Manage 8 Ball Pool

How to cancel 8 ball pool subscriptions and stop unwanted charges

What you need to know about 8 ball pool subscriptions

8 Ball Pool is a mobile and web-based billiards game published by Miniclip that blends free-to-play matches with in-app purchases and optional premium memberships. The game offers head-to-head competitive play, seasonal pool passes with reward tracks, and recurring subscription options like Pro membership that deliver daily in-game currency, VIP status and exclusive cues. Your charges come through your app store (Apple App Store or Google Play) or directly from Miniclip, and subscriptions auto-renew until you actively cancel them.

The real challenge is that 8 Ball Pool subscriptions operate on auto-renewal cycles. Once you purchase a weekly or monthly membership, the app store or payment processor will charge you again at the end of each billing period unless you cancel before the renewal date. This section walks you through exactly how to stop those charges, what refunds you can claim under Australian Consumer Law, and how to avoid the mistakes that keep you subscribed longer than intended.

Why your 8 ball pool charges keep coming

Your subscription renews automatically because Miniclip's terms state that recurring fees are charged on or before each new billing period and will continue until you formally cancel. You do not need to take any action to renew; the system does it for you. Many Australian players discover unexpected charges weeks or months after thinking they cancelled, which is why Stopee recommends cancelling immediately rather than waiting until your next billing cycle.

The role of your app store in 8 ball pool charges

When you purchase a subscription inside 8 Ball Pool, Apple, Google, or another payment provider processes the charge on your behalf. Miniclip does not directly handle your payment card or billing details; your app store does. This means you must cancel through your app store, not by emailing Miniclip alone. Many players make the mistake of contacting Miniclip support without cancelling their subscription at source, so the charges continue.

Subscription plans and typical pricing in australia

8 Ball Pool offers several tiers and seasonal options, and prices vary by promotion and region.

Pro tip: Seasonal pool passes are one-time purchases and do not renew automatically. The main culprits for unwanted charges are the weekly and monthly Pro memberships. Check your app store billing history to confirm which subscription is active on your account.

Why you should cancel your 8 ball pool subscription

You have good reasons to cancel, and Stopee has helped thousands of Australian consumers stop paying for games they no longer play or subscriptions they never intended to activate.

Common reasons players cancel

• Accidental purchases during a trial or free offer that converted to a paid subscription
• Unexpected charges at the start of a new billing cycle
• Realising the Pro membership benefits do not match the gameplay value you receive
• Wanting to play casually without paying for recurring features
• Trial offers that auto-renewed without clear warning
• Difficulty tracking which subscriptions you have active across multiple apps

When you should cancel immediately

If you see a charge on your bank statement that you did not authorise, or if you remember purchasing a trial or subscription but cannot recall when it ends, cancel now. Do not wait for the next billing cycle. Under Australian Consumer Law, you have strong protections against misleading or unsolicited charges, and Stopee recommends acting quickly to document the issue and request a refund.

How to cancel 8 ball pool on iPhone (Apple app store)

Your subscription is stored in your Apple account, not in the game itself, so you must cancel through the App Store settings.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions from the menu.
4. Find and tap 8 Ball Pool in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted. You will see a message confirming the cancellation date (usually the end of your current billing period).
7. Take a screenshot of the confirmation as proof for your records and for Stopee reference if you need to dispute a charge.

Warning: Cancelling your subscription ends access to Pro benefits immediately, but you will not receive a refund for your current billing period. The cancellation takes effect at the end of your cycle.

How to cancel 8 ball pool on android (Google play)

Android users manage subscriptions through the Google Play Store app, which operates similarly to Apple but with slightly different menu paths.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap 8 Ball Pool.
6. Tap Cancel subscription.
7. Follow the on-screen prompts to confirm and select your cancellation reason.
8. Screenshot the final confirmation page showing the cancellation is complete.

Pro tip: Google Play often asks why you are cancelling and may offer a discount to keep you subscribed. You can decline this offer and proceed with cancellation. Your subscription remains active until your next billing date unless you cancel a trial before the trial period ends.

How to contact miniclip directly for subscription help

If you have cancelled through your app store but charges continue, or if you believe you are owed a refund, you can escalate to Miniclip directly.

