Manage Performance Golf Zone

How to cancel performance golf zone and reclaim your subscription

What is performance golf zone

Performance Golf Zone is a digital training and membership platform that pairs video lessons, AI swing analysis, and swing reviews with recurring subscription tiers including Scratch Club and VIP coaching. The service bundles training content with physical product purchases and trial access, often promoting limited-time guarantees and introductory periods across its website. Many Australian golfers sign up expecting a straightforward trial, only to discover automatic renewal has triggered ongoing monthly charges without clear notice during checkout.

The platform operates on a recurring billing model with multiple membership levels. Monthly Scratch Club subscriptions typically cost around A$43 to A$58 per month, while annual plans run approximately A$298. VIP coaching and individual swing reviews carry their own pricing structures. Understanding your specific plan type is the first step toward cancelling successfully and reclaiming any funds you may be entitled to under Australian Consumer Law.

Why cancellation matters for your wallet

Users frequently report unexpected enrolment in paid subscriptions after trial periods expire, with recurring charges ranging from A$43 to A$58 monthly that some customers say they didn't notice until multiple billing cycles had passed. Review platforms show a pattern of customers needing to pursue refunds persistently, sometimes across multiple charge cycles. Stopee has tracked complaints from Australian consumers who felt blindsided by automatic renewal language buried in terms and conditions.

Your rights under australian consumer law

Australian Consumer Law provides you with essential protections when dealing with digital subscriptions like Performance Golf Zone. If you were not given clear notice of automatic renewal terms before purchase, or if the terms were presented in a way that obscured the recurring nature of the charges, you may have grounds for a refund regardless of the company's stated policy.

Unfair contract terms and automatic renewal

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), terms that allow automatic renewal without your explicit, informed consent are considered unfair. The law specifically protects consumers from being locked into ongoing payments without transparent disclosure. If Performance Golf Zone failed to bring its automatic renewal terms prominently to your attention before you paid, you have the right to challenge the charge.

Additionally, if the trial-to-paid transition happened automatically without a separate confirmation step requiring your active consent, the Australian Competition and Consumer Commission (ACCC) has stated this practice breaches consumer protections. Stopee recommends documenting your checkout flow screenshots as evidence if you later dispute charges.

When to escalate your complaint

If Performance Golf Zone refuses to refund charges you believe were unfair, contact the ACCC directly via their online complaints portal or call 1300 302 502. The ACCC takes automatic renewal complaints seriously and has successfully pushed companies to refund consumers in similar situations. You can also lodge a dispute with your bank or credit card provider, which often succeeds in recovering unauthorised recurring charges within 30 days of your request.

How to cancel performance golf zone step by step

Stopping your subscription requires patience and documentation, because the company uses multiple cancellation channels and doesn't always process requests quickly through a single method. This section walks you through every available route and what to expect at each stage.

Method one: cancel through your online account

If you have active access to your Performance Golf Zone account dashboard, this is your fastest route. Follow these steps carefully.

1. Log into your Performance Golf Zone account at the platform's website or app.
   • Ensure you are using the same email address and password you registered with.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings or membership section.
   • Look for tabs labelled "Account", "My Membership", "Billing", or "Subscription".
   • Some platforms nest this under a user profile icon in the top right corner.
3. Locate the option to cancel or manage your subscription.
   • This may be labelled "Cancel Membership", "End Subscription", or "Manage My Plan".
   • If you see only a "Pause" option instead, select that first to pause billing, then proceed to cancel in a follow-up step.
4. Select "Cancel" and confirm your choice when prompted.
   • The system may offer a discount or ask why you are leaving; you are not obligated to accept retention offers or explain your reason.
   • Complete the cancellation without reverting to the offered incentive unless you genuinely wish to stay.
5. Capture your cancellation confirmation immediately.
   • Take a screenshot of any confirmation number, date, or message stating your subscription has been terminated.
   • This screenshot is your proof of cancellation and critical if disputes arise later.
6. Verify that your account dashboard now shows "Cancelled" or displays no active subscription.
   • Refresh the page to ensure the change has been saved.
   • Some platforms continue to show membership details for historical records; look for a "Status: Inactive" label.

Pro tip: Even if you cancel online, also send a written confirmation email to Performance Golf Zone support (if an email address is available) or use their contact form. This creates a secondary paper trail and ensures the company cannot claim they never received your cancellation request.

Method two: cancel by written letter

If your online account is inaccessible or your cancellation is not acknowledged, you must send a formal written request. This method is slower but creates an undeniable legal record.

