Manage Prosperi Academy

How to cancel prosperi academy and avoid hidden renewal charges

What prosperi academy is and why you might want to cancel

Prosperi Academy is a subscription-based online learning platform focused on self-improvement, business skills, financial literacy, and career growth. The platform operates on recurring billing, meaning your subscription renews automatically unless you actively cancel before the next billing cycle.

If you signed up for the free trial and now face unexpected charges, or if the platform no longer fits your learning goals, you are not alone. Many Filipino users discover that cancellation is harder than signup, and automated renewal charges continue even after they believe they have stopped the subscription. At Stopee, we help thousands of Filipino consumers navigate exactly this situation.

The subscription model: what you are actually paying for

Prosperi Academy charges you for ongoing access to courses, exclusive content, live events, and community features, not for downloadable ownership of materials. Your payment is a recurring membership, not a one-time purchase. The platform offers two main plans displayed in Philippine peso:

• Monthly plan: ₱1,375.00 per month
• Annual plan: ₱12,500.00 per year

Both plans include a 7-day free trial before the first charge hits your card. If you forget to cancel during the trial period, the subscription auto-renews and you are billed in full. This is the most common trigger for unexpected charges that users report to Stopee.

Why cancellation matters now

You may want to cancel Prosperi Academy for several practical reasons: the course content does not match your learning style, you lack time to engage with live events, the cost no longer fits your budget, or you have found a better alternative platform. Whatever your reason, cancellation must happen before your next billing date to stop the charge.

The challenge is that Prosperi Academy does not publish a clear, public cancellation process on its website. This forces users to hunt through account settings, contact support via email, or give up and request a chargeback through their bank. Stopee exists to map these hidden paths and give you a clear, step-by-step process.

Prosperi academy pricing and billing breakdown

Understanding the exact cost and renewal cycle is your first line of defence against surprise charges.

The annual plan saves you money per month compared to the monthly option, but it also locks you into a larger upfront charge. Both plans renew automatically unless you submit a cancellation request before the renewal date. If you are unsure when your next billing date is, log into your account now and capture a screenshot of your subscription status.

How to cancel prosperi academy step by step

Follow this method to stop your subscription without delays or confusion.

Steps to cancel through your web account

Prosperi Academy does not publish a verified, direct cancellation button on its public help pages, which is why many users struggle. Here is the practical route to cancel based on how the platform structures its account settings:

1. Open your web browser and go to learn.liveprosperous.com or the Prosperi Academy login page.
   • If you are already logged in, skip to step 2. If not, enter your email and password and click Sign In.
2. Look for your profile icon or account menu, usually in the top right corner of the page.
   • Click on it. You should see options like Account, Profile, Settings, or My Account.
3. Navigate to the billing or subscription section.
   • Look for Billing, Subscription, Membership, Plan, Payment Method, or Manage Subscription.
   • Different platforms label this differently. You are looking for any section that shows your current plan or payment details.
4. Find the cancel button or option within that section.
   • Button labels vary: Cancel Subscription, End Membership, Pause Membership, Turn Off Renewal, or Delete Account.
   • Warning: Do not delete your account unless you want to lose access to course history. Cancelling the subscription and deleting your account are different actions. Cancel the subscription first.
5. Click the cancel button and confirm your choice.
   • The platform may ask you why you are cancelling. You can skip this or provide brief feedback. This step does not affect the cancellation itself.
   • Some platforms offer a discount or pause option at this stage. If you want to fully cancel and not just pause, select the cancel option, not pause.
6. Take a screenshot of the cancellation confirmation page.
   • The confirmation should show your cancellation request date, your final billing date, and confirmation that no future charges will apply.
   • Pro tip: Save this screenshot to your phone or email it to yourself immediately. You will need this as proof if a charge appears after cancellation.

Steps to cancel via email if the web option fails

If you cannot find a cancellation button in your account, or if the button does not work, contact support directly. This route takes longer but leaves a paper trail.

1. Open your email client and start a new message to support@prosperi.io.
   • Use the same email address linked to your Prosperi Academy account.
2. Write a clear subject line.
   • Example: "Cancellation request for account [your email address]"
3. Include the following in your email body:
   • Your full name
   • The email address associated with your Prosperi Academy account
   • Your current subscription plan (monthly or annual)
   • The date you want the cancellation to take effect (ideally before your next billing date)
   • A clear statement: "I request immediate cancellation of my subscription. Please confirm this request in writing and provide the date this cancellation takes effect."
4. Send the email and check for a reply within 24 to 48 hours.
   • Prosperi Academy support typically responds within an hour during business hours, but email response times vary. If you do not hear back within 48 hours, send a follow-up email.
5. Save the confirmation reply.
   • Pro tip: Forward the confirmation email to yourself and to a backup email account. This creates two copies of your proof.
   • Warning: If support does not send a written confirmation, reply to their email and ask them to confirm in writing that your subscription is cancelled and no future charges will apply.

