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Cancel Shaw Academy: The Right Way
How to cancel shaw academy in nigeria and protect your money
Understanding shaw academy and what you're paying for
Shaw Academy is an online learning platform offering live and recorded courses in business, design, marketing, technology, and wellness to students across Nigeria and beyond. You access these courses either directly through their website or via subscriptions purchased through Apple App Store or Google Play. Understanding exactly what you've subscribed to is your first step toward making a smart cancellation decision.
What shaw academy offers
Shaw Academy sells two main types of products. First, you have recurring membership subscriptions that give you ongoing access to their course library. Second, you can purchase one-off digital products like certificates, course toolkits, and individual course materials. Many Nigerian students have signed up expecting flexible learning options, only to discover they're locked into auto-renewing charges.
The platform previously migrated some services to a brand called Upskillist, so if you signed up years ago, your course content may have moved. This matters for cancellation because your account details might live in multiple places.
How shaw academy charges you
If you subscribed directly on Shaw's website, charges appear on your bank statement or card under Shaw Academy's name. If you purchased through an app store, Apple or Google handles the billing, and they're the ones who can cancel your subscription. This distinction is critical because you cannot cancel an app store subscription through Shaw's website alone.
Your consumer rights in nigeria when cancelling shaw academy
Nigerian consumer law gives you specific protections that Shaw Academy must respect, whether you're cancelling immediately or disputing charges you never authorised.
The federal competition and consumer protection act (FCCPA) and your rights
Nigeria's Federal Competition and Consumer Protection Act protects you from unfair contract terms, misleading advertising, and non-delivery of services. Under the FCCPA, Shaw Academy cannot hide cancellation terms in tiny print or make cancellation deliberately difficult. If Shaw advertised "easy access to learning" but makes cancellation a nightmare, that's a breach of fair dealing.
You have the right to cancel any subscription within 14 days if you purchased a one-off digital product and have not yet started accessing it. This is your "right to change your mind." Once you've accessed the content, that 14-day window closes, but Shaw must still honour cancellations if they've breached their contract.
Right to refund for unauthorized charges
If Shaw Academy charged you without your clear consent, or if auto-renewal happened when you thought you'd cancelled, you have a right to dispute that charge. Contact your bank immediately, and they can initiate a chargeback. Keep all evidence: emails, screenshots of your account, confirmation numbers, and any support responses from Shaw.
Escalation to the federal competition and consumer protection commission (FCCPC)
If Shaw Academy refuses to refund you or ignores your cancellation request, you can escalate to the FCCPC, Nigeria's consumer protection authority. The FCCPC investigates complaints of unfair practices, hidden charges, and failure to honour cancellations. Document everything before you escalate.
Why you might want to cancel shaw academy
Before you start the cancellation process, it's worth being clear about why you're leaving so you don't make the same choice twice.
Common reasons nigerian students cancel
Many cancel because they lost interest after the initial motivation fades, or because the course quality didn't match the marketing promise. Others discover they prefer learning at their own pace without the live class schedule Shaw offers. Some cancel because of financial pressure-a recurring subscription feels less urgent than immediate needs. And some cancel because they completed their course but Shaw kept charging them.
A handful cancel because of technical issues: poor video streaming on Nigerian internet connections, platform glitches, or lack of offline access. Whatever your reason, cancelling is entirely your choice, and no one should make you feel guilty for protecting your wallet.
Cost of staying subscribed
If you're paying a monthly subscription, that's a recurring charge every single month until you cancel. If you paid annual upfront, you're locked in for 12 months unless you qualify for a refund. Every month you delay is money you're not getting back. Stopee recommends reviewing your subscriptions at least quarterly so these forgotten charges don't drain your account.
How to cancel shaw academy step by step
Your cancellation method depends on where you purchased your subscription. Follow the correct path for your situation to avoid delays and ensure your cancellation sticks.
Cancel through the shaw academy website (direct account)
If you subscribed directly on shawacademy.com and paid with your card or bank account, use this method. It's the fastest way because Shaw controls your account directly.
- Sign in to your Shaw Academy account on the Members Area at shawacademy.com
- If you've forgotten your password, use the "Forgot Password" link and check your email for the reset link
- Check your spam folder if you don't see the reset email within 5 minutes
- Navigate to your Profile section (usually a gear icon or your name in the top right)
- Click Profile or Account Settings
- Go to "Membership and Payments" or "Subscriptions"
- This section shows all active subscriptions and billing history
- Locate "Cancel Membership" or "Unsubscribe" button and click it
- Shaw may ask you why you're cancelling-this is optional feedback, not a requirement to proceed
- Do not let dropdown menus or "Are you sure?" prompts discourage you
- Confirm cancellation when prompted
- Some Nigerian users report being redirected to a phone call option here; if this happens, you can either call or request email confirmation
- If a phone call is required, ask for the call to be scheduled; do not feel pressured to call immediately
- Save or screenshot the cancellation confirmation page immediately
- Write down the date, confirmation number (if shown), and the message on screen
- Check your email for a cancellation confirmation within 1 hour
- Verify the cancellation by logging back in after 24 hours
- Your subscription status should now show "Cancelled" or "Inactive"
- If it still shows active, contact support with your screenshot
Pro tip: If Shaw asks you security questions or demands additional verification, answer honestly but do not provide sensitive information like your full account password. Legitimate support never asks for passwords.
