Manage Shaw Academy

How to cancel shaw academy and stop recurring charges

What is shaw academy and why you might want to leave

Shaw Academy is an online education platform offering instructor-led and on-demand courses in business, technology, design, and personal development. The service operates on a trial-to-paid subscription model: you get a four-week introductory trial, then automatic monthly billing kicks in unless you cancel beforehand. The platform appeals to self-paced learners seeking short, vocationally focused courses rather than traditional degrees.

You might want to cancel Shaw Academy for several reasons: the trial converted to paid status without clear reminder, the course content did not match your learning goals, you found better alternatives elsewhere, or recurring charges appeared on your card after you thought you had cancelled. If any of these sound familiar, this guide from Stopee will walk you through cancelling cleanly and protecting your rights as a U.S. consumer.

The subscription model and trial conversion

Shaw Academy's subscription works like this: you sign up, enjoy four weeks of free trial access, then your payment method is automatically charged monthly unless you actively cancel. The exact monthly fee varies based on promotional offers and whether you opt into certificate assessments, but expect recurring charges to continue until you formally terminate your membership. The FAQ on their website confirms this automatic continuation policy, which is why proactive cancellation matters so much.

Why cancellation becomes complicated

Consumer reports collected across review platforms reveal a consistent pattern: cancellations are processed, but subscribers later receive unexpected charges. The core issues are lack of written confirmation, unclear cancellation deadlines relative to trial expiry, and inconsistent customer service responses. Stopee has documented numerous cases where users believed they had cancelled during the trial only to discover they were billed at the end of the four-week window. This is precisely why you need a documented, step-by-step approach to cancellation.

Your consumer rights under u.S. law

You have specific protections as a U.S. consumer when it comes to negative option billing (recurring subscriptions that auto-renew).

The restore online shoppers confidence act (ROSCA) and your rights

The Federal Trade Commission enforces ROSCA, which requires online retailers offering free trials to:

• Disclose all material terms of the offer clearly before charging you
• Obtain your express informed consent to all charges before the initial billing
• Provide a simple, straightforward cancellation mechanism that is at least as easy as signing up
• Honor your cancellation request promptly and send you written confirmation
• Not charge you again after you cancel (with narrow exceptions for authorized subsequent charges)

If Shaw Academy fails to comply with these rules-for example, if you cancelled but continued to be charged-you have grounds to dispute those charges and potentially recover them. The burden is on Shaw Academy to prove they obtained your clear consent and that they honored your cancellation promptly.

Your right to dispute charges with your bank or credit card company

If you cancel Shaw Academy but continue to see charges on your statement, you have the right to file a chargeback or dispute with your financial institution. Banks in the U.S. generally reverse unauthorized or disputed charges within 30 to 60 days while they investigate. This is your safety net if Shaw Academy ignores your cancellation request. Document everything: cancellation confirmations, screenshots of your account status, dates, times, and any correspondence with their support team. Stopee recommends keeping all of this evidence for at least one billing cycle after cancellation to be safe.

How to cancel shaw academy step-by-step

You have two primary methods to cancel: online through your account dashboard or by telephone with their U.S. support team. We recommend the online method because it produces immediate proof, but we will cover both to give you full control.

Method one: cancel online via your shaw academy account

This is the fastest and most documented approach. You log in, navigate to your subscription settings, and confirm cancellation in real time.

