Manage My Diabetes App
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
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Cancel My Diabetes App: The Right Way
How to cancel my diabetes app and stop unexpected charges
What is my diabetes app and why you might want to leave
My Diabetes App is a subscription-based health platform that delivers personalised meal plans, glucose and HbA1c tracking, activity logging and educational content for people managing diabetes or prediabetes. The service operates on a freemium model where you pay for premium access to unlock expanded tracking, tailored nutrition guidance and additional features beyond the basic free tier.
The platform offers three subscription lengths: 3 months, 6 months and 12 months. Subscriptions renew automatically unless you cancel before your next billing date. Charges appear in AUD at the point of sale, and the renewal amount depends on your chosen plan term and any active promotions.
Many users find real value in the meal planning and tracking tools. However, reviews reveal a consistent complaint: unexpected renewal charges because cancellation isn't straightforward, and automatic billing reminders often go unnoticed. If you've decided the service no longer fits your needs or budget, Stopee is here to guide you through a clean cancellation.
Who should consider cancelling
You might want to cancel if you've switched to a different diabetes management app, no longer need personalised meal planning, prefer to track glucose manually, or simply want to reduce subscription expenses. Some users cancel after discovering the free tier covers their actual needs, or after a trial period revealed the premium features don't justify the ongoing cost.
The cost of staying subscribed
My Diabetes App subscriptions cost approximately A$58 for 3 months, A$233 for 6 months and A$466 for 12 months based on typical USD pricing converted at current exchange rates. If you renew annually and forget to cancel, you'll face a recurring A$466 charge every year. Stopee recommends setting a calendar reminder 7 days before your renewal date as a safety net.
Your consumer rights and how they protect you in australia
Australian Consumer Law gives you strong protections when cancelling digital subscriptions, regardless of where My Diabetes App is based or who processed your payment.
The australian consumer guarantees act and digital goods
Under the Australian Consumer Guarantees Act, any digital content you purchase must be of acceptable quality, fit for purpose and as described. If My Diabetes App fails to deliver accurate glucose tracking, crashes repeatedly, or doesn't provide the features advertised, you have the right to request a refund or cancellation-even if the vendor's terms say otherwise.
This legal protection overrides the company's standard "no refund" policy. If you can demonstrate the app is faulty or not fit for purpose, the Australian Competition and Consumer Commission (ACCC) backs your claim. Stopee advises you to document any technical failures (screenshots, dates, specific errors) before contacting support, as this strengthens your position if you need to escalate.
The 14-day cooling-off window
My Diabetes App's own documentation references a 14-day refund window for faults. This aligns with consumer expectations but is less generous than the statutory 30-day cancellation period some services offer. If you purchased directly through their website and want to cancel within 14 days, contact their support team immediately and reference their refund terms.
Automatic renewal and billing transparency
Australian Consumer Law requires that subscription services provide clear billing information before charging, remind you before renewal and make cancellation at least as easy as signup. If My Diabetes App fails to send renewal reminders or makes cancellation deliberately difficult, you have grounds to lodge a complaint with the ACCC.
How to cancel my diabetes app by purchase platform
Cancellation steps differ depending on whether you bought directly from My Diabetes App's website or through the Apple App Store or Google Play. Your purchase route determines who processes your refund and controls your renewal.
Cancel if you purchased directly from the vendor's website
Direct purchases give you the most control but require you to manage cancellation through My Diabetes App's own account portal.
- Visit client.mydiabetes.health and log in with your email and password
- If you've forgotten your password, use the "Forgot password" link to reset it
- Check your spam folder if you don't receive the reset email within 2 minutes
- Navigate to your account settings or subscription management page
- Look for tabs labelled "Billing," "Subscriptions," "My Plan" or "Manage Membership"
- Select your active subscription and choose "Cancel subscription" or "Cancel membership"
- Read any confirmation text carefully-some platforms ask you to confirm twice
- Confirm your cancellation and note the date shown on screen
- Take a screenshot or email confirmation to yourself as proof
- Verify your access ends on the correct date-you should retain access until the end of your paid period
- You will not be charged again after this date
Pro tip: If the portal doesn't offer a cancellation button or you encounter error messages, contact My Diabetes App support directly via email before your renewal date. Request written confirmation of your cancellation in reply.
Cancel if you purchased via apple app store (iOS)
App Store subscriptions renew through Apple, so you must cancel through your device settings, not the app itself.
- Open the Settings app on your iPhone or iPad
- On iOS 15.0 or later, tap your name at the top of Settings
- Tap "Subscriptions"
- If you don't see this option, you're on an older iOS version; instead tap "iTunes and App Stores," then your Apple ID, then "View Apple ID" and scroll to "Subscriptions"
- Find "My Diabetes App" in the list of active subscriptions
- Scroll down if you have multiple subscriptions
- Tap on My Diabetes App and select "Cancel Subscription"
- You may see options to pause billing or downgrade; choose "Cancel" to stop all charges
- Confirm the cancellation prompt
- Your access continues until the end of the current billing period
Warning: Deleting the app from your home screen does NOT cancel the subscription. You must complete the steps above, or charges will continue when your current plan renews.