1. Write a cancellation letter in English on plain paper or company letterhead.
   • Include your full name, email address, and account or membership ID (found in your confirmation emails or account dashboard).
   • State clearly: "I wish to cancel my Performance Golf Zone subscription effective immediately."
   • Include the date of the letter and your preferred contact method for confirmation.
2. Address the letter to Performance Golf Zone at their registered address.
   • Use the address provided in your terms of service or on their website.
   • The documented address for Performance Golf Zone is: Performance Golf Zone, 101 NE 3rd Ave #1500, Fort Lauderdale, FL 33301, USA.
3. Send the letter via registered post or a tracked courier service.
   • Australia Post's "Registered Mail" service costs around A$12 and provides proof of delivery.
   • Do not use standard untracked mail; the company may claim they never received it.
4. Keep a copy of the letter, the tracking number, and the delivery confirmation.
   • Store these documents digitally and in hard copy; you will need them if a refund dispute arises.
   • Wait up to 10 business days for acknowledgment from Performance Golf Zone.
5. Follow up via email if you do not hear back within 10 days.
   • Send a follow-up email referencing the date you posted your letter and the tracking number.
   • Request written confirmation of your cancellation within 7 days.

Warning: Mailing to a US address means your letter may take 2 to 3 weeks to arrive. Continue monitoring your account and billing statements during this time. If a charge appears after you have mailed your cancellation letter, dispute it immediately with your bank and reference the letter's tracking number.

Method three: cancel via email or contact form

If Performance Golf Zone maintains a customer support email or online contact form, use it to send your cancellation request.

1. Locate the support email address or contact form on the Performance Golf Zone website.
   • Check the "Contact Us", "Help", or "Support" page.
   • If no email is listed, use their online form and select "Billing" or "Account" as the topic.
2. Compose a clear, direct email with the subject line: "Cancellation Request for [Your Name] - Account [Your ID]".
   • Include your full name, account or membership ID, and email address associated with the account.
   • State: "I request immediate cancellation of my Performance Golf Zone subscription."
   • Ask for a written confirmation of cancellation within 7 days.
3. Send the email and immediately save a copy to your own filing system.
   • Use your email client's "Print to PDF" feature to create a permanent record.
   • Note the exact date and time of sending.
4. If you do not receive a reply within 7 days, escalate by sending a second email marked "Follow-up: Urgent".
   • Reference the date of your original request and ask for confirmation in writing.
   • Include a statement: "I expect confirmation of cancellation or I will dispute this charge with my bank."

Pro tip: Stopee recommends sending cancellation emails via email services like Gmail, which maintain a permanent, time-stamped archive. Avoid web-based contact forms alone, because you will have no record if the company claims they never received your submission.

Subscription plans and pricing snapshot

Understanding exactly what you are paying for helps you identify which charges to dispute if refunds become necessary. The table below shows typical Performance Golf Zone pricing and refund policies.

The annual Scratch Club plan offers the strongest refund position under the company's own terms, with a 365-day window. Monthly payments are marked non-refundable by the company, but this does not override Australian Consumer Law protections if the terms were not clearly presented.

Refunds and what you can realistically recover

Your refund entitlement depends on your plan type, how you enrolled, and whether Australian Consumer Law applies. This section outlines realistic scenarios and timelines.

Refunds for annual scratch club plans

If you purchased an annual subscription to Scratch Club, Performance Golf Zone's own terms state you have 365 days to request a refund. This is your strongest position. To claim this refund, submit your cancellation request (using any method above) and explicitly state: "I am requesting a refund under your stated 365-day annual refund policy." Keep this statement in all written communications.

The company should process refunds within 5 to 10 business days of accepting your cancellation. If you do not see a credit within 14 days, follow up in writing and copy your bank or payment processor into the email thread. Stopee has observed that companies often honour annual refund policies when customers explicitly cite the policy in their request.

Refunds for monthly plans and trials

Monthly Scratch Club and VIP coaching plans are listed as non-refundable in Performance Golf Zone's terms. However, if you were auto-enrolled without clear consent, or if the trial automatically converted to a paid plan without an explicit approval step, you have grounds to dispute the charge under Australian Consumer Law. Contact your bank's dispute team within 30 days of the charge and state: "I did not give informed consent to recurring charges; the automatic renewal terms were not clearly disclosed."

Banks often reverse unauthorised recurring charges without requiring the merchant's permission. Even if your initial dispute is denied, you can escalate to your bank's complaints team and reference the ACCC's guidance on unfair automatic renewal practices.

Processing times and access cut-off

Once you cancel, Performance Golf Zone should terminate your access at the end of your current billing cycle or immediately, depending on their policy. Monitor your account dashboard to confirm access has ended. If you are refunded, the credit may take an additional 3 to 5 business days to appear in your bank account (depending on your bank's processing times).

Warning: If a new charge appears after you have cancelled, dispute it with your bank immediately and reference your cancellation confirmation. Do not assume the charge will be reversed automatically.

Timeline and what to expect after cancellation

Cancellation is rarely instantaneous, and understanding the timeline helps you stay patient and monitor the process effectively.

Days 1 to 3: confirmation and initial processing

After you submit your cancellation (via online, email, or letter), the company should acknowledge receipt. If you cancelled online, you should see immediate confirmation on-screen. If you used email or post, expect a reply within 2 to 3 business days (or up to 10 business days if mailing to the US address). During this window, your account may still show as "Active", but the termination is being processed.

