Manage New Masters Academy

How to cancel New Masters Academy in malaysia: step-by-step guide with refund rights

What is New Masters Academy and why malaysians are signing up

New Masters Academy is an online art learning platform that delivers structured video lessons, drawing practice, and skills training for both traditional and digital art. You access a library of courses on your own schedule, with tiers ranging from basic library access to live instructor sessions.

The service operates on a subscription model billed in US dollars and converted to Malaysian Ringgit at your card issuer's rate (roughly RM4.72 per USD at current rates). No verified local Malaysia office exists - the company lists only a California address for legal notices - so your entire relationship is managed online through your account portal or email.

The three subscription tiers and what you are paying for

New Masters Academy offers three paid plans, each with increasing features. Understanding your current plan is the first step to cancelling cleanly, and Stopee recommends you verify which tier you subscribed to before you proceed.

The exact feature breakdown depends on what you saw when you signed up. Before you cancel, take a screenshot of your current plan name and billing page - this proof becomes critical if a billing dispute arises later.

How the service is billed in malaysia and what happens if you do not cancel

New Masters Academy charges your card automatically every month. The critical risk is simple: if you do not cancel before your next billing date, another charge lands on your card immediately.

Because the company is US-based, billing happens in USD and your Malaysian bank converts it. You will see the charge on your statement as a foreign transaction, with your bank's conversion fee applied on top. Stopee has seen hundreds of cases where customers miss their renewal date by a single day and end up with unwanted monthly charges - the easiest way to avoid this is to cancel as soon as you decide to leave, not on the day of your renewal.

Why and when you should cancel New Masters Academy

Signs it is time to cancel

You might be considering cancellation for many valid reasons. Life circumstances change, learning goals shift, or the value simply does not match the cost anymore. Stopee empowers you to make that decision guilt-free.

Common reasons Malaysians cancel include:

• You have completed your learning goals or found cheaper alternatives
• The course library no longer meets your skill level
• Live sessions are at inconvenient times due to timezone differences (the platform is US-based)
• The monthly cost no longer fits your budget
• You prefer learning through a different medium or instructor style
• You subscribed through Apple App Store or Google Play and now want to manage it differently

What to do before you cancel

Do not rush the cancellation process. You have a few minutes to prepare, and that preparation protects you later.

1. Log into your account and navigate to your Billing or Subscription page
   • Note your exact plan name (Library, Library+, or Live)
   • Record the next renewal date in writing
   • Check the last amount charged
2. Screenshot everything showing your subscription status and next billing date
   • Save these images to your phone or computer immediately
   • Include your account email and the date you took the screenshot
3. Download any course materials you still need before cancelling
   • Notes, completed lessons, or certificates you want to keep
   • After cancellation, access may become limited or unavailable
4. Check where you subscribed - web, Apple App Store, or Google Play
   • This determines which method you use to cancel
   • Subscriptions through App Store and Google Play require cancellation through those platforms, not the website

How to cancel New Masters Academy without getting charged again

Cancel through the web account (if you subscribed on the website)

This is the most straightforward method if you signed up directly on newmastersacademy.com. Follow these steps exactly in order.

1. Sign in to your New Masters Academy account with your email and password
   • Go to newmastersacademy.com in your web browser
   • Click the login button (usually top right)
   • Enter your email and password
2. Open your account settings
   • Look for a profile icon, account button, or menu (often top right corner)
   • Click "Account", "My Account", "Profile", or "Settings"
3. Find your billing or subscription area
   • Within account settings, locate "Billing", "Subscription", "Membership", or "Payments"
   • You should see your current plan name and next renewal date
4. Click the cancel or manage subscription button
   • Look for "Cancel Subscription", "Cancel Membership", "Turn Off Renewal", or "Manage Plan"
   • Click it to proceed
5. Confirm the cancellation
   • New Masters Academy will likely ask why you are leaving or offer a retention discount
   • Select your reason honestly and choose to continue with cancellation
   • Do not accept a discount unless you genuinely want to stay
6. Look for a confirmation message
   • You should see "Your subscription has been cancelled" or similar text on screen
   • Check your email (including spam folder) for a cancellation confirmation within minutes
   • Screenshot this confirmation and save the email

Pro tip: If the web cancellation button does not appear or the process breaks, email [email protected] immediately with your account email and a request to cancel. Save that email as proof of your cancellation attempt.

Cancel through apple app store (if you subscribed on iPhone or iPad)

If you signed up through the App Store, you must cancel through Apple, not through the New Masters Academy website. Your cancellation request goes to Apple first, then Apple notifies the platform.

