Manage Prosperi Academy

How to cancel your prosperi academy subscription and reclaim control of your money

What prosperi academy is and why you might want to leave

Prosperi Academy is a digital education platform that teaches investment and personal finance strategies through paid courses, video lessons and interactive in-app tools. The service attracts learners keen to develop trading skills and money-management knowledge, but it operates on a subscription model that automatically renews each month at around A$39.99 or higher depending on your chosen tier.

Many users report that the transition from a trial period to paid subscription happens without clear warning, leading to unexpected charges on their bank statements. If you've discovered recurring debits you did not authorise, or you've simply decided the content no longer serves your financial goals, Stopee is here to walk you through cancellation step by step so you can stop the charges.

How prosperi academy's subscription model works

When you sign up, you typically start with a free or discounted trial period. At the end of that trial, Prosperi Academy automatically converts your account to a paid monthly subscription unless you cancel beforehand. The company bills your payment method on a recurring monthly cycle; once the billing date passes, you lose the right to a refund for that cycle under most circumstances, even if you cancel immediately after.

Payments are processed through multiple channels depending on how you registered-whether through the mobile app (Apple or Google), your web browser, or a third-party payment processor. This matters because the refund rules and cancellation procedures vary depending on which channel processed your payment. Stopee's guides address each pathway so you know exactly what to expect.

Why consumers cancel prosperi academy

Review data shows cancellation requests cluster around three main pain points. First, users feel surprised by automatic renewal charges they did not anticipate, especially when the trial-to-paid transition happens without obvious confirmation. Second, some subscribers find the course material does not match their learning style or financial situation. Third, and most frustrating, some customers report that charges continue even after they believed they had cancelled-forcing them to dispute transactions with their bank.

If any of these situations apply to you, taking action now protects your bank account and restores peace of mind. Stopee empowers you to cancel with confidence by providing the exact steps and timelines Prosperi Academy actually uses.

Australian consumer law and your cancellation rights

What the australian consumer law says about digital subscriptions

The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), gives you important protections when purchasing digital services like Prosperi Academy. You have a right to services supplied with due care and skill, and to clear, truthful representations about what you are buying.

For digital content supplied immediately with your consent, the statutory cooling-off period (14 days) does not apply once you have accessed the content. However, if Prosperi Academy misrepresented the cost, the nature of automatic renewal, or what happens after your trial ends, you may have grounds for a refund under misleading or deceptive conduct provisions, regardless of how long you have held the subscription.

When you can demand a refund under australian law

You have a legal right to a refund if Prosperi Academy breached its contract with you-for example, if the service failed to deliver the course content you paid for, or if charges continued after a valid cancellation request. You also have remedies if the company engaged in misleading or deceptive conduct, such as hiding renewal charges in fine print or making false claims about trial pricing.

If Prosperi Academy refuses to refund you, or if you dispute a charge on your card statement and the company contests it, you can escalate to the ACCC or to your state's fair trading office. Stopee encourages you to keep records of all communications, screenshots of the app screens showing pricing and trial terms, and copies of your transaction history-these documents are your evidence if a dispute reaches a regulator.

Cancellation methods: which pathway suits your situation

Where you signed up matters

Your subscription was likely created through one of three channels: the Prosperi Academy mobile app (iOS or Android), the web browser on a desktop or laptop, or possibly a third-party merchant processor. Each channel has different cancellation steps and refund timelines because different companies actually hold your payment data and billing authority.

Before you begin, identify which channel you used. Check your confirmation email or your bank statement to see whether the charge came from Prosperi directly, from Apple (if you signed up via iPhone or iPad), or from Google (if you signed up via Android). This single step will save you time because you will then follow the correct procedure for your payment method.

Direct cancellation via prosperi academy support

If you paid Prosperi Academy directly through their website or app (not through an app store), you can request cancellation by contacting their customer support team. This is often the fastest route because support staff can action your cancellation immediately and provide confirmation.

