card charged.

Mistake 3: not keeping cancellation proof

You should save your cancellation confirmation email and take a screenshot of the confirmation message shown in your account. If Medify charges you after cancellation, this proof is essential for disputing the charge with your bank or arguing your case with Medify's support team.

Mistake 4: assuming refunds are automatic

Medify's default position is no refund. You must request one explicitly, in writing, with a clear reason. Simply cancelling does not trigger a refund. If you want your money back, email support immediately after cancelling and explain your case. Stopee advises approaching this as a negotiation: be polite, specific, and reference consumer law if appropriate.

Mistake 5: losing access to your course materials

Once your billing period ends, you cannot download or access your progress reports. If you need them for university applications, reference, or future study, export or screenshot them before cancellation completes. This is irreversible once access expires.

Cancellation checklist for medify

Use this checklist to confirm you've completed every step and protected yourself against future charges.

What customers say about medify

Real user experiences reveal both strengths and frustrations with the platform and its customer service.

Positive feedback

Students praise Medify's extensive question banks and high-quality UCAT mocks. Many report that the challenging question sets and detailed performance analytics helped them feel confident before their entrance exams. Users also appreciate the interview preparation module and the breadth of A-Level content. For students committed to studying, Medify delivers genuine value and is often recommended by medical school forums in New Zealand and Australia.

Negative feedback and cancellation concerns

Frustrations centre on the strict no-refund policy, automatic renewal charges that users claim they didn't notice, and slow customer support responses. Some students report cancelling but still being charged, then struggling to get refunds. Others mention that the platform's user interface can be confusing, making the cancellation process harder to find than it should be. Common complaints also include feature updates that weren't backward compatible and questions becoming outdated. These experiences highlight why Stopee emphasises early cancellation and documentation.

Cancellation experience feedback

Users who cancelled via their account report smooth, immediate confirmation. Those who needed to email support describe longer turnaround times and occasional non-responses, requiring follow-up emails. A minority reported continuing charges after cancellation, though most disputes were resolved once they provided proof. Stopee's recommendation to cancel well before your renewal date and keep all proof reflects these real-world experiences.

Medify contact and escalation information

If you need to contact Medify or escalate a cancellation dispute, use these channels and escalation paths.

Direct contact methods

Medify's primary support channel is email through their website contact form or support email (found in your subscription confirmation). The company is UK-registered, so responses may take 24-48 hours depending on time zones. For urgent issues (e.g., you're being charged after cancelling), email support immediately and clearly mark your message as urgent.

UK registered office address (for formal complaints)

Medify is registered in the United Kingdom. If email support does not resolve your issue, you can send a formal written complaint to their UK registered office. Stopee recommends this route if you're disputing charges or requesting a refund. The address should be on Medify's website under "About" or "Contact us". Alternatively, you can request it from support before sending your complaint.

Escalation to new zealand authorities

If Medify refuses to engage with your complaint, you can escalate to the Commerce Commission or seek free advice from a consumer advocacy service. The CGA gives you statutory backing, and the Commerce Commission can investigate breaches. Document everything: cancellation requests, refund requests, charges after cancellation, and all support responses. Stopee has helped thousands of consumers navigate similar escalations, and your evidence is your strongest asset.

Cancelling Medify doesn't have to be complicated. Log in, navigate to your subscription settings, click cancel, and save your confirmation. If refunds or continued charges become an issue, use the Consumer Guarantees Act and don't hesitate to escalate. Stopee empowers you to take control of your subscriptions and stand up for your consumer rights-because your money and your time matter. Start the cancellation process today, and you'll be free of unwanted charges by your next billing cycle.