Manage Shaw Academy

How to cancel shaw academy before you're charged again in the philippines

What shaw academy is and why filipinos sign up

Shaw Academy is a UK-based online education platform that sells subscription access to courses in marketing, finance, wellness, and personal development. If you're in the Philippines, you can join through the website, Apple App Store, or Google Play-and that's where the cancellation challenge often starts.

The core issue: Shaw Academy uses a free-trial-to-paid model. You get 28 days free, then automatic billing kicks in at ₱2,800 per month (or ₱33,600 yearly) unless you cancel before the trial ends. Many Philippine users report signing up for what felt like a single free class, only to discover weeks later they've been charged repeatedly. Stopee has analysed cancellation complaints from Filipino members, and the pattern is clear-billing confusion and difficulty reaching support drive most cancellation requests.

How the pricing model works for you

Shaw Academy charges on a subscription basis, not per course. Once your 28-day free trial ends, your card is charged automatically every month at the same rate. You don't own the courses permanently; you're paying for access while your membership is active.

The critical detail: Shaw Academy's terms state that refunds are not provided for partial membership periods or unused lessons. If you cancel on day 15 of your 28-day cycle, you lose the remaining days with no refund. This is why timing your cancellation matters enormously.

Who should cancel shaw academy

You should cancel immediately if you've completed the courses you wanted, if the content isn't matching your learning style, or if you didn't intend to subscribe in the first place. Don't wait until you see another charge on your statement-by then it's harder to dispute.

You should also cancel if you've found a cheaper alternative or if you're facing financial strain. There's no shame in reassessing subscriptions; Stopee strongly encourages Filipino consumers to audit their monthly commitments regularly.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscriptions and automatic billing. This law requires companies to be transparent about charges and cancellation terms before you enrol.

What the law says about refunds and cancellation

Under the Consumer Act, you have the right to cancel a subscription within a reasonable timeframe. Shaw Academy's 28-day trial period is considered reasonable, but if you cancelled during the trial and were still charged, the law is on your side. You can dispute the charge with your bank or payment provider.

Additionally, if Shaw Academy failed to send you a cancellation confirmation email or if you can prove you submitted a cancellation request, the National Privacy Commission (NPC) and the Department of Trade and Industry (DTI) can mediate on your behalf. Keep screenshots of everything.

Your escalation options if shaw academy refuses to help

If Shaw Academy doesn't refund an unauthorised charge within 30 days of your dispute, you can file a complaint with the DTI's Bureau of Consumer Protection. Stopee recommends documenting every interaction: email confirmations, support ticket numbers, and the date you submitted each request.

You also have the right to dispute the charge directly with your bank, credit card issuer, GCash, Maya, or whatever payment method you used. Most banks in the Philippines offer chargeback protection for recurring charges you didn't authorise.

How to cancel shaw academy step by step

Cancellation paths vary depending on whether you subscribed on the website, App Store, or Google Play. Start by identifying where you signed up, then follow the exact steps below.

Cancel through the shaw academy website

This is the most direct route and gives you the clearest cancellation confirmation.

1. Log in to your Shaw Academy account at shawacademy.com using your email and password
   • If you've forgotten your password, click "Forgot password?" and reset it via email
2. Navigate to your account settings (usually a profile icon or "My Account" menu in the top right)
   • Look for tabs labelled "Membership," "Billing," "Subscription," or "My Courses"
3. Find your current membership or subscription plan
   • This page should show your next billing date and the amount you'll be charged
   • Screenshot this page before you proceed
4. Click the "Cancel membership" or "Cancel subscription" button
   • Some accounts show this under a "Manage subscription" or "Billing" section
   • Shaw Academy may ask why you're leaving-answering is optional but helps them improve
5. Confirm the cancellation when prompted
   • Do not close the page until you see a success message
   • Your status should change to "Cancelled" or "No active subscription"
6. Check your email (including spam/promotions folder) for a cancellation confirmation within 24 hours
   • Warning: If you don't receive a confirmation email within 24 hours, your cancellation may not have gone through. Contact support immediately at support@shawacademy.com

Cancel an apple app store subscription (iPhone/iPad)

If you subscribed through the App Store, you must cancel there as well, even if you also cancel on the website.

