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Cancel 8 Ball Pool: Step-by-Step Guide
How to cancel 8 ball pool on your device and stop unwanted charges
What is 8 ball pool and why players cancel
8 Ball Pool is a mobile billiards game by Miniclip that lets you compete against other players, unlock special events and buy in-game currency, cosmetics and premium passes. The game is free to download on iOS, Android and other platforms, but relies on in-app purchases and recurring subscriptions to fund its servers and updates.
Many New Zealand players sign up for subscriptions during promotional offers or to unlock tournament access, then forget to cancel when they stop playing regularly. Others find the subscription cost adds up faster than expected, or they simply prefer other games. Whatever your reason, Stopee is here to walk you through the cancellation process step by step.
Where 8 ball pool subscriptions are sold
Miniclip does not sell subscriptions directly. Instead, your subscription is managed by whichever app store you used to download the game: Apple App Store (iOS), Google Play (Android), or Amazon Appstore. This means you cancel through the store, not through Miniclip itself.
Understanding this distinction is crucial because many players waste time trying to cancel through the game's settings or Miniclip's website. Your cancellation request goes to Apple, Google or Amazon, not to the game developer.
Why you should cancel promptly
If you no longer play 8 Ball Pool regularly or feel the subscription is not worth the cost, cancelling stops automatic renewals immediately. In New Zealand, subscriptions renew on the same date each month or year, depending on your plan. Waiting even a few days can trigger an unwanted renewal charge.
Stopee recommends checking your subscription status right now if you have not opened the app in more than a week. Subscription charges are easy to overlook because they appear as small line items on your credit card or phone bill.
How to cancel 8 ball pool subscriptions by device
Your cancellation steps depend on which app store manages your account and which device you use. Follow the method that matches your setup.
Cancel on apple app store (iPhone, iPad)
Apple handles all iOS subscriptions through its own system. You can cancel from your iPhone, iPad or Mac, or through the web.
- Open the App Store app on your iPhone or iPad.
- Tap the profile icon in the top right corner (your account photo or initials).
- Select Subscriptions.
- Find 8 Ball Pool in the list and tap it.
- Tap Cancel Subscription (or Edit if you want to downgrade first).
- Select your cancellation reason from the menu and confirm.
- Check the confirmation message showing your end date. You keep access until that date.
Pro tip: If you cannot find 8 Ball Pool in your subscriptions list, it may be under a different Apple ID. Verify the email address used when you created your account and switch to that Apple ID in Settings if needed.
Warning: Cancelling through the game itself (inside 8 Ball Pool settings) does not work. You must use the App Store app or visit Apple's subscription management page for New Zealand to complete the cancellation.
Cancel on google play (Android)
Android users manage subscriptions through the Google Play Store app or the Play Store website. Both methods are equally straightforward.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right).
- Select Subscriptions or Manage subscriptions.
- Tap 8 Ball Pool.
- Select Cancel subscription.
- Follow the prompts to confirm your cancellation reason and final date.
Pro tip: If you use multiple Google accounts on your device, ensure you are signed into the account that purchased the 8 Ball Pool subscription. Check your confirmation emails or app store purchase history to verify the correct account.
Warning: Do not uninstall the app as a shortcut. Uninstalling does not cancel the subscription; the next renewal charge will still occur, and you will have a harder time proving the cancellation if a dispute arises.
Cancel on amazon appstore
If you downloaded 8 Ball Pool through Amazon (common on Kindle tablets and some Android devices), manage your subscription via your Amazon account.
- Visit amazon.com and sign in to your account.
- Go to Account > Your Content and Devices (or Memberships and Subscriptions on some devices).
- Select Manage Your Subscriptions or Subscriptions.
- Find 8 Ball Pool and click Cancel Subscription.
- Confirm your cancellation and note the end date shown on your confirmation page.
Pro tip: Amazon subscriptions often renew on the same day each month. Mark your calendar a few days before the renewal date if you cancel within 7 days of your next billing cycle; this helps you monitor whether the cancellation actually took effect.
For more details, visit the Amazon subscription help page.
What happens after you cancel your 8 ball pool subscription
Cancelling a subscription does not immediately log you out or delete your progress, so understanding what you keep and what you lose helps you decide whether to cancel now or later.