1. Go to the Shaw Academy website (shawacademy.com) and log in with your email and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page and check your email for a reset link.
2. Once logged in, locate your account menu (usually in the top-right corner of the dashboard).
   • Click on your profile or account icon to open the dropdown.
3. Look for "Account," "Settings," or "My Account" and click to open it.
   • You should land on your account overview page.
4. Find the section labeled "Subscription and Purchases" or "Billing" (wording may vary slightly).
   • This section shows your current subscription status, renewal date, and payment method.
5. Locate the "Cancel Membership" or "Cancel Subscription" button and click it.
   • Pro tip: Shaw Academy may ask you why you are leaving. Answer honestly, but note that your reason does not affect the cancellation. You can skip this step if offered.
6. Review the cancellation confirmation message on screen.
   • The page should display a confirmation that your membership will be cancelled and on what date your access ends. Read this carefully and note the cancellation date.
7. Take a screenshot of the confirmation page immediately.
   • This is your proof of cancellation. Save it to your device or cloud storage with a clear filename (e.g., "Shaw_Academy_Cancellation_Confirmation_[Date]").
8. Check your email for a confirmation message from Shaw Academy.
   • Within minutes to a few hours, you should receive an email from Shaw Academy confirming your cancellation. Save this email in a dedicated folder.
   • Warning: If you do not receive an email confirmation within 24 hours, log back into your account and verify that the cancellation went through. If your subscription status still shows active, try cancelling again or proceed to the phone method.

Method two: cancel by phone with shaw academy support

If you prefer to speak directly with a human, or if the online method is not working, call their U.S. support line. This method is slightly slower but creates a phone record (and you can ask them to send confirmation by email).

1. Call Shaw Academy's U.S. support team at +1 (516) 858-7410.
   • Try calling during U.S. business hours (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time) for the fastest response.
2. Have your account information ready: the email address or account ID associated with your Shaw Academy membership and your full name.
   • This helps the support agent quickly locate your account and prevents transfer delays.
3. Explain clearly: "I would like to cancel my Shaw Academy membership effective immediately" or "I would like to cancel before my next billing date."
   • Be direct. Do not apologize or over-explain; cancellation is your right.
4. Ask the agent to provide a cancellation confirmation number and the exact date your access will end.
   • Write this information down and ask them to repeat it back to you to confirm.
5. Request a confirmation email.
   • Tell the agent: "Please send me a confirmation email to [your email] that shows the cancellation date and confirmation number." Most agents will agree to this without hesitation.
6. End the call and save any notes you took, including the agent's name and the date and time of the call.
   • If the agent provided a confirmation number, write it down in your cancellation folder alongside these notes.
7. Wait for the confirmation email and file it as you would with the online method.
   • Warning: If you do not receive the promised email within 24 hours, call back and request it again, or escalate to a supervisor.

Timing: cancel before your next billing date

Shaw Academy's trial is four weeks long. If you signed up on January 1st, your trial ends around January 29th, and you will be billed on or around January 29th unless you cancel before that date. Stopee strongly recommends cancelling at least three to five business days before your projected billing date to allow time for processing. If you are already past your billing date and were charged, do not panic; you have options (see the refund section below).

Shaw academy subscription pricing and billing details

Understanding Shaw Academy's pricing structure helps you anticipate charges and plan your cancellation timing more effectively.

Pro tip: Save your receipt or order confirmation email from sign-up. It shows the exact date your trial begins and ends, which helps you plan your cancellation to the day and serves as evidence of the terms you agreed to.

What happens immediately after you cancel

Cancellation is not always instantaneous in terms of account access, so understanding the timeline helps you avoid confusion.

Your access window after cancellation

When you cancel Shaw Academy, you typically retain access to your courses and materials until the end of your current billing period. For example, if you cancel on January 15th but your monthly billing cycle renews on January 29th, you can use Shaw Academy until January 29th at 11:59 PM, then your login will no longer work. Your confirmation email will state this "access ends on" date clearly. Mark this date in your calendar so you are not surprised when you lose access.

Your account status after cancellation

Your account itself does not disappear. You can log in and view your course progress, downloaded materials, and completion certificates for a period after cancellation (typically 30 to 90 days, depending on their policy). If you later decide to rejoin Shaw Academy, you can reactivate your subscription, and your progress may still be available. However, if you want your account fully deleted, you must request that separately from cancellation; this is a different process that involves emailing their data privacy contact.

Can you get a refund after cancellation

Refund eligibility depends on when you cancel relative to when you were charged and whether Shaw Academy's terms permit refunds for the cancellation period.

