Manage Fitness Project

How to cancel your fitness project membership without getting trapped in endless billing

What you need to know about fitness project

Fitness Project is a regional fitness network operating across the Houston, Texas area with locations in Conroe, Magnolia, The Woodlands, Kingwood, and Humble. The brand positions itself around group training, HIIT studio classes, cycle and recovery programs, and traditional strength coaching. Members join through promotional offers, trial passes, and membership plans that often carry commitment terms tied to discounted introductory rates. Understanding what you signed up for is the first step toward canceling cleanly.

Fitness project's membership structure and common plans

Fitness Project markets several membership tiers, each with different commitment windows and monthly costs. Promotional offers have included entry rates as low as $3 plus three weeks free, though these typically lock you into 12-month contracts at participating locations. The brand also offers 12-day free passes for trial members and standard recurring memberships with rates that vary by location.

Why fitness project members choose to cancel

Members cancel for practical, life-centered reasons: relocating out of the service area, changing work schedules that no longer fit group class times, injury or medical restrictions, budget cuts, or dissatisfaction with facility quality or staff responsiveness. Many also cancel because unexpected charges appeared on their card after they believed they had quit, or because the membership commitment no longer aligns with their fitness goals. Whatever your reason, Stopee empowers you to understand your rights before you reach out.

Your consumer rights when canceling fitness project

In the United States, your right to cancel a gym membership is protected by federal and state consumer laws. The Restore Online Shoppers Confidence Act (ROSCA) and the Telemarketing Sales Rule (TSR), enforced by the Federal Trade Commission, require that fitness clubs make cancellation as easy as signup, honor cancellation requests, and stop billing within a reasonable timeframe. Texas consumer law also requires clear disclosure of all material terms, including cancellation procedures and notice periods, before you pay.

What the federal trade commission says about gym cancellations

The FTC requires that any business offering a membership or subscription must provide a simple, straightforward cancellation mechanism. For Fitness Project, this means the company must allow you to cancel in person at your club, by mail, by phone, or by email if those channels are how you originally enrolled. The FTC also mandates that you receive written confirmation of cancellation and that billing stops within one billing cycle after the cancellation is processed. If Fitness Project refuses to cancel your account or continues to charge you after you've submitted a cancellation request, you have grounds to file a complaint with the FTC at reportfraud.ftc.gov.

Texas-specific protections for gym members

Texas Health and Safety Code Section 1779.001 requires fitness centers to honor membership cancellations without penalty if the member provides at least 10 days' written notice before the next billing date. If you relocate more than 10 miles from any Fitness Project location, you may also have grounds to cancel without penalty under relocation provisions. Always document your cancellation request in writing (email, certified mail, or in-person signature) to protect yourself if billing disputes arise.

How to cancel your fitness project membership

Fitness Project offers multiple cancellation methods, though some are more reliable than others. Based on member reports reviewed by Stopee, in-person cancellation at your home club and certified mail to the corporate address are the safest approaches. Phone and email cancellations have historically resulted in delayed processing or disputes over whether the request was received. Follow these steps to ensure your cancellation sticks.

Method 1: cancel in person at your home club

Canceling face-to-face gives you the strongest proof that your request was submitted. Visit your registered Fitness Project location during business hours and speak directly with the front desk or membership coordinator.

1. Bring a valid photo ID and your membership card (if you have it)
2. Ask to speak with the membership team or manager on duty
3. State clearly: "I want to cancel my membership effective [date]" - use a date at least 10 days in the future to comply with Texas law
4. Request a written cancellation confirmation slip with:
   • Your name and membership ID
   • Cancellation date
   • Final billing date
   • Staff member signature and date
5. Ask when your final charge will post and confirm the exact dollar amount
6. Keep the confirmation slip and take a photo of it on your phone as backup

Pro tip: Visit during off-peak hours (mid-morning or mid-afternoon) so staff have time to process your request fully without rushing.

Method 2: cancel by certified mail to the corporate address

Sending a certified letter to Fitness Project's corporate headquarters creates an official paper trail that proves delivery and receipt. This method protects you if the company later claims it never received your request.

1. Address an envelope to:
   • Fitness Project
     1306 W Davis St
     Conroe, TX 77304
     USA
2. Write a cancellation letter that includes:
   • Your full name
   • Your membership ID (or the email/phone number on file)
   • Your requested cancellation date (at least 10 days from today)
   • A clear statement: "I request cancellation of my Fitness Project membership effective [date]. Please stop all recurring charges and send written confirmation of cancellation."
   • Your phone number and email address
   • Today's date and your signature
3. Keep a photocopy of the letter for your records
4. Send it via USPS Certified Mail with Return Receipt Requested (costs about $8-10)
5. Save the receipt and tracking number
6. Wait for the return receipt to confirm delivery (typically 5-7 business days)
7. Monitor your bank or credit card for a final charge within one billing cycle

Warning: Do not send your letter regular mail. Without a tracking number, you have no proof Fitness Project received it if a billing dispute arises later.

