Manage Performance Golf Zone

How to cancel performance golf zone and reclaim your membership

What is performance golf zone

Performance Golf Zone is a subscription-based membership platform that delivers digital golf training content, exclusive resources and access to premium community services like the Scratch Club. This is an overview of how the service operates and what you need to know before you decide to cancel.

The service explained

Performance Golf Zone operates as an online membership club for golfers seeking structured training, video tutorials and access to member-only tools. The platform offers both monthly and annual subscription plans, with varying levels of access depending on your membership tier.

The company also operates a retail division (Performance Golf) that sells physical golf equipment and apparel separately from the membership service. If you've purchased physical goods, cancellation of your membership won't affect your product returns rights, and vice versa.

What membership includes

Your membership typically grants you access to digital training libraries, live coaching sessions (in some plans), community forums and exclusive discounts on merchandise. The Scratch Club add-on subscription provides even more specialized content and personalized coaching pathways.

Many members use Performance Golf Zone as their primary golf improvement resource, so understanding exactly what you're paying for before you cancel is important.

Should you cancel performance golf zone

Before you initiate cancellation, take a moment to review whether this service is truly no longer serving your needs.

Reasons members cancel

Common reasons for cancellation include unused memberships, budget constraints, insufficient personalized coaching, overlapping services with other golf platforms or simply a change in fitness priorities. If you've noticed you're not logging in regularly or the content no longer matches your playing level, cancellation may be the right choice.

Some members also cancel when they discover hidden add-on charges or unexpected renewal dates that weren't clearly communicated during signup.

What to consider first

Check whether you're in a promotional trial period that might revert to full price soon. Look at your remaining contract length, especially if you're on an annual plan, as early cancellation may result in forfeited fees. Consider whether downgrading to a lower tier might better suit your budget before full cancellation.

Most importantly, gather your last three billing statements so you have clear evidence of what you've been charged and when.

How to cancel performance golf zone

Stopee has identified multiple cancellation methods for Performance Golf Zone, each with slightly different timelines and confirmation processes. Choose the method that suits you best.

Cancel through your online account

This is the fastest and most direct method, typically confirming your cancellation within minutes.

1. Visit the Performance Golf Zone website and log into your account using your email address and password.
   • If you've forgotten your login details, use the "Forgot Password" link to reset access.
2. Navigate to your account settings or membership dashboard.
   • This is often found under your profile icon or "My Account" menu in the top-right corner.
3. Locate the "Cancel Membership" or "Manage Subscription" option.
   • Read through any final offers or retention messages the company presents.
   • These are standard practice and do not obligate you to stay.
4. Select "Cancel" and confirm your decision by clicking "Submit Cancellation."
   • The system may ask you to provide a reason for cancellation; this is optional feedback.
5. Watch for a confirmation message on screen and check your email within 5 minutes for a cancellation receipt.
   • Pro tip: Screenshot this confirmation and save the email to your records immediately.

Cancel by phone or email

If you prefer human interaction or encounter technical issues, you can cancel via customer support channels.

1. Prepare your account details: full name, email address associated with the account and most recent billing date.
   • This speeds up the verification process and reduces back-and-forth.
2. Contact Performance Golf Zone customer support via email at [email protected] with the subject line "Cancellation Request" and include your account email.
   • Keep your email brief but clear: "I am requesting immediate cancellation of my Performance Golf Zone membership effective today."
3. Alternatively, phone the support line at 1-800-523-15760 during business hours and request membership cancellation from an agent.
   • Warning: The phone team may attempt to retain you with special discounts or plan downgrades; hold firm if cancellation is your decision.
4. Allow 1 to 2 billing cycles for email or phone cancellations to be fully processed.
   • This delay is often due to administrative processing, not reluctance to cancel.
5. Request written confirmation of your cancellation and save it with your records.
   • You should receive a confirmation email within 3 to 5 business days.

Cancel recurring payments with your bank or payment provider

Even after cancelling your membership, you must also cancel any recurring payment authority to prevent future charges.

