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Cancel Fitness Project: The Right Way
How to cancel your fitness project membership and stop recurring charges
Understanding fitness project and why members cancel
Fitness Project is a commercial fitness network that offers studio classes, gym access and small-group training through local clubs and national campaigns. You can choose from membership tiers such as Basic, Gold and Studio access, each offering different levels of facility access and class participation. The brand operates both larger multi-club locations and smaller locally branded bootcamp projects, which means your membership terms may vary depending on your club location and the operator running your classes.
Cancellation reasons vary widely. You might cancel due to work or residence changes, injury, medical reasons, cost pressures or simply lack of time to use your membership. Some members cancel after experiencing poor customer service or unexpected billing charges. Others find themselves confused about whether their promotional sign-up offer is a limited-term agreement or an ongoing membership, leading to unwanted recurring charges.
How fitness project billing works
Fitness Project memberships use recurring billing linked to your chosen payment source, whether that is a bank account or credit card. Your charges continue automatically until Fitness Project records an agreed end date on your account. Most memberships operate on rolling monthly cycles, though some promotional offers or training packages may have minimum terms that convert to ongoing billing if you do not explicitly close them. Always review your membership agreement to understand the exact terms that apply to your plan.
Common reasons members contact stopee for help
Fitness Project cancellations often involve confusion around notice periods, refund eligibility and billing disputes. Many members report difficulty stopping recurring charges and delayed responses from billing teams. Some have been told they must cancel in person, which creates unnecessary friction. Others describe situations where automatic billing continued long after they believed their membership had ended, resulting in unexpected debt collection activity.
Your cancellation methods and options
Fitness Project requires you to submit a written cancellation request to formally end your membership. The cancellation process is straightforward once you understand the requirements, but submitting your request correctly protects you from billing disputes and ensures Fitness Project processes your cancellation on time.
The official written cancellation method
Fitness Project accepts cancellation requests submitted by post to their registered address. You must provide your request in writing and include specific information to ensure your cancellation is processed without delays. This method creates a paper trail, which protects you if any billing disputes arise after your cancellation date.
Stopping payments before formal cancellation
If you want to stop charges immediately while your cancellation letter is in transit, you have additional options. Contact your bank or credit card provider and request they block future payments to Fitness Project. Most financial institutions can freeze recurring charges within one business day. This action protects your account while your written cancellation is processed. Stopee recommends taking this step if you have experienced billing issues in the past or if you need absolute certainty that charges will stop.
Step-by-step cancellation process for fitness project
This section walks you through the exact steps to cancel your Fitness Project membership using the postal method, which is currently the only officially recognised cancellation route.
- Locate your membership agreement and account details
- Find your original membership agreement or any recent billing statement from Fitness Project
- Write down your full name exactly as it appears in your account
- Record your account or membership number (usually on your billing invoice or membership card)
- Note the date you joined and your current payment method
- Prepare your written cancellation letter
- Use plain white paper and write in clear, legible handwriting or type your letter
- Address the letter to Fitness Project customer service or accounts department
- Include the date you are writing the letter
- State clearly: "I request cancellation of my Fitness Project membership effective [date]"
- Include your full name, membership number and account email address
- Optionally state your reason for cancellation (this is not required but can help with dispute resolution)
- Request written confirmation of your cancellation
- Send your letter via registered post
- Do not send your letter via regular post, as this leaves no proof of delivery
- Use Australia Post registered mail service and select the tracking option
- Pay the extra fee for registered post (typically AUD $13.50 to $15.50) as proof of delivery
- Write the Fitness Project postal address clearly on the envelope
- Keep your receipt from Australia Post showing the tracking number and date sent
- Document your cancellation request
- Make a photocopy or photograph your cancellation letter before you mail it
- Record the Australia Post tracking number in a safe place
- Write down the date you posted your letter
- Create a simple spreadsheet or document noting: date sent, tracking number, recipient address and letter contents
- Monitor your account for confirmation
- Check your email daily for a cancellation confirmation from Fitness Project
- Expect confirmation within 7 to 14 days of Fitness Project receiving your letter
- Confirm that the effective cancellation date matches what you requested
- Verify that no new charges appear after your requested cancellation date
- Verify charges have stopped
- Check your bank account or credit card 5 to 7 days after your requested cancellation date
- Contact your bank immediately if Fitness Project attempts to charge you after the cancellation date
- Request a chargeback or reversal if unauthorised charges appear
Fitness project cancellation timeline and notice requirements
Understanding the timeline for your cancellation helps you plan ahead and avoid unexpected charges. Fitness Project typically requires 30 days' written notice before your membership can be cancelled, meaning your effective cancellation date must be at least 30 days from the date Fitness Project receives your written request.