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the user profile icon in the top right corner
2. Tap "Subscriptions"
   • This shows all active and expired subscriptions linked to your Apple ID
3. Find and tap "Shaw Academy"
   • If you don't see it, scroll down or search the list
4. Tap "Cancel subscription" or the X icon
   • Apple may offer to continue at a discounted rate-ignore this unless you want to keep it
5. Confirm the cancellation by tapping again
   • Your status should show "Expires on [date]" rather than "Renews on [date]"
6. Apple will send a cancellation confirmation email to your Apple ID account
   • Pro tip: Set a phone reminder for your expiration date so you can verify the subscription doesn't renew

Cancel a google play subscription (Android)

Android users follow a similar but slightly different path through Google Play.

1. Open the Google Play Store app on your Android device
   • Tap the profile icon in the top right corner
2. Tap "Manage my subscriptions" or "Subscriptions"
   • You may need to tap "Settings" or "Account" first, depending on your device version
3. Find and tap "Shaw Academy"
   • This shows your subscription status and next billing date
4. Tap "Cancel subscription"
   • Google will ask if you're sure and may offer a pause option-select "Cancel" to proceed
5. Confirm cancellation
   • Your subscription status should change from "Active" to "Cancelled" or "Expires on [date]"
6. Check your Gmail for a cancellation confirmation from Google Play
   • Warning: If you don't receive confirmation within 24 hours, your cancellation may not have processed. Try again or contact Shaw Academy support

Cancel by sending a cancellation letter to shaw academy

If online cancellation doesn't work or you want a formal record of your request, send a written cancellation letter to the UK office address.

1. Prepare your cancellation letter in English
   • Include your full name, email address, account email, and Shaw Academy customer ID (if you have it)
   • State clearly: "I request immediate cancellation of my Shaw Academy subscription effective today"
   • Include the date you want cancellation to take effect
   • List any pending charges you dispute
2. Send the letter by registered mail or email to the Shaw Academy UK address
   • Email is faster: support@shawacademy.com with subject line "Cancellation Request"
   • Include a screenshot of your account showing your subscription status
3. Keep a copy of the letter and proof of sending (email receipt, registered mail tracking number)
   • You'll need this if you later need to file a dispute with your bank or the DTI
4. Follow up if you don't receive a response within 7 business days
   • Email support again with your original request and the date you first contacted them

What to do immediately after cancelling

Cancelling Shaw Academy isn't the end-you need to verify it worked and protect yourself from surprise charges.

Verification steps in the first 48 hours

Log back into your Shaw Academy account 24 hours after cancellation and check that your subscription status shows "Cancelled" or "No active subscription." If it still shows "Active" or displays a renewal date, your cancellation didn't go through. Contact support immediately.

Save a final screenshot of your cancelled account status. This is your proof that you completed the cancellation process.

Monitor your bank statement

Watch your bank account, credit card, GCash, and Maya records for the next 10 days. Shaw Academy should not charge you after cancellation, but billing delays can occur. If you see a charge post after your confirmed cancellation date, you have strong grounds for a chargeback.

Set a phone reminder for your original next billing date (the one you screenshotted before cancelling). If Shaw Academy charged you despite cancellation, dispute the charge with your bank within 60 days of the posting date.

Refund options if you've already been charged

Shaw Academy's terms say they don't refund unused portion of membership, but that doesn't mean you're without recourse if you were charged unfairly.

Request a refund directly from shaw academy

Email support@shawacademy.com with the subject line "Refund request for unauthorised charge." Include your account email, the date of the unwanted charge, the amount (₱2,800 or ₱33,600), and a clear explanation of why you believe it should be refunded.

Be specific: "I cancelled my subscription on [date], but was charged on [date], which was after my cancellation took effect." Stopee recommends keeping your tone calm and factual-aggressive emails often get slower responses.

Shaw Academy typically responds within 5 to 10 business days. If they refuse, proceed to the bank dispute step below.

Dispute the charge with your bank or payment provider

If Shaw Academy refuses a refund or doesn't respond within 14 days, contact your bank, credit card issuer, GCash, or Maya directly and request a chargeback or reversal. Most financial institutions in the Philippines allow disputes for up to 60 days after a charge posts.

You'll need to provide:

• The transaction date and amount (₱2,800 or ₱33,600)
• Proof you cancelled (screenshot of cancellation confirmation, email confirmation, or dated cancellation letter)
• Proof that Shaw Academy charged you after cancellation (bank statement or app screenshot)
• Proof of your dispute attempt (email to support or response saying no refund)

Pro tip: File the chargeback dispute as soon as you confirm the unwanted charge, not when you reach the 60-day limit. Banks process disputes faster when reported quickly.