Prosperi Academy's official support channels are email at support@prosperi.io and phone at +1 (650) 663 44 64 during Australian business hours (note the US time zone-the listed hours are 7:00 a.m. to 12:00 p.m. Eastern Time, which translates to 9:00 p.m. to 2:00 a.m. the same day Australian Eastern Time, or 10:00 p.m. to 3:00 a.m. Australian Central Time). Because of this time zone mismatch, email is often your most practical option if you are based in Australia.

App store and google play cancellations

If you purchased a Prosperi Academy subscription through Apple's App Store or Google Play, Apple or Google (not Prosperi directly) now manages your billing and refunds. You must cancel through the app store to stop future charges, and you request refunds through the same platform. Stopee's step-by-step guides below cover both pathways so you can act immediately.

Step-by-step: how to cancel your prosperi academy subscription

Option a: cancel via email to prosperi academy support

Use this method if you paid Prosperi Academy directly or if you prefer a paper trail of your cancellation request.

1. Open your email client and compose a new message to support@prosperi.io
   • In the subject line, write: "Subscription cancellation request"
   • Include your full name, the email address associated with your Prosperi Academy account, and your account ID (if you have it)
   • State clearly: "I request immediate cancellation of my Prosperi Academy subscription effective today" and include the date
   • If you have been charged after a cancellation attempt, mention this and ask for a refund; provide the transaction dates and amounts
2. Send the email and retain a copy for your records
3. Allow 3 to 5 business days for a response; if you receive no reply within that window, escalate by sending a follow-up email marked "URGENT"
4. Pro tip: In your follow-up, reference the date of your original email and request written confirmation of cancellation within 48 hours
5. Once you receive confirmation, monitor your bank account for 7 days to ensure no further charges appear
6. If a charge does appear after cancellation, immediately contact your bank and initiate a dispute (also called a chargeback)

Option b: cancel via apple app store

Use this method if you purchased your Prosperi Academy subscription through an iPhone, iPad or Mac.

1. Open the App Store app on your Apple device (or visit appleid.apple.com on a web browser)
2. Tap or click your profile icon in the top right corner
3. Select "Subscriptions"
4. Find and tap "Prosperi Academy" in the list
5. Tap "Cancel Subscription"
6. Follow the on-screen prompts and confirm cancellation by tapping "Confirm"
7. Warning: Apple will ask if you want to continue; do not tap "Continue" unless you wish to keep your subscription-tap "Cancel Subscription" to proceed with termination
8. You will receive an email confirmation from Apple; save this email as proof of cancellation
9. Your access to Prosperi Academy will continue until the end of your current billing period; after that date, you lose access and charges stop
10. If you were charged within 14 days before requesting cancellation and believe the charge was unauthorized or the service was misrepresented, request a refund directly from Apple by visiting reportaproblem.apple.com and selecting the Prosperi Academy transaction

Option c: cancel via google play

Use this method if you purchased your Prosperi Academy subscription through an Android phone or tablet.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Select "Prosperi Academy" from the list
6. Tap "Cancel subscription"
7. Follow the prompts and confirm by tapping "Yes, cancel" (or similar text)
8. Google will send you an email confirmation; file this for your records
9. Your service access continues until your current billing cycle ends; no further charges will occur after that date
10. To request a refund for a recent charge you believe was unauthorized or incorrect, visit support.google.com/googleplay/answer/2479637 and select the transaction in your order history
11. Pro tip: Google allows refunds up to 48 hours after purchase if you request them immediately; after 48 hours, refunds are at Google's discretion but are sometimes approved if you cite consumer law protections or billing errors

What happens after you cancel

Access and billing timeline

Once you submit a cancellation request, your Prosperi Academy account enters a grace period. You retain access to all course content and features until the end of your current monthly billing cycle. After that date passes, the app will block your login and you will no longer see your course progress or notes.

If you cancel mid-cycle, you will not receive a prorated refund for unused days unless Prosperi Academy's terms explicitly promise one, or unless you qualify for a refund under consumer law (e.g., because of a billing error or misleading conduct). Most subscription services, including Prosperi Academy, operate on an all-or-nothing monthly model: once a month begins, it is fully billed.