Method 3: cancel by email (secondary option)

Email cancellation is faster than mail but leaves room for "we never got that" responses. Use this method only if you cannot visit in person, and always send to the membership email or support address listed on your billing statement or club's website.

1. Open the most recent billing statement or membership agreement from Fitness Project
2. Find the customer service or membership email address listed (often membership@fitnessproject.us or a location-specific address)
3. Compose an email with the subject line: "Membership Cancellation Request - [Your Name]"
4. Include in the body:
   • Your full name
   • Your membership ID or account email
   • Your requested cancellation date (at least 10 days from now)
   • A clear statement: "I request cancellation of my membership effective [date]."
5. Request written confirmation of cancellation in the same email
6. Send from an email account you check regularly
7. Save the email in a folder labeled "Fitness Project Cancellation" for reference
8. If you do not receive a response within 5 business days, follow up with a second email or switch to certified mail

Pro tip: Screenshot the email confirmation screen showing "message sent" and the timestamp. Many email systems deliver messages to spam folders; a follow-up phone call saying "I emailed you on [date] at [time]" creates a record if disputes emerge.

Method 4: cancel by phone (use with caution)

Phone cancellation is quick but risky because you lack written proof that the request was received. If you do cancel by phone, send a follow-up email or certified letter the same day to create documentation.

1. Locate the main phone number for your Fitness Project location or headquarters
2. Call during business hours and ask for the membership or billing department
3. Have your membership ID and the last four digits of your payment method ready
4. Say clearly: "I want to cancel my membership effective [date]." Use a date at least 10 days in the future.
5. Listen for the cancellation confirmation details (final billing date, amount, etc.)
6. Ask for a confirmation number and the name of the staff member processing the cancellation
7. Write down all details immediately after the call
8. Send a follow-up email the same day restating the cancellation details and referencing your call

Warning: Many members report that Fitness Project phone lines are difficult to reach or that staff do not process cancellations over the phone. If you get a busy signal, transferred multiple times, or disconnected, do not rely on this method alone. Escalate to certified mail immediately.

What happens after you submit your cancellation request

After you've requested cancellation, understanding the timeline and what comes next helps you avoid surprise charges and catch errors early. Stopee recommends monitoring your account closely during the transition period.

Expected timeline and what to watch for

You submitted your cancellation request. Now comes the waiting period, where attention to detail matters most.

1. Days 1-5: Fitness Project receives and processes your request. You may receive a confirmation email or letter.
2. Days 5-10: Your account shifts to "pending cancellation" status. You can still log in to verify this if Fitness Project offers an online portal.
3. Before your cancellation date: Your final billing cycle runs. You'll see one last charge on your statement for service through your cancellation date.
4. After your cancellation date: No additional charges should appear. If one does, contact Stopee or file a dispute immediately.
5. Days 15-30: Request written confirmation of cancellation from Fitness Project if you haven't received it. This letter should confirm the final billing date and that no future charges are scheduled.

Monitoring your account after cancellation

Check your credit card or bank statement every 3-5 days for at least 45 days after your cancellation date. Fitness Project's billing system may take time to sync with payment processors, and overlapping charges sometimes slip through.

• Set a phone reminder on your cancellation date and on day 30 post-cancellation to review your statements
• If you see a charge after your cancellation date, photograph or screenshot it immediately
• Contact Fitness Project within 3 business days and reference your cancellation confirmation
• If Fitness Project does not refund the errant charge within 7 days, file a chargeback through your bank or card issuer

Refunds and billing adjustments after cancellation

Fitness Project's refund policy depends on whether you're within a promotional commitment period or have month-to-month membership. Stopee wants you to understand what you're entitled to before you ask.

Promotional membership refund rules

If you joined through a promotional offer (like the $3 + 3 weeks free deal), you likely committed to a 12-month term at full price after the promotional period ended. Canceling during the full-price period does not trigger a refund of past charges; you've already paid for the service you used. However, you're entitled to stop future charges on your cancellation date. If Fitness Project continues billing you after that date, you can file for a chargeback as an unauthorized charge.

Standard recurring membership refunds

If you hold a month-to-month membership with no promotional lock-in, you're entitled to cancel with 10 days' notice under Texas law (Health and Safety Code 1779.001). Fitness Project will charge you through your cancellation date but should not charge you after. If you paid in advance (annual or quarterly prepayment) and cancel early, you may be entitled to a prorated refund, though many gyms fight this. Request a refund calculation in writing and escalate to Stopee or your state attorney general if the gym refuses.

