Manage Rec Room

How to cancel rec room plus and stop unwanted charges today

What is rec room and why you might want to cancel

Rec Room is a free-to-play social gaming platform where you create custom rooms, play mini-games and participate in an in-app economy. The optional paid tier, Rec Room Plus (RR+), adds monthly tokens, weekly item boxes, a 10% discount on in-store purchases and expanded outfit storage.

If you've signed up for RR+ and now want to stop paying, you're not alone. Many Australian players find the subscription doesn't deliver ongoing value, or they're concerned about repeated charges across different platforms. Stopee has helped thousands of consumers cancel unwanted subscriptions, and Rec Room cancellations are no exception. Understanding your cancellation options is the first step to taking control of your account.

Why australian consumers cancel rec room plus

Common reasons for cancelling include unexpected charges, token delivery issues when accounts are restricted or banned, price differences across app stores, and the realisation that free-to-play gaming is enough. Some users report being charged multiple times for a single purchase. Others find they've lost access to their account but continue to be billed.

The good news: you have clear rights under Australian Consumer Law, and cancellation itself is straightforward once you know where to look.

Your consumer rights under australian law

Under the Australian Consumer Law, digital subscriptions like RR+ must be delivered as described. If you're charged but don't receive your tokens on time, or if the service is unavailable, you may be entitled to a refund or credit. If you've been charged multiple times by mistake, that's a billing error - not your responsibility to pay.

The Australian Competition and Consumer Commission (ACCC) oversees subscription complaints. If Rec Room refuses to refund a duplicate or failed charge, you can escalate to the ACCC or your state's consumer regulator. Keep records of all charges and communications with Rec Room support.

Rec room plus pricing across australian platforms

Rec Room charges different prices depending on where you buy RR+, because each marketplace applies its own local pricing and tax rules. Below is what Australian players typically see.

Pro tip: Check your payment method and email receipts to identify which platform charged you. This determines your cancellation path and your refund leverage.

How to cancel rec room plus step by step

Your cancellation method depends on where you purchased RR+. Follow the steps for your specific platform, and Stopee recommends you complete cancellation before your next renewal date.

Cancel on the rec room website

If you purchased RR+ directly from Rec Room's website, disable auto-renewal through your account settings.

1. Log in to your Rec Room account on the official website (recroom.com).
2. Navigate to your Account Settings or Subscription menu (usually under your profile or settings icon).
3. Find "Rec Room Plus" or "Subscription" in your account options.
4. Select "Manage subscription" or "Disable auto-renewal."
5. Confirm your cancellation. You should receive a confirmation email within minutes.
6. Screenshot the confirmation for your records, especially if you were charged multiple times.

Warning: If you cannot find a subscription management section on the Rec Room website, your purchase was likely made through an app store or third-party marketplace, not directly with Rec Room. In that case, skip to the section for your specific platform below.

Cancel on iOS (Apple app store)

If you subscribed through the iOS App Store, Apple handles your billing and cancellation - not Rec Room directly.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name (Apple ID) at the top of the screen.
3. Select "Subscriptions" (or "Media & Purchases" then "Subscriptions").
4. Find "Rec Room" or "Rec Room Plus" in your active subscriptions list.
5. Tap "Rec Room Plus" and select "Cancel subscription" or "Edit subscription."
6. Follow the prompts to confirm cancellation.
7. Take a screenshot showing your cancellation has been processed.

You will retain access to RR+ benefits until the end of your current billing period. Your next renewal will not be charged.

Cancel on android (Google play)

Android subscriptions are managed through your Google Play account, not through Rec Room itself.

1. On your Android phone or tablet, open Google Play.
2. Tap the profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "Rec Room" or "Rec Room Plus."
5. Select "Cancel subscription."
6. Review the cancellation notice and confirm by selecting "Cancel subscription" again.
7. Save a screenshot of your cancellation confirmation.

Pro tip: Google Play processes cancellations immediately, but you retain access to RR+ until your billing period ends. Your card will not be charged at the next renewal.

Cancel on steam

If you play Rec Room on Steam, cancel through your Steam account settings.

1. Log in to your Steam account on a web browser or desktop client.
2. Click your username in the top right and select "Account."
3. Click "Manage subscriptions" or "Billing" (exact wording varies by Steam update).
4. Find "Rec Room Plus" or "Rec Room Premium" in your active subscriptions.
5. Click "Cancel subscription" and confirm.
6. Note the cancellation date shown on screen and save a screenshot.

