Manage Mydiabetes

How to cancel your mydiabetes subscription and stop unwanted renewals

What mydiabetes is and why you might need to cancel

Mydiabetes is a subscription-based digital health application developed by Diabetes Solutions UAB that helps you track glucose levels, log meals and receive personalised diabetes management recommendations. The app operates on auto-renewing subscription tiers - typically 3-month, 6-month and 12-month plans - with pricing ranging from around A$14.99 to A$129.00 depending on your chosen duration and current promotions. Like many digital health platforms, Mydiabetes charges you automatically when your subscription period ends unless you actively cancel beforehand.

You may decide to cancel for several legitimate reasons: the app doesn't fit your lifestyle, you've found a better alternative, unexpected renewal charges appeared on your account, or you simply want to pause your digital health journey. Whatever your reason, Stopee understands that cancelling a subscription can feel unnecessarily complicated - and we're here to walk you through it step by step.

Common reasons australian users cancel mydiabetes

Feedback from Australian users shows that most cancellations stem from three issues. First, automatic renewal charges arrive without clear advance warning, leaving you surprised by an unexpected debit. Second, the app's features don't align with your personal diabetes management routine once you start using it regularly. Third, users often forget they've activated a paid tier and later discover months of unused premium access. Understanding your own reason helps you decide whether to cancel entirely or simply pause your subscription.

What you need to know before you start cancelling

Mydiabetes subscriptions renew automatically at the end of your billing cycle. The company's registration details sit in Lithuania, which means you'll need to contact them via formal written notice to cancel - there is no in-app cancellation button or instant online portal. This process differs from apps where you can toggle a subscription off in seconds. Additionally, if you purchased through Apple's App Store or Google Play, your cancellation method may differ slightly depending on which payment method processed your original charge. Stopee recommends you gather your account details and a copy of your most recent receipt before beginning the cancellation process.

Your consumer rights under australian law

Australian Consumer Law (ACL) protects you when you buy digital services like Mydiabetes subscriptions, and these protections give you real leverage if the company tries to block your refund or cancellation.

What the australian consumer law says about subscriptions

Under the ACL, every subscription contract must include clear, upfront disclosure of auto-renewal terms before you pay. Specifically, the supplier must tell you: when the auto-renewal will happen, how much you'll be charged, and how to cancel easily. If Mydiabetes failed to provide these details clearly at the point of sale, or if the renewal charge surprised you because the reminder was unclear or missing, you have grounds to dispute the charge and request a refund. The Australian Competition and Consumer Commission (ACCC) takes auto-renewal disputes seriously and has published guidance specifically addressing "negative option" billing.

Additionally, if you discover that Mydiabetes was described inaccurately - for example, if promised features don't actually work, or the app isn't compatible with your device as stated - you have a right to a refund under the consumer guarantees provisions of the ACL. These guarantees cannot be taken away by the company's terms and conditions.

When to escalate to the ACCC

If Mydiabetes refuses to cancel your subscription or denies a refund despite your cancellation request, or if you believe the company misled you about renewal terms, you can lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC operates a free complaints system and has the power to investigate unfair contract terms and misleading conduct. Stopee advises you keep records of all communications - screenshots, emails, dates - because the ACCC will ask for evidence of your dispute. You can lodge a complaint at accc.gov.au under their consumer complaints portal.

Mydiabetes subscription plans and pricing

Understanding what you're currently paying helps you calculate your refund entitlement and decide whether cancellation or a downgrade makes more sense.

Prices shown are examples from Australian app store listings and may vary based on promotional discounts, payment method and regional pricing adjustments. If you purchased through Apple or Google, your actual charge may appear in AUD or another currency depending on your device settings.

How to cancel your mydiabetes subscription

Mydiabetes requires you to send a formal written cancellation request to their registered office. This process takes 1-2 weeks but is straightforward once you know the exact steps.