Cancellation by phone if email is slow

If you need faster cancellation or email is not working, you can call Prosperi Academy support directly.

1. Call +1 (650) 663 4464 during business hours.
   • This is a US-based number, so you may face international call charges. Consider using WhatsApp, Viber, or an internet calling app to reduce cost if you are calling from the Philippines.
   • Support hours are not published publicly, but responses are typically within an hour during standard US business hours.
2. Speak clearly with the support agent.
   • Provide your full name, account email, and plan type.
   • Say: "I want to cancel my subscription effective immediately. Please confirm this in writing via email."
3. Ask for a confirmation email immediately after the call.
   • Do not hang up until the agent confirms they will send a written cancellation confirmation to your email address.
4. Save all records of the call.
   • Note the date, time, agent name (if given), and duration. This log helps if you need to escalate a billing dispute later.

Your consumer rights under philippine law

If Prosperi Academy refuses to cancel or continues charging you after a valid cancellation request, you have legal protections as a Filipino consumer.

The consumer act of the philippines (Republic act no. 7394)

This law protects you against unfair billing practices and hidden charges. Key points that apply to your Prosperi Academy subscription:

• Transparency: The company must clearly disclose all terms of subscription, including the auto-renewal clause, the renewal date, and the cancellation process. If Prosperi Academy does not make this clear upfront, that is a breach of the law.
• Right to cancel: You have the right to cancel a subscription service. The cancellation process must be as easy as the signup process. If signup takes 2 minutes online but cancellation requires 10 emails, that violates consumer protection rules.
• No charges after cancellation: Once your cancellation is confirmed, no further charges should appear on your card. If they do, you can request a refund and dispute the charges.
• Refund rights: If you cancel during a free trial period and are still charged, you are entitled to a full refund. If you cancel within 14 days of purchase (for a new account), you may have refund rights depending on the specific terms.

Escalation: who to contact if the company does not respond

If Prosperi Academy ignores your cancellation request or continues to charge you, escalate your complaint to the Department of Trade and Industry (DTI), the official consumer protection authority in the Philippines.

• DTI National Office: +63 2 8721 3100 or visit dti.gov.ph
• File a complaint: You can file a consumer complaint online at dti.gov.ph or visit your nearest DTI Consumer Protection Division office in person.
• Evidence to bring: Screenshot of your account, cancellation confirmation (if you have one), and bank statements showing the unwanted charges.

The DTI will investigate the complaint and pressure the company to refund you or honour your cancellation request. This is a free service and carries legal weight that a personal email does not.

What happens after you cancel your prosperi academy subscription

Cancellation does not happen instantly, and understanding the timeline helps you stay calm and avoid panic charges.

Immediate effects

Once you submit a cancellation request (online, via email, or by phone), the following happens:

• Your access to Prosperi Academy courses and community continues until your current billing cycle ends.
• No new charges will be applied after your current billing period expires.
• You receive a confirmation from support showing your cancellation date and final access date.

Pro tip: Many users panic when they cancel and then still see their course access active. This is normal. You paid for the current month or year, so you have the right to use it until that period ends. You are not charged again after the final date listed in the confirmation.

Timeline for full service loss

If your cancellation takes effect on 15 February 2025, here is what happens:

• 15 February 2025: Cancellation request is processed.
• 15 February 2025 to 15 March 2025 (monthly plan): You keep full access to all courses.
• 16 March 2025: Your account access ends. You can no longer log in or view content. No charge is applied.

For an annual plan, you retain access for the full remaining year, then lose access on the anniversary date. Stopee recommends cancelling as soon as you know you will not renew, so you do not accidentally forget and get charged again.

What to do if a charge appears after cancellation

If you receive a charge after your confirmed cancellation date, act immediately.

1. Check your email for a cancellation confirmation from Prosperi Academy.
   • If you do not have one, contact support again and request written proof that your subscription was cancelled.
2. Contact your bank or card issuer within 24 hours.
   • Report the charge as unauthorized or as a violation of a cancellation request.
   • Provide your cancellation confirmation email as evidence.
   • Request a chargeback or reversal of the charge.
3. File a complaint with the DTI if the charge is not reversed within 5 business days.
   • Include the charge date, the cancelled subscription date, and bank correspondence showing your dispute.
4. Do not ignore the charge. Disputing it within 60 days of the charge is easier than trying to recover the money later.

Common mistakes that make cancellation harder

You deserve a smooth cancellation experience, and avoiding these traps saves you time, money, and frustration.

Deleting your account instead of cancelling your subscription

This is the most common mistake. Deleting your account removes your access to all course history and community content, but it may not stop the subscription from renewing. The two actions are separate:

• Cancel subscription: Your account stays open, your course access remains until the end of the current billing period, and renewal stops.
• Delete account: Your profile, course history, and community messages disappear permanently, but the subscription may still renew and charge you.

Always cancel the subscription first, confirm it is cancelled, and only delete your account if you want to remove all trace of your history with the platform.