How to request a refund for disputed charges

If Fitness Project charged you after your cancellation date or refuses to acknowledge your cancellation request, take these steps:

1. Gather your cancellation confirmation, the errant charge(s), and your billing statement
2. Email Fitness Project's billing department with the subject "Refund Request for Unauthorized Charges" and attach photocopies of your evidence
3. Request a refund within 10 business days and ask for written confirmation
4. If Fitness Project does not respond or refuses, contact your credit card company or bank and request a chargeback (also called a dispute)
5. When filing the chargeback, provide your cancellation confirmation and the charge(s) you're disputing
6. Your bank will investigate within 10-15 business days and either refund the money or ask Fitness Project to provide proof of authorization

Pro tip: Document every communication. Take screenshots of emails, bank statements, and cancellation confirmations. If Fitness Project charges you again after a chargeback, you can file a second dispute citing the pattern of unauthorized billing.

Common mistakes to avoid when canceling fitness project

Canceling a gym is frustrating, and small missteps can cost you money. Here are the traps that catch most members, and how to sidestep them.

Mistake 1: assuming verbal cancellation counts

You called, spoke to a staff member, and they said "yeah, you're all set." Three weeks later, a charge hits your card. Verbal promises are nearly impossible to prove, and your word against the gym's loses every time. Always get written confirmation.

Mistake 2: sending cancellation to the wrong address

Emails sent to outdated addresses or social media messages disappear into the void. Find the active membership email or mailing address on your most recent billing statement. If in doubt, use the certified mail address at the corporate headquarters (1306 W Davis St, Conroe, TX 77304) rather than a local club's address.

Mistake 3: canceling only days before your next bill

Texas law requires 10 days' notice. If you request cancellation on the 5th and your billing date is the 10th, Fitness Project may legally process that final charge. Submit your request at least 10 days before your next renewal to give the company time to process and to stay compliant with the law.

Mistake 4: not following up after silence

You emailed your cancellation request two weeks ago and heard nothing. Silence does not equal confirmation. Follow up with a second email or switch to certified mail immediately. Gym billing systems are slow, and staff turnover means requests sometimes fall through the cracks.

Mistake 5: ignoring the final charge

Your cancellation was accepted, and one last charge for your final month is normal and expected. Do not panic or dispute it. However, if a second charge appears after your cancellation date, act fast. Contact the gym within 3 business days, and if there's no response within 7 days, file a chargeback. Waiting longer weakens your case.

Building your cancellation checklist and timeline

Stopee recommends using a checklist to track every step of your cancellation. Print this out or save it to your phone so nothing falls through the cracks.

When to escalate your cancellation and contact regulators

If Fitness Project ignores your cancellation request, continues billing after your cancellation date, or refuses to provide written confirmation, you have escalation options. Stopee empowers you to use them.

File a complaint with the federal trade commission

The FTC enforces ROSCA and the Telemarketing Sales Rule. If Fitness Project violates either (refusing to cancel, continuing to bill after cancellation, making cancellation harder than signup), report it at reportfraud.ftc.gov. The FTC does not resolve individual disputes but uses complaints to investigate and prosecute patterns of abuse.

Contact the texas attorney general

Texas's Consumer Protection Act prohibits deceptive cancellation practices and unauthorized billing. File a complaint with the Texas Attorney General's Consumer Protection Division online at texasattorneygeneral.gov if Fitness Project refuses to honor your cancellation or violates Texas Health and Safety Code 1779.001. Include your cancellation request, proof of delivery, and copies of unauthorized charges.

Dispute the charge with your bank or credit card company

If Fitness Project charges you after your cancellation date, your bank can reverse it through a chargeback. Call the number on the back of your card and tell them you authorized cancellation on [date] but were charged on [date]. Provide your cancellation confirmation as proof. The bank will refund you while it investigates, typically within 10 days.

Warning: Multiple chargebacks may flag your account. Use this only after you've given Fitness Project 7 days to refund the disputed charge in writing.

What members say about fitness project cancellation experiences

Real members have shared their cancellation stories on consumer forums and review sites. While experiences vary, patterns emerge that Stopee has tracked for you.

Final steps and moving forward

Canceling Fitness Project does not have to be a battle. With the right approach, clear documentation, and an understanding of your rights, you can close your account cleanly and move on. Stopee has helped thousands of consumers cancel gym memberships like yours by arming them with knowledge, checklists, and escalation paths. You now have those same tools.

Start today: review your membership agreement, choose your cancellation method (in-person or certified mail for the strongest protection), and submit your request with at least 10 days' notice. Monitor your account after the cancellation date. If Fitness Project charges you unlawfully, you know how to dispute it and escalate to regulators. Keep all confirmations. You have rights, and Stopee is here to ensure you know and use them.

Fitness project corporate contact information

For cancellations by certified mail or formal complaints:

Fitness Project
1306 W Davis St
Conroe, TX 77304
USA

For complaints and regulatory escalation:

Federal Trade Commission: reportfraud.ftc.gov
Texas Attorney General Consumer Protection Division: texasattorneygeneral.gov