Email support

Send a written request to support@miniclip.com with the following information:

• Your full name and player ID (found in your 8 Ball Pool profile)
• Your email address associated with the account
• A clear statement: "I request cancellation of my 8 Ball Pool subscription"
• The date you attempted to cancel (if you already cancelled in your app store, state this)
• Screenshots of the charges on your bank or app store statement
• A copy of your cancellation confirmation from Apple or Google

Keep a copy of every email you send and note the date. Stopee recommends sending this via email rather than using the in-app support form, because email creates a timestamped record that is harder for Miniclip to ignore.

Written notice to miniclip's legal address

For formal cancellation requests or disputes that email does not resolve, send a registered letter to Miniclip's European address:

Miniclip SA
Rue de Tippoo, 38
2000 Neuchâtel
Switzerland

Include your name, player ID, email, residential address, and a clear cancellation request. Keep proof of postage. This method creates a legal record and is often taken more seriously by larger publishers.

Refunds under australian consumer law

You have stronger refund rights than many game publishers publicly acknowledge.

When you can claim a refund

Under the Australian Consumer Law (ACL), you are entitled to a refund or replacement if the service is not of acceptable quality, not fit for its stated purpose, or supplied in a misleading way. This applies to 8 Ball Pool subscriptions. You have the right to claim a refund if:

• You purchased a trial subscription without clear disclosure that it would auto-renew and charge you
• The subscription was charged without your authorisation or after you cancelled
• Promised features (such as daily coins or exclusive cues) were not delivered
• You cancelled in time but were charged again by mistake

Pro tip: You do not need to accept Miniclip's policy of no refunds after 48 hours. Australian Consumer Law overrides their terms if they conflict with your statutory rights.

How to request a refund from apple or google

Your first refund request should go to your app store, not Miniclip.

On Apple App Store: Go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Purchase history. Find the 8 Ball Pool charge, tap it, and select "Report a problem." Explain briefly why you want a refund (for example, "Charged without consent" or "Subscription did not deliver promised features"). Apple typically processes refunds within 24-48 hours if you act within 14 days of the charge.

On Google Play: Open the Google Play Store, go to your account, find Subscriptions, select 8 Ball Pool, and tap "Report a problem." Use the refund request option and explain your reason. Google reviews requests within a few days.

Warning: If you are denied a refund by your app store and you believe the charge is unfair under Australian Consumer Law, escalate to Miniclip in writing and include your app store refund rejection. Then contact the Australian Competition and Consumer Commission (ACCC) if Miniclip refuses.

Timeline for cancellation and billing cycles

Timing matters when you cancel a subscription.

If you subscribe on a Monday and the next charge is due the following Monday, cancelling on Friday means you keep the subscription for three more days. There is no pro-rata refund for the unused portion unless Australian Consumer Law applies (such as if the subscription did not deliver its promised features).

Common mistakes that keep you paying for 8 ball pool

We know it is frustrating to find you are still charged after you thought you cancelled, so here are the traps Stopee sees over and over.

Mistake 1: cancelling in the game, not in your app store

8 Ball Pool may have a menu option that looks like it lets you manage subscriptions, but it does not actually cancel. Only your app store can cancel your subscription. If you see an option to "unsubscribe" inside the game, it likely does nothing. Go to Apple or Google instead.

Mistake 2: emailing miniclip without cancelling at source

Contacting Miniclip support is useful for disputes, but it does not cancel your subscription if it is still active in your app store. You must cancel through Apple or Google first, then use email to Miniclip to request a refund for erroneous charges.

Mistake 3: assuming a free trial has no strings attached

Free trials in 8 Ball Pool auto-convert to paid subscriptions if you do not cancel before the trial ends. Mark your calendar the day you start a trial and cancel 1-2 days before the trial period closes. Do not wait until the renewal date.

Mistake 4: forgetting to screenshot your cancellation confirmation

If a charge appears after you cancelled, you need proof that you actually did cancel. Always take a screenshot of the final confirmation message. Without it, you have a harder time disputing the charge with your bank or app store.

What happens after you cancel 8 ball pool

Cancellation feels incomplete because you lose Pro perks suddenly, so here is what to expect and how to verify everything worked.

