Manage Rec Room

How to cancel rec room plus in new zealand and protect your rights

What rec room is and why you might want to leave

Rec Room is a free-to-play social gaming platform where you create avatars, build custom multiplayer games, and socialise with other players across PC, console, and mobile devices. You can buy virtual currency (Rec Tokens) one-off or subscribe to Rec Room Plus for monthly perks like 6,500 tokens, exclusive items, and early access to new features.

Many players enjoy Rec Room's creative tools and community spaces. However, subscription costs add up quickly, the community can feel unwelcoming at times, and unused Rec Tokens often go to waste. If you have decided Rec Room is no longer worth your money, Stopee is here to guide you through a clean, stress-free cancellation.

Common reasons people cancel rec room plus

You might cancel because you no longer log in regularly, prefer not to spend money on cosmetic items, have found another social gaming platform, or simply want to reduce your subscription footprint. Whatever your reason, you deserve a straightforward path to cancellation without confusion or surprise charges.

Your consumer rights in new zealand and how they protect you

Before you cancel, it is important to know what the law guarantees you. New Zealand's Consumer Guarantees Act (CGA) applies to digital services and subscriptions, and it is stronger than most companies' "no refund" policies.

What the consumer guarantees act covers

The CGA requires that all services-including digital subscriptions like Rec Room Plus-are provided with reasonable care and skill, are fit for purpose, and are delivered within a reasonable time. Rec Room cannot legally override these protections with a clause that says "all sales are final."

• If you cannot access Rec Room due to a system error, age-verification block, or account suspension you did not cause, the service has failed to meet CGA guarantees.
• If purchased items (cosmetics, outfit slots, Rec Tokens) disappear or become unusable without explanation, you have grounds for a remedy.
• If the service is significantly different from what was advertised (for example, if a promised feature is removed or the app becomes unplayable), you may qualify for a refund or compensation.

What remedies you can claim

If Rec Room breaches the CGA, you are not limited to a partial refund. You can ask for repair of the problem, replacement of the service, cancellation of your contract with a full refund, or compensation for loss. Start by contacting Rec Room's support team; if they refuse, you can escalate to the Commerce Commission or seek help from a consumer advocate like Stopee.

How to cancel rec room plus on the web

If you subscribed via Rec Room's website or created a direct account, follow these steps to turn off auto-renewal and stop future charges.

1. Open your web browser and go to the Rec Room website. Sign in using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to your Account Settings. Look for a menu icon (three horizontal lines) or a profile icon in the top-right corner, then select "Account" or "Settings."
   • On some versions, you may see "Account" directly in the top menu bar.
3. Find the Subscriptions or Billing section. This is where all your active recurring payments are listed.
   • You should see "Rec Room Plus" with a status showing it is "Active" and the next billing date.
4. Click on Rec Room Plus to open its details. You will see options to manage the subscription.
   • Look for a button that says "Cancel," "Turn Off Auto-Renewal," or "Cancel Subscription."
5. Confirm the cancellation. Rec Room will ask you why you are leaving (optional feedback). You can skip this or provide a reason.
   • Do not click "Reactivate" or any button that renews the subscription by accident.
6. Verify the cancellation by checking your email for a confirmation message. Keep this email as proof.
   • Pro tip: Screenshot your subscription settings after cancellation showing the status has changed to "Cancelled" or "No Active Subscription."

Warning: You must turn off auto-renewal at least 24 hours before your next billing date. If you cancel on the day you are charged, you will likely be charged again, and you will need to contact Rec Room support for a refund.

How to cancel if you subscribed via app store or google play

If you signed up for Rec Room Plus through your iPhone, iPad, or Android phone, you must cancel the subscription through that platform-not through the Rec Room website. Cancelling in the wrong place will not stop charges.