When your cancellation becomes effective
Warning: Your cancellation is not effective on the date you send your letter; it becomes effective on the date Fitness Project receives it. Australia Post tracking confirms receipt, which is why registered post is essential. If you send your letter on 1 August, but Fitness Project does not receive it until 5 August, your 30-day notice period begins on 5 August, making your effective cancellation date around 4 September.
Planning your cancellation date
Calculate backwards from your desired end date. If you want to stop paying by 30 September, you should send your cancellation letter by 31 August at the latest, accounting for 1 to 2 business days for Australia Post to deliver registered mail. Pro tip: Send your cancellation letter 35 to 40 days before your target end date to create a safety buffer. This protects you if Fitness Project experiences processing delays.
Understanding your refund rights and billing credits
Refund eligibility depends on your membership plan type and the time remaining on your current billing cycle. Stopee recommends reviewing your membership agreement to understand which refund rules apply to your specific plan.
When you receive refunds
Annual or prepaid packages are typically non-prorated or subject to specific refund conditions outlined in your membership agreement. If you paid for a full year upfront and cancel after six months, you likely will not receive a refund for the unused months. Rolling monthly plans commonly stop new charges after your 30-day notice period ends, but Fitness Project may not refund your current billing period. The charges you make through your cancellation date remain your responsibility.
Prorating your final payment
If you have paid in advance and cancel before the billing period ends, ask Fitness Project in writing whether they will credit your account with an unused portion. Some clubs offer credits toward future services or transfer those credits to a guest account. Request this credit in your cancellation letter by writing: "Please confirm whether any unused membership fees will be credited to my account or refunded." This creates a written record of your request.
Chargeback protection if billing continues
If Fitness Project continues charging your account after your cancellation date, contact your bank or credit card provider immediately. Most financial institutions allow you to dispute unauthorised recurring charges within 120 days. Your registered post receipt and cancellation letter copy serve as evidence that you took reasonable steps to stop the charges. Stopee advises keeping all documentation for at least 12 months after your cancellation date.
Your consumer rights under australian law
Australian Consumer Law protects your right to cancel memberships and recover money if Fitness Project fails to honour your cancellation request. Understanding these rights gives you leverage if disputes arise.
Unsolicited consumer agreements and cooling-off periods
If you signed your Fitness Project membership at a location other than the club premises-such as a promotional event, street stall or online-you may have a 14-day cooling-off period under the Australian Consumer Law. During this window, you can cancel without penalty and receive a full refund. Check the date and location where you signed your membership agreement to confirm whether this protection applies to you. If you believe you have cooling-off rights, write to Fitness Project requesting a full refund and cite the 14-day cooling-off period clause.
Misleading or deceptive conduct
Fitness Project must not mislead you about billing terms, notice periods or cancellation processes. If Fitness Project staff told you that your membership would automatically end after a set period but it continued charging you, this may constitute misleading conduct. Document all conversations, emails and statements made by staff. If disputes arise, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state-based consumer authority.
Unfair contract terms
If your Fitness Project membership contract contains terms that are unfairly weighted against you-such as requiring 60 days' notice when industry standard is 30 days-those terms may be unenforceable under Australian Consumer Law. The ACCC provides guidance on unfair contract terms for memberships. If you believe your cancellation terms are unfair, contact your state's consumer affairs office for advice.
Escalation to consumer authorities
If Fitness Project refuses to process your cancellation or continues billing after your cancellation date, escalate your complaint to your state-based consumer protection authority. In New South Wales, contact Fair Work Ombudsman or the NSW Office of Fair Trading. In Victoria, contact Consumer Affairs Victoria. In Queensland, contact the Office of Fair Trading Queensland. These agencies can investigate whether Fitness Project has breached consumer law and can compel refunds or corrective action.
Common cancellation mistakes to avoid
Cancelling a membership should be simple, but small errors can delay your cancellation or leave you vulnerable to continued billing. These are the mistakes Stopee sees most often, and how to avoid them.
Relying on in-person or phone cancellation requests
Many members attempt to cancel in person at their club or by calling Fitness Project. Fitness Project staff may accept your request verbally, but without a written record, there is no proof you requested cancellation. Staff turnover, system errors and miscommunication often mean your cancellation request is never logged in the system. Always submit a written request via registered post. A verbal cancellation creates no accountability and leaves you exposed to continued billing disputes.
Sending your letter by regular post
Regular post offers no tracking or proof of delivery. If Fitness Project claims they never received your cancellation letter, you have no evidence to dispute them. Registered post costs extra but provides Australia Post tracking and a delivery receipt. This small investment protects you from billing disputes that could cost you hundreds of dollars.
