Manage Shaw Academy

How to cancel shaw academy and take back control of your learning

What shaw academy is and why you might want to leave

Shaw Academy is an online learning platform offering live and recorded courses across business, technology, photography, nutrition and other creative fields. You access lessons through a Members Area, where you can join live classes, watch recordings and earn certificates depending on your chosen plan.

The platform operates on a subscription model in New Zealand, with monthly recurring charges or one-off voucher purchases through partners like GrabOne. Billing may run directly through Shaw Academy or via third-party platforms such as the Apple App Store or Google Play, which adds complexity when you decide to cancel.

If you've signed up and now want out-whether the content didn't match your needs, the teaching style wasn't right, or budget constraints mean you need to cut back-Stopee is here to walk you through a clean exit. You deserve clarity on how to stop paying and what happens to your access afterward.

When you might want to cancel

Cancelling Shaw Academy makes sense if you're not engaging with the material, if the course doesn't deliver what was promised, or if you simply can't afford the ongoing subscription cost. New Zealand's Consumer Guarantees Act protects you here: services must be of acceptable quality and fit for purpose. If the course fails to meet that standard, you have grounds to request a refund-something Stopee helps consumers understand when companies resist.

You might also cancel because you've completed your course, found an alternative platform, or realised the subscription renewal is catching you by surprise each month.

Why timing matters

Understanding when your subscription renews is critical. If Shaw Academy renews your membership automatically and you don't cancel beforehand, you'll be charged again. Stopee recommends checking your billing date right now so you can act before the next charge hits your account.

Shaw academy pricing and plan options in new zealand

Pricing clarity helps you assess whether cancellation is the right move or whether switching to a lower-tier plan makes more sense.

Current pricing table (NZD)

What you're actually paying for

The monthly subscription gives you access to live classes, recorded video lessons and certificates. One-off voucher courses purchased through discount platforms like GrabOne are non-recurring but may have their own expiry terms. Stopee advises checking whether your purchase was a subscription or a one-time voucher, as the cancellation path differs significantly.

How to cancel shaw academy in new zealand

Your cancellation method depends on how you signed up. Most cancellations happen through your Members Area, but if you subscribed via Apple or Google, you must cancel there instead. Let Stopee guide you through each pathway so you get it right the first time.

Cancelling a direct shaw academy subscription via your members area

This is the main route for most New Zealand subscribers who signed up directly on Shaw Academy's website.

1. Log into your Shaw Academy Members Area using your email and password.
   • Visit shawacademy.com and click "Sign In" or navigate directly to the Members Area.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to your account settings.
   • Click your profile icon or name (usually top-right of the screen).
   • Select "Profile" or "Account Settings" from the dropdown menu.
3. Find the "Membership & Payments" section.
   • Look for a link or tab labelled "Membership", "Billing" or "Subscription".
   • This shows your current plan and renewal date.
4. Click "Cancel Membership" or "Cancel Subscription".
   • Shaw Academy may offer alternatives like pausing your account or downgrading to a lower tier. Read these carefully-if they suit you, they might be worth considering before outright cancellation.
   • If you want to cancel completely, proceed to the next step.
5. Confirm your cancellation.
   • Shaw Academy may ask why you're leaving (feedback is optional). You don't have to explain, but sometimes feedback triggers a retention offer.
   • Click the final confirmation button.
6. Take a screenshot or note your confirmation number.
   • Pro tip: Screenshot the cancellation confirmation page immediately. This proves Shaw Academy accepted your cancellation request.
   • Check your email for a confirmation message from support@shawacademy.com within 24 hours.

Cancelling an apple app store or google play subscription

If you subscribed to Shaw Academy through your phone or tablet via Apple or Google, you must cancel the subscription through that platform's account, not through Shaw's website.

1. Cancel via Apple App Store (iOS users).
   • Open the Apple App Store app on your iPhone or iPad.
   • Tap your profile icon (bottom-right of the screen).
   • Select "Subscriptions".
   • Find and tap "Shaw Academy".
   • Tap "Cancel Subscription" or "Turn Off Auto-Renewal".
   • Follow the on-screen prompts and confirm cancellation.
2. Cancel via Google Play (Android users).
   • Open the Google Play Store app on your Android device.
   • Tap your profile icon (top-right).
   • Select "Manage subscriptions".
   • Tap "Shaw Academy".
   • Tap "Cancel subscription".
   • Confirm when prompted.
3. Verify cancellation within 24 hours.
   • Return to the subscription page and confirm the status shows "Cancelled" or "Inactive".
   • Warning: If you cancel through Shaw's website but not through Apple or Google, your App Store/Play subscription will continue to renew and charge you. Always cancel in both places if you used an app.

Cancelling a GrabOne or other third-party voucher purchase

If you bought a one-off course voucher through GrabOne or another discount platform, cancellation is handled by that platform, not Shaw Academy.