Refund rules under shaw academy's policy

Shaw Academy's publicly stated policy generally does not offer refunds if you cancel after your trial period has expired and you have already been charged for the monthly subscription. However, if you cancel during the four-week trial (before any charge hits your card), no refund is necessary because no payment occurred. This is where cancellation timing is critical. Stopee has helped thousands of consumers recover unwanted charges by understanding this distinction and acting before the billing date.

How to request a refund if you were wrongly charged

If you were charged after cancelling, or if you cancelled during the trial but were billed anyway, follow this process:

1. Log into your Shaw Academy account and verify your subscription status.
   • If it shows "cancelled" or "inactive," you have clear evidence the cancellation went through. Screenshot this.
2. Gather all evidence: your cancellation confirmation email, screenshots, the date you cancelled, and the date you were charged.
   • Organize these documents in chronological order in a folder (digital or physical).
3. Email Shaw Academy's support team (you can reply to any of their previous emails or use their contact form) and explain:
   • "I cancelled my Shaw Academy membership on [date]. My cancellation was confirmed by [email/screenshot]. However, I was charged on [date]. Please refund this charge of [amount] to my [payment method]. My cancellation confirmation reference number is [if available]."
4. Request a written response confirming receipt of your refund request and an estimated timeline for the refund.
   • Give them 10 business days to respond and process the refund.
5. If Shaw Academy does not refund you within 14 days, contact your bank or credit card issuer and file a formal dispute.
   • Provide them with all your evidence: the cancellation confirmation, the charge date, your account statements, and any correspondence with Shaw Academy. Your bank will investigate and reverse the charge if Shaw Academy cannot prove they honored your cancellation.

Pro tip: When you file a dispute with your bank, Shaw Academy is notified and typically faces a chargeback fee (usually $15 to $25). This encourages them to process legitimate refund requests without requiring a formal dispute. Many consumers find that a calm, documented refund email resolves the issue faster than escalating to their bank, but your bank is always your backup option.

Common cancellation mistakes to avoid

Cancelling Shaw Academy feels straightforward, but small oversights often lead to missed refunds and continued charges-and that frustration is entirely preventable.

Mistake one: assuming your trial is longer than it is

The four-week trial window is not always exactly 28 days. Depending on when Shaw Academy's system processes signups, your trial might end on different calendar dates. Never assume "I signed up on the 1st, so I have until the 29th." Instead, log into your account immediately after signing up and check the "Billing" or "Subscription" section to see your exact trial end date. Write this date on your calendar and set a phone reminder for three days before. This single step prevents most late-cancellation charges.

Mistake two: cancelling but not waiting for written confirmation

You click "Cancel," the screen says "Your cancellation is processing," and you feel relieved. Two weeks later, Shaw Academy charges you anyway, and you realize you never received a confirmation email. This happens because the cancellation is not finalized in their system until they send you official confirmation. Always wait for that confirmation email before moving on. If it does not arrive within 24 hours, log back in and check your account status or call support. Stopee recommends treating the absence of a confirmation email as a sign that the cancellation did not fully process.

Mistake three: confusing trial cancellation with mid-term cancellation

Many users believe that cancelling during the trial means Shaw Academy owes them a refund of future charges. In reality, if you cancel during the trial before you are charged, there is nothing to refund-you simply avoid the charge. However, if you are charged and then discover Shaw Academy billed you despite your earlier cancellation attempt, that is a different situation and you absolutely have a refund claim. Know which scenario applies to you by checking when you cancelled versus when the charge appeared on your statement.

Mistake four: not saving proof of cancellation

The most common regret Stopee hears is "I cancelled, but I did not save the confirmation." Without proof, your word against Shaw Academy's system. Screenshot every confirmation, save every email, and keep a cancellation summary document that includes the date you cancelled, the method you used (online or phone), who you spoke with (if phone), the confirmation reference number, and the date your access expires. This takes five minutes and could save you hours of dispute resolution.

After cancellation: your post-cancellation checklist

Cancellation is not the end of your responsibility; a few follow-up steps ensure charges do not creep back in.