Cancelling less than 30 days before your desired end date
If your membership requires 30 days' notice, sending your cancellation letter 10 days before you want to stop paying will not work. Your cancellation will not become effective for another 30 days from when Fitness Project receives the letter. Calculate your timeline carefully and account for Australia Post delivery time. Send your letter at least 35 days before your target cancellation date.
Forgetting to include your membership number
Fitness Project processes hundreds of cancellations. Without your membership number, your cancellation letter will be delayed while staff track down your account. Include your full name, email address, phone number and membership number in every communication. This speeds up processing and reduces the risk of your cancellation being mislabeled or delayed.
Not monitoring your account after cancellation
Assume nothing. Even after you send your cancellation letter and receive confirmation, monitor your bank account and credit card for the next two billing cycles. If unexpected charges appear, contact your bank within the same business day and request a chargeback. The longer you wait, the harder it is to recover unauthorised charges. Stopee recommends setting a phone reminder for five days after your requested cancellation date to check your account.
Pricing overview for fitness project membership plans
Fitness Project offers several membership tiers, each with different features and pricing. Pricing varies by location and current promotional offers, so your actual cost may differ from the examples below. Use this table as a reference to understand what each tier includes and help you evaluate whether you are paying for the right plan.
| Membership tier | Key features | Typical cost (AUD) | Best for |
|---|---|---|---|
| Basic | Gym access, limited studio classes, standard hours | $49-$69 per month | Casual gym-goers |
| Gold | Full gym access, unlimited studio classes, guest credits, extended hours | $79-$109 per month | Active members seeking variety |
| Studio | Unlimited studio classes only, priority booking, community events | $59-$89 per month | Class-focused members |
| Annual prepaid | Discounted rate locked for 12 months, non-refundable | $550-$950 upfront | Committed long-term members |
| Trial or promotional | Limited access, often 2-4 weeks, converts to ongoing billing if not cancelled | $0-$30 one-time | New members testing the service |
| Small-group training package | Limited sessions with trainer, often 6-12 weeks, may auto-renew | $199-$399 for block | Members seeking guided training |
What to do after your fitness project cancellation
Your cancellation does not end the day your membership closes. Taking a few follow-up steps protects you from surprise charges and ensures your account is fully resolved.
Retaining your documentation
Keep your Australia Post receipt, cancellation letter copy and all confirmation emails from Fitness Project for at least 12 months. Store these documents in a secure folder, either physical or digital. If billing disputes arise months later, these documents are your proof that you cancelled on time. Stopee recommends taking photographs of all receipts and emails as a backup in case originals are lost.
Monitoring your account for delayed charges
Watch your bank account for 60 days after your cancellation date. Occasionally, Fitness Project may process a charge for a day or two after your cancellation becomes effective due to payment processing delays. If a charge appears within a few days of your effective cancellation date, contact Fitness Project first to ask whether it is a final charge. If they cannot explain it or refuse to reverse it, request a chargeback from your bank.
Requesting final account statements
Once your cancellation is complete, email Fitness Project and request a final account statement showing all charges up to your cancellation date. This statement becomes useful if any disputes arise later. It also confirms that no further charges are expected, giving you peace of mind.
Fitness project contact and postal address
Send all written cancellation requests to the Fitness Project address listed below. Use registered post and include tracking. Fitness Project typically responds to cancellation requests within 7 to 14 days of receiving your letter.
Fitness Project
Customer Service / Membership Cancellation
Postal address: Confirm the current address directly with your local Fitness Project club or on the official Fitness Project website, as registered office addresses may change. Contact your club reception or customer service email to obtain the current postal address before sending your cancellation letter.
To find your local club and current contact details, visit the official Fitness Project website or call your local club directly. Request the official cancellation address from staff to ensure your letter reaches the correct department.
Key takeaways and your next steps
Cancelling your Fitness Project membership is straightforward once you follow the correct written procedure. Send a registered post letter including your full name, membership number and desired cancellation date. Keep your receipt and cancellation letter copy. Monitor your account after your cancellation date and contact your bank immediately if charges continue. Pro tip: If Fitness Project refuses to honour your cancellation or continues billing, escalate to your state's consumer protection authority-they have the power to investigate and compel refunds.
Stopping unwanted recurring charges protects your financial wellbeing and holds fitness companies accountable. Stopee has helped thousands of consumers cancel memberships, recover unauthorised charges and understand their consumer rights. Whether your cancellation is straightforward or involves a billing dispute, Stopee provides step-by-step guidance, sample letters and escalation strategies on stopee.com. Start your cancellation today with confidence, knowing that Stopee is here to support you through every step of the process.