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How to cancel new masters academy and recover your money: the complete guide for philippine subscribers

Understanding new masters academy and why you might want to cancel

New Masters Academy is an online art education platform that charges a recurring monthly subscription for access to video lessons, live classes, mentorship, and reference materials. If you are a subscriber in the Philippines, you are likely paying between ₱2,450 and ₱11,000 per month depending on your plan tier. The problem is not the quality of instruction, but the unclear cancellation process that leaves many subscribers confused about how to stop charges and whether they can recover unused fees.

Stopping a subscription should be straightforward. At Stopee, we know that it rarely is. This guide walks you through every step to cancel your New Masters Academy membership, protect your rights under Philippine consumer law, and claim a refund if you are entitled to one.

What new masters academy offers

New Masters Academy sells three main subscription tiers. The Library Plan at ₱2,450 per month gives you access to over 2,500 hours of on-demand art courses. The Library+ Plan at ₱3,950 per month adds recorded live classes and premium reference materials. The Live Plan at ₱11,000 per month includes group coaching sessions and one-on-one mentorship from instructors.

You are essentially renting access to a learning library each month, not buying individual courses. Once you cancel, your access to lessons, live sessions, and mentorship typically ends at the conclusion of your current billing cycle. However, the service does not clearly publish what happens to your notes, submissions, or coursework after you lose access.

Why subscribers in the philippines face cancellation delays

New Masters Academy publishes its cancellation policy on scattered pages rather than in one transparent terms document. The support team is based in the US at support@newmastersacademy.com and +1 (714) 202-6408, which means responding to cancellation requests during Philippine business hours can take 24 to 48 hours or longer. The company does not publish its exact support hours, making email your most reliable contact method.

Additionally, the pricing you see on the website is in US dollars. When you pay from a Philippine bank account, credit card, or digital wallet like GCash or Maya, your bank applies its own exchange rate conversion. This means your actual charge may be slightly higher than the published peso equivalent, and tracking the exact amount becomes harder when exchange rates shift.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a subscriber and gives you legal leverage if New Masters Academy refuses to cancel or continues charging after you ask them to stop.

What the consumer act guarantees you

Under the Consumer Act, you have the right to cancel a subscription service without penalty or hidden fees, provided you follow the company's stated cancellation process. You also have the right to receive clear, truthful information about billing dates, renewal terms, and cancellation procedures before you are charged. If New Masters Academy fails to provide this transparency, or if they charge you after you submit a valid cancellation request, you can file a complaint with the Department of Trade and Industry (DTI).

The law also requires that any recurring charge must be explicitly authorized in writing by you. If you can prove that you requested cancellation and the company charged you anyway, you have grounds for a chargeback through your bank or credit card issuer, and you can escalate to the DTI or the Philippine National Bureau of Investigation's Anti-Fraud Division.

How to use your rights if the company refuses to cancel

First, submit your cancellation request in writing by email to support@newmastersacademy.com. Save the email confirmation and timestamp. If New Masters Academy does not respond within 5 business days, or if they deny your cancellation request, file a complaint with the DTI. The DTI's consumer protection team can order the company to process your cancellation and refund disputed charges. You can also contact the National Telecommunications Commission if the issue involves unauthorized billing.

Do not assume that silence means acceptance. Follow up with a second email after 7 days if you do not receive a response. Document everything. At Stopee, we have seen cases where subscribers had to escalate to the DTI before New Masters Academy actually honored their cancellation, which is why proof of your request is critical.

How to cancel new masters academy step by step

You have two main pathways to cancel: through your online account dashboard or by contacting support directly. We recommend attempting the account method first, then escalating to email if that fails.

Cancel through your new masters academy account dashboard

This is the fastest route if the cancellation button is available in your account settings.

1. Visit newmastersacademy.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot Password" and reset it before proceeding.
2. Click on your profile icon or "My Account" in the top navigation menu.
   • Look for sections labeled "Subscription", "Billing", "Plans", or "Membership".
3. Find your active subscription and click "Manage", "Edit", or "View Details".
   • You should see your current plan tier, your next billing date, and the amount of your last charge.
4. Look for a button or link labeled "Cancel Plan", "Cancel Subscription", or "End Membership".
   • Warning: Some platforms hide this button behind a confirmation screen or require you to click "Change Plan" first.
5. Click the cancel option and confirm when prompted.
   • The system may ask you why you are canceling. You do not have to provide a reason, but entering one can help the company improve its service.
6. Wait for a confirmation screen and take a screenshot showing your cancellation request was submitted.
   • Screenshot the date, time, and any confirmation number or reference ID that appears.
7. Check your email within 2 hours for a confirmation message from New Masters Academy.
   • Pro tip: If you do not receive an email within 2 hours, check your spam or promotions folder, then contact support to verify the cancellation was processed.