1. Locate your original email receipt from the third-party seller.
   • Check your inbox for an email from GrabOne, Groupon or whichever platform sold you the voucher.
   • The receipt should include a link to manage your purchase.
2. Log into the third-party account and find "My Purchases" or "My Orders".
   • Search for the Shaw Academy course by name.
   • Click the order to view its details and cancellation status.
3. Follow that platform's cancellation or refund process.
   • Most voucher platforms allow refunds or cancellations within 30 days of purchase if the voucher hasn't been redeemed.
   • Once you've redeemed the voucher with Shaw Academy, third-party platforms typically won't refund it-you'd need to contact Shaw Academy directly instead.

Contacting shaw academy support directly

If the online cancellation steps don't work or you can't access your account, contact Shaw Academy's support team.

1. Email support@shawacademy.com with a clear, concise request.
   • Subject line: "Cancellation Request" or "Membership Cancellation".
   • In the body, include your full name, email address on file and Shaw Academy account details (if available).
   • State: "I request immediate cancellation of my Shaw Academy subscription, effective today."
   • Do not make it unclear-don't say "I'm thinking about cancelling" or "What are my options?" Be direct: "I want to cancel."
2. Wait for a response within 48 hours.
   • Shaw Academy support should confirm your cancellation in writing.
   • If you don't hear back, send a follow-up email referencing the original request.
3. Save all email correspondence.
   • Pro tip: Keep a folder with every email to and from Shaw Academy about your cancellation. This becomes essential if you later dispute a charge or pursue a refund.

What happens to your access after you cancel

Cancellation doesn't mean instant account deletion. Understanding what you keep and what you lose helps you plan your learning transition.

Access timeline after cancellation

When you cancel, Shaw Academy usually allows you to keep access until the end of your current billing period. If you paid for a full month and cancel on day 10, you typically retain access for the remaining 20 days. Some platforms honour this window; Stopee recommends asking support to confirm your exact cut-off date when you submit your cancellation.

After your paid period expires, all course access stops. You can no longer join live classes, watch recordings or download new materials. Any attempt to log in will likely show a "membership expired" message.

What happens to your course recordings and certificates

Shaw Academy generally retains copies of recordings for completed classes you attended while subscribed. These typically remain in your account history even after cancellation, so you can look back on what you learned. Certificates you've already earned usually stay on your account and can be downloaded.

However, don't rely on long-term access to these recordings post-cancellation. If you want to keep video lessons, download them while your access is active. Stopee advises downloading any certificates or completion proof immediately after cancellation to avoid losing them if Shaw Academy deletes your account later.

Account deletion and data retention

Cancellation doesn't automatically delete your account. Shaw Academy may keep your account data indefinitely per its terms, storing your email, course history and payment details. If you want Shaw Academy to delete your personal data, you have the right under New Zealand privacy law to request this.

Contact support@shawacademy.com and request: "Please delete all my personal data from your systems under the Privacy Act 2020." Give them 20 working days to comply. Stopee has seen companies slow-walk these requests, so follow up in writing if you don't hear back.

Refunds: will you get your money back

Shaw Academy's refund policy is restrictive by default, but New Zealand law creates exceptions you can leverage.

Shaw academy's stated refund policy

According to Shaw Academy's terms, there are no refunds for partial membership periods, individual lessons or course content. If you cancel mid-month, you forfeit the unused time. The company assesses refund requests on a case-by-case basis and is not obliged to refund unless there is documented cause (such as failure to deliver the service).

This doesn't mean refunds are impossible-it means Shaw Academy won't volunteer one. You have to ask, provide evidence and persist.

Exceptions: when you have a claim

New Zealand's Consumer Guarantees Act gives you rights Shaw Academy's terms cannot override. If the course or service fails to meet the Act's standards, you can claim a refund, repair or replacement.

• The service is not of acceptable quality (eg. the platform crashes constantly, live classes don't function, videos won't play).
• The service is not fit for purpose (eg. the course content doesn't match the description, the instructor is not qualified as advertised, or the course fails to cover the promised topics).
• The service is not delivered within a reasonable time (eg. Shaw Academy delays your access or cancels courses without notice).

If any of these apply, you have grounds to demand a refund. Stopee recommends documenting everything: screenshots of platform errors, recordings of failed live classes, emails from Shaw Academy confirming missing content. This evidence shifts the power dynamic in your favour.

How to request a refund

Email support@shawacademy.com with a clear, evidence-backed claim. Use this template:

"I purchased [course name] on [date] for NZ$[amount]. The service has failed because [specific reason]. I have attached evidence. Under the Consumer Guarantees Act 1993, I request a full refund. I expect your response within 10 working days."

Attach screenshots, emails and any other proof. Be specific about what went wrong-vague complaints like "I didn't like it" won't work, but "The live class failed to load for 6 weeks, shown in these screenshots" will.

If Shaw Academy refuses or ignores your refund request within 20 working days, escalate to the Commerce Commission's consumer advisory service or contact your bank to dispute the charge. Stopee has helped thousands of consumers recover money using this method when companies stonewall.

Your consumer rights in new zealand

Shaw Academy operates under New Zealand law, and you have legal protections Shaw Academy cannot remove or limit with its terms.