Steam will process your cancellation and confirm via email. You keep access to RR+ until the end of your current billing cycle.

Cancel on meta quest

Meta Quest subscriptions are billed through your Meta account, not Rec Room.

1. On your Meta Quest headset or via the Meta Quest mobile app, navigate to your account settings.
2. Select "Subscriptions" or "Billing."
3. Find "Rec Room Plus" in your active subscriptions list.
4. Tap "Cancel subscription" and follow the confirmation prompts.
5. You will receive a cancellation confirmation email from Meta.

Warning: If you cancel your Meta account entirely, your Rec Room access may also be affected. Cancel only the RR+ subscription, not your entire Meta account.

Cancel by mail (if digital options fail)

If you cannot cancel online or believe your account has been hacked or restricted, you can request cancellation by mail. Send written correspondence to Rec Room's headquarters including your account details and a clear statement requesting subscription cancellation.

Address:

Rec Room
300 Elliott Ave W, #450
Seattle, WA 98119
United States

Include your Rec Room username, email address linked to your account, and the date of your most recent charge. Keep a copy of your letter for your records. This method takes 10-14 business days but creates a paper trail if needed for dispute resolution.

What happens after you cancel rec room plus

Cancelling RR+ doesn't delete your account - it simply stops future charges and removes your subscription benefits.

Access and entitlements after cancellation

Once your current billing period ends, you lose access to monthly tokens, the weekly item box, and the 10% in-store discount. However, you keep all items you've already purchased or earned, and you can continue playing Rec Room for free.

Expanded outfit storage slots may become hidden rather than deleted. If you've saved outfits to those slots, they're still yours, but you won't see them until you re-subscribe or have Rec Room support unlock them.

Pausing vs. permanently cancelling

Rec Room doesn't offer a formal pause feature, but you can simply not re-subscribe. Your account remains active indefinitely as a free player. If you want to return to RR+ later, you can re-subscribe at any time through the same payment method.

What to do if charges continue after cancellation

If your card is still being charged after you've cancelled, act immediately.

1. Log back into your account on the platform where you cancelled (App Store, Google Play, Steam, etc.) and verify your subscription shows as "Cancelled."
2. If it still shows "Active," repeat the cancellation steps.
3. Contact your bank or card issuer and report the unwanted charge. Most banks can dispute charges within 90 days.
4. Email Rec Room support with your bank statement showing duplicate or post-cancellation charges and ask for a refund.
5. If Rec Room doesn't refund within 14 days, file a complaint with the ACCC (accc.gov.au) or your state's consumer regulator.

Document everything: screenshots of your cancellation, email correspondence with Rec Room, and your bank statements. Stopee recommends keeping these records for at least 6 months.

Refunds and your rights after cancellation

Australian Consumer Law entitles you to a refund if a service fails to deliver as promised. For Rec Room Plus, refund eligibility depends on your specific situation.

When you may be entitled to a refund

You have grounds to request a refund in these situations:

• Duplicate charges for a single RR+ purchase (billing error).
• Tokens were not delivered on the promised date or in the promised amount.
• The weekly item box feature was unavailable during your subscription period.
• You were charged after your account was banned or suspended.
• You cancelled in time but were charged at the next renewal cycle anyway (system error).

In these cases, contact Rec Room support immediately with evidence (screenshots, bank statements, email confirmations) and request a refund for the failed service or the erroneous charge.

When refunds are not guaranteed

If you simply changed your mind about the value of RR+ or no longer play Rec Room, a refund may not be owed - particularly if the service was delivered as described. However, under Australian Consumer Law, you have the right to cancel at any time, and no charge should occur after cancellation.

Pro tip: Most digital subscription refunds are granted as account credit rather than a return to your card. If you need a card refund (especially for duplicate charges), escalate your request to the platform's payment processor (Apple, Google, Steam, Meta) rather than Rec Room alone.

Timeline for refund requests

After you cancel and request a refund, expect a response within 10-14 business days. Rec Room may offer a one-time courtesy refund or partial credit. If they refuse, you have 90 days from the original charge date to dispute the transaction with your bank.

Common mistakes people make when cancelling rec room plus

Cancellation feels stressful when you're worried about being overcharged or losing access, but most mistakes are avoidable with a clear plan.

Cancelling your account instead of your subscription

This is the biggest trap. Cancelling your entire Rec Room account is permanent and irreversible - you lose access to all your progress, items, and friends list. You only need to cancel your subscription (RR+), not your account.