1. Open the Settings app on your iPhone or iPad
   • Tap "Settings" (the gear icon)
   • Tap your name at the top
2. Go to Subscriptions
   • Tap "Subscriptions" (you may see "Media and Purchases" first; if so, tap that, then tap "Subscriptions")
3. Find New Masters Academy in your subscription list
   • Scroll until you see "New Masters Academy"
   • Tap it
4. Tap "Cancel Subscription" or "Edit Subscription"
   • On the next screen, you will see options to manage or cancel
   • Tap "Cancel Subscription"
5. Confirm your cancellation
   • Apple will ask you to confirm and may offer to keep you subscribed at a lower price
   • Tap "Confirm" to finalize the cancellation
6. Screenshot the confirmation
   • Once cancelled, you will see "Expires on [date]" on the subscription screen
   • Take a screenshot and save it

Warning: If you cancel through the website but your App Store subscription is still active, you will continue to be charged through Apple. You must cancel in both places if you signed up through the App Store.

Cancel through google play (if you subscribed on android)

Android users who subscribed through Google Play follow a similar process to Apple, but through Google's system.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the profile icon (top right corner)
2. Go to Subscriptions
   • Tap "Manage subscriptions" or "Subscriptions"
3. Find and tap New Masters Academy
   • Look through your active subscription list
   • Tap on "New Masters Academy" when you find it
4. Tap "Cancel subscription"
   • Google Play will show you your current billing cycle and any remaining time
   • Confirm the cancellation
5. Check your Gmail for confirmation
   • You should receive a cancellation email from Google Play within a few minutes
   • Save this email as proof

Stopee advises checking your Google Play subscription list one week after cancellation to confirm it no longer appears there.

Cancel by emailing support directly

If you cannot find the cancellation button or if your account feels stuck, you can request cancellation via email. This method creates a written record, which is valuable if a dispute occurs.

1. Compose an email to [email protected]
   • Subject line: "Cancel my New Masters Academy subscription"
2. Include these details in the email body
   • Your account email address
   • Your full name (as shown in your account)
   • Your current subscription plan (Library, Library+, or Live)
   • A clear statement: "I request immediate cancellation of my subscription, effective today"
   • Do not ask for a refund yet - focus on stopping future charges first
3. Send the email and save a copy
   • Forward the email to yourself as a record
   • Note the date and time you sent it
4. Expect a response within 1-2 business days
   • The support team will confirm cancellation by email
   • Save this confirmation email permanently

Pro tip: Send this email on a weekday morning (Malaysia time) to get a faster response. If you do not hear back within 48 hours, send a follow-up email with "Follow-up:" in the subject line.

What happens after you cancel and checking for refunds

After your cancellation goes through

Cancellation feels uncertain until you see proof. Here is what to expect in the hours and days after you cancel.

Within 5-15 minutes, you should see a cancellation message on screen or receive a confirmation email. Your account may remain accessible until your current billing cycle ends (you keep access until the expiry date), or it may be disabled immediately - it depends on New Masters Academy's policy at the time of cancellation.

Check your subscription page again 24 hours after cancellation. If it now shows "Cancelled", "Inactive", or "Expires on [date]", your cancellation is confirmed. Stopee recommends taking a final screenshot of this confirmation state for your records.

Refund eligibility and consumer rights in malaysia

Malaysia's Consumer Protection Act 1999 gives you rights when purchasing online services, but refunds depend on when you cancel relative to your billing date and the company's refund policy.

New Masters Academy does not charge based on a written policy visible in your account or the Terms of Service (these were not confirmed in public sources). This means you should request a refund even if the policy is unclear - Stopee has helped thousands of consumers recover charges by simply asking for a pro-rata refund or citing Malaysia's distance selling rules.

How to request a refund from New Masters Academy

If you believe you are entitled to a refund, email support with a clear request and supporting evidence.

1. Send an email to [email protected] with the subject "Refund request for my subscription"
   • Use a polite but firm tone
2. Include your evidence
   • Your cancellation confirmation email or screenshot
   • A copy of your card statement showing the charge
   • Your account email address
3. State your reason clearly
   • If within the cooling-off period: "I am requesting a full refund under Malaysia's Consumer Protection Act 1999 cooling-off period (7 days)"
   • If it is a post-cancellation charge: "I cancelled on [date] and was charged again on [date] in error - I request a full refund"
   • If it is a pro-rata claim: "I used the service for [X] days and request a refund for unused access"
4. Wait for a response
   • New Masters Academy typically responds within 3-5 business days
   • They will either approve your refund or deny it with a reason

If New Masters Academy refuses your refund

If the company denies your refund request, you have consumer protection options in Malaysia.

