Manage My IQ

How to cancel my IQ and stop unexpected charges

What is my IQ and why cancellation matters

My IQ is an online intelligence testing platform that offers at-home IQ assessments, cognitive reports, personality evaluations, and skill development courses. The service operates on a subscription model, which means that after you take an initial test, you may be enrolled in recurring billing automatically. Understanding what you signed up for and how to cancel before unexpected charges appear is essential to protecting your wallet.

If you have already experienced surprise charges or you want to prevent them altogether, you are in the right place. At Stopee, we help thousands of consumers navigate confusing cancellation processes every month, and My IQ cancellations are among the most common requests we see. Our goal is to walk you through the exact steps you need to stop charges and reclaim control over your subscription.

Why consumers cancel my IQ

The vast majority of cancellation requests for My IQ stem from one core issue: unexpected recurring charges. You may have paid a small introductory fee of $0.50 to $1.00 to take the initial IQ test, only to discover a charge of $14.99 to $29.99 appearing on your credit card statement days or weeks later. This pattern is not accidental; it reflects how the service structures its trial and subscription model at checkout.

Beyond surprise billing, other users cancel because they completed the test and received their results, making ongoing access unnecessary. Some discover that the premium features and courses do not justify the recurring cost. Others cancel after experiencing slow customer support responses or difficulty accessing their promised features. Regardless of your reason, Stopee believes you deserve a straightforward cancellation process and clarity on what you are owed.

The subscription plans and pricing

My IQ offers two main subscription tiers. Each plan auto-renews unless you cancel before the billing period ends. Here is what you should know:

The key problem: you may have intended to pay only for the test, but the checkout process enrolled you in one of the recurring plans automatically. This is why cancellation becomes urgent. The sooner you cancel, the sooner you stop new charges and preserve any refund eligibility.

Your consumer rights under federal law

Before you cancel, you should understand that you have legal protections. The Federal Trade Commission enforces the Negative Option Rule, which requires companies to obtain your clear, affirmative consent before charging you for a recurring subscription and to provide a simple, easy mechanism to cancel.

What the negative option rule requires

Under federal law, My IQ must clearly disclose all material terms before your purchase, including the subscription cost, frequency, and cancellation process. The company must obtain your informed, written consent to enroll you in any recurring billing. If the company failed to disclose these terms clearly at checkout, or if you did not knowingly agree to recurring charges, you have grounds to dispute those charges and demand a refund.

Additionally, the company must provide you with a simple mechanism to cancel. A simple mechanism means you should be able to cancel online, by phone, or by mail using a process that is just as easy as the one you used to sign up. If My IQ makes cancellation deliberately difficult, slow, or hidden, that is a violation of your rights under federal law.

How to escalate if my IQ does not cooperate

If My IQ refuses to cancel your subscription or refund disputed charges after you have made a good-faith cancellation request, you have escalation options. First, contact your credit card company or bank directly and file a dispute or chargeback for unauthorized or deceptive charges. Your financial institution can reverse the charges and investigate the merchant.

Second, report the company to the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates complaints of deceptive billing practices and can take enforcement action against businesses that violate consumer protection laws. Third, file a complaint with your state attorney general's office, which has authority to investigate and sue for consumer protection violations. Stopee recommends keeping records of all your cancellation requests and correspondence with My IQ to strengthen any complaint you file.

How to cancel my IQ step by step

My IQ provides multiple cancellation methods. We recommend starting with the online portal, which is fastest, but we also explain alternative methods in case the primary route does not work for you.

Method 1: cancel via the online account portal

The online cancellation portal is the most direct path to stopping your subscription immediately. Follow these steps exactly:

1. Visit the My IQ website and log into your account using your email and password.
   • If you forget your password, use the password reset link on the login screen.
   • Do not create a new account; use the same email address you signed up with.
2. Look for your account settings, billing, or subscription section. This is usually located in a menu labeled "Account," "Settings," or "Billing."
   • Check the top navigation bar and any dropdown menus.
   • If you cannot find it, try clicking your profile icon or username in the top right corner.
3. Locate the option to view or manage your active subscription or billing plan.
   • You should see your current plan name, renewal date, and billing amount.
   • Look for a button or link labeled "Cancel," "Cancel subscription," or "Manage subscription."
4. Click the cancellation button and follow any prompts.
   • My IQ may ask why you are canceling; you can skip this or provide honest feedback.
   • The company may offer a discount to keep you subscribed; decline if you want to cancel.
5. Confirm your cancellation by clicking a final confirmation button.
   • Wait for a confirmation message on screen and note the date.
   • Check your email immediately for a cancellation confirmation message.
6. Save or screenshot your confirmation email as proof of cancellation.
   • You will need this if billing disputes arise later.
   • Do not assume you are canceled until you receive written confirmation.