Always look for "Cancel subscription" or "Disable auto-renewal," not "Delete account" or "Deactivate account." If you've accidentally deleted your account, contact Rec Room support immediately to request account recovery.

Forgetting to cancel across multiple platforms

If you've purchased RR+ on both iOS and Android, or through Steam and the web, you must cancel each subscription separately. One cancellation only stops billing on that specific platform. Check all your devices and payment methods to ensure you've cancelled everywhere.

Not checking your cancellation confirmation

After completing the cancellation steps, verify you received a confirmation - via email, in-app notification, or on-screen message. Screenshot it immediately. This proof is essential if you're charged again or need to dispute a charge with your bank.

Cancelling too close to your billing date

Warning: If you cancel one day before your renewal date, charges may still process. Most platforms charge at midnight on your renewal date, and a cancellation submitted just before that deadline might arrive too late. Cancel at least 2-3 days before your renewal to avoid this trap.

Check your billing statement or account settings to see your exact renewal date, then cancel well in advance.

Missing the refund window for duplicate charges

If you were charged twice, you have a strong case for a refund, but only if you act within 90 days. After 90 days, your bank cannot dispute the charge. Report duplicate charges immediately and keep all documentation.

Checklist: cancelling rec room plus safely

Use this checklist before, during and after cancellation to ensure you've covered all bases.

Reviews and what other australian players report

Community feedback on public forums and app store reviews reveals consistent themes about cancellation and billing.

Common user complaints

Multiple Australian players report unexpected charges after attempting to cancel. Some found their subscriptions re-activated without their consent. Others were billed multiple times for the same purchase and had to contact support repeatedly for refunds.

A frequent complaint: after being banned or losing account access, users continued to receive charges on their cards. Rec Room support responded slowly or asked for additional information before refunding.

Positive resolution stories

When players documented their issues with screenshots and followed the correct platform cancellation steps, refunds were typically approved within 2-3 weeks. Those who contacted their banks (rather than relying on Rec Room support alone) received refunds faster.

The pattern is clear: cancellation works smoothly if you follow platform-specific steps, but issues arise when users don't verify they've cancelled on the correct platform or fail to catch duplicate charges early.

Comparison: keeping vs. cancelling rec room plus

Before you cancel, weigh the value you actually receive from RR+.

If you play Rec Room fewer than 5 hours per week or don't spend tokens on cosmetics, cancellation likely makes financial sense. If you're a regular creator or competitive player, RR+ may provide value - but only if tokens are actually delivered on schedule.

Contact rec room support if cancellation fails

If you've followed the correct platform steps but your subscription still shows as active or you've been charged after cancellation, contact Rec Room support directly.

Send an email to Rec Room's support team with:

• Your Rec Room username.
• The email address linked to your account.
• Your platform (iOS App Store, Google Play, Steam, website, etc.).
• Screenshots of your cancellation attempt and any unexpected charges.
• The date(s) you were charged and the amounts.
• A clear statement: "I attempted to cancel my Rec Room Plus subscription on [date] but I was charged again. Please cancel my subscription immediately and refund the erroneous charge."

Escalate to your payment platform's support team (Apple, Google, Steam, Meta) if Rec Room doesn't respond within 10 business days. They have the authority to reverse charges and investigate billing errors.

If all else fails, lodge a complaint with the Australian Competition and Consumer Commission (accc.gov.au) or your state's Office of Fair Trading. These regulators have power to compel Rec Room to refund and to impose penalties for billing breaches.

Final thoughts: taking control of your subscription

Cancelling Rec Room Plus is straightforward once you know your platform and verify your cancellation. The key is to act before your next renewal date, document every step and escalate to your bank or the ACCC if charges continue after cancellation.

You have clear rights under Australian Consumer Law. Rec Room must charge you only for services delivered, and duplicate or post-cancellation charges are billing errors - not your responsibility.

Stopee exists to help you stay in control of your subscriptions and avoid surprise charges. Whether you're cancelling today or just exploring your options, Stopee has helped thousands of Australian consumers cancel Rec Room and recover unwanted charges. If you've been overcharged or Rec Room refuses to refund a failed charge, Stopee's cancellation guides and consumer law summaries will support your dispute.

Take action now: identify your platform, follow the cancellation steps above, screenshot your confirmation and monitor your next billing cycle. You're in control, and Stopee is here to help you stay that way.