Manage IQ Test Academy

How to cancel IQ test academy and recover your money

What is IQ test academy

IQ Test Academy is an online cognitive assessment platform that delivers short intelligence tests, personalized score reports, and printable certificates to consumers wanting to measure their mental abilities. You access the service through their website, complete a timed test, and receive an instant score along with interpretive materials and supplementary learning resources.

The company operates internationally and maintains a registered office in the United Kingdom: 24-26 Arcadia Avenue, Finchley, London, N3 2JU. However, the platform actively serves U.S. customers and bills in USD. What makes canceling this service tricky is that many users report signing up for what they believed was a one-time assessment, only to discover recurring monthly charges appearing on their statements weeks later.

How IQ test academy works

When you visit the site, you encounter an attractive landing page promoting a quick cognitive assessment. You pay an initial low fee (often advertised between $0.39 and $0.99) to "see your results." The checkout process is where most problems begin: the terms for recurring billing are frequently buried in small text or appear on a secondary confirmation page that many users skip. You then receive your score report and certificate, but the subscription doesn't end there-monthly charges in the $39.99 to $49.99 range continue unless you actively cancel.

Why cancellation matters

You're reading this because you've likely spotted an unexpected charge on your credit card or bank statement. Stopee recognizes that this exact scenario plays out for thousands of consumers each year with this service. The challenge isn't that IQ Test Academy is necessarily illegal-it's that the path to cancellation is deliberately obscured, customer support responds slowly or not at all, and your initial payment terms are presented in a way that obscures the recurring nature of the charge.

Understanding your consumer rights

The Federal Trade Commission (FTC) enforces the Telemarketing Sales Rule and the Restore Online Shoppers Confidence Act (ROSCA), both of which directly protect you when dealing with recurring billing services like IQ Test Academy. Your rights are significant, and knowing them shifts the balance of power in your favor.

What the FTC requires from companies

Under ROSCA, companies that charge your payment method on a recurring basis must obtain your express written consent before the initial charge. This means they must clearly disclose the material terms-including the amount, frequency, and duration of charges-and you must affirmatively agree to those terms. Many users report that IQ Test Academy failed to meet this standard, burying the recurring charge disclosure or presenting it in a way that doesn't constitute clear consent.

Additionally, the FTC requires companies to provide a simple cancellation mechanism. You should not have to jump through hoops, contact multiple departments, or search for hidden contact forms. The company must make canceling as easy as signing up, and they must honor cancellation requests promptly-typically within one billing cycle.

Your right to a refund

If you can demonstrate that you did not knowingly consent to recurring charges, you have a strong case for a refund under federal law. Stopee advises consumers that the burden of proof lies with the company to show they obtained clear, informed consent. If that documentation is weak or absent, you can demand your money back. Many credit card companies will also reverse charges under their own consumer protection policies if you report the transaction as unauthorized or fraudulent.

How to cancel IQ test academy

Canceling your account requires a direct, documented approach because standard customer service channels often fail to process cancellations reliably. Follow the steps below in sequence, keeping copies of everything you send.