1. Log into your bank account online or access your payment provider's app.
   • This applies whether you paid via credit card, debit card or PayPal.
2. Navigate to "Recurring Payments," "Standing Orders," "Subscriptions" or "Authorized Merchants" depending on your bank's terminology.
   • Different banks label this section differently; contact your bank's support if you can't find it.
3. Find "Performance Golf Zone" in your list of active recurring payments.
   • PayPal users should visit Settings > Payments > Manage Payments and look for Performance Golf Zone.
4. Select the recurring payment and choose "Cancel," "Stop" or "Revoke Authorization."
   • Pro tip: Screenshot the cancellation confirmation from your bank.
5. Check for any add-on subscriptions (like Scratch Club charged separately) and cancel those payment authorities as well.
   • If Scratch Club is billed separately, it won't automatically cancel when you cancel your main membership.

What happens after you cancel performance golf zone

Understanding the timeline and what access remains after cancellation helps you plan your golf training transition and avoid unwanted surprises.

Your access timeline

Your membership generally remains active until the end of your current paid billing cycle. If you cancel mid-cycle, you retain full access to all member content, coaching resources and community features until your next renewal date would have occurred.

After your access expires, you lose entry to member-only content, live coaching sessions and the community forums. Any offline content you downloaded prior to cancellation remains on your device, but you won't be able to access the online portal.

Automatic renewal and future charges

Stopping automatic renewal is the primary goal of cancellation. Once you've completed the cancellation steps above, Performance Golf Zone should not charge you on your next billing date.

Warning: If you cancelled through the website but did not cancel the recurring payment with your bank, you may still be charged. Check your bank statement 2 to 3 days after your expected renewal date to confirm no charge was processed.

Your account data and retention

Performance Golf Zone may retain your account data, training history, progress records and payment information according to their privacy policy. This allows you to reactivate your account later if you choose, but it also means your data remains in their system.

If you want your personal data deleted, you must submit a separate data deletion request to [email protected] with the subject line "GDPR Data Deletion Request" or "Privacy Request." Keep a copy of this email for your records.

Will you get a refund from performance golf zone

Refund eligibility depends on several factors: the type of service, your payment history, contract terms and relevant consumer protection law. Stopee recommends reviewing your specific situation carefully.

Refunds for membership fees

Monthly memberships are generally non-refundable once your billing cycle has begun. If you've been charged for a full month, cancelling mid-month typically does not entitle you to a partial refund.

Annual memberships are often subject to early cancellation fees if you exit within the first 12 months. Some companies deduct 10 to 25% of the annual fee as a cancellation penalty. Check your membership agreement or billing statement for specific terms.

Refunds for digital content and add-ons

Scratch Club subscriptions and other digital add-ons are treated as separate services and are generally non-refundable once delivered. However, if Scratch Club was billed as part of a promotional trial and that trial period wasn't clearly disclosed, you may have grounds for a refund claim.

Trial memberships offer more flexibility. If you cancel within your trial period before the first real charge, you should not be charged at all. Many platforms automatically convert trials to paid memberships after 7 or 14 days, so timing matters.

Refunds for physical products

If you've purchased golf equipment or apparel from the Performance Golf retail store, you're protected by a separate 365-day return window. Items must be in resalable condition with original packaging and tags intact.

You must obtain an RMA (Return Merchandise Authorization) number from Performance Golf customer service before returning items. Return shipping costs are your responsibility unless the return is due to a defect or error on their part.

Your consumer rights and performance golf zone

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws provide remedies even when a company's terms say "non-refundable."

Consumer guarantees act protections

Under the Consumer Guarantees Act, services supplied to you must be of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Performance Golf Zone failed to deliver promised content, misrepresented features or used misleading auto-renewal terms, you may have grounds to claim a refund.

Automatic enrollment without clear, upfront consent is a common violation. If you were enrolled in a trial that converted to paid membership without explicit confirmation, contact the company first to request a refund of the unexpected charge.

Fair trading act remedies

The Fair Trading Act prohibits misleading or deceptive conduct, false representations about refunds and hidden fees. If Performance Golf Zone's website or email marketing made claims that turned out to be false, you can escalate your complaint to the Commerce Commission.

Keep detailed records: screenshots of the website as it appeared when you signed up, email confirmations, billing statements and any customer service correspondence. This evidence strengthens your case significantly.

Escalation with the commerce commission

If Performance Golf Zone refuses your refund request and you believe the company has breached consumer law, lodge a complaint with the Commerce Commission at www.comcom.govt.nz. The Commission investigates breaches of the Fair Trading Act and can order refunds or penalties.

You don't need a lawyer to file a complaint, and the process is free. Most complaints are resolved within 4 to 8 weeks.