Cancel if you purchased via google play (Android)
Google Play subscriptions are managed through your Google Account, not the app itself.
- Open the Google Play Store app on your Android phone or tablet
- Tap the profile icon in the top right corner
- Tap "Manage subscriptions"
- If you use the web version at play.google.com, log in and navigate to "Manage my subscriptions"
- Find "My Diabetes App" in your active subscriptions list
- Tap on it to open the subscription details
- Tap "Cancel subscription"
- Google Play may offer reasons to stay subscribed; ignore these and proceed to cancel
- Confirm the cancellation
- Your app access continues through the end of the current billing cycle
Pro tip: Google Play often sends a cancellation confirmation email to your registered Gmail address. Check your inbox and archive this email as proof for your records.
Refund eligibility and how to claim one
Refunds depend on your purchase route, how long you've been a subscriber and whether the service has been faulty or misrepresented.
Direct purchases (vendor refunds)
My Diabetes App's support team handles refunds for direct website purchases. You have a 14-day window to request a refund for faults or service issues. To submit a refund request, contact their customer support team via email or their help portal and provide your order confirmation number.
Stopee recommends describing the specific issue: Did the app crash? Did it fail to track glucose accurately? Was a feature unavailable? The more detail you provide, the stronger your refund claim becomes. If they deny your request, you can escalate to the ACCC under consumer guarantee protections.
App store (Apple) refunds
Apple evaluates refunds on a case-by-case basis within 90 days of purchase. Log into your Apple account, navigate to your purchase history, select My Diabetes App and request a refund. You'll need to provide a reason: technical issues, app not as described, or accidental purchase.
Apple typically responds within 48 hours. If approved, the refund appears as an App Store credit or back to your original payment method within 5 to 10 business days.
Google play (Android) refunds
Google Play allows refunds within 48 hours of purchase. Open the Google Play Store, go to your purchase history, find My Diabetes App and select "Request a refund." Choose your reason and submit.
Google notifies you of the outcome immediately. If approved, you receive a refund to your Google Play balance or original payment method within 3 to 5 business days. After 48 hours, refunds are only available if the app is faulty or not fit for purpose; escalate to Google support directly.
What happens after you cancel
Cancelling a subscription can feel like a small loss, especially when you've invested time into a health app. Remember: you still have access until your final billing date, so use that time to export any data or notes you want to keep.
Your access timeline after cancellation
Once you cancel, My Diabetes App allows you to access all premium features until midnight on your current billing cycle's end date. After that, your account reverts to free-tier access only, or you lose access entirely, depending on the app's design.
Stopee suggests exporting or screenshotting your meal plans, glucose logs and goals before the final day. Some diabetes management apps let you download a CSV file or PDF of your data; check My Diabetes App's settings or help centre for export options.
What to do with your data
Before access ends, retrieve any health records, meal plans or tracking data you want to keep. Most health apps allow you to export data to formats like CSV or PDF. Store these files securely in case you return to the app later or need them for your healthcare provider.
Monitor your next billing date
Even after you cancel, set a reminder for 3 days after your expected final billing date and check your bank or credit card statement. Stopee recommends this because occasional billing errors occur-a charge might go through despite cancellation due to system delays or data syncing issues. If you see an unexpected charge, contact My Diabetes App support immediately and provide your cancellation confirmation.
Common cancellation mistakes and how to avoid them
Many users cancel their accounts but still lose money to surprise charges-and it's frustrating when a simple mistake costs you real money from your healthcare budget.
Deleting the app without cancelling the subscription
This is the number-one cancellation mistake. Removing My Diabetes App from your phone stops you using it but does nothing to stop the subscription. Your payment method continues to be charged every renewal cycle until you formally cancel through the platform's settings or account portal.
Always cancel through Settings (Apple or Google) or the vendor's website first. Only delete the app after you've confirmed the cancellation.
Cancelling too close to the renewal date
If you cancel on the same day your subscription renews, the charge may already have processed. Stopee advises you to cancel at least 5 business days before your next billing date to ensure the cancellation is registered in time.
Check your purchase receipt or account page to see your exact renewal date, then set a phone reminder for 7 days before. This buffer protects you from timezone delays, weekend processing and system slowdowns.
Assuming the app's cancellation button handles everything
Some apps display a cancellation link inside the app itself, but this may only flag your account for deletion-it might not stop billing. If you cancel inside My Diabetes App but the vendor still charges you, contact support and reference your in-app cancellation action.