Step-by-step cancellation process

1. Gather your account information
   • Locate your IQ Test Academy username, email address, and the phone number you used to sign up.
   • Find the transaction confirmation email or billing statement showing your charge amount and date.
   • Note the exact amount you've been charged and the date of the first and most recent charges.
2. Attempt cancellation through the website (optional but documented)
   • Log into your IQ Test Academy account if you can access it.
   • Look for an account settings, billing, or subscription management page.
   • If you find a cancellation option, click it and screenshot or photograph the confirmation.
   • If no cancellation option exists, this strengthens your case that the company failed to provide easy cancellation.
3. Send a formal written cancellation notice
   • Compose a clear, concise letter or email that includes: your full name, your account username or email address, the phone number associated with your account, the exact date you signed up, the service purchased, and the total amount charged to date.
   • State clearly: "I hereby request immediate cancellation of my IQ Test Academy account effective immediately. I request no further charges to my payment method. I did not provide express written consent to recurring billing and request a full refund of all charges."
   • Deadline: Add this sentence: "If I do not receive written confirmation of cancellation and a refund within 14 days, I will dispute this charge with my credit card company and report you to the FTC."
4. Send cancellation through multiple channels
   • Email your cancellation letter to the primary support email address listed on the IQ Test Academy website.
   • If you have a customer service contact form, submit your cancellation request there as well.
   • Send a second copy by registered or certified mail to the company's registered office address: 24-26 Arcadia Avenue, Finchley, London, N3 2JU, United Kingdom. Warning: Sending by registered mail is slower but creates a paper trail the company cannot deny receiving.
   • Keep the postal tracking number or registered mail receipt as evidence of delivery.
5. Document all communications
   • Save all confirmation emails you receive from the company.
   • If you receive no response within 5 business days, send a follow-up email referencing your initial cancellation request and including your original message in the thread.
   • Keep screenshots of your account settings page, billing statements, and transaction confirmations.
6. Monitor your payment method
   • Check your credit card or bank account for any additional charges within 30 days.
   • If charges continue, proceed immediately to the refund and dispute process outlined below.
   • Pro tip: Set a calendar reminder for day 30 to check your statements. Many users miss a recurring charge because they don't actively monitor their accounts.

Requesting a refund for unauthorized charges

If IQ Test Academy continues billing after your cancellation request or if you believe the initial charge was not properly authorized, you have multiple powerful options to recover your money. Stopee has guided thousands of consumers through this exact process and knows which channels work fastest.

Contact your credit card company or bank

This is often the fastest path to a refund. Call the customer service number on the back of your credit card or visit your bank's online portal. Report the transaction to IQ Test Academy as either "unauthorized" or "services not rendered as agreed." Use these exact phrases: "I did not provide express written consent to recurring billing" and "The company is in violation of the Restore Online Shoppers Confidence Act." Most credit card companies will immediately reverse the charge and initiate a formal dispute investigation. You typically have up to 60 days from the charge date to dispute the transaction, though this varies by card issuer.

File a complaint with the FTC

Visit reportfraud.ftc.gov and file a detailed complaint about IQ Test Academy. Include your name, email, the amount charged, the date of charges, the company's contact information, and a description of what happened. The FTC does not directly refund your money, but these complaints are tracked and investigated. If the FTC receives a pattern of similar complaints, they can take enforcement action against the company-which often results in refunds being issued to affected consumers. Additionally, filing an FTC complaint demonstrates official documentation of the company's practices, which strengthens your position if you pursue a chargeback or small claims court action.

Report to your state's attorney general

Most states have a consumer protection office within the attorney general's department. Visit your state's AG website and file a complaint about IQ Test Academy's billing practices. Many state attorneys general maintain active investigations into recurring billing scams and can compel refunds on behalf of consumers.

Understanding pricing and billing traps

Before you cancel, it's worth understanding exactly what you were charged and why-this knowledge helps you argue for a refund and prevents similar mistakes in the future. Stopee breaks down the observed pricing structure and the common deception tactics used.

How the deception works

The typical customer journey looks like this: You see an ad promising an "IQ test for just $0.99." You click, complete the test in minutes, and feel satisfied with your purchase. Three to seven days later, a $39.99 charge appears on your statement. When you investigate, you find a checkbox or link mentioning "subscription" buried several clicks deep in the checkout flow. The company argues you agreed to it; you argue you never intended to sign up for recurring billing. Stopee recommends that you document this discrepancy because it's the core of your refund case.

Common mistakes when canceling

Canceling with companies like IQ Test Academy is emotionally frustrating-you feel deceived, and the company's lack of responsiveness amplifies that frustration. Many consumers make understandable mistakes that delay or prevent their refunds. Here's how to avoid them.

Mistake one: relying only on email support

Emails to customer service addresses at IQ Test Academy frequently go unanswered or are ignored. If you email and receive no response within 5 business days, do not wait longer hoping they'll reply. Immediately escalate to your credit card company and the FTC. Do not assume silence means approval of your cancellation.