Cancel rec room plus on apple devices (iPhone, iPad)

1. On your iPhone or iPad, open the Settings app (grey gear icon).
   • This is not the Rec Room app-use your device's built-in Settings.
2. Scroll down and tap your name at the top of the Settings menu.
   • You will see "Apple ID, iCloud, Media & Purchases."
3. Tap "Subscriptions."
   • You will see a list of all apps you subscribe to through the App Store.
4. Find "Rec Room" in the list and tap it.
   • You will see the plan name (Rec Room Plus), the price, and the renewal date.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will show you a confirmation screen asking "Do you want to cancel?" and may offer a discount to stay.
6. Confirm by tapping "Cancel [Plan]" or "Confirm Cancellation."
   • Pro tip: Apple will email you a cancellation confirmation. Check your inbox for this receipt.

Warning: Do not delete the Rec Room app from your phone. Deleting an app does not cancel your subscription.

Cancel rec room plus on android devices (Google play)

1. On your Android phone, open the Google Play Store app (the coloured "Play" icon).
   • Make sure you are using your Google account that purchased the subscription.
2. Tap your profile icon in the top-right corner (usually a circular image or letter).
   • You will see a menu with options like "Manage your Google Account."
3. Tap "Payments & subscriptions."
   • You may need to scroll or look for "Subscriptions" in a submenu.
4. Tap "Subscriptions" (if not already visible).
   • You will see all active subscriptions linked to your Google account.
5. Find and tap "Rec Room."
   • You will see the subscription plan, price, and next billing date.
6. Tap "Cancel subscription."
   • Google will ask for your reason and may offer a discount. These are optional.
7. Confirm the cancellation.
   • Google will send a confirmation email to your Google account address.

Pro tip: If you have multiple Google accounts on your Android device, make sure you are signed into the account that purchased Rec Room Plus. Cancelling from the wrong account will not stop your charges.

What happens after you cancel rec room plus

Cancelling your subscription does not delete your account or lock you out of Rec Room. Here is what to expect in the hours and days after you cancel.

Your access and account status

You will keep full access to Rec Room Plus features until the end of your current billing period. If your subscription renews on 15 March, you can use all premium features (monthly tokens, exclusive cosmetics, early access) until 14 March at 11:59 PM. On 15 March, your access to Plus features ends, and you become a free-to-play user.

Your account data, avatar, custom rooms, and any Rec Tokens you earned or purchased will remain on your account forever (unless Rec Room closes or deletes inactive accounts, which is rare). You can log back in at any time, even after cancelling.

Auto-renewal and stopping surprise charges

Once you cancel, Rec Room will not charge you again on the renewal date. However, if you accidentally reactivate your subscription or sign up for a new subscription later, charges will resume. Check your subscription status every few months to make sure it has not been mysteriously re-enabled.

Rec room plus pricing in new zealand dollars

Rec Room displays prices in USD, but your payment method will be charged in NZD plus GST. Below is an estimate of what you might pay in New Zealand.

Pro tip: NZD exchange rates fluctuate daily. The exact amount you see at checkout depends on your bank's conversion rate and the date of purchase. Always check the final amount before confirming payment.

Will you get a refund after cancelling

Rec Room's standard policy states that all subscription charges and Rec Token purchases are final and non-refundable. However, New Zealand law gives you stronger rights than that policy.

When you will not get a refund

If you cancel a subscription mid-month out of pure choice (you no longer want it, you found a different game, etc.), Rec Room will not refund the unused portion of your subscription. This is legal and standard across all subscription services.

If you purchased Rec Tokens and spent them on cosmetics, skins, or outfits, you cannot get your money back. These are treated as final purchases, just like buying a video game.

When you may be entitled to a refund

If Rec Room fails to provide the service as promised under the Consumer Guarantees Act, you can ask for a refund or compensation:

• If the app crashes or is unplayable on your device, you have grounds to ask for repair or refund.
• If your purchased Rec Tokens disappear from your account without explanation, contact support immediately and cite the CGA.
• If you are blocked from accessing your account due to a faulty age-verification system or an error by Rec Room (not your own actions), you may claim compensation.
• If Rec Room removes or disables a major feature you paid for without warning, that is a breach of the service guarantee.