Cancel through apple app store (iOS)
If you subscribed to Shaw Academy through Apple's App Store on your iPhone or iPad, Apple handles your billing and subscription renewal. Shaw Academy cannot cancel this subscription for you-you must do it through Apple's system.
- Open the Apple App Store on your iPhone or iPad
- Do not open the Shaw Academy app; you need the App Store app
- Tap your Profile icon (usually a photo or circle in the top right corner)
- Select "Subscriptions" from the menu
- Find Shaw Academy in your active subscriptions list
- If you have multiple subscriptions, scroll to locate it
- Tap Shaw Academy to open subscription details
- You'll see your renewal date and billing amount
- Tap "Cancel Subscription" or "Edit Subscription"
- Confirm the cancellation in the pop-up
- Do not tap "Upgrade" or "Change Plan" by mistake
- Screenshot the confirmation showing "Subscription Cancelled"
- Apple displays the cancellation date and your final access date
Warning: Deleting the Shaw Academy app does not cancel your subscription. The app and the subscription are separate. You must follow the steps above to stop the recurring charge.
Cancel through google play (Android)
Android users who subscribed via Google Play follow a similar process. Google, not Shaw Academy, controls your subscription renewal.
- Open the Google Play Store app on your Android device
- Tap your profile picture or avatar in the top right
- Select "Manage subscriptions"
- You'll see all active subscriptions
- Tap Shaw Academy subscription
- Review the renewal date and amount
- Tap "Cancel subscription"
- You may be asked why you're cancelling; this is optional
- Confirm the cancellation
- Google shows your final billing date and access end date
- Take a screenshot of the cancellation confirmation
- Save it with the date for your records
Pro tip: If you use multiple Google accounts on your Android device, make sure you're cancelling from the account you used to purchase Shaw Academy. Check the Play Store's account switcher if you're unsure.
What happens to your access after cancellation
Cancelling does not mean you lose access the moment you hit the button. Understanding the timeline protects you from panic and wasted money.
Access period after you cancel
When you cancel your Shaw Academy membership, you retain access until the end of your current billing period. If you paid monthly and cancel on the 15th of the month, you keep access until the end of that month. If you paid annually, you keep access until that annual renewal date. This is fair because you've already paid for that time.
One-off purchases you made (certificates, toolkits, course materials) typically remain accessible according to Shaw's terms, even after membership cancellation. However, any new content added to your account after cancellation will not be accessible.
Auto-renewal stops immediately
The moment your cancellation is confirmed, Shaw Academy stops charging you. No more recurring payments will hit your account. If you cancelled on the 15th and the renewal was scheduled for the 30th, that renewal charge will not go through.
Your account data and history
Shaw Academy retains your account information, course history, and progress data according to their privacy policy. If you want this data deleted permanently, you must request deletion through your account settings or contact support directly. Keep a copy of any deletion request you make and any response from Shaw. This protects you if disputes arise later.
Will shaw academy refund you after cancellation
Whether you get money back depends on what you purchased and when you purchased it.
Refund policy for memberships and subscriptions
Shaw Academy's standard policy states that membership subscriptions are non-refundable for partial billing periods. If you paid for the whole month but cancel on day 5, Shaw will not refund the remaining 25 days. However, your access continues until the period ends, so you're not losing the service you paid for.
If Shaw Academy failed to deliver the service, charged you twice by mistake, or misled you about what's included, refund rules change. These circumstances count as "just cause," and the FCCPA backs you up.
Refund policy for one-off digital purchases
One-off purchases like certificates, course bundles, or toolkits are generally non-refundable once you've accessed them. However, you have a 14-day right to change your mind if you purchased the item but have not yet started using it. This 14-day window applies only to digital products, not memberships.
If you bought a course toolkit on day 1 and cancelled on day 8 without downloading or viewing the content, you can request a refund under your right to change your mind. Shaw must honour this if you request it in writing within 14 days.