For maximum certainty, Stopee recommends using the official method for your purchase platform: App Store Settings (iOS), Google Play Settings (Android) or the vendor's website portal (direct purchase).
Forgetting to check your confirmation
After cancelling, don't assume it's done. Check your email for a confirmation message from My Diabetes App, Apple or Google-whichever processed your purchase. Confirmation emails contain a cancellation date and order reference; save this as proof in case you need to dispute a future charge.
Pricing breakdown and what you're paying for
Understanding the cost structure helps you decide if the service justifies the ongoing expense or if you should cancel now.
| Plan term | Approximate AUD cost | Monthly cost (break-even) | Best for |
|---|---|---|---|
| 3 months | A$58 (approx) | A$19 per month | First-time trial |
| 6 months | A$233 (approx) | A$39 per month | Moderate commitment |
| 12 months | A$466 (approx) | A$39 per month | Longest value |
These figures are approximate conversions from reported USD prices and vary based on region, active promotions and exchange rates. Actual AUD amounts appear at checkout. If you're not using the app regularly, the 12-month plan locks you into a large upfront cost; the 3-month term carries less financial risk if you're unsure.
Common customer complaints and what they reveal
User reviews consistently flag two issues: unexpected renewal charges and difficulty navigating the app.
Surprise renewal charges
The most common complaint is "I forgot I was subscribed and was charged without warning." My Diabetes App relies on automatic renewal, and users report that in-app reminders are easy to miss or don't send at all. This isn't malicious, but it does mean you must create your own external reminder: a calendar event, a phone alarm or a note in your banking app.
App navigation and usability issues
Some users report that the app is difficult to navigate, meal plan recommendations are generic rather than truly personalised and the glucose tracking feels slow or unintuitive. These are common reasons people cancel after an initial enthusiasm.
Feature gaps compared to competitors
Other users choose to leave because My Diabetes App lacks integration with certain fitness trackers, doesn't support Apple Health deeply or lacks offline access. If your specific tracking needs aren't met, switching to a competitor app is a valid reason to cancel.
Step-by-step cancellation checklist
Use this checklist to ensure you cancel cleanly and avoid surprise charges.
| Step | Action | Status |
|---|---|---|
| 1 | Find your purchase receipt and note your next renewal date | [ ] Done |
| 2 | Identify your purchase platform: website, App Store or Google Play | [ ] Done |
| 3 | Export or screenshot any health data or meal plans you want to keep | [ ] Done |
| 4 | Cancel via the correct platform using the steps above | [ ] Done |
| 5 | Take a screenshot of your cancellation confirmation | [ ] Done |
| 6 | Set a phone reminder for 3 days after your final billing date | [ ] Done |
Check off each step before you consider the cancellation complete. Stopee has helped thousands of consumers cancel subscriptions cleanly by following this exact process.
When to contact customer support and how to escalate
If you can't cancel through the app or website, or if you were charged after cancelling, contact My Diabetes App's support team directly.
Email support for my diabetes app
Find the support email address on the official My Diabetes App website or in the app's help section. Draft a clear, short email: include your full name, email address, order number, and state that you want to cancel your subscription effective immediately. Ask for written confirmation in reply.
Stopee recommends keeping this email thread as proof. If My Diabetes App doesn't respond within 5 business days, escalate.
Escalation: apple, google or ACCC
If the vendor ignores you or refuses to process a valid refund claim, escalate via the platform that processed your payment:
- Apple complaints: Contact Apple Support directly; reference the app name and subscription date
- Google Play complaints: File a report in Google Play; Google will contact the developer on your behalf
- Vendor refusals: Lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au
The ACCC backs consumer guarantee claims for faulty digital goods and can compel refunds if My Diabetes App breached Australian Consumer Law. Document every interaction (screenshots, emails, timestamps) before escalating.
Final thoughts on cancelling my diabetes app
Cancelling a health app can feel like giving up on your wellness goals, but it's often the right choice if the tool no longer serves you. Maybe you've found a better app, maybe your diabetes management style has shifted, or maybe the cost no longer fits your budget. Any of these reasons is valid.
The key is to cancel cleanly: know your purchase platform, cancel well before your renewal date and verify the cancellation with a screenshot. Stopee's mission is to make subscription cancellation straightforward and protective, and we've designed this guide to give you the confidence to take control of your billing.
If you encounter resistance or unexpected charges, remember: Australian Consumer Law is on your side. Document the issue, contact the vendor, and escalate to the ACCC if needed. Stopee continues to help thousands of consumers navigate subscription cancellations and fight unfair billing practices-and we're here to support you at every step.
Contact details for escalation: Australian Competition and Consumer Commission, GPO Box 3131, Canberra ACT 2601, or report online at accc.gov.au.