Pro tip: Always email Rec Room support first, citing the Consumer Guarantees Act and describing the problem clearly. If they refuse to help, Stopee and other consumer advocates can guide you through escalation to the Commerce Commission.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small errors can leave you vulnerable to surprise charges or unfinished business. Here are the traps that catch most people.

Mistake one: cancelling in the wrong place

If you signed up via the App Store or Google Play, do not try to cancel through the Rec Room website. Cancelling online will not stop your app-based subscription. You must go back to where you signed up. Stopee has seen countless people cancel in the wrong place and get charged the next month.

Mistake two: not turning off auto-renewal early enough

You must cancel at least 24 hours before your billing date. If you cancel on the day you are charged (or after), the charge will go through, and you will need to contact Rec Room for a refund. Check your next billing date before you start the cancellation process.

Mistake three: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your avatar, rooms, and Rec Tokens stay on your profile. If you actually want to delete your account entirely (which removes all data), that is a different request and must be done separately through account settings or support.

Mistake four: not keeping proof of cancellation

Always screenshot or save the confirmation email Rec Room sends after you cancel. If you are charged again and need to dispute the charge, your bank or credit card company will ask for proof that you cancelled. Without it, you may lose the dispute.

Mistake five: assuming the app cancellation is instant

Sometimes Apple and Google take 24-48 hours to process your cancellation and notify Rec Room. If you are charged again within a few days of cancelling, wait a week before escalating. It may be a processing delay, not a billing error.

A cancellation checklist for rec room plus

Use this checklist to make sure you have covered every step and will not face surprise charges or confusion.

• I know when my next billing date is (check your email or subscription settings).
• I have cancelled at least 24 hours before that date.
• I cancelled through the correct platform (website if I signed up on web, App Store if iOS, Google Play if Android).
• I received a confirmation email from Rec Room, Apple, or Google saying the cancellation was successful.
• I screenshotted my subscription settings showing "Cancelled" or "No Active Subscription."
• I checked my subscription status one week later to confirm no new charge was added.
• I saved all confirmation emails in a folder for future reference.

If you cannot tick every box, contact Rec Room support or escalate through Stopee before your billing date passes.

What other players say about rec room

Understanding why other users stay or leave can help you feel confident about your own decision. Here is what the community says.

Why players love rec room

Long-time players praise Rec Room's creative building tools, welcoming social spaces, and cross-platform support (play on PC, console, or mobile). Many say the free-to-play model lets them enjoy the core game without spending money, and the monthly token allowance in Rec Room Plus feels fair compared to other social games.

Why players cancel

The most common complaints centre on toxic players in public rooms, lack of moderation in community spaces, and the pay-to-cosmetics model that makes everyone look the same unless they spend money. Some users report that after a few months, they run out of things to do and feel bored. Others simply cannot justify NZD 13-14 per month on cosmetics alone.

A smaller group reports technical issues like stuttering on lower-end devices, long loading times, and occasional login bugs. These are frustrating enough that some players cancel and move to competitor games.

Contact rec room and formal cancellation address

If you need to cancel by post or formal written notice, or if you want to escalate a billing dispute, you can reach Rec Room at their registered office address in New Zealand (if applicable) or through their global support channels.

For online account cancellation, use the steps above. For formal written cancellation or escalation of a Consumer Guarantees Act claim, contact:

• Rec Room support (online): Visit the Rec Room website and use the help/support section to submit a ticket.
• If cancellation or refund is refused: File a complaint with the Commerce Commission (www.comcom.govt.nz) or contact a consumer advocate like Stopee for guidance on your rights.

Take control of your subscriptions with stopee

Cancelling Rec Room Plus should be simple, and with the steps above, it will be. But subscription services are designed to make cancellation confusing so you forget and keep paying. That is why Stopee exists: to guide you through cancellations, remind you of your consumer rights, and help you challenge companies that refuse to respect those rights.

If Rec Room charges you after cancellation, if you believe your Consumer Guarantees Act rights have been violated, or if you simply need a hand walking through the cancellation process, Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. Visit Stopee today to learn more about your rights and get the support you deserve.

Your money and your peace of mind matter. Cancel with confidence, and keep proof of everything.