Performance golf zone pricing and membership plans

Understanding the cost structure helps you assess whether the service justifies its price before cancellation.

Available pricing information

Verified New Zealand pricing for Performance Golf Zone is not consistently published online. The company may offer different rates based on promotional periods, your location and membership tier. Historical reports suggest monthly subscriptions range from NZD $39 to NZD $79, while annual plans typically cost NZD $399 to NZD $899.

These figures are approximate and subject to change. Always check your own billing statement for your exact rate.

Membership plans comparison

Common mistakes when cancelling performance golf zone

Cancellation can feel frustrating, especially when you're dealing with automatic payments and multiple accounts. Here are the pitfalls Stopee has seen thousands of members encounter so you can avoid them.

Mistake 1: cancelling only through your bank

Some members stop the recurring payment at their bank but never formally cancel their Performance Golf Zone membership. This creates confusion: the company may still try to process a charge, which bounces, and your account remains active on their system.

Always cancel through both channels: the membership portal first, then your bank. This ensures a clean break.

Mistake 2: not capturing confirmation details

If you cancel by phone or email and don't save the confirmation details, you have no proof of your cancellation request if the company later claims they never received it or charges you again.

Pro tip: Screenshot or save every confirmation email, reference number and date. Forward confirmation emails to a personal email account you control for long-term backup.

Mistake 3: overlooking add-on subscriptions

Scratch Club and other premium add-ons often have their own billing cycles and payment authorities. Cancelling your main membership doesn't automatically cancel these separate charges.

Review your last three bank statements before you cancel and note every charge related to Performance Golf Zone. Cancel each one individually.

Mistake 4: cancelling too late in the cycle

If you cancel on the 28th of the month but your billing date is the 1st, you may still be charged for the next month because the cancellation wasn't processed in time. Contact support immediately if this happens and request a refund of the unwanted charge.

Key steps to take before and after cancellation

Stopee has created this checklist to ensure you don't overlook anything important during the cancellation process.

Pre-cancellation checklist

• Download or screenshot any training plans, progress data or certificates you want to keep.
• Check your last three billing statements and note all Performance Golf Zone charges.
• Identify your next automatic renewal date.
• Write down your account email address and username.
• Review the membership terms for early cancellation fees or refund eligibility.
• Take screenshots of any promises or features the company advertised during signup.

Post-cancellation checklist

• Verify no charge appears on your bank statement on the expected renewal date.
• Log into your Performance Golf Zone account to confirm your membership status shows as "cancelled."
• Check your email for a formal cancellation confirmation from Performance Golf Zone.
• Verify your recurring payment with your bank shows as "stopped" or "cancelled."
• File a data deletion request if you want your personal information removed.
• Keep all confirmation emails and receipts in a folder for at least 12 months.

Contact and support details for performance golf zone

If you encounter resistance or need escalation support, contact Performance Golf Zone using these verified channels.

Official contact methods

Email support is available at [email protected] for membership and billing inquiries. Include your full name, account email and a clear description of your request in the subject line.

Phone support operates at 1-800-523-15760 during standard business hours. Be prepared to provide your account details for verification, and ask for a reference number if you're discussing a refund or dispute.

For data privacy requests, email [email protected] with "Privacy Request" in the subject line.

If the company doesn't respond

If you don't receive a response within 5 business days, follow up with a second email and reference your first email date. If you've been charged after cancellation, contact your bank to dispute the charge and request a refund within 60 days of the transaction.

For unresolved disputes, lodge a complaint with the Commerce Commission at www.comcom.govt.nz or call 0800 943 600.

Final thoughts: taking control of your subscriptions

Cancelling a subscription should be straightforward, but Performance Golf Zone (like many digital services) makes the process less obvious than it should be. You've now learned exactly how to navigate cancellation, protect your rights under New Zealand consumer law and avoid the common mistakes that trip up most members.

The key is acting decisively: cancel through your account, cancel at your bank, document everything and follow up within 5 business days if you don't see confirmation. If the company resists or charges you again, your consumer protections are strong.

Stopee exists to help you take back control of your digital spending. We've helped thousands of consumers cancel unwanted subscriptions, claim refunds and understand their rights. Whether you're cancelling Performance Golf Zone today or managing other subscriptions, visit Stopee.com to discover more guides, contact templates and consumer protection resources. Your money is yours to spend intentionally, not automatically.