Mistake two: failing to document your request

Always send your cancellation in writing (email, registered mail, or contact form submission with a screenshot). Phone calls leave no trace, and the company can claim they never received your request. Screenshots and email delivery receipts are your evidence in a dispute.

Mistake three: not following up on additional charges

After you cancel, companies sometimes continue billing for one or two more cycles before stopping. This is either incompetence or deliberate. Monitor your statements closely for the next 60 days. If you spot another charge, immediately file a chargeback with your bank-don't wait or give them another chance to respond.

Mistake four: ignoring small refund amounts

Some consumers are charged $39.99 or $49.99 and think it's too small to pursue. It's not. That's your money, and the company is deliberately betting you'll give up. Stopee encourages you to fight for every dollar, no matter how small, because doing so sends a signal to the company and to credit card networks that unauthorized billing has real consequences.

What to do after cancellation

Once you've submitted your cancellation request and initiated a refund dispute, the waiting period can feel uncertain. Here's what to expect and how to protect yourself during the next 30 to 90 days.

Monitor for additional charges

Check your credit card or bank statement at least twice a week for the next two months. IQ Test Academy should stop charging you within one billing cycle of receiving your cancellation notice. If you see another charge, that's evidence the company ignored your request. Screenshot the charge, note the date, and immediately report it to your credit card company as a second unauthorized transaction.

Follow up on your refund timeline

Credit card chargebacks typically take 7 to 14 days for an initial provisional credit and 30 to 90 days for a final determination. If you filed an FTC complaint, expect no direct response, but your complaint contributes to a larger investigation. If you sent a registered letter, wait for a response within 14 to 21 days. If you receive none, that's additional evidence the company is operating in bad faith.

Keep all evidence organized

Maintain a folder (digital or physical) containing: your initial cancellation letter, confirmation emails from the company (if any), screenshots of billing statements, bank or credit card statements showing the charges, confirmation of your FTC complaint, and any communication with your bank or credit card company. This file is your insurance policy if the dispute escalates to small claims court or a formal investigation.

Comparing IQ test academy to legitimate alternatives

If you wanted to take a legitimate cognitive assessment, you have better options that are transparent about pricing and cancellation. Understanding these alternatives reinforces why Stopee recommends walking away from IQ Test Academy entirely.

Your final checklist before disputing charges

Before you contact your bank or file a chargeback, make sure you've completed this checklist. It ensures you're in the strongest possible position to win your refund.

1. Screenshot your IQ Test Academy account page showing the charges (if accessible).
2. Gather your original order confirmation or transaction receipt.
3. Write down the exact dates of all charges and the amounts.
4. Note whether you received a clear disclosure of recurring billing at checkout.
5. Send your written cancellation request via email and registered mail.
6. Wait 5 business days for a response; if none arrives, proceed with your bank dispute.
7. Have your cancellation letter, billing statements, and screenshots ready when you call your bank.
8. Be prepared to state clearly: "I did not authorize recurring charges and the company failed to obtain my express written consent per the Restore Online Shoppers Confidence Act."

Contacting IQ test academy to cancel

Here is the company's registered address, which you must use for formal cancellation notices. Stopee recommends sending your cancellation request to this address by registered or certified mail because email often goes ignored.

IQ Test Academy registered office:
24-26 Arcadia Avenue
Finchley
London, N3 2JU
United Kingdom

Additionally, if the company maintains a support email address on its website, send your cancellation request there as well and keep the confirmation receipt.

Taking action with stopee

IQ Test Academy's billing practices rely on consumer confusion and inaction. The company banks on you not knowing your rights or being too frustrated to fight back. But you have powerful legal protections under federal law, and you have multiple channels to recover your money.

Start by sending your formal cancellation notice today-either by email or registered mail to the address above. Contact your credit card company within the next few days if charges have continued post-cancellation. File an FTC complaint to add your voice to a growing record of complaints against this service. Stopee has helped thousands of consumers cancel unwarranted subscriptions, recover refunds, and protect their payment methods going forward. Your situation is winnable, and the steps outlined here work. Take action now, document everything, and trust the process.