Not saving a cancellation confirmation

If you cancel online and do not screenshot the confirmation, you have no proof. If a charge appears later, the company can say your cancellation never went through. Screenshot everything: the confirmation page, the cancellation date, your final billing date, and the message stating no future charges will apply.

Missing the cancellation deadline

Prosperi Academy does not publicly state a clear deadline (e.g., "cancel by the 25th of the month"), so many users cancel one day after their renewal date and realize they are already charged for the next cycle. Warning: Contact your bank immediately if this happens. Request a refund and explain that you cancelled but were charged anyway.

Assuming pause is the same as cancel

Some platforms offer a "pause subscription" option that temporarily stops charges but keeps your account alive. If you want to cancel fully, select "cancel", not "pause". Pausing often auto-resumes after 3 months, and you may forget to check.

Ignoring support response delays

If you email support and do not hear back within 48 hours, do not wait. Send a follow-up email or call the phone line. Waiting 2 weeks hoping for an email reply is exactly when an unwanted charge sneaks through.

Refunds and how to claim them

Refunds are possible in specific situations, and Stopee helps you understand when you have a valid claim.

When you qualify for a refund

You are eligible for a refund in these situations:

• You cancelled during the 7-day free trial and were charged anyway.
• You cancelled before your renewal date, but Prosperi Academy charged you anyway.
• The service was not provided as advertised (e.g., courses were removed or live events stopped).
• You initiated cancellation in writing, support confirmed it, but you were still billed.

In all these cases, you have a valid refund claim under the Consumer Act of the Philippines.

How to request a refund

1. Send an email to support@prosperi.io with the subject: "Refund request for unauthorized charge on [date]".
   • Include the exact amount charged, the date of the charge, and proof of your cancellation (screenshot or earlier confirmation email).
2. Clearly state your reason: "I cancelled my subscription on [date], and my cancellation was confirmed. However, I was charged on [date]. I request a full refund of ₱[amount] within 7 business days."
3. Wait for a response within 48 hours.
   • If the response is a refusal, reply requesting clarification and citing the Consumer Act of the Philippines as your legal basis for the refund.
4. If Prosperi Academy refuses, file a chargeback with your bank.
   • Provide your cancellation confirmation and the refund request email as evidence.
   • Your bank will contact the merchant and push for a refund. This process typically takes 5 to 10 business days.
5. If the chargeback fails, escalate to the DTI with all documentation.

Prosperi academy vs. other online learning platforms

If you are considering alternatives after cancelling Prosperi Academy, here is how it compares to other platforms popular in the Philippines.

If cancellation simplicity matters to you, Skillshare offers the easiest process and the lowest cost for Filipino users. Prosperi Academy is more specialized for financial and business training, but its cancellation process is frustratingly opaque. Stopee recommends always checking the cancellation policy before signing up, not after.

Your checklist before and after cancellation

Use this checklist to make sure you complete every step and protect yourself from surprise charges.

Before you cancel

• Log into your Prosperi Academy account and view your subscription status.
• Take a screenshot of your current plan, the monthly/annual cost, and the next billing date.
• Save a copy of your last invoice or payment receipt from your bank.
• Note your account email address and password (write it down safely, do not email it to yourself).
• Decide if you want to cancel fully or just pause. (Choose cancel if you do not plan to return.)

During cancellation

• Cancel via the web account if possible, or email support@prosperi.io if the button is missing.
• Take a screenshot of the cancellation confirmation page.
• Note the exact date the cancellation takes effect and your final billing date.
• Save any confirmation email from support for at least 12 months.
• Do not delete your account on the same day. Wait 24 hours to confirm the cancellation went through.

After cancellation

• Check your email for a confirmation from support within 48 hours.
• Monitor your bank account on the renewal date to confirm no charge appears.
• If a charge appears, contact your bank within 24 hours and request a refund or chargeback.
• If you do not hear back from support within 48 hours, send a follow-up email or call +1 (650) 663 4464.
• Keep all cancellation proof for at least 12 months. You may need it for a DTI complaint or chargeback dispute.

Summary and next steps

Cancelling Prosperi Academy is straightforward once you know the hidden path. Start by checking your account settings for a cancel button, then escalate to email support if that option fails. Always save a written confirmation, watch for surprise charges on your next billing date, and remember that you have legal rights as a Filipino consumer if the company refuses to honour your cancellation.

Stopee has helped thousands of consumers cancel subscriptions, dispute unauthorised charges, and reclaim their money from platforms like Prosperi Academy. If you face resistance from support or an unexpected charge after cancellation, Stopee is here to guide you through the next steps: chargeback requests, DTI complaints, and escalation tactics that work.

Do not let an unwanted subscription drain your budget. Take action today: cancel your account, save the confirmation, and mark your calendar to check your bank statement on the renewal date. Stopee empowers you to cancel with confidence and protect your money. Your financial peace of mind is worth the effort.