Cancel by contacting new masters academy support

If you cannot find a cancel button in your account, or if the dashboard cancellation fails, reach out to support directly. This method creates a paper trail and is often faster than waiting for a response.

1. Open your email client and compose a new message to support@newmastersacademy.com.
   • Use your account email address (the one linked to your New Masters Academy subscription).
2. Write a clear, direct subject line: "Request to cancel my New Masters Academy subscription - [Your Account Email]".
   • Avoid vague subjects like "Help" or "Question". Clarity speeds up processing.
3. In the body of the email, include:
   • Your full name as it appears in your account.
   • Your account email address.
   • Your current plan tier (Library, Library+, or Live).
   • Your next billing date.
   • A clear statement: "I request cancellation of my subscription effective immediately." or "Please cancel my subscription at the end of my current billing cycle."
   • Your phone number (optional, but helps support reach you faster).
4. Attach a screenshot of your account's subscription page showing your active plan and next billing date.
   • This proof prevents the company from claiming they never received your request.
5. Send the email and immediately save a copy in a dedicated folder on your device.
   • Also note the exact date and time you sent the request.
6. Wait for a response within 5 business days.
   • Support typically replies within 24 to 48 hours during US business hours, which may be evening or late night in the Philippines.
7. If you do not hear back within 5 business days, send a follow-up email with the subject "Follow-up: Cancellation request from [Date]".
   • Include your original request in the body and ask for confirmation of receipt and status.

What happens immediately after you cancel

New Masters Academy should send you a confirmation email that clearly states the cancellation date. This email is your proof. Read it carefully and check for three things: your cancellation effective date, your refund status (if applicable), and the date your access will end.

Cancellations processed mid-billing cycle typically take effect at the end of your paid period. For example, if your billing cycle runs from the 15th of one month to the 14th of the next, and you cancel on the 20th, your access should remain active until the 14th, and you should not be charged on the 15th. However, the confirmation email should spell this out exactly.

Pro tip: Mark your calendar for the day after your final billing date. Log into your account to confirm that your access has been suspended and that no new charge appears on your account dashboard. If a charge does appear, you have evidence that the company failed to honor your cancellation.

Understanding new masters academy's pricing and billing

Your cost depends on which plan you choose, and currency conversion can add complexity if you are paying from a Philippine account.

These peso amounts are approximate and based on typical exchange rates. Your actual charge may be slightly higher or lower depending on your bank's conversion rate on the day your payment processes. Some Philippine banks add a currency markup of 1 to 2 percent, which means you could be charged ₱50 to ₱220 more than the listed equivalent.

All plans renew automatically on your billing date unless you cancel. You will not receive a reminder notification, so it is your responsibility to cancel before your next billing date if you do not want to be charged again.

Refunds: what you can recover and how

New Masters Academy does not publish a blanket refund policy on its website, which means your refund eligibility depends on when and how you cancel, and whether you can prove a billing error or unauthorized charge.

When you are entitled to a refund

You have a strong refund claim if any of these apply:

• You cancel within 14 days of your first charge (trial period protection under Philippine consumer practice).
• You request cancellation but the company charges you again after your request is received.
• You were charged without authorization or your payment method was declined but a charge still appears.
• The service was not delivered as advertised (for example, live classes were canceled for extended periods without notice).
• You discover a billing error (you were charged twice in one cycle, or charged the wrong tier amount).

In any of these cases, contact support immediately with evidence and request a refund. Frame your request as a correction rather than a favor: "I was charged on [date] but my subscription was canceled on [date]. I request a refund for the unauthorized charge." This language acknowledges your consumer right, not a company goodwill gesture.

How to request a refund

Send a detailed refund request email to support@newmastersacademy.com with the subject "Refund request for unauthorized charge - [Your email]". Include your account email, the date of the disputed charge, the amount, and a clear explanation of why you believe it was unauthorized or erroneous. Attach screenshots of your account showing the charge and any related transaction.

Support typically responds within 5 to 7 business days. If they deny your refund request without a clear explanation, or if they do not respond after 10 business days, escalate by filing a complaint with the DTI. You can also initiate a chargeback through your bank or credit card issuer if the company refuses to refund you after 14 days from your request.

Pro tip: Do not wait months to request a refund. The sooner you request it, the more leverage you have with your bank or the DTI. Refund requests older than 60 days are harder to dispute.

Common mistakes that delay or block your cancellation

Canceling a subscription feels simple until something goes wrong. Most delays happen because subscribers skip a single step or overlook a deadline.