Common mistakes that prevent cancellation

Many Filipinos think they've cancelled Shaw Academy only to discover months later that they're still being billed. Here's what actually goes wrong.

Cancelling in only one place

If you subscribed through the App Store or Google Play, cancelling on the Shaw Academy website alone won't stop app-store billing. You must cancel in both locations. Stopee advises checking all three (website, App Store, Google Play) even if you're only sure about one.

Missing the cancellation confirmation email

Shaw Academy's confirmation emails sometimes land in spam or promotions folders. If you don't see a confirmation within 24 hours, assume it didn't go through and try again. Don't rely on memory-check email actively.

Cancelling too late in the billing cycle

If your next billing date is in 3 days and you cancel today, Shaw Academy may still charge you because the system already queued the payment. Cancel as early as possible in your 28-day cycle to avoid overlap charges.

Assuming a pause is a cancellation

Some platforms offer a "pause" option instead of immediate cancellation. Pausing a subscription doesn't stop future charges-it just delays them. Always select "Cancel subscription," not "Pause" or "Temporarily disable."

Timeline for cancellation and refunds

Understanding the timeline protects you from being caught by surprise charges.

Comparing shaw academy to alternatives

Before cancelling, you might want to explore whether a different platform better fits your needs and budget.

Contact information and cancellation address

Shaw Academy operates from a UK address, which is important to know for formal cancellation requests or disputes.

Shaw academy's official contact details

For cancellation by email: support@shawacademy.com

For cancellation by phone (GMT hours): +44-20-7022 6483, Monday to Friday, 9am to 6pm GMT

Note on time zones: The Philippines is 7 to 8 hours ahead of GMT depending on whether the UK is observing daylight saving time. This means Shaw Academy's business hours overlap with early morning Philippines time (roughly 4pm to 2am PHT). Email is significantly easier than calling internationally.

For formal cancellation letters (registered mail):

Shaw Academy
[UK Correspondence Address]
United Kingdom

Important: Always send cancellation letters to the UK address listed above, not any US or international office. The UK office handles all membership cancellations and refund disputes for the company.

Escalation contacts if shaw academy doesn't respond

If you've emailed support and haven't received a response within 14 days, you can escalate your complaint to:

Department of Trade and Industry (DTI) Bureau of Consumer Protection (BCP):
Website: www.dti.gov.ph
Email: [as listed on DTI website for your region]
Phone: 1386 (nationwide toll-free) or +63-2-8574-1341
This is your formal avenue under the Consumer Act of the Philippines if Shaw Academy refuses to address your complaint.

National Privacy Commission (NPC) (if Shaw Academy mishandles your personal data):
Website: www.npc.gov.ph
Email: [as listed on NPC website]
Phone: +63-2-8823-7500
Use this if Shaw Academy fails to honour your data removal request or improperly charges you.

Final checklist before and after cancellation

Use this checklist to ensure you don't miss any critical step.

• I know my next billing date and the amount I'll be charged
• I've logged into my account and found the "Cancel subscription" button
• I've also checked my App Store or Google Play subscription list and cancelled there if needed
• I've taken a screenshot of my active subscription showing the next billing date
• I've submitted my cancellation request (either online or by email)
• I've received a cancellation confirmation email within 24 hours
• I've saved the confirmation email and any cancellation reference number
• I've set a phone reminder for my next original billing date to verify no charge posts
• If a charge appears after cancellation, I've filed a dispute with my bank within 60 days
• If Shaw Academy fails to help, I'm ready to escalate to the DTI Bureau of Consumer Protection

Summary: take control of your shaw academy subscription today

Shaw Academy's 28-day free trial is attractive, but automatic billing after that period catches many Filipino users off guard. The good news is that cancellation is straightforward if you follow the exact steps above and verify your request at every stage.

Key takeaways: cancel on the website and the app store separately, wait for a confirmation email, monitor your bank account, and escalate to your bank or the DTI if Shaw Academy refuses to help. The Consumer Act of the Philippines is on your side-companies must be transparent about recurring charges and cancellation.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. If you've already been billed unfairly, use the refund and chargeback process outlined here. If you're still on the fence about cancellation, review the alternatives section above to see if a different platform better matches your budget and learning style.

You have the right to cancel anytime. Stopee encourages you to act confidently and document everything. Your money, your choice-Stopee is here to make sure you succeed.