• Day one: Screenshot your confirmation, save the confirmation email, and note the cancellation date and reference number in a document.
• Day 5: Log back into Shaw Academy and verify your subscription status shows "cancelled" or "inactive." If it still shows active, contact support immediately.
• One day before your access expires: Download any certificates, notes, or materials you want to keep. After your access ends, retrieving them becomes harder.
• Three days after your access expires: Check your bank or credit card statement to confirm that no new charge appeared. If a charge did appear, you have clear evidence it was unauthorized (since you cancelled) and you can dispute it immediately.
• First full billing cycle after cancellation: Keep all evidence (confirmation email, screenshots, dispute documentation) in a safe folder for at least 90 days. After 90 days, Shaw Academy's refund window is usually closed.
• If you want your account deleted: Send a separate email to Shaw Academy's support requesting account deletion under your consumer privacy rights. This is optional but recommended if you do not intend to rejoin.

Common questions about cancelling shaw academy

Can you cancel during the free trial without being charged

Yes. If you cancel during your four-week trial period before any charge occurs, Shaw Academy will not charge you. Your access ends on your trial end date (not immediately), and you will receive a confirmation email. No refund is needed because no payment was taken.

What if you already paid for a month but now want to cancel

You can cancel immediately and retain access until the end of your current billing cycle. Whether Shaw Academy refunds the unused portion of that month depends on their refund policy and how long into the month you are. If you are in the first few days of a monthly subscription, ask Shaw Academy for a pro-rata refund (a partial refund for the unused days). If they refuse and you believe the cancellation is being denied unfairly, file a dispute with your bank. Most banks will force a refund if you can show you made a reasonable cancellation request in writing.

What if shaw academy continues to charge you after you cancelled

First, log into your account and verify the cancellation actually went through. If it shows "active" despite your cancellation attempt, contact support immediately and ask them to confirm cancellation status. If they confirm it is cancelled but charges keep appearing, or if support is unresponsive, file a dispute with your bank or credit card issuer. Provide all your documentation: the cancellation confirmation, the charge dates, your account statements, and any emails with Shaw Academy. Your bank has the authority to reverse these charges and fine Shaw Academy for violating ROSCA rules.

Shaw academy contact information for u.S. customers

If you need to reach Shaw Academy for cancellation, refunds, or account deletion, use the following details.

Mailing address for official notices

For formal correspondence (including refund disputes or appeals), send written letters to:

Shaw Academy Ltd
159 Main Street, Suite 100
Nashua, New Hampshire 03060
United States

Pro tip: Use certified mail or a service that provides a tracking number and delivery confirmation. Keep your receipt and delivery proof in case you need to prove you notified Shaw Academy in writing. This matters if you later file a complaint with the Federal Trade Commission.

Customer support phone number (U.S.)

+1 (516) 858-7410

Call during standard U.S. business hours (typically Monday to Friday, 9:00 AM to 5:00 PM Eastern Time). Have your account email and full name ready.

Online contact methods

You can often reply to any previous emails from Shaw Academy or access a contact form on their website at shawacademy.com. Email is slower than phone support but creates a permanent written record, which is valuable for disputes.

How stopee can help you cancel with confidence

Cancelling a subscription should not be this complicated, and the fact that you are here reading this guide shows how much clarity you need. Stopee (stopee.com) specializes in helping U.S. consumers navigate exactly these situations: unclear cancellation processes, unexpected charges, missing confirmations, and disputes with service providers who make it hard to leave. Our mission is to empower you with the step-by-step knowledge and legal context you need to cancel Shaw Academy-or any subscription-without frustration, confusion, or financial loss.

Stopee has helped thousands of consumers recover wrongful charges, understand their rights under federal laws like ROSCA, and document their cancellations in ways that actually hold companies accountable. Whether you are cancelling during the trial to avoid charges altogether or disputing a charge that appeared despite your cancellation, Stopee provides the actionable guidance and consumer protection resources you need. You are not alone in this, and you have more power than Shaw Academy wants you to believe.

Visit Stopee (stopee.com) today to browse guides for cancelling dozens of other subscriptions, understand your consumer rights, and access templates for formal refund requests and dispute letters. Empower yourself. Cancel confidently. Get your money back.