The consumer guarantees act 1993

This Act guarantees that any service you buy (including online courses) must be of acceptable quality, fit for purpose and delivered within a reasonable time. If Shaw Academy breaches these guarantees, you're entitled to a refund, repair or replacement at your choice-not Shaw Academy's.

The key phrase: acceptable quality. Online learning platforms must have working technology, responsive support, and content that matches the course description. If the platform is buggy, the instructor disappears, or the material is irrelevant, Shaw Academy has broken its legal obligation to you.

What you can do if shaw academy refuses to help

Don't accept a refusal at face value. Escalate through these channels:

1. Send a formal demand letter (email counts) citing the Consumer Guarantees Act. Give Shaw Academy 10 working days to respond. Stopee provides templates if you ask.
2. File a complaint with the Commerce Commission (comcom.govt.nz) if Shaw Academy ignores you or refuses unreasonably.
3. Contact your bank or credit card provider to dispute the charge as "service not provided" or "service not as described".
4. Lodge a complaint with Dispute Resolution Services (DRS) if Shaw Academy is a member-many online platforms are.

You have leverage. Most companies fold quickly when they see a formal Consumer Guarantees Act claim because they know they'll lose in any escalation.

Common mistakes when cancelling shaw academy

Cancellation should be straightforward, but small missteps cost you money and access to your data. Learning what others do wrong protects you.

Mistake one: cancelling in one place only when you subscribed via an app

This is the most expensive mistake. You cancel through Shaw Academy's website, your account appears inactive, and you feel relieved. Then, two weeks later, Apple or Google charges you again because you didn't cancel the app subscription. The platforms operate independently-Shaw Academy's cancellation button doesn't touch Apple or Google.

Prevention: If you ever used an app, cancel through the app platform first, then confirm through Shaw Academy. Screenshot both cancellations as proof.

Mistake two: not checking your billing date before cancelling

You cancel on the 15th of the month, but your billing date is the 20th. Shaw Academy processes your cancellation but you're still charged 5 days later because the system hadn't reached your renewal date. Money out, refund request pending.

Prevention: Log into your account, note your exact renewal date and cancel at least 3 days before. If you cancel close to your renewal date, confirm with support that the charge won't process.

Mistake three: cancelling without screenshots or proof

You cancel online, the page confirms it, and you move on. Three months later, Shaw Academy charges you again. You call them and say "I cancelled in February," but without proof they claim they have no record. It's your word against theirs.

Prevention: Screenshot the final confirmation page immediately. Request a confirmation email. Save every email from Shaw Academy. This creates an audit trail Stopee can help you enforce if disputes arise.

Mistake four: deleting emails or closing your account email address

After you cancel, your cancellation confirmation arrives but you don't check your email or archive old messages. Months pass. Shaw Academy contacts you about a failed charge or asks you to reactivate, and you can't find the original confirmation. Stopee strongly advises keeping cancellation emails for at least 12 months.

Prevention: Create a folder called "Cancellations" in your email and move every cancellation confirmation there. Don't delete them.

Checklist: before you cancel shaw academy

Use this checklist to ensure you're ready and won't miss anything important.

• Write down your Shaw Academy email address and the password you'll use to log in.
• Find your last invoice or billing email to confirm your renewal date.
• Check the Consumer Guarantees Act: does Shaw Academy's service breach any guarantee? Document issues if yes.
• Decide: do you want to pursue a refund, or just cancel and move on?
• Download any certificates, recordings or materials you want to keep before your access expires.
• If subscribed via Apple or Google, locate your app subscription settings now (don't wait until after you cancel).
• Open a blank document and record: today's date, your cancellation time, and a screenshot of the confirmation page.
• Send your cancellation email to support@shawacademy.com if cancelling online doesn't work.
• Set a phone reminder for 3 days after your expected access-end date to verify you weren't charged again.

Key takeaways and next steps

Cancelling Shaw Academy is manageable when you know which method applies to you. Most people cancel through their Members Area in under 5 minutes; others need email support, which takes 48 hours. The hard part is following through with refund claims if the service let you down-but New Zealand's Consumer Guarantees Act backs you up if you document your case properly.

Stopee has helped thousands of consumers cancel online learning platforms, recover refunds and understand their rights when companies resist. Whether you're leaving Shaw Academy because the content didn't fit, the technology failed or your budget changed, you now have a clear pathway forward. Take a screenshot of your cancellation confirmation, keep your emails and don't hesitate to escalate if Shaw Academy charges you again.

Your time and money matter. You deserve to cancel easily, and if Shaw Academy breaches the Consumer Guarantees Act, you deserve your refund. Stopee is here whenever you need clarity on your cancellation or next steps.

Contact shaw academy

For cancellation support:

• Email: support@shawacademy.com
• Members Area: Log in and navigate to Profile > Membership & Payments to cancel online.
• Billing queries: Reference your invoice number in any email.

No physical postal address for cancellation requests has been published by Shaw Academy in New Zealand. Email remains the primary written contact method.