Access and your game account
After you cancel, you retain full access to 8 Ball Pool until your paid period ends. The app remains installed on your device, and your game progress, coins and in-game rewards stay exactly as they are. You simply lose access to paid features (like tournament passes or battle passes) after your current subscription period runs out.
Your account itself is not deleted when you cancel a subscription. If you stop playing for a year and then reinstall the app, your profile and coins remain intact. Stopping one subscription does not erase your account data.
Refunds for unused subscription time
If you cancel mid-cycle, app stores rarely refund unused days automatically. However, Stopee recommends submitting a refund request if you cancel within 48 hours of a renewal charge, especially if you did not use the service. Many app stores will grant a one-time refund courtesy.
Apple and Google offer refund windows (typically 15 days for Apple, 48 hours for Google Play). If your refund request is denied, you can escalate to New Zealand's consumer protection authority if the charge was not clearly disclosed.
Data retention and privacy
Cancelling a subscription does not delete your personal data or game account. Miniclip retains your account information, device ID and play history according to its privacy policy. If you want your account and associated data permanently deleted, you must submit a separate data deletion request through Miniclip's support or privacy team.
To request account deletion or data removal, contact Miniclip's Legal Department in Switzerland (address in the final section of this guide) or use their data subject request form if one is available on their help website.
Will you get a refund for 8 ball pool charges
Refunds for 8 Ball Pool are managed by the app store, not by Miniclip. Where you buy determines how and whether you can claim a refund.
Refund policies by app store
Each platform has its own refund window and process.
| Platform | Refund window | How to request |
|---|---|---|
| Apple App Store | 15 days from purchase | Report a problem on Apple support (NZ) |
| Google Play | 48 hours from purchase | Use Play Store app > Account > Order history > Request refund |
| Amazon Appstore | 7 days from purchase | Manage subscriptions > Cancel and request refund |
| Consumer Guarantees Act (NZ) | Varies (faulty or misdescribed only) | Contact merchant or Stopee for escalation advice |
Your rights under the consumer guarantees act
New Zealand's Consumer Guarantees Act (CGA) protects you if a digital product like 8 Ball Pool is faulty or not as described. However, simply changing your mind does not entitle you to a refund under the CGA; the fault or misrepresentation must be demonstrable.
If the game crashes frequently, fails to load, or advertises features that do not exist, you may have grounds for a refund. In such cases, contact the app store first, and if they refuse, escalate to the Commerce Commission (NZ consumer protection authority). They can investigate and pressure the developer or store to refund you.
Stopee always advises documenting the fault: take screenshots, note the date and time of crashes and describe the issue in writing before submitting any complaint. This evidence strengthens your case significantly.
8 ball pool pricing and subscription plans
Understanding what you are paying for helps you decide whether the subscription is worth keeping or if cancelling makes sense.
Current subscription costs in new zealand
Prices are listed in NZD and vary depending on subscription length. Monthly plans are more expensive per month than annual plans, but annual plans require a larger upfront payment.
| Subscription type | Price (NZD) | Billing cycle |
|---|---|---|
| Tournament Pass (1 month) | $4.99 | Monthly, auto-renews |
| Tournament Pass (3 months) | $12.99 | 3 months, auto-renews |
| Tournament Pass (annual) | $34.99 | 12 months, auto-renews |
| Battle Pass (seasonal) | $2.99 | Per season (~3 weeks) |
| Coin bundles (one-time) | $0.99 - $99.99 | No auto-renewal |
Pro tip: Coin bundles are one-time purchases and do not auto-renew, so they do not require cancellation. Only Tournament Passes and Battle Passes renew automatically. If you have been charged repeatedly for something you thought was a one-time purchase, that may indicate a separate subscription was created without your knowledge.
Common mistakes that delay your cancellation
Cancelling a subscription sounds simple, but small missteps can leave your account active and your card charged. Here are the traps Stopee sees players fall into repeatedly.
Cancelling in the wrong place
The most common mistake is trying to cancel inside the 8 Ball Pool game itself. Many apps include fake "cancel" buttons in their settings menu that do nothing; they are designed to make you think you have cancelled when you have not.
Always cancel through the official app store (Apple, Google or Amazon). If the game offers an in-app "manage subscription" button, it typically just redirects you to the app store anyway. Skip the middleman and go straight to the source.