What you keep and what you lose

Once your subscription ends, you lose access to Pro-exclusive features like daily coins, VIP status, and exclusive cues. You retain your account, player ID, and all cosmetic items you purchased (such as custom cues bought with real money). If you owned a seasonal pool pass, it stays in your account until the season ends.

How to verify your subscription is cancelled

Return to your app store subscription list 1-2 days after cancelling. 8 Ball Pool should no longer appear in your active subscriptions. If it is still there, cancel again. If it reappears after you cancel twice, contact your app store support immediately.

What to do if you are still charged after cancellation

If a charge appears on your statement after you cancelled, follow this sequence:

1. Check your app store subscription list to confirm 8 Ball Pool is still marked as cancelled.
2. Email Miniclip at support@miniclip.com with your screenshots of both the charge and the cancellation confirmation.
3. If Miniclip does not respond within 10 business days, contact your app store (Apple or Google) with the same evidence and request a refund as an erroneous charge.
4. If the app store denies the refund, dispute the charge with your bank. Australian Consumer Law supports your claim that an unauthorised charge after cancellation is unfair.

Stopee recommends acting fast; most app stores and banks have time limits (typically 30-90 days) for disputing charges.

Your consumer rights and dispute escalation

Australia has strong consumer protections, and they apply to 8 Ball Pool whether Miniclip acknowledges it or not.

Australian consumer law and in-app subscriptions

Under the Australian Consumer Law (ACL), you have statutory rights that cannot be overridden by Miniclip's terms and conditions. These include:

• The right to cancel a service subscription within 14 days if it was not what you expected (the "14-day cooling-off period")
• The right to a refund if the service is not of acceptable quality, does not match its description, or was supplied in a misleading way
• The right to protection against automatic renewals that are not clearly disclosed before you commit

If Miniclip charged you for a free trial without your explicit written consent, or if they did not clearly disclose that the trial would auto-convert, you have grounds to dispute the charge under Australian Consumer Law.

Escalation to the ACCC

If Miniclip refuses a refund or does not respond to your cancellation request within 14 days, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates unfair business practices, including auto-renewal traps. Include copies of all email correspondence, screenshots of charges, and your cancellation evidence.

Pro tip: Mention "automatic renewal without clear consent" in your complaint; the ACCC takes these cases very seriously and has issued guidance specifically about app store subscriptions.

Payment provider and bank disputes

Your bank can dispute charges on your behalf if you claim they were unauthorised or made in breach of consumer law. Contact your bank's dispute or chargeback team within 90 days of the charge. Provide your cancellation evidence and a brief explanation (for example, "Charged for subscription after cancellation" or "Free trial converted without clear disclosure"). Most banks in Australia will reverse the charge and may flag similar charges in the future.

Cancellation checklist for 8 ball pool

Use this checklist to ensure you have cancelled cleanly and have the evidence you need if a dispute arises.

How stopee can help you resolve billing issues

Stopee (stopee.com) is Australia's leading cancellation and consumer advocacy service. If you find yourself stuck in a billing loop or facing a refusal from Miniclip or your app store, Stopee has the templates, escalation contacts, and consumer law expertise to push back on your behalf. Stopee has helped thousands of Australian consumers cancel unwanted subscriptions and recover overcharged fees. You can use Stopee's service to draft a formal dispute letter, identify the right regulator to contact, and track your case until it is resolved. If Miniclip has been difficult, Stopee knows how to escalate to the ACCC and your payment provider to get the outcome you deserve.

Summary and next steps

Cancelling 8 Ball Pool is straightforward if you cancel in your app store immediately and keep proof. The hard part is fighting back if you are still charged afterward, which is where Australian Consumer Law and Stopee become your strongest tools. Do not accept vague refusals or delay tactics from Miniclip or your app store. You have statutory rights, and they apply whether Miniclip's terms acknowledge them or not. Cancel now, document everything, and if charges continue, escalate to the ACCC without hesitation.

Your subscription data:

If you run into problems or want a hand-written template to send to Miniclip, visit Stopee.com. The team there specialises in cutting through billing nonsense and knows exactly how to push back when a company refuses to refund you. You are not alone in this, and you do not have to accept unfair charges.