Mistake 1: not confirming the cancellation in writing

You click "Cancel" in your account dashboard and assume you are done. You are not. If the company cannot show a confirmation email or record of your request, they can claim you never asked to cancel and continue charging you. Always wait for and save the confirmation email. If you do not receive one within 2 hours, contact support to verify.

Mistake 2: canceling too close to your billing date

Many subscribers cancel on the same day their billing cycle renews. If your billing date is the 15th and you cancel on the 15th, the company may have already charged you for the next month before your cancellation request is processed. Always cancel at least 3 to 5 days before your billing date to ensure your request is reviewed and processed in time.

Mistake 3: assuming no charge means successful cancellation

You do not see a charge in your account dashboard and think you are safe. Then a charge appears 2 weeks later. Log into your account after your final billing date and verify that your subscription status shows "Canceled" or "Inactive", not "Active" or "Pending Renewal". Do not rely on the absence of a charge alone.

Mistake 4: not saving proof of your request

If you cancel by email, do not delete the exchange with support. Save the email and any attachments in a folder labeled "New Masters Academy Cancellation" on your device and back it up to cloud storage. If you need to file a DTI complaint or dispute the charge with your bank, you will need this proof.

Mistake 5: canceling through the wrong email or account

You send your cancellation request to an old support email, or you use a different email address than the one linked to your account. Support then has no way to verify which subscription you are referring to. Always use the official support email listed on the company website and sign your request with the email address tied to your account.

What to do after your subscription ends

The moment your cancellation takes effect is the moment your responsibility begins. Do not assume everything is handled.

Verify your access has been suspended

Log into your New Masters Academy account and confirm that you can no longer access the course library, live sessions, or mentorship features. If you still have access after your billing cycle ends, contact support immediately and ask them to confirm that your access has been removed. Continuing to have access after cancellation does not mean you are grandfathered in, and the company could still charge you by mistake.

Check your bank and credit card statements

For 2 billing cycles after your cancellation date, check your bank or credit card statement to confirm that no new charges from New Masters Academy appear. If a charge does appear, you have grounds for a chargeback. Contact your bank immediately and explain that you canceled the subscription on [date] but were charged again. Provide your cancellation confirmation email as evidence.

Save your coursework and notes

New Masters Academy does not publish a clear data retention policy, which means the company may delete your submissions, notes, and course progress after you cancel. Before your access ends, download or screenshot any coursework you might want to reference later. Many subscribers do not realize this until their access is gone and they have lost months of study notes.

Request a copy of your account data (optional)

If you believe your personal data is still held by New Masters Academy, you can request a data access report under Philippine data privacy principles. Email support@newmastersacademy.com with the subject "Data Access Request - [Your email]" and ask for a copy of all personal data associated with your account. The company should respond within 10 business days.

Contact information and escalation

If New Masters Academy does not respond to your cancellation or refund request within the timelines outlined here, escalate using these official channels.

New masters academy customer support

Philippine consumer protection agencies

If New Masters Academy does not respond within 10 business days, or if they refuse to process your cancellation or refund, file a formal complaint with the Department of Trade and Industry (DTI). You can file online at www.dti.gov.ph/consumer-complaints or visit your nearest DTI regional office in person. Bring copies of your cancellation request, confirmation emails, and any evidence of unauthorized charges.

The DTI Consumer Protection Group has authority to order the company to cancel your subscription, refund your money, and pay damages if they find that New Masters Academy violated the Consumer Act of the Philippines.

Your final checklist before and after cancellation

Use this checklist to make sure you do not miss any critical step.

Why stopee can help you cancel with confidence

Canceling a subscription should not require a guide this long. The fact that it does shows how deliberately opaque New Masters Academy has made its cancellation process. At Stopee, we believe you deserve clarity, speed, and fairness when you decide to end a service.

Stopee has helped thousands of consumers navigate cancellation traps, recover unauthorized charges, and stand up to companies that ignore their cancellation requests. Our platform gives you step-by-step instructions, template emails, and proof-gathering tools so you never have to guess whether your cancellation was processed.

If New Masters Academy refuses to cancel your subscription or continues charging you after you ask them to stop, Stopee connects you with consumer advocates and shows you exactly how to escalate to the DTI or your bank. You are not alone in this process, and you have rights that the company cannot ignore.

Visit Stopee.com today and search for New Masters Academy to access our full cancellation toolkit, including pre-written cancellation emails, chargeback templates, and real feedback from other Filipino subscribers who have already canceled. Stopee is your partner in getting out of unwanted subscriptions fast and getting your money back.