Days 4 to 14: access termination

Your access to Performance Golf Zone should be revoked either immediately or at the end of your current billing period, depending on the company's stated policy. Check your account daily; when access is cut, the dashboard will no longer load course videos or analysis tools. This confirms the cancellation has been actioned. If you are still seeing full access after 14 days, send a follow-up email to support with your cancellation confirmation number.

Days 15 to 30: refund processing

If you are eligible for a refund, Performance Golf Zone will process it within 5 to 10 business days of confirming your cancellation. The credit may take an additional 3 to 5 business days to appear in your bank account. If you do not see a refund within 30 days of your cancellation request, escalate by disputing the original charge with your bank. Stopee strongly recommends keeping all cancellation correspondence and marking your calendar for the 30-day mark so you do not miss the refund window.

Common cancellation mistakes and how to avoid them

Many Australian consumers struggle with Performance Golf Zone cancellations because they repeat the same avoidable errors. Recognising these mistakes now can save you weeks of frustration and potentially hundreds of dollars.

Relying on online cancellation alone

The biggest mistake is assuming that clicking "Cancel" in your account dashboard is enough. Online systems sometimes fail to process requests, or companies claim they never received them. Always combine online cancellation with a follow-up email or letter. Stopee has helped thousands of consumers resolve billing disputes simply by creating multiple cancellation touchpoints, which forces the company to acknowledge at least one of them.

Not capturing proof of cancellation

If you do not screenshot your online cancellation confirmation, you have no evidence of when or how you cancelled. Always capture the confirmation number, date, and any message stating your subscription has ended. Save these as PDF files on your computer and in cloud storage (like Google Drive or OneDrive) so they cannot be lost if your device crashes.

Ignoring automatic renewal charges after cancellation

Occasionally, charges continue after cancellation due to system delays or company error. Check your bank statement weekly for 30 days after cancelling. If a new charge appears, dispute it immediately with your bank and include a copy of your cancellation confirmation. The longer you wait, the harder it is to recover the money.

Accepting a company refusal without escalation

If Performance Golf Zone denies your refund request, do not give up. Instead, file a chargeback dispute with your bank (banks call this a "dispute" or "reversal" depending on your institution). You do not need the company's permission. Your bank can reverse unauthorised recurring charges or charges made without clear consent. Reference the ACCC's unfair contract terms guidance in your dispute to strengthen your case.

Documentation checklist before you cancel

Gather these items before submitting your cancellation request. They form your evidence if disputes arise later.

• Your original order confirmation email, including the transaction date and amount charged.
• Your account or membership ID (visible in your account dashboard or confirmation emails).
• Screenshots of the checkout page and terms of service as they appeared when you signed up, if you saved them.
• A list of all charges made to your account, with dates and amounts (available in your bank or credit card statement).
• Any promotional emails about the trial period, including the offer terms and expiry date.
• Your email address and phone number associated with the account.
• A PDF copy of your current account dashboard, showing your subscription status before cancellation.

Store all of these in a folder on your computer and email a copy to yourself as backup. If you need to lodge a dispute with your bank or the ACCC, you will have everything in one place.

Comparing performance golf zone with similar services

If you are cancelling Performance Golf Zone because of high costs or unclear terms, comparing it to alternative golf training platforms may help you avoid similar problems in the future. The table below contrasts Performance Golf Zone's subscription model with typical alternatives available to Australian golfers.

When signing up for any new golf training service, prioritise platforms that send you a reminder email before your trial expires, ask you to actively confirm renewal (rather than auto-enrolling), and offer at least a 14-day refund window. These features indicate a company respects consumer choice and Australian Consumer Law protections.

Final checklist: you are ready to cancel

• Gather all documentation listed above and store it securely.
• Choose your cancellation method: online account, email, or registered letter (or use all three for maximum certainty).
• Submit your cancellation request and capture proof immediately.
• Monitor your bank statement weekly for 30 days to ensure charges stop and refunds appear.
• If a refund does not arrive within 30 days, escalate to your bank's dispute team.
• If the company denies your request and you believe it breaches Australian Consumer Law, contact the ACCC at 1300 302 502 or visit their website.

Stopee has helped thousands of consumers cancel Performance Golf Zone and similar subscriptions without losing money to avoidable fees or failed cancellation attempts. Follow the steps in this guide, keep your documentation organised, and do not hesitate to escalate to your bank or the ACCC if the company refuses to honour your rights. You are in control of your subscription, and you have multiple legal pathways to recover funds if the company has not played fairly.

Contact details for escalation

Performance golf zone mailing address

Use this address for registered post cancellations:

• Performance Golf Zone, 101 NE 3rd Ave #1500, Fort Lauderdale, FL 33301, USA

Australian regulatory contacts

If Performance Golf Zone refuses to acknowledge your cancellation or refund request, escalate to these authorities:

• Australian Competition and Consumer Commission (ACCC): 1300 302 502 or www.accc.gov.au
• Your state's fair trading office (e.g., NSW Fair Trading, Consumer Affairs Victoria)
• Your bank's disputes and complaints team (contact details on your bank statement or card)

Stopee is committed to helping consumers like you take control of unwanted subscriptions and reclaim money you did not knowingly agree to spend.