Monitoring your bank account

Mark your calendar for the date your access should expire. On that date and for the following 7 days, check your bank statement carefully. You should see no new charges from Prosperi Academy or from your payment processor on behalf of Prosperi. If a charge appears after your cancellation, this signals a billing error and you must act.

Stopee strongly advises you to screenshot your bank statement showing the absence of expected charges, or conversely, the presence of unexpected charges. This evidence is crucial if you need to pursue a refund or file a complaint with a regulator.

How to claim a refund if charges continue after cancellation

When you are eligible for a refund

If Prosperi Academy charged your account after you submitted a valid cancellation request, you are entitled to a refund under Australian Consumer Law because the company breached the contract by delivering a service you did not authorise. Similarly, if you cancelled within 48 hours of purchase (especially if you were on trial and charged unexpectedly upon renewal), you may qualify for a refund depending on the payment method.

You are also eligible for a refund if you can show that Prosperi Academy misrepresented the cost, the nature of automatic renewal, or the trial terms in a way that would mislead a reasonable consumer. This is true even if you have held the subscription for weeks or months.

Step-by-step refund claim

1. Gather evidence: compile your cancellation request (email or screenshot of app), the confirmation of cancellation, your bank statement showing the disputed charge, and any screenshots of the app screens that displayed pricing or trial terms at the time you signed up
2. Contact Prosperi Academy support first by email to support@prosperi.io, explaining the charge and requesting a refund; include your evidence
3. Allow 7 business days for a response; if Prosperi Academy refuses or does not reply, proceed to step 4
4. Contact your bank or payment processor:
   • If you paid by credit or debit card, call your bank and request a chargeback or dispute on the transaction; provide your evidence and explain that you cancelled but were charged anyway
   • If you paid via Apple, visit reportaproblem.apple.com, find the Prosperi Academy charge, and tap "Report a Problem"; explain the charge was unauthorized or the service was misrepresented
   • If you paid via Google Play, visit support.google.com/googleplay/answer/2479637, select the charge, and choose "Report order problem"
5. Your bank or payment provider will investigate and issue a refund if they find the charge was unauthorized or incorrect; this typically takes 5 to 10 business days, though some providers are faster
6. Pro tip: Keep all documentation until the refund is fully processed and appears in your account; do not rely on promises alone

Escalation to the ACCC if you face resistance

If your bank declines the dispute or Prosperi Academy refuses to refund you, and you believe the company engaged in misleading or deceptive conduct, lodge a complaint with the Australian Competition and Consumer Commission. Visit accc.gov.au, select "Complaints," and fill in the online form with your evidence.

The ACCC takes subscription and billing complaints seriously, especially when companies hide automatic renewal in fine print or fail to honour cancellation requests. Your complaint will be reviewed and may trigger an investigation if patterns emerge.

Pricing breakdown and what you might have paid

Most Australian users report charges of around A$39.99 per month for the primary Prosperi Academy subscription. If you purchased additional features or premium tiers within the app, your total monthly charge may be higher. Stopee recommends you cross-reference your bank statement or app purchase history with the table above to confirm what you were actually charged and whether any premium add-ons were hidden in small print.

Common mistakes to avoid when cancelling

Mistakes that cost you money or cause delays

Cancelling a subscription feels straightforward, but small missteps can leave you vulnerable to continued charges or lost refund eligibility. Here are the pitfalls Stopee sees most often-and how to sidestep them.

Mistake 1: Deleting the app without cancelling the subscription. Uninstalling Prosperi Academy from your phone does not stop your subscription or charges. You must formally cancel through the app, the app store, or by contacting support. Deleting the app only removes access; billing continues in the background until you explicitly terminate the subscription.

Mistake 2: Cancelling through the wrong channel. If you signed up via the Apple App Store but try to cancel by emailing Prosperi Academy support, Apple may not process your cancellation request, and charges may continue. Always cancel through the exact channel where you made the purchase: App Store cancellations go through Apple, Google Play cancellations go through Google, and direct purchases go to Prosperi support.