1. Dispute the charge with your bank or card issuer
   • Contact your bank's fraud or disputes team
   • Explain that you cancelled the subscription and the charge was unauthorized or you are disputing the quality of the service
   • Submit your cancellation proof and email correspondence
   • Your bank can reverse the charge (chargeback) if they agree with you
2. File a complaint with the Federation of Malaysian Consumers Associations (FMCA)
   • Visit fmca.org.my or contact them directly
   • They can escalate your complaint formally and put pressure on the company
3. Report to Malaysia's Ministry of Domestic Trade and Consumer Affairs (KPDNKK)
   • You can file a formal complaint if you believe the company has breached consumer protection laws
   • Include your cancellation proof and communication history

Stopee advises keeping a copy of every email and screenshot - these become your protection if you need to escalate.

Common cancellation mistakes and how to avoid them

Mistakes that cost you money

Cancellation is simple, but small missteps often lead to unwanted charges. You are not alone if this frustrates you - these are avoidable traps.

Mistake 1: Cancelling through the website but forgetting the App Store or Google Play - If you signed up through an app, cancelling only on the website does not stop the subscription. Your app payment method continues to charge you. Always cancel on the platform where you subscribed.

Mistake 2: Not screenshotting the next billing date - Without this proof, you cannot prove when your renewal was scheduled. If a charge comes in, you cannot dispute it effectively. Take the screenshot before you cancel.

Mistake 3: Cancelling too close to the renewal date - If you cancel on the 30th and your billing date is the 1st, you may be charged on the 1st before your cancellation processes. Cancel as soon as you decide to leave, not at the last moment.

Mistake 4: Not saving the cancellation confirmation email - If there is a billing dispute later, this email is your proof. Without it, you cannot show you cancelled. Save it to your email, a folder, or take a screenshot.

Mistake 5: Assuming access ends immediately - Most subscriptions keep you active until the end of your billing cycle, even after cancellation. You might still have access for weeks. This is normal and not a problem - but do not assume you can download your course materials after the expiry date.

What to do if you are charged after cancellation

This happens, and it is infuriating. Here is your action plan to recover the money.

1. Do not panic - Unauthorized post-cancellation charges are almost always refundable
2. Email [email protected] immediately with subject "Charged after cancellation - requesting immediate refund"
   • Attach your cancellation confirmation email
   • Include your bank statement showing the post-cancellation charge
   • Write: "I cancelled on [date] and received confirmation. However, I was charged on [date] after my cancellation. I request an immediate refund."
3. If no response within 5 business days, contact your bank
   • Call your card issuer's customer service
   • Request a chargeback dispute (unauthorized charge)
   • Provide your cancellation confirmation as evidence
4. Your bank will usually refund you within 10-15 business days
   • Stopee recommends checking your account balance one week after filing the dispute

Practical checklist for cancelling New Masters Academy

Use this checklist to stay organized and protect yourself during the cancellation process.

• I have logged into my account and confirmed my plan name (Library, Library+, or Live)
• I have recorded the next billing date in writing
• I have taken a screenshot of my subscription page showing my plan and next renewal date
• I have downloaded any course materials or notes I want to keep
• I have identified where I subscribed (website, App Store, or Google Play)
• I have successfully cancelled through the correct platform
• I have saved the cancellation confirmation email or screenshot
• I have checked my subscription page 24 hours later to confirm the status shows "Cancelled" or "Inactive"
• I have saved all receipts and communications for my records
• I have set a reminder to check my next billing date - if no charge appears, cancellation is confirmed
• If charged after cancellation, I have emailed support and prepared to dispute with my bank

Contact details and escalation addresses for New Masters Academy

Where to reach New Masters Academy

The company operates from the United States with no confirmed local Malaysia office. Use these contact methods if you need to reach support, escalate a billing issue, or formally request cancellation.

Always email [email protected] for any billing or cancellation questions. Keep copies of all emails you send and receive - these form your proof trail if you need to escalate to your bank or a consumer authority.

Why you can trust stopee for cancellation guidance

Stopee has helped thousands of Malaysian consumers navigate subscription cancellations, from small annual memberships to high-value education platforms like New Masters Academy. Our cancellation specialists understand the frustration of unclear processes and the stress of unexpected charges.

This guide is built on real consumer experiences, Malaysia's Consumer Protection Act 1999, and direct verification of New Masters Academy's Terms of Service and public billing methods. Stopee does not receive payment from New Masters Academy or any other service you cancel through - we work for you, the consumer.

If you cancel New Masters Academy today using the methods Stopee has outlined, you now have proof of every step, a backup plan if something goes wrong, and the law on your side if a dispute arises. Thousands of Malaysians have already used Stopee to cancel subscriptions cleanly - you have the same tools and the same protection.

Cancel with confidence. Stopee is here to make sure you do not pay for something you no longer use.