Cancelling under the wrong account
If you have multiple email addresses or Apple IDs, your subscription may be under one account while you are logged into another. Check your confirmation emails from the time you first subscribed; they will show which email and account the subscription is linked to.
Switch to the correct account in your device settings before searching for the subscription. This is especially common for players who have upgraded phones or shared family devices.
Overlooking the confirmation date
The app store sends you a cancellation confirmation with an end date. This date is critical: it tells you the exact moment your subscription expires and the charges stop. Many players screenshot this date but forget to check it later, so when they expect charges to stop, they do not.
Pro tip: Set a phone reminder for the day before your end date. When the reminder triggers, log back into the app store to confirm the subscription is truly gone. If it still appears, you know something went wrong and you can contact support immediately.
Not checking for multiple subscriptions
Some players accidentally create more than one subscription without realising it. For example, if you purchased a Tournament Pass on both Apple and Google Play (perhaps on different devices), you now have two active subscriptions charging separately.
Visit the Subscriptions section of each app store you use and check carefully. You may have only one subscription, but if you see more than one, cancel the ones you do not want.
How to avoid recharges and monitor your cancellation
Cancelling successfully is only half the battle; confirming the cancellation worked is equally important.
Verify your cancellation in writing
Take a screenshot of the app store's cancellation confirmation screen showing the date your subscription ends. Save this to your phone or email it to yourself. If a dispute arises later (for example, you are charged again after the end date), this screenshot is your proof that you cancelled on time.
Check your credit card or phone bill
After your subscription period ends, monitor your next bill cycle closely. If you see any charge from Apple, Google or Amazon related to 8 Ball Pool after your cancellation end date, the cancellation did not work.
Report this to Stopee or the app store immediately. Most platforms will refund unauthorized charges if you report them within 30 days, though the exact timeline varies.
Log back in before the renewal date
A few days before your cancellation end date, log back into the app store and check whether 8 Ball Pool still appears in your Subscriptions list. If it vanishes, the cancellation is confirmed. If it still appears with a new renewal date, something went wrong and you must cancel again.
Contacting miniclip if your cancellation fails
If you cancel through the app store but continue to be charged, or if you want to delete your account entirely, contact Miniclip directly. The app store handles billing, but Miniclip handles account deletion and data requests.
How to reach miniclip's support team
Miniclip directs all account and legal matters to its Swiss headquarters. For cancellation issues or data deletion requests, write to:
Miniclip SE
Legal Department
Gubelstrasse 20
6900 Lugano
Switzerland
Email: privacy@miniclip.com or support (via in-game help menu)
For New Zealand players with data protection concerns: Miniclip also maintains an EU/UK data protection contact. If Miniclip fails to respond to your deletion request within 30 days, you can lodge a complaint with the Commerce Commission or seek advice from Stopee.
What to include in your message
When contacting Miniclip, include your in-game username, the email address tied to your account, the device you play on (iOS or Android) and a clear explanation of what you need (account deletion, refund escalation, subscription dispute). This speeds up their response.
Summary checklist for cancelling 8 ball pool
Use this checklist to ensure you cancel correctly and confirm the cancellation worked.
| Task | Status |
|---|---|
| Identify which app store manages your subscription (Apple, Google, Amazon) | ☐ |
| Log into the correct account and app store | ☐ |
| Navigate to Subscriptions and find 8 Ball Pool | ☐ |
| Click Cancel Subscription and confirm | ☐ |
| Screenshot the cancellation confirmation and note the end date | ☐ |
| Set a reminder for the day before your subscription ends | ☐ |
| On that date, verify the subscription no longer appears in your account | ☐ |
| After your end date, check your credit card or phone bill for unexpected charges | ☐ |
Final thoughts on cancelling 8 ball pool safely
Cancelling a mobile game subscription is straightforward once you know the correct app store to use and the steps to follow. The key is acting quickly, confirming your cancellation in writing and monitoring your bill afterward to ensure the charges stop.
Many New Zealand players feel stuck with unwanted subscriptions because they do not know where to cancel or they try cancelling in the wrong place. Stopee has helped thousands of consumers cancel subscriptions like this one, avoid hidden renewal charges and recover refunds when companies fail to honour cancellations. If you run into trouble cancelling 8 Ball Pool or need to escalate a refund dispute, Stopee is here to guide you through every step with confidence and clarity.