Step-by-step cancellation via written notice

1. Gather your account information.
   • Find your most recent Mydiabetes invoice or receipt - look in your email or your app's account settings.
   • Note your account email address, full name and any account ID or customer number shown on your invoice.
   • Write down the date your current subscription renews (this helps the company identify your exact billing cycle).
2. Prepare your cancellation letter.
   • Write a short, clear email or letter that includes: your full name, account email, the date you want to cancel, and a clear statement: "I wish to cancel my Mydiabetes subscription and request that auto-renewal be disabled immediately."
   • State clearly that you want NO further charges after your current billing cycle ends (or immediately, if you're cancelling mid-cycle).
   • Keep the tone professional and factual - avoid emotional language.
3. Send your cancellation request to Diabetes Solutions UAB in Lithuania.
   • Address: Diabetes Solutions UAB, [check their contact page or app for the current registered office address in Lithuania].
   • Send via registered mail or email if an email address is provided on their website.
   • Pro tip: If sending by post, use registered or tracked mail so you have proof of delivery. Keep the receipt.
   • Warning: Standard email can be ignored; registered mail creates a legal record that you attempted to cancel.
4. If you are in the United States or have a US mailing address linked to your account, you may also send written notice to their Delaware address.
   • Check your account settings or most recent invoice for the applicable US mailing address.
   • The same letter works for both addresses - send a copy to whichever is listed on your account.
5. Wait for confirmation.
   • Mydiabetes typically responds within 1-2 weeks of receiving your cancellation request.
   • You should receive an email confirming that your subscription has been cancelled and auto-renewal has been disabled.
   • If you don't hear back within 14 days, follow up with a second letter and note the date of your first attempt.
6. Verify the cancellation yourself.
   • Log into your Mydiabetes account a few days after your expected cancellation date.
   • Check your subscription status - it should no longer show "active" or "auto-renewing."
   • Monitor your bank or credit card for any charges after your cancellation date.

If you purchased through apple app store or google play

Your cancellation method depends on which platform processed your payment. While you should still send a written cancellation notice to Diabetes Solutions UAB (as outlined above), you can also manage your subscription directly through your device if the auto-renewal setting is still active there.

For Apple: Open Settings on your iPhone, tap your Apple ID, select Subscriptions, find Mydiabetes and tap Cancel Subscription. For Google Play: Open the Play Store app on your Android device, tap your profile icon, select Payments and Subscriptions, then Subscriptions, find Mydiabetes and tap Cancel Subscription. Cancelling through the app store stops future charges immediately, but Stopee strongly recommends you also send the formal written notice to the company for an official record.

Refunds and what to expect after cancellation

Your refund rights depend on when in your billing cycle you cancel and whether you can prove the subscription was sold unfairly.

When you're entitled to a refund

If you cancel partway through your billing cycle, you are unlikely to receive a pro-rata refund for unused days unless Australian Consumer Law applies (for example, if you were not clearly told about auto-renewal). However, if the company failed to provide clear renewal warnings, or if the app didn't work as advertised, you have grounds to request a full refund under the consumer guarantees in the ACL. You should ask for a refund in writing when you submit your cancellation, explaining specifically why: "I request a refund because [the renewal charge was not clearly disclosed / the app's features do not match the description / I discovered misleading information about the auto-renewal terms]."

Mydiabetes may refuse a refund for early cancellation under their standard terms, but those terms cannot override your statutory rights under Australian law. If they refuse, don't accept that as final - escalate to the ACCC, which can investigate whether the refusal is unfair or misleading.

Timeline for refund processing

If Mydiabetes approves your refund, expect the money to return to your original payment method within 5-10 business days. If you paid via Apple or Google, the refund goes back to your app store account credit first; you may then need to withdraw that credit to your bank. Monitor your account for any refund activity and contact your bank if the refund doesn't arrive within 10 days of being approved.

Common mistakes to avoid when cancelling

We understand cancelling subscriptions can feel stressful, especially when you're unsure whether you'll get your money back. Here are the mistakes we see most often - and how to sidestep them.

Mistake one: deleting the app instead of cancelling the subscription

Removing Mydiabetes from your phone does not cancel your subscription or stop auto-renewal. The company will continue to charge you every billing cycle until you formally cancel. Always send a written cancellation notice, even after deleting the app.

Mistake two: assuming your cancellation was processed

Without written confirmation from Mydiabetes, you cannot assume your cancellation went through. Always wait for an official email response before your next renewal date. Check your account 2-3 days before the expected renewal to ensure no charge has been taken.