Mistake 3: Not requesting written confirmation of cancellation. A verbal confirmation or an in-app message stating "cancellation requested" is not enough. Demand a written email confirmation from Prosperi Academy or a screenshot from the app store showing your subscription is cancelled. Without this proof, you cannot dispute charges later if they continue.

Mistake 4: Waiting too long to dispute unauthorized charges. Your bank will honour chargeback requests for up to 120 days (typically), but the sooner you report the charge, the stronger your case. If you spot a charge you did not authorise, contact your bank within 7 days if possible. Delays weaken your dispute.

Mistake 5: Not keeping records of your original sign-up terms. If you need to prove Prosperi Academy misrepresented the cost or trial period, you need a screenshot or copy of the original offer as you saw it. Once you cancel, the app will delete your history. Screenshot the pricing page, trial offer, and renewal terms before you cancel.

Comparison: prosperi academy versus similar platforms

Prosperi Academy's pricing and cancellation process sit in the middle of the market in terms of friction. Competitors like Skillshare offer clearer refund windows and easier cancellation, while one-time purchase platforms like Udemy eliminate the automatic renewal problem entirely. If you are unhappy with Prosperi Academy, you may find a better fit elsewhere-and Stopee can help you cancel painlessly so you can move on.

Final checklist before you cancel

Use this checklist to ensure you cancel correctly and protect yourself if disputes arise later.

• Identify which payment channel you used (app store, direct payment, or third-party processor)
• Locate your account confirmation email and note your account ID or email address
• Take screenshots of pricing pages, trial terms, and renewal terms displayed in the app or on the website
• Download or screenshot your bank statement showing Prosperi Academy charges
• If you have received unexpected charges, compile dates, amounts, and transaction IDs
• Decide whether to cancel via email, app store, or phone; choose the fastest option for your situation
• Submit your cancellation request and save all confirmation messages or emails
• Mark your calendar for the date your access should expire (end of current billing cycle)
• Monitor your bank statement for 7 days after the expiration date to confirm no new charges appear
• If an unexpected charge appears, initiate a chargeback with your bank within 7 days
• Keep all evidence (cancellation confirmations, bank statements, screenshots) for at least 12 months in case you need to escalate to the ACCC

Contact information and next steps

Prosperi academy support channels

If you choose to contact Prosperi Academy directly to cancel, use these official channels:

• Email: support@prosperi.io
• Phone: +1 (650) 663 44 64 (Eastern Time, 7:00 a.m.-12:00 p.m. ET; note the time zone difference for Australian callers)
• Official support portal: support.prosperi.academy

When contacting support, be direct and specific: state that you wish to cancel your subscription, provide your account email, and request written confirmation of the cancellation date. Keep your email brief and professional; emotional language or frustration may slow the response.

Australian consumer protection resources

If Prosperi Academy refuses to honour your cancellation or refund request, escalate to these authorities:

• Australian Competition and Consumer Commission (ACCC): Visit accc.gov.au to lodge a complaint about misleading conduct, unfair contract terms, or billing disputes
• Your state or territory fair trading office: Each Australian state has a regulator (e.g., NSW Fair Trading, Consumer Affairs Victoria) that handles subscription and billing complaints
• Your bank or payment provider dispute team: If Prosperi Academy ignores you, ask your bank to initiate a chargeback within 120 days of the disputed charge

Let stopee empower your cancellation

Cancelling a subscription should not require a legal degree or hours of phone calls. Stopee has helped thousands of consumers cancel Prosperi Academy and hundreds of other digital services by providing crystal-clear, step-by-step guidance tailored to your payment method and Australian consumer rights. You now have the information and the tools to cancel confidently and reclaim control of your spending.

If you face resistance or unclear communication from Prosperi Academy, return to this guide, gather your evidence, and escalate to your bank or the ACCC. Your money is yours, and you have every right to cancel whenever you choose. Stopee stands with you at every step.