Pro tip: Log back into your My IQ account the next day and verify that your subscription status now shows as "canceled" or "inactive." This extra step takes 30 seconds and prevents the mistake of assuming you are canceled when you are not.

Method 2: cancel by mail

If the online portal does not work or you prefer written documentation, you can cancel by mail. This method is slower but creates a paper trail that protects you legally.

1. Write a clear cancellation letter that includes:
   • Your full name as it appears on your account
   • Your email address associated with the account
   • Your billing/account number (if available)
   • A clear statement: "I request immediate cancellation of my My IQ subscription, effective immediately. Please confirm cancellation and cease all billing."
   • The date you are sending the letter
   • Your signature
2. Send your letter via certified mail with return receipt to the registered address:
   • My IQ, 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States
   • Use certified mail so you receive proof of delivery.
   • Keep the return receipt as evidence of your cancellation request.
3. Allow 5 to 10 business days for My IQ to process your cancellation request.
   • Monitor your bank or credit card statement to ensure no new charges appear.
   • If a new charge appears after your cancellation letter was delivered, note the date and file a dispute with your bank.
4. Follow up with your bank if charges continue.
   • Provide your bank with a copy of your certified mail receipt and cancellation letter as proof.

Warning: Mailing takes longer than the online method. If you use the mail-in option, send it immediately to prevent additional unwanted charges during the processing period. Stopee recommends trying the online method first unless you have already attempted it without success.

What happens after you cancel

We know waiting for confirmation is stressful, but understanding what comes next helps you stay in control. Here is the real timeline:

Your access after cancellation

After you submit your cancellation request, My IQ will allow you to use your account and access your test results, cognitive reports, and completed courses through the end of your current billing period. For example, if you are on a monthly plan and your next renewal date is January 15, you can keep using the service until January 14. On January 15, your account will lock and you will lose access to premium features.

This is important: you are not entitled to a refund simply because you cancel before your billing period ends. You have paid for access through that date, and you keep it. However, if you cancel before your trial period ends, you should be eligible for a full refund of any charges.

Checking your cancellation status

Log into your My IQ account every few days after cancellation to verify that your subscription status shows as "canceled" or "inactive." If the status still shows "active" or "renewal pending" after 3 to 5 business days, contact My IQ customer support immediately to escalate. Do not assume the cancellation went through if you do not see a clear change in your account status.

Monitor your bank or credit card statement for new charges. If My IQ charges you again after your cancellation date, that is a violation of your cancellation request and grounds for a dispute with your bank or credit card company.

Refunds and disputing charges

Refund eligibility depends on when you cancel relative to your trial period and the terms My IQ discloses. Here is what you need to know:

When you are entitled to a refund

You are most likely entitled to a full refund if all of the following are true: you canceled within your trial period (typically 7 days); the company did not clearly disclose that you were being enrolled in recurring billing; you did not knowingly consent to the subscription; or the company failed to provide a simple cancellation mechanism as required by law. Under federal law, a deceptive or unexplained recurring charge is refundable, regardless of whether you technically used the service.

You are less likely to receive a refund if you cancel after your trial period ends and after your first full charge, unless you can demonstrate that the charge was unauthorized or that the company violated your privacy or security.

How to request a refund from my IQ

Contact My IQ customer support directly and explain that you are requesting a refund due to unexpected charges or enrollment in recurring billing without clear consent. Be specific about the dates and amounts of the charges. Keep your request polite but firm. Give My IQ 10 business days to respond. If they deny your request without justification, move to the next step.

Disputing charges with your bank

If My IQ refuses to refund you, contact your credit card company or bank and file a dispute for the unauthorized or deceptive charge. Provide your bank with the following evidence: screenshots of your My IQ account showing the subscription; copies of your cancellation confirmation email; records of your customer service communications with My IQ; and copies of your bank statements showing the disputed charges.

Your bank will investigate and, in most cases, reverse the charge to your account while the dispute is pending. This process takes 30 to 60 days, but it protects your money while the investigation proceeds. Stopee recommends filing a bank dispute as soon as you realize My IQ has charged you improperly; do not wait for the company to respond.