How to request a refund from shaw academy
- Contact Shaw Academy support directly through the website or email
- Use the contact information in their terms of service or help centre
- Include your account email, order number, and the date of the charge
- Clearly state your reason: duplicate charge, service not delivered, 14-day change of mind, or "just cause"
- Be specific. "I want a refund" is weaker than "I purchased on [date], did not access the content, and am requesting a refund under my 14-day right to change my mind"
- Keep a copy of your email and any response from Shaw
- Screenshot the email with timestamps
- If Shaw does not respond within 10 business days, escalate
- If Shaw refuses or ignores you, contact your bank or card issuer
- Request a chargeback or dispute for "service not received" or "unauthorized charge"
- Provide your bank with copies of all correspondence with Shaw
- If your bank refuses, escalate to the FCCPC
- File a complaint at the Federal Competition and Consumer Protection Commission
- Include all evidence: receipts, emails, screenshots, and timeline
Pro tip: Always request refunds in writing (email or support form), never just in chat. Written records are proof if you need to escalate to your bank or the FCCPC later.
Common cancellation mistakes nigerian users make
Cancellation seems simple until it isn't. These mistakes can leave you still being charged weeks after you think you've cancelled.
Deleting the app instead of cancelling the subscription
This is the most costly mistake. You delete the Shaw Academy app from your phone, think you're done, and then your bank statement shows a charge the next month. The app and subscription are completely separate. Deleting the app is like deleting a letter from your postman-it doesn't stop letters from arriving. You must cancel the subscription through the app store settings.
Cancelling the website subscription but not the app store subscription
If you had two separate subscriptions-one through Shaw's website and another through Apple or Google-you must cancel both. Cancelling one leaves the other active. Check both your Shaw account and your app store subscriptions to be certain.
Not saving cancellation confirmation
You see the "Cancellation successful" message and close the browser. Three months later, Shaw claims you never cancelled. Without a screenshot or confirmation number, it's your word against theirs. Always save proof immediately.
Assuming cancellation works because your next charge didn't come
One month of no charge is not proof of cancellation. Some subscriptions renew less frequently or may have had an issue with billing. Log into Shaw Academy 24 hours after cancelling to verify your subscription status shows "Cancelled" or "Inactive." Do not assume silence means success.
Cancelling mid-course and losing access unexpectedly
If you cancel on the 15th of the month, you lose access on the last day of that month, not immediately. If you're in the middle of a course, plan your cancellation for after you finish. Know your renewal date before you cancel so you understand your final access date.
Pricing and plan options at shaw academy
Understanding what you're paying for helps you decide if cancellation is the right move.
| Plan type | Billing cycle | Cost range (NGN) | Typical use case |
|---|---|---|---|
| Monthly membership | Every 30 days | ₦5,000-₦15,000 | Test courses, short-term learning |
| Annual membership | Paid upfront once per year | ₦40,000-₦80,000 | Best value if committed |
| One-off course purchase | No renewal | ₦3,000-₦25,000 | Specific courses, no subscription |
| Certificate or toolkit purchase | No renewal | ₦2,000-₦10,000 | Supplementary materials only |
Prices vary by region, course popularity, and promotional offers. Shaw Academy frequently runs discounts, so the amounts shown are estimates. Check your billing history to confirm exactly what you're paying.
Checklist: before and after cancellation
Use this checklist to ensure your cancellation is complete and protected.
Before you cancel
- Download or export any course materials, certificates, or progress reports you want to keep
- Take screenshots of your current subscription status and pricing
- Note your account email, renewal date, and billing amount
- Check if you're eligible for a refund under Shaw's 14-day policy or "just cause"
- Decide whether you want to request a refund before or after cancellation
During cancellation
- Follow the correct method for your subscription type (website, Apple, or Google)
- Screenshot or write down the confirmation number and cancellation date
- Save or forward any confirmation emails to yourself
- Do not close the page until you see the final confirmation message
After cancellation
- Log back in after 24 hours to verify your subscription shows as "Cancelled"
- Monitor your bank or card for unexpected charges in the next 30 days
- If a charge appears after cancellation, contact your bank immediately
- Keep all documentation for at least 6 months
- If Shaw disputes your cancellation, escalate to FCCPC with your records
Key takeaway: protect your money with clarity and evidence
Cancelling Shaw Academy is straightforward when you know the rules and follow the right steps. The biggest risks come from app store confusion and failing to save proof. Stopee has helped thousands of consumers in Nigeria navigate these exact cancellations, and the pattern is always the same: those who succeed are those who document everything.
Use the method that matches your subscription type. Save confirmation. Verify cancellation after 24 hours. If Shaw tries to charge you again, your bank and the FCCPC are your allies. Stopee recommends reviewing all your subscriptions every quarter so you catch forgotten charges before they add up. Whether you're cancelling because you've learned all you need, hit financial hardship, or simply changed your mind, your choice deserves respect-and your wallet deserves protection.
If you need support navigating complex cancellations or consumer disputes in Nigeria, Stopee (stopee.com) offers detailed guides and resources. Thousands of Nigerian consumers have used Stopee to understand their rights and successfully cancel unwanted subscriptions.