Mistake three: forgetting to keep records

Save every email, screenshot of your account status and delivery receipt from registered mail. If a dispute arises, these records prove you attempted to cancel. Stopee recommends you create a folder in your email labelled "Mydiabetes cancellation" and file everything there.

Mistake four: not following up if no response arrives

If 14 days pass with no reply to your first cancellation letter, send a second notice with a note that this is your second attempt. Keep the date and method of your second letter on record. This persistence creates a documented pattern that protects you if you later need to involve the ACCC.

What to do after your cancellation is confirmed

You've sent your cancellation notice and received confirmation - congratulations on taking control of your subscriptions. Here are your final steps to ensure a clean break.

Monitoring and verification

Log into your Mydiabetes account one week after cancellation confirmation and check that your subscription status shows "inactive" or "cancelled." Monitor your bank or credit card statement for the next 4 weeks to confirm no further charges appear. If an unexpected charge does appear after your cancellation date, contact your bank or payment provider immediately and report the charge as unauthorised.

If an unwanted charge still appears

Do not ignore it. Contact Mydiabetes in writing with your cancellation confirmation letter attached, explaining that a charge was taken after you cancelled. Request an immediate refund. If they refuse, file a dispute with your bank (they can reverse the charge within 120 days). You can also lodge a complaint with the ACCC, which has power to investigate repeat billing after cancellation - a practice that is illegal under Australian Consumer Law.

How stopee helps you cancel with confidence

Navigating subscription cancellations can feel overwhelming, especially when companies make the process deliberately opaque. Stopee (stopee.com) exists to level the playing field: we provide step-by-step, plain-English cancellation guides for hundreds of Australian services, explain your legal rights in plain language and empower you to take action without confusion or anxiety. Our guides have helped thousands of consumers cancel unwanted subscriptions, recover refunds and avoid surprise billing. If you need guidance on cancelling any other subscription service, Stopee's library of cancellation resources is available free - visit stopee.com today.

Contact details and final checklist

Where to send your mydiabetes cancellation notice

Send your written cancellation request to:

Diabetes Solutions UAB
Registered office address in Lithuania
(Check the Mydiabetes app contact page or your most recent invoice for the current street address)

Alternatively, if your account is linked to a US address:

Diabetes Solutions UAB (US entity)
Delaware mailing address
(Listed on your account if applicable)

Send via registered mail (if posting) or email (if an email contact is provided). Allow 14 days for a response.

Your cancellation checklist

1. Gather your account email, full name and most recent invoice or receipt.
2. Write a clear cancellation letter stating: "I wish to cancel my Mydiabetes subscription effective immediately and request that auto-renewal be disabled."
3. Send the letter via registered mail or email to Diabetes Solutions UAB (address above).
4. Keep a copy of your letter and the proof of delivery (postal receipt or email confirmation).
5. If requesting a refund, include your reason in writing: cite Australian Consumer Law if the renewal was not clearly disclosed.
6. Wait 14 days for a response from Mydiabetes.
7. If no response arrives, send a second cancellation letter noting this is your second attempt.
8. Check your account status one week after confirmation and monitor your bank statement for 4 weeks.
9. If an unwanted charge appears after cancellation, contact your bank and file a complaint with the ACCC.
10. If Mydiabetes refuses a refund you believe you're entitled to, escalate to the ACCC (accc.gov.au).

Key dates and timelines to remember

Your subscription renews on a fixed date each billing cycle - find this date in your account settings or on your invoice. Send your cancellation request at least 5-7 days before that date to ensure it's processed before renewal. Mydiabetes aims to respond within 1-2 weeks; if 14 days pass without confirmation, follow up immediately. If a charge appears after you've cancelled, you have 120 days from the transaction date to dispute it with your bank.

Cancelling a subscription shouldn't require a law degree or a fight. Stopee has created this guide to ensure you have every piece of information you need - the legal framework, the exact steps, the contact details and the fallback options if things go wrong. You have rights, and you have options. Take the steps outlined above, keep your records and follow through to confirmation. If Mydiabetes gives you trouble, remember that the ACCC is on your side. Stopee believes every Australian consumer deserves transparent, straightforward subscription management - and that starts with knowing exactly how to cancel when you choose to.