Common mistakes to avoid

Cancellations go wrong for predictable reasons. We want you to avoid these pitfalls so your cancellation sticks the first time.

Mistake 1: assuming you are canceled without proof

Many consumers receive a verbal assurance from My IQ customer support that their subscription is canceled, then discover days later that they were charged again. Never rely on a verbal promise or an email from a support representative that lacks official documentation. Always log into your account and verify that your subscription status shows as "canceled." This single step eliminates 90% of cancellation failures.

Mistake 2: canceling your payment method instead of the subscription

Deleting your credit card from My IQ or asking your bank to block the merchant is not the same as canceling your subscription. If you delete your payment method without canceling your subscription, My IQ will keep your account active and may pursue collection actions, flag you with debt collectors, or cause other problems. Always cancel the subscription directly first; then, if needed, handle your payment method separately.

Mistake 3: not saving proof of your cancellation request

If a dispute arises, you will need proof that you actually submitted a cancellation request. Save your confirmation email, screenshot your account status showing "canceled," and keep a record of the date and time you canceled. Without this evidence, it becomes your word against the company's, and your bank may have difficulty reversing charges.

Mistake 4: waiting too long to escalate

If My IQ charges you after your cancellation date, do not wait weeks or months to dispute the charge. File a bank dispute within 60 days of the unauthorized charge. After that window closes, your bank may refuse to investigate. Take action immediately once you notice an erroneous charge.

Cancellation checklist

Use this checklist to ensure you have completed every step and protected yourself:

Customer reviews and real-world experiences

Consumer feedback about My IQ cancellations reveals consistent patterns that you should prepare for. Stopee has reviewed hundreds of user reports across Trustpilot, the Better Business Bureau, consumer forums, and social media, and here is what we found:

Common complaint themes

The most frequent complaint is that users were charged for a recurring subscription they never knowingly agreed to. Typical reports describe a $0.50 to $1.00 test fee followed by a surprise charge of $14.99 to $29.99 days later. Many consumers report that the subscription language at checkout was unclear or easy to miss, and they only noticed the charge when reviewing their bank statement.

The second most common complaint involves difficulty canceling. Users report that the cancellation process was hard to locate on the website, that support responses were delayed or unhelpful, or that cancellation requests were ignored entirely. Several reviews mention that the company asked for sensitive card information or personal details before processing cancellation, which raised security concerns.

A smaller but significant group of users report that they successfully canceled their subscription, only to be charged again after their billing period supposedly ended. These users had to escalate to their bank or file formal disputes to recover their money.

Positive outcomes reported

Users who persisted with their cancellation requests or escalated to their bank generally achieved resolution. Those who saved their confirmation emails and contacted customer support with specific dates and amounts were more likely to receive refunds quickly. Several users reported that once they filed a chargeback with their bank, My IQ immediately processed a refund to avoid further disputes.

The most successful cancellations came from users who logged into their account immediately after signing up and canceled before their first renewal date. These users avoided large recurring charges and kept their financial exposure minimal.

Why you should act now with stopee's support

Delaying cancellation costs you money. If you are on the bi-weekly plan and you wait even 14 days to cancel, you will be charged again. If you are on the monthly plan, waiting a full month before canceling means you pay the full amount twice. Stopee has helped thousands of consumers cancel similar services and recover overcharges, and we have learned that speed is essential.

The longer your subscription remains active, the more charges you will incur and the harder it becomes to dispute them later. Banks will investigate and reverse fraudulent charges more easily if you act within days of discovering them, not weeks or months. Additionally, each day your subscription remains active, My IQ gains leverage in any future dispute, because they can claim you continued using the service.

Use the step-by-step instructions above to cancel today. Save every confirmation you receive. Monitor your statement for the next 30 days. If My IQ charges you again after cancellation, file a bank dispute immediately with your saved proof. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money, and we are confident these steps will work for you too.

Contact information and mailing address

If you choose to cancel by mail or need to escalate your complaint, use the following address:

My IQ
2093 Philadelphia Pike #3129
Claymont, DE 19703
United States

Send all cancellation letters via certified mail with return receipt requested. Keep the return receipt as proof that your cancellation request was delivered. If My IQ does not respond within 10 business days or if additional charges appear after your cancellation request was delivered, contact your bank or file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.

You deserve clarity, control, and a simple cancellation process. Stopee believes that companies should make it as easy to cancel as it is to sign up, and we are here to help you assert your rights. If you have cancelled My IQ successfully or you have encountered obstacles, share your